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Fairfield Inn and Suites Austin North / Parmer Lane

2.0 of 5 12536 N IH35, Austin, TX 78753
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Certificate of Excellence 2014
Fairfield Inn and Suites Austin North / Parmer Lane
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Fairfield Inn and Suites Austin North / Parmer Lane
Fairfield Inn and Suites Austin North / Parmer Lane
Fairfield Inn and Suites Austin North / Parmer Lane
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157 reviews from our community

Traveler rating
    83
    41
    21
    6
    6
See reviews for
44
28
15
52
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Texas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

Our family stay here exceeded our expectations the minute we walked in the door. The young gentleman who checked us in was very courteous, efficient and eager to please. The rooms were a nice size, extremely clean and the beds/pillows were super comfortable. Pool and breakfast were great. Our only disappointment was we expected to lounge at the pool after... More 

Was this review helpful? Yes
Kevin R, Front Office Manager at Fairfield Inn and Suites Austin North / Parmer Lane, responded to this review

Hello! Thank you for taking the time to share your feedback on your recent stay. We highly appreciate each comment that comes through, as this gives us the opportunity to gauge how we are performing. We are thrilled to hear that we exceeded your expectations from the moment you stepped in with a quick and friendly check-in and a clean,... More 

Spring, Texas
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago

My boyfriend and I stayed at this hotel on Valentine's Day, I have to say this was the best hotel stay I've had so far! The location can be deceiving, my first thought was that it was in a bad part of town. The people who run the front desk are very accommodating and personable, especially Kim. They are very... More 

Was this review helpful? Yes
Kevin R, Front Office Manager at Fairfield Inn and Suites Austin North / Parmer Lane, responded to this review

Hello! Thank you for taking the time to share your thoughts and experience while you stayed at the Fairfield Austin North! We are thrilled to hear what a wondrful time you had and delighted that our staff went above and beyond to solve the A/C issue you had in your room. I will be sure to share your kind words... More 

Sewell, New Jersey, United States
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 17, 2015

I stayed at the fairfield inn suites in Austin. Tx for two weeks and i have not one bad thing to say about them. They were all very nice when you walk in the lobby and my room was always very clean when i returned from work. I look forward to staying there again in the future.

Was this review helpful? Yes 1
Chris H, General Manager at Fairfield Inn and Suites Austin North / Parmer Lane, responded to this review

Greetings, Thank you for taking the time to review our property and give us a 5 star rating! We appreciate you making us your home away from home for two weeks. Our staff can understand and appreciate how difficult it can be to be away from your home and I am glad we were able to assist you on your... More 

Wisconsin
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 11, 2015

Context: traveled to Austin, TX for a long-term training program. Stayed here for two nights. Hotel is located right off of I-35 north of downtown Austin. Took 20 minutes to travel to UT. Overall, this place gets a two thumbs up. The Good: Front desk, the only staff I interacted with, was friendly. Room was clean and didn't have an... More 

Was this review helpful? Yes
Chris H, General Manager at Fairfield Inn and Suites Austin North / Parmer Lane, responded to this review

Greetings, Thank you so much for your kind words. It gives me great pleasure to hear that you thoroughly enjoyed your stay as we truly work hard to leave a positive and lasting impression with our guests. As mentioned in your review, we are conveniently located close to IH-35 and Parmer Lane, which does offer a very relaxing experience for... More 

1 review
5 of 5 stars Reviewed January 6, 2015

Excellent service and very friendly. Kevin Regan, the front manager, was very helpful and accomodated every needs. Free breakfast was nice too. I have never seen the place that offered Kimchi. I think it is due to the fact that this hotel is near Samsung Semiconductor FAB nearby. I do not work for Samsung anymore but sure folks from Samsung... More 

Was this review helpful? Yes
Chris H, General Manager at Fairfield Inn and Suites Austin North / Parmer Lane, responded to this review

Greetings, Thank you for taking the time to complete a review of your most recent stay at the Fairfield Inn and Suites Austin North. We are truly appreciative of your kind words regarding our hotel and especially the personal recommendation of working with Kevin. Kevin is an excellent associate and we receive multiple compliments on his service. As you mentioned... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 5, 2015

The Fairfield Inn and Suites Austin North/ Parmer Lane was an excellent night's stay. It was very clean and had a friendly staff. Breakfast was great in the morning as well! I would definitely recommend this as a place to stay.

