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All 187 Austin hotels

HYATT house Austin / Arboretum

3.0 of 5 Hotel   |   10001 N Capital of Texas Highway, Austin, TX 78759 (Formerly Hyatt Summerfield Suites Austin / Arboretum) (Northwest Austin)
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Ranked #20 of 187 Hotels in Austin
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 4 days ago
jimnbean San Angelo, Texas
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251 reviews from our community

Traveler rating
    143
    73
    25
    5
    5
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82
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Angelo, Texas
1 review
5 of 5 stars Reviewed 4 days ago NEW

what more would you need? quiet environment... everyone was helpful, polite, professional. they are again remodeling. facility was spotless...suite was thoroughly cleaned each day. a great location if you need to spend several days in the Austin area... inbound/outbound even during extreme weather is effortless.jb

Review collected in partnership with Hyatt Hotels

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bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking the time to review our hotel on Trip Advisor. I was glad to see you enjoyed your stay and we look forward for your return to our newly renovated hotel which should be completed in the first quarter of 2015. In the Spirit of Hospitality, Bryan Heintz General Manager More

1 review
5 of 5 stars Reviewed 5 days ago NEW

I only stayed here one night on business, but was very impressed by the facility and the excellent customer service. it was very clean, and the front desk employees were just as accommodating and pleasant in the morning as the night before.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking the time to review our hotel on Trip Advisor. I was glad to see you enjoyed your stay and think of our hotel as a great place to stay. Our goal is to be the cleanest and friendliest hotel in Austin. We thank you for your business and look forward to your return. Bryan Heintz General... More

Perry, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

Awesome avcomodations....my view. Was the most Beautiful tree turning w yellow leaves b/n great curtains! WOW a mini apt...Cant get any better Near great shopping....Wow then head downtown....park every morning then ur day begins! Austin City Limits was on my Bucket List.....was Better than I Expected...was classy!

Review collected in partnership with Hyatt Hotels

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bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I was glad to see that you enjoyed your stay and thought of us as a great hangout. We welcome the opportunity to come hang out with us more often and we look forward to your return. Bryan Heintz General Manager More

San Antonio, Texas
Top Contributor
77 reviews 77 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

What a delightful find! This hotel is quiet, located centrally to everything...just hop on one of the many freeways, toll roads, or through fares to access almost anything Austin and be there in minutes. The rooms are spacious, clean, quiet and well maintained. The breakfast service provided with your stay is delicious. The staff was friendly and professional as well... More

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bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. It was nice to see Amazing, Comfy, Clean and Quiet in the subject field and I was glad you enjoyed your stay. Our goal is to be the cleanest and friendliest hotel in Austin. We look forward to your return when traveling to Austin in the future. In... More

Austin, United States
1 review
5 of 5 stars Reviewed 1 week ago

Friendly staff, clean hotel and quiet location. I will surely select this location again. Nice restaurants nearby, and the famous Domain Mall across the highway. Location was very safe, and well lit. Modernized ammenities, as well.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I was glad to see that you enjoyed your stay and your room was clean, clean, clean. Our goal is to be the cleanest and friendliest hotel in Austin. We look forward to your return to the Hyatt house Austin Arboretum in the future. Bryan Heintz General Manager More

1 review
3 of 5 stars Reviewed 2 weeks ago

good location. beds uncomfortable. rooms in poor repair. no mattress pad on guest (couch pull out) bed. poor blankets. phone broken. requests to front desk not answered or two requests had to be made to get request. no wash clothes. mis-communications between front desk and housekeeping and electrician.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I sincerely apologize for the challenges encountered throughout your stay and understand your frustration and share your concern. Your feedback will assist us in moving forward and we hope you can give us another chance to regain your loyalty in the future. Bryan Heintz General Manager More

Texarkana, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

This hotel was very good. We had ants in our room. But overall was good. Very friendly staff at check in and at breakfast. The shuttle to our conference was friendly and one time. This hotel was very good. We had ants in our room. But overall was good. Very friendly staff at check in and at breakfast. The shuttle... More

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I was glad to see that your stay was very good. I sincerely apologize about the ants in the room and will certainly follow up to ensure this does not occur in the future. We look forward to your return. Bryan Heintz General Manager More

Waikoloa, Hawaii
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Nice clean property with convenient location to the Domain and restaurants. Friendly professional staff helped me print some documents and also provided fax service. Hotel also has good hot breakfast, although I didn't like the coffee served. The standard in room coffee tasted much better.

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I was glad to see that you had a pleasant stay and we look forward to your return in the future. Bryan Heintz General Manager More

El Paso, Texas
2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

I have stayed at the Hyatt Regency and Hyatt Place, & I have to give a good review for this place, which was better than the Regency and Place. I loved the spacious rooms and all the things it offered! I also enjoyed my breakfast each day I was there. The ladies that worked Friday night at check-in were nice... More

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I was glad to see that you enjoyed your stay on your first time here. We look forward to your return in the future. Bryan Heintz General Manager More

San Antonio, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

From the time that I checked into the Hyatt House in Austin, TX until my time of checkout, my experience was GREAT. I loved the location of the hotel. The room was very clean and welcoming. I will definitely stay at this hotel again.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for reviewing our hotel on Trip Advisor. I was glad to see that you had an excellent hotel stay and we look forward to your return in the future. Bryan Heintz General Manager More

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Additional Information about HYATT house Austin / Arboretum

Address: 10001 N Capital of Texas Highway, Austin, TX 78759 (Formerly Hyatt Summerfield Suites Austin / Arboretum)
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Austin / Arboretum 3*
Number of rooms: 130
Reservation Options:
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Also Known As:
Hyatt Summerfield Suites Austin / Arboretum Hotel Austin

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