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Courtyard Austin North/Parmer Lane

#75 of 191 Hotels in Austin
Certificate of Excellence
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12330 N IH-35, Austin, TX 78753
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1 room 1 guest
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Courtyard Austin North\/Parmer Lane
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129 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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Lubbock, Texas
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

The moment we arrived we were greeted by Jessie and she was super friendly! We got checked in and came down to the bar area where once again, Jessie greeted us and took such good care of us while we planned our trip to downtown. The room was nice and cold (on a hot day) and I especially loved the... More 

Was this review helpful? Yes
Brian L, General Manager at Courtyard Austin North/Parmer Lane, responded to this review

Mr. Peel, We are so blessed to hear you enjoyed your visit, it was a pleasure hosting you. Please come back and see us real soon, we look forward to it. Brian Long GM More 

Adirondacks in New York
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff at this hotel is the best staff I have ever encountered. Starting with the management (Brian) to the front desk (Brittany and Jesse, who also drives). The location on the other hand is very tough...you are in the middle of no where and cannot walk to anything. There is a shuttle service but it didn't run 2 out... More 

Was this review helpful? Yes
Brian L, General Manager at Courtyard Austin North/Parmer Lane, responded to this review

Thank you so much for the feedback. We are constantly looking for ways to improve that experience and it is with feedback as such we are able to do so. We will definitely make whatever changes are needed so that our customers do not experience this in the future, Brian Long GM More 

Miami, Florida
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

I loved the place as a whole. Beautiful, peaceful (although it is right next to I-35, so there is some highway sound, but I didn't think it was that noticeable), clean, friendly. The staff was very courteous and respectful. They were always asking how my day was or if I needed anything. The beds were super clean and comfy. The... More 

Was this review helpful? Yes
Brian L, General Manager at Courtyard Austin North/Parmer Lane, responded to this review

Thank you so much for taking the time to provide us with your feedback. Anytime we can contribute to an experience we know we have done what we are put here to do. Have a wonderful week and we look forward to seeing you in the future, Brian Long GM More 

Level Contributor
8 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

The hotel was very clean and the staff was extremely friendly. I would have liked a coffee bar downstairs that had free coffee. The beds were comfortable. The rooms were very clean but the walls and door were thin. I could hear my neighbors alarm clock which was a little annoying.

Was this review helpful? Yes
Brian L, General Manager at Courtyard Austin North/Parmer Lane, responded to this review

Thank you so much for taking the time to provide us with a rating. We are glad to hear that you enjoyed your visit and we look forward to the next one, Brian Long GM More 

Apollo Beach, Florida
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I'm in town for a convention at the Convention Center in Austin and this hotel has been prefect for me. It is 10 mins away from everything and yet 1/3 of the price of the hotels near the convention center. It is a beautiful hotel, very clean with an amazing staff. I was getting dinner at the cafe/restaurant are they... More 

Was this review helpful? Yes 1
Brian L, General Manager at Courtyard Austin North/Parmer Lane, responded to this review

Thank you so much for taking the time to provide us with your experience. It is with information as such we are able to congratulate the team and make changes to whatever opportunities we may have. We hope you have a fabulous week and look forward to seeing you in the future. Brian Long General Manager More 

Texas
1 review
1 of 5 stars Reviewed July 27, 2015

You will hear everything your neighbors say or do. Very bad night for my family at this hotel. I was happy it was only one night of lost sleep as we checked out after one night. Will never stay at this hotel again. The other reviewer was right- crazy thin walls.

Was this review helpful? Yes
Brian L, General Manager at Courtyard Austin North/Parmer Lane, responded to this review

Rob S, We are so sorry your stay was not up to your expectations. We will continue to find creative ways to help reduce the noise concerns our customers are experiencing. We would love an opportunity in the future as this is not a typical experience. Sincerely, Brian Long General Manager More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 27, 2015

You will hear everything your neighbor does. I do not recommend this hotel at all. Our neighbors were 4 college age kids laughing and talking loudly from 2:20AM to 4:30AM. We lost a lot of sleep. Stay away

Was this review helpful? Yes 1
Brian L, General Manager at Courtyard Austin North/Parmer Lane, responded to this review

Thank you so much for the feedback, it is with feedback as such we are able to constantly improve the value to our customers. We will definitely see how we can better manager the noise in the future so that it is not such a disturbance. Again my sincere apologies go out to you and your family for not allowing... More 

Eindhoven, The Netherlands
Level Contributor
134 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
3 of 5 stars Reviewed July 25, 2015

Am actually still currently staying at this property. However after 1 night, I already know how the coming days will be. Location: Depends on what you want to do. For me, it was close enough to my work. As for shopping options, very close to Round Rock Premium Outlet or to other shopping areas including downtown. Close to both the... More 

Was this review helpful? Yes
Brian L, General Manager at Courtyard Austin North/Parmer Lane, responded to this review

Nldogbert, Thank you so much for the detailed information provided within the review. I completely understand how frustrating it can be to have a room that smells of smoke and a concept that does not fit your travel needs. We are currently in the process of upgrading and replacing the pillows which I know will make huge difference in the... More 

Atlanta, GA
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 20, 2015

Right now I'm sitting on the bed in my room listening to the guests next door talk abut their relationship. Yes...that means I can hear every...single...word. I've stayed in dozens of hotels but this is NUTS. The first night, I figured the guy next door was just loud and obnoxious, but after these new folks checked in, it had nothing... More 

Was this review helpful? Yes
Brian L, General Manager at Courtyard Austin North/Parmer Lane, responded to this review

Lag N, I wanted to say thank you for providing us the feedback on our establishment. I understand how disturbing it can be for you to hear the conversation a neighbor is having. We will take that feedback and see how we can improve. I hope you have a fabulous week and we will hopefully have an opportunity to see... More 

San Antonio, tx
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 17, 2015

The location was a little hard to get to. The staff was courteous and nice. The room was clean and spacious. The decor was modern-like and didn't feel like a hotel. The Bistro was well-stocked for breakfast and lunch. Free wifi available.

Was this review helpful? Yes
Brian L, General Manager at Courtyard Austin North/Parmer Lane, responded to this review

Thank you so much for your feedback. We look forward to you staying with us in the future, Brian Long General Manager More 

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