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Quality Suites Downtown South

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1701 E. St. Elmo Road, Austin, TX 78744 (Formerly Comfort Suites Downtown South)
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1 room 1 adult
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Quality Suites Downtown South
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52 Reviews from our TripAdvisor Community

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Moab
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

My wife and I stayed at Quality Suites South Austin for one week and we really enjoyed our stay. The staff were very friendly and courteous. The room was spacious and very clean. The WiFi and Tv worked very well. The included breakfast was typical of similar hotels where we have stayed; enough choice to hold you till lunch time.... More 

Helpful?
Thank John S
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We were traveling to Austin, TX for two nights and were looking for a hotel that had an indoor pool for our kids to swim in because it is January and cold. The choices in the area that we needed to be in, and in our price range of $100-150 per night were the Omni Hotel South on Governors row,... More 

Helpful?
Thank K L
Thomas O, General Manager at Quality Suites Downtown South, responded to this review

It is infuriating beyond all compare that people who did NOT actually stay at our hotel have any right to review our hotel! Furthermore, why is all the praise for the Omni not on the Omni's Trip Advisor page? I far prefer verified reviews over rantings by people who did not even stay in the hotel. More 

Sydney, Australia
Level Contributor
65 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

After checking into another hotel in Austin and immediately leaving we found this one. It's roomy enough, clean and the staff are excellent - unlike the other I will not mention, I appreciated the assistance they provided when I was stuck and stressed.

Helpful?
Thank jalamacoza
Euless, Texas
Level Contributor
165 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed November 27, 2015

Just coming into Austin on the southside and I saw this Quality Inn along side the frontage road I had exited on and I recognized the side street name...ELMO Road. So I turned and saw a place to park my truck/trailer and went inside and got a room. First off there was NO BIBLE in the room and the front... More 

Helpful?
Thank cliffsiler
San Jose, Costa Rica
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed October 23, 2015

After staying Monday -Friday, the hotel charged my credit card with the 4 nights stay price when it had been fully paid prior to my arrival. The worst part is the staff attitude about this: they just don't care about the damage they created. When I did my check in "Mazmin" was very rude and I insisted a few times... More 

Helpful?
Thank Andrea309293
Thomas O, General Manager at Quality Suites Downtown South, responded to this review

The fact that it takes 3 -21 business days is entirely at the fault of the banking institutions!!! Your credit was issued in our system almost immediately, it is the banks that take time to issue credits. I am here all the time and I work from home all the time! I fixed your issue the day after it happened,... More 

1 review
5 of 5 stars Reviewed October 20, 2015 via mobile

Free breakfast is excellent. My first stay was good. My second stay has been excellent. The staff is awesome. I asked for any room above first floor, as hotel is located next to a Circle K with lots of people traffic. I got what I asked for with no problem. I travel to Austin almost on a weekly basis with... More 

Helpful?
Thank Candy K
Dublin, Georgia
Level Contributor
257 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed October 14, 2015

Wonderful receptionist, Josie who went above and beyond while checking me in. Small but adequate breakfast room with standard waffle machine, scrambled eggs and cold products. This hotel is slightly dated, but the lobby, hallways and rooms are clean and well maintained. My room was very large and had two desks, a sofa, mini fridge and microwave. Although my room... More 

Helpful?
Thank CobaltConnection
South Africa
Level Contributor
126 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
2 of 5 stars Reviewed April 26, 2015

At check in asked for a top floor room facing away from the highway. Was told it's not possible , then on examination they could perhaps manage to meet my request, if they could charge me a higher rate! So little interest and making a quick buck was the first impression. Didn't try at all to help us further. The... More 

Helpful?
Thank pafuri
Copenhagen
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed April 3, 2015

I stayed two nights at this hotel during SXSW. They charged me a overpriced rate for the stay. I could understand it if the quality of hotel could allow that extremely high price. But the hotel is really in a bad condition. It is worn out and the room is dirty with filthy floors, bed covers with stains, bathroom not... More 

Helpful?
2 Thank ToCall
Louisville, Kentucky
Level Contributor
133 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed March 5, 2015 via mobile

Stayed here when my home airport was closed due to the wonderful weather in Nashville. A way from the airport ($20 cab ride) and in a more industrial area... only options for eating are a small thai restaurant (see my review) and a restaurant in the Springhill Hotel nearby. Tbere is a circle K behind the hotel. Basic room, not... More 

Helpful?
Thank Everett S
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