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Courtyard Austin North/Parmer Lane

#85 of 193 Hotels in Austin
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12330 N IH-35, Austin, TX 78753
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1 room 1 adult
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140 Reviews from our TripAdvisor Community

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Dallas, Texas
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed in room 428. The room, bath, and carpets are clean. The only complaint is the dusty air conditioner. I can see dust around the air conditioner (pic of the air conditioner is attached). It seems that they clean everything but the air conditioner. Also the towel tag/ label printing was not in good quality as the letter ink did... More 

Helpful?
Thank rgwm
Brian L, General Manager at Courtyard Austin North/Parmer Lane, responded to this review

Thank you so much for the kind words and the areas of opportunity. We will definitely put some time and energy into focusing on those need areas. The team will be delighted for another learning and growing opportunity. I am so sorry you had to experience both of those items and can only hope you return to us in the... More 

Three Rivers, Texas
Level Contributor
77 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed December 20, 2015 via mobile

Fantastic experience. Greeted by Sarah when we checked into the hotel. We had our own bottle of wine and she provided us with some wine glasses to take up to our room. Room was very clean and meet all our expectations. When checking out the next morning we were greeted by all the hotel employees we came into contact with.... More 

Helpful?
Thank Karl A
Brian L, General Manager at Courtyard Austin North/Parmer Lane, responded to this review

Thank you so much for providing your positive experience with us. We look forward to your return in the future, Brian Long General Manager More 

Pittsburgh, Pennsylvania
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed November 10, 2015 via mobile

Atmosphere inside property was nice - appears relatively new. However, room faced interstate. Paper thin windows resulted in road noise all night. Have stayed in hotels along runways that were quieter. Was going to provide feedback at checkout but no one at front desk so leaving the feedback here.

Helpful?
Thank travelin2much
Brian L, General Manager at Courtyard Austin North/Parmer Lane, responded to this review

Thank you so much for providing your feedback with us. I am so sorry that nobody was present to discuss your concerns upon departure. We can only hope that you will return in the future, Brian Long General Manager More 

1 review
3 of 5 stars Reviewed November 6, 2015 via mobile

The hotel is nice but I choose this place based off pictures and room description. It's a standard room with king sized bed and a sofa bed. I wanted a sofa so I can sit with my wife in the evening and relax in front of the TV. Room has a chair not a sofa. Too many places to stay... More 

Helpful?
Thank Alan C
Brian L, General Manager at Courtyard Austin North/Parmer Lane, responded to this review

Thank you so much for providing us your valuable feedback, I am so sorry we did not meet your expectations. We do have rooms with sofa's I and I apologize it was not available for your visit. We would love the opportunity to host you in the future, if I can be of further assistance please let me know, Thanks,... More 

New York City, New York
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 6, 2015

I have traveled twice a month as a salesman for the last eleven years and have been loyal to Marriott properties, and this is the reason. My last stay was at the Courtyard North Parmer Lane in Austin. Had a personal issue, and when I brought it to the attention of the staff, my problem was solved in seconds. I... More 

Helpful?
1 Thank Mitch K
Brian L, General Manager at Courtyard Austin North/Parmer Lane, responded to this review

Thank you so much for taking the time to write such detailed descriptions on your visit, we will make sure our team enjoys the read. It is customers like you that allow us to excel and show our team that were about service and experience. If I can be of further assistance please let me know and we look forward... More 

Saint Louis, Missouri
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 6, 2015

Friendly staff, and nicely done Courtyard property. It's basically what you would expect from a Courtyard in terms of decor/atmosphere. The only negatives are that the location is not ideal if you like walking and the gym and pool areas are extremely small. For the price, I would definitely recommend though.

Helpful?
Thank gary i
Brian L, General Manager at Courtyard Austin North/Parmer Lane, responded to this review

Thank you for your feedback, it is always a pleasure to hear when someone enjoys their visit. We look forward to hosting you in the future, Brian Long General Manager More 

Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed October 14, 2015

Stayed in First floor family 2 room suite. Love the size of the rooms. Pool and food closeby on first floor. The bistro food is reasonably priced and good. The first floor has a cricket issue - meaning we found at least 10 in our room over 3 days. Not a big deal but they certainly could take care of... More 

Helpful?
Thank Kevin F
Brian L, General Manager at Courtyard Austin North/Parmer Lane, responded to this review

Thank you so much for the feedback, we will definitely look at the issues in regards to the carpets and the crickets. Its that time of year where we have the Texas Cricket Migration and as much as we plan, treat and prepare we try to ensure that we do not have any in the guest rooms. I am so... More 

Jacksonville, Florida
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed October 10, 2015 via mobile

Had a great stay and loved the staff! Especially Giermo the shuttle driver! Made our experience a lot easier! The only issue was the shower stall leaked at the bottom, but really didn't take away from the stay. It is a little out of the way if you are doing the warehouse district and 6th street, but worth the time... More 

Helpful?
Thank blenderman80
Brian L, General Manager at Courtyard Austin North/Parmer Lane, responded to this review

We are quite the hike from downtown but quite the hidden jewel! I appreciate you taking the time to provide us with your feedback we know how valuable time I. Its always good to hear the goods and the bad. We look forward to seeing you in the future and wish you an amazing end to your year, Brian Long... More 

Austin, Texas
1 review
5 of 5 stars Reviewed September 6, 2015

So, Chris Pereida and the front desk staff are absolute miracle workers. I was down and out, and besides being radiant and receptive to me coming into the lobby, they really over-extended themselves by assisting me in fixing my bike. Turned my day around. They're golden souls. Thank you!!!

Helpful?
Thank Shelby B
Brian L, General Manager at Courtyard Austin North/Parmer Lane, responded to this review

Thank you so much for taking the time to provide us with your experience. We love that you enjoyed your stay and can only hope we have many more. Thanks, Brian Long GM More 

Webster, NY
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed September 6, 2015

My second night there I came back very late and found ants all over the inside of my suitcase. I kept looking and found they were also all over the hotel floor and dresser and even some in the bed! The staff was not nearly as horrified as they should have been. I was told to just shake my clothes... More 

Helpful?
Thank Juliel85
Brian L, General Manager at Courtyard Austin North/Parmer Lane, responded to this review

JulieI85, Thank you so much for taking time to provide us with such detailed information during your stay. I want you to be rest assured we have addressed the issue and it has been resolved. As for the experience it created for you I am so sorry and would love the opportunity to see you again in the future. If... More 

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