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HYATT house Austin / Arboretum

#39 of 191 Hotels in Austin
Certificate of Excellence
GreenLeadersBronze level
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10001 N Capital of Texas Highway, Austin, TX 78759 (Formerly Hyatt Summerfield Suites Austin / Arboretum)
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HYATT house Austin / Arboretum
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Ranked #39 of 191 Hotels in Austin
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 1 week ago
Donald B Spring, United States
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286 reviews from our community

Traveler rating
    159
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    32
    10
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Spring, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

We really enjoy coming to this place a couple of times a year. Location is perfect; out of the city, lots of shopping & dining options nearby. If we go into the city, it's just a few minutes' drive. Service at hotel is exceptional. Very clean, recently remodeled. Very, very nice.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I was glad to see that you enjoyed your stay and the service you received exceeded your expectations. As well I was glad to see that you enjoyed your newly renovated room. We look forward to your return to the Hyatt house Austin during your future trips to... More 

Saint Louis, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 of 5 stars Reviewed 1 week ago

I was in town for SxSW and my hotel options was limited, but I've stayed at hyatt houses before and they are always very nice. This one was very comfortable and right near the highway so you were close to everything. Lot of restaurants near by, a mall and even Dave and Busters if you are into games. Very cool... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I was glad to see that you enjoyed your stay. We look forward to your return to the Hyatt house Austin during your future trips to Austin. Bryan Heintz General Manager More 

San Antonio, Texas
Top Contributor
272 reviews 272 reviews
43 hotel reviews
99 helpful votes 99 helpful votes
3 of 5 stars Reviewed 1 week ago

This was our first visit to a Hyatt House and our first impression was favorable. The staff was very welcoming and made us feel at home. The rooms although small were very comfortable. We liked the idea of a sitting room with the bed tucked into a small separate room. This allowed me to stay up late and watch TV... More 

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I sincerely appreciate your feedback as it will help us continue to move forward. In the month of April we will begin soundproofing our windows in our third building C which will make the rooms extremely quiet to the noise from the highway. We look forward to your... More 

Dallas, United States
1 review
5 of 5 stars Reviewed 1 week ago

Stayed for one night during Texas spring break just before SXSW. Traveling with our young children. Staff is excellent and extremely customer service oriented. Original assigned room was next to elevator and we were able to switch rooms without any issues. Stayed at a newly renovated room in building B and it was great. 2 beds with sofa and extra... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I was glad to see that you enjoyