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Fairfield Inn and Suites Austin North / Parmer Lane

#47 of 191 Hotels in Austin
Certificate of Excellence
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12536 N IH35, Austin, TX 78753
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Fairfield Inn and Suites Austin North / Parmer Lane
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Fairfield Inn and Suites Austin North / Parmer Lane
Fairfield Inn and Suites Austin North / Parmer Lane
Fairfield Inn and Suites Austin North / Parmer Lane
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161 reviews from our community

Traveler rating
    84
    43
    22
    6
    6
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44
29
15
55
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Huntington Beach, California
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 10, 2015

I book travel to this hotel for a group of 28. The group travel manager, Hannah,was helpful and made the process of booking 10 rooms of different types headache free. The morning breakfast offered many choices. Hot and cold items,too many to name were well presented. Families need not to worry what to feed the children they have great cereal... More 

Was this review helpful? Yes 1
Chris H, General Manager at Fairfield Inn and Suites Austin North / Parmer Lane, responded to this review

Greetings, Thank you so much for taking the time to give us feedback on Tripadvisor. I can’t tell you how much it means to me and the team that you would spend time out of your day to give our hotel praise. I will certainly ensure that your remarks are passed on to the entire team and Hannah, and we... More 

Williamstown
Top Contributor
173 reviews 173 reviews
9 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed March 5, 2015

My husband is a Marriott Rewards platinum member so we stay at a lot of their hotels. Usually we get good staff but this Fairfield had really awesome staff - from the front desk to the person taking care of the breakfast room! They were all very friendly and helpful. The breakfast by the way was great. It is free... More 

Was this review helpful? Yes
Chris H, General Manager at Fairfield Inn and Suites Austin North / Parmer Lane, responded to this review

Greetings, Thank you so much for taking the time to review our property. Being a Platinum Elite member I know you travel all over to various locations for business and pleasure and I am thrilled you felt we had a really awesome staff. We enjoy taking good care of our guests and we strive to make you feel at home... More 

Fayetteville, NC
Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 3, 2015

Kevin was the best! He is an excellent team member and this Fairfield is fortune to have him.This was my second stay in two years! Both visits were good. My bed was a little soft for my taste. Breakfast was great. The property is well kept and still looks good.

Was this review helpful? Yes
Chris H, General Manager at Fairfield Inn and Suites Austin North / Parmer Lane, responded to this review

Greetings, Thank you for taking the time to share your feedback with us about your stay at the Fairfield Inn and Suites Austin North. I am pleased to hear that Kevin helped make your stay truly enjoyable and welcoming! Kevin is an asset to this team and I will be sure to pass on your kind words to him. I... More 

Texas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 of 5 stars Reviewed February 23, 2015

Our family stay here exceeded our expectations the minute we walked in the door. The young gentleman who checked us in was very courteous, efficient and eager to please. The rooms were a nice size, extremely clean and the beds/pillows were super comfortable. Pool and breakfast were great. Our only disappointment was we expected to lounge at the pool after... More 

Was this review helpful? Yes
Kevin R, Front Office Manager at Fairfield Inn and Suites Austin North / Parmer Lane, responded to this review

Hello! Thank you for taking the time to share your feedback on your recent stay. We highly appreciate each comment that comes through, as this gives us the opportunity to gauge how we are performing. We are thrilled to hear that we exceeded your expectations from the moment you stepped in with a quick and friendly check-in and a clean,... More 

Spring, Texas
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 20, 2015

My boyfriend and I stayed at this hotel on Valentine's Day, I have to say this was the best hotel stay I've had so far! The location can be deceiving, my first thought was that it was in a bad part of town. The people who run the front desk are very accommodating and personable, especially Kim. They are very... More 

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Kevin R, Front Office Manager at Fairfield Inn and Suites Austin North / Parmer Lane, responded to this review

Hello! Thank you for taking the time to share your thoughts and experience while you stayed at the Fairfield Austin North! We are thrilled to hear what a wondrful time you had and delighted that our staff went above and beyond to solve the A/C issue you had in your room. I will be sure to share your kind words... More 

Sewell, New Jersey, United States
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 17, 2015

I stayed at the fairfield inn suites in Austin. Tx for two weeks and i have not one bad thing to say about them. They were all very nice when you walk in the lobby and my room was always very clean when i returned from work. I look forward to staying there again in the future.

Was this review helpful? Yes 1
Chris H, General Manager at Fairfield Inn and Suites Austin North / Parmer Lane, responded to this review

Greetings, Thank you for taking the time to review our property and give us a 5 star rating! We appreciate you making us your home away from home for two weeks. Our staff can understand and appreciate how difficult it can be to be away from your home and I am glad we were able to assist you on your... More 

Wisconsin
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 11, 2015

Context: traveled to Austin, TX for a long-term training program. Stayed here for two nights. Hotel is located right off of I-35 north of downtown Austin. Took 20 minutes to travel to UT. Overall, this place gets a two thumbs up. The Good: Front desk, the only staff I interacted with, was friendly. Room was clean and didn't have an... More 

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Chris H, General Manager at Fairfield Inn and Suites Austin North / Parmer Lane, responded to this review

Greetings, Thank you so much for your kind words. It gives me great pleasure to hear that you thoroughly enjoyed your stay as we truly work hard to leave a positive and lasting impression with our guests. As mentioned in your review, we are conveniently located close to IH-35 and Parmer Lane, which does offer a very relaxing experience for... More 

1 review
5 of 5 stars Reviewed January 6, 2015

Excellent service and very friendly. Kevin Regan, the front manager, was very helpful and accomodated every needs. Free breakfast was nice too. I have never seen the place that offered Kimchi. I think it is due to the fact that this hotel is near Samsung Semiconductor FAB nearby. I do not work for Samsung anymore but sure folks from Samsung... More 

Was this review helpful? Yes
Chris H, General Manager at Fairfield Inn and Suites Austin North / Parmer Lane, responded to this review

Greetings, Thank you for taking the time to complete a review of your most recent stay at the Fairfield Inn and Suites Austin North. We are truly appreciative of your kind words regarding our hotel and especially the personal recommendation of working with Kevin. Kevin is an excellent associate and we receive multiple compliments on his service. As you mentioned... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 5, 2015

The Fairfield Inn and Suites Austin North/ Parmer Lane was an excellent night's stay. It was very clean and had a friendly staff. Breakfast was great in the morning as well! I would definitely recommend this as a place to stay.

Was this review helpful? Yes
Chris H, General Manager at Fairfield Inn and Suites Austin North / Parmer Lane, responded to this review

Greetings, I am pleased to hear you found our staff to be friendly, you enjoyed the amenities and your stay was satisfactory. We definitely pride ourselves on cleanliness and friendliness which are two aspects we can definitely control each and every time you stay. As you mentioned in your review, our breakfast is a big hit with our guests as... More 

Houston, Texas
1 review
1 of 5 stars Reviewed January 5, 2015

I have couple of comments regarding our stay at the Fairfield Inn. I like the fact that being a member I was provided an upgrade to one king size bedroom suite. On the other hand the other king bed that I booked for my friends did not meet my expectations. They told me that for the entire 3 nights stay... More 

Was this review helpful? Yes
Chris H, General Manager at Fairfield Inn and Suites Austin North / Parmer Lane, responded to this review

Greetings, Thank you for taking the time to complete a review of your recent stay at the Fairfield Inn Austin North. We always appreciate feedback from our guests, positive or negative, as it gives us the opportunity to improve and make future experiences better. I am truly sorry that your stay with us did not meet your expectations. We hold... More 

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