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Hilton Garden Inn Austin North

#19 of 191 Hotels in Austin
Certificate of Excellence
GreenLeadersBronze level
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12400 North IH-35 Building C, Austin, TX 78753
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$25 to Round Rock Outlets
Best prices for: 1 room 1 guest
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Hilton Garden Inn Austin North
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Hilton Garden Inn Austin North
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288 reviews from our community

Traveler rating
    173
    69
    32
    5
    9
See reviews for
67
47
21
133
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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There are newer reviews for Hilton Garden Inn Austin North
See the most recent reviews
The Woodlands, United States
1 review
4 of 5 stars Reviewed September 27, 2014

I came back from my conference late .hence my room was NOT cleaned. Very disappointing. Everything else was great. I recommend the hotel has a better system to request confirm or make legitimate that the guest truly does or does not want the room cleaned.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Eric C, General Manager at Hilton Garden Inn Austin North, responded to this review

Dear Kathleen, Thank you for your honest feedback and I am deeply sorry that your room did not get serviced during your recent stay with us. I have shared your comment with our housekeeping department to ensure that does not happen again for you or any other guests. On the other hand, I am pleased to hear that you enjoyed... More 

Ventura, California
Senior Reviewer
8 reviews 8 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 25, 2014

My wife and I enjoyed our stay at this hotel while in Austin while visiting family. It is less than 10 miles from down town which was where we were focused which meant a drive and that was the only detraction. Other than that, the place was very clean and quiet. The staff were all pleasant and helpful. It is... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Eric C, General Manager at Hilton Garden Inn Austin North, responded to this review

Thank you for taking the time to complete an online review. We are pleased to hear that you and your wife enjoyed your recent experience at our hotel. We look forward to being your home away from home in the future. Please feel free to contact us if there is anything we may assist you. Thank you! Eric Chen General... More 

Waxahachie, United States
1 review
5 of 5 stars Reviewed September 24, 2014

I had a great stay at the Hilton Garden Inn, Austin Texas. The Staff was excellent. Breakfast was outstanding service was all good. Very clean and well run establishment. I will stay there next time I am in Austin.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Eric C, General Manager at Hilton Garden Inn Austin North, responded to this review

Dear Richard, We are happy to hear that you had a great experience with us during your recent stay. We look forward to having another opportunity to be your hotel of choice while you are traveling to Austin. Please feel free to contact us if there is anything we may assist you with. Thank you! Eric Chen General Manager Hilton... More 

Odessa, United States
1 review
4 of 5 stars Reviewed September 12, 2014

The room was very clean, nice clean bathroom and shower, very comfortable beds. Staff was all friendly and helpful. Hot tub need to be clean around the water edge. We will be staying at this Hotel in the future.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Eric C, General Manager at Hilton Garden Inn Austin North, responded to this review

Dear Randall, Thank you for taking the time to complete an online review. I am happy to hear that you enjoyed your recent experience with us and we look forward being your home away from home while traveling to Austin. We have shared your feedback regarding the hot tub with the housekeeping team. Eric Chen General Manager Hilton Garden Inn... More 

Cypress, Texas
Contributor
12 reviews 12 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 9, 2014

I travel extensively to the ATX area from Houston and never seem to find a hotel that "fits." Something is always missing, whether it be a refrigerator in the room, an inadequate fitness center or no room service/buffet. And while this location is a tad bit north than where I'm used to staying, I'm glad I found it. Not only... More 

Was this review helpful? Yes
Eric C, General Manager at Hilton Garden Inn Austin North, responded to this review

Thank you for taking the time out of your busy schedule to complete an online review. We are pleased to hear that you enjoyed your experience with us and our staff have gone above and beyond to ensure your stay was more comfortable. I will ensure I share your positive comment with the entire team. We look forward to being... More 

CA
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed September 8, 2014

The location if this hotel is a bit North of downtowm Austin. Not bad overall. The clerk checking us in did so quickly and efficiently. However did not advise of basic hotel and adjustable bed information. We slept on a rock hard bed for three nights not knowing we could adjust the firmness. Poor ventilation in the bathroom. No air... More 

Was this review helpful? Yes
Eric C, General Manager at Hilton Garden Inn Austin North, responded to this review

Thank you for your honest feedback regarding your recent stay with us. I would like to take this opportunity to apologize for failing to inform you regarding our garden sleep beds upon check-in. I understand how important a good night sleep can be for our guests. I have shared your comments with the entire staff so we can continue to... More 

1 review
4 of 5 stars Reviewed September 7, 2014

Overall, pleasant stay. Some staff members are trying very hard, some still need to learn how to serve clients (breakfast). Room was comfortable, nicely furnished. A/C was a little loud. Fitness room is small and not that well equipped comparing to other hotels of similar size and rating. Entrance from the parking lot never worked.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Eric C, General Manager at Hilton Garden Inn Austin North, responded to this review

Thank you for your honest feedback regarding your recent stay with us. I am pleased to hear that you have enjoyed your overall experience. I have shared your comments with the food and beverage team so we can continue to improve on our service and hopefully remain as your home away from home while traveling to Austin! Eric Chen General... More 

Houston, Texas
Top Contributor
53 reviews 53 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 2, 2014

We recently stayed at the hotel for our son's soccer tournament, 8-29-14. The staff was excellent, the hotel was very nice and clean. Our room was nice and clean. Would gladly stay there again, no problem. It has a plentiful continental breakfast but if you want eggs, bacon etc the price is around $11 per person as they have their... More 

Was this review helpful? Yes
Eric C, General Manager at Hilton Garden Inn Austin North, responded to this review

Dear Mark, Thank you for taking the time out of your busy schedule to complete an online review. We are happy to hear that you and your family enjoyed your recent stay with us and we look forward to have another opportunity to be your home away from home when you travel to Austin! Eric Chen General Manager Hilton Garden... More 

Castle Rock, Colorado
Top Contributor
156 reviews 156 reviews
21 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed August 29, 2014

Very nice hotel and room while in town to do some business and take in a Longhorn foofball game. Very convenient to interstate highway so a good place to launch from in the morning as you travel around the Austin area. While having breakfast at the hotel some of the serving/cooking staff seemed a little uptight and were not very... More 

Was this review helpful? Yes
Eric C, General Manager at Hilton Garden Inn Austin North, responded to this review

Dear Gary, Thank you for taking the time out of your busy schedule to complete an online review. We are pleased to hear that you enjoyed your recent stay with us. I will ensure that we share your feedback with the food and beverage team and continue to improve on our service. We look forward to having another opportunity to... More 

Senior Contributor
37 reviews 37 reviews
4 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed August 29, 2014

Great staff here - if something ain't right - SPEAK UP! They will handle it. Our room wasn't cooling down like we liked it. They sent up tech services guy. He messed with the A/C. He then left - came back - left again and then came back with a whole new A/C that about froze us out! GREATNESS! These... More 

Was this review helpful? Yes
Eric C, General Manager at Hilton Garden Inn Austin North, responded to this review

Dear Kevin, Thank you for taking the time to complete an online review for us! I am pleased to hear that our staff have gone above and beyond to provide the best possible service for you during your recent stay with us. I will ensure to share your comment with our breakfast chef on his excellent food and beverage quality.... More 

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