Was this review helpful? Yes
Chris H, General Manager at Fairfield Inn and Suites Austin North / Parmer Lane, responded to this review

Greetings, I am pleased to hear you found our staff to be friendly, you enjoyed the amenities and your stay was satisfactory. We definitely pride ourselves on cleanliness and friendliness which are two aspects we can definitely control each and every time you stay. As you mentioned in your review, our breakfast is a big hit with our guests as... More 

Houston, Texas
1 review
1 of 5 stars Reviewed January 5, 2015

I have couple of comments regarding our stay at the Fairfield Inn. I like the fact that being a member I was provided an upgrade to one king size bedroom suite. On the other hand the other king bed that I booked for my friends did not meet my expectations. They told me that for the entire 3 nights stay... More 

Was this review helpful? Yes
Chris H, General Manager at Fairfield Inn and Suites Austin North / Parmer Lane, responded to this review

Greetings, Thank you for taking the time to complete a review of your recent stay at the Fairfield Inn Austin North. We always appreciate feedback from our guests, positive or negative, as it gives us the opportunity to improve and make future experiences better. I am truly sorry that your stay with us did not meet your expectations. We hold... More 

1 review
1 of 5 stars Reviewed January 5, 2015

We were told by a member of staff that we didn't have a reservation, so we stayed elsewhere and thus were surprised to later discover a charge on our credit card. A call of inquiry resulted in a message left with the manager, which was never returned after 10 days. During a further call, we were again told that the... More 

Was this review helpful? Yes
Chris H, General Manager at Fairfield Inn and Suites Austin North / Parmer Lane, responded to this review

Greetings, I appreciate your observations and I apologize for the problems you experienced when contacting our hotel about your reservation. We strive to provide you with the best possible guest service, and when you feel that it fails to meet your expectations, it’s important for us to know. I am sorry for the inconvenience and annoyance this incident caused. Marriott... More 

Houston, TX
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 30, 2014

We have stayed at several Fairfield Inn's as we are members of Marriott Rewards. This location was by far the best one we have stayed in. The rate was great. The hotel is in excellent condition. Housekeeping did an awesome job. The hot breakfast served in the morning was real good..not your "continental" type.

Was this review helpful? Yes
Chris H, General Manager at Fairfield Inn and Suites Austin North / Parmer Lane, responded to this review

Greetings, Thank you for completing a review on your recent stay at the Fairfield Inn and Suites Austin North, we always appreciate receiving feedback. Being a Marriott Rewards member that travels as much as you do, I really appreciate you taking the time to evaluate our hotel and give us such high remarks. We pride ourselves on providing exceptional guest... More 

Brownwood, Texas
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 21, 2014

My teenage sons and I stayed at this hotel during our trip to the Austin area to do some shopping. Our room was comfortable and met our needs. The low room rate made it possible for us to spend the night instead of having to make the 2 1/2 hour drive back home.

Was this review helpful? Yes 1
Chris H, General Manager at Fairfield Inn and Suites Austin North / Parmer Lane, responded to this review

Greetings, Thank you so much for your kind words. It gives me great pleasure to hear that you thoroughly enjoyed your stay as we truly work hard to leave a positive and lasting impression with our guests. I know you have more than 200 hotels in Austin to choose from when you stay and it means a lot to know... More 

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Additional Information about Fairfield Inn and Suites Austin North / Parmer Lane

Address: 12536 N IH35, Austin, TX 78753
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Fairfield Inn and Suites Austin North / Parmer Lane 2*
Number of rooms: 150
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Also Known As:
Fairfield Inn And Suites Austin North / Parmer Lane Hotel Austin
Hotel Style:
#25 Romantic Hotel in Austin
#43 Family Hotel in Austin
#44 Business Hotel in Austin

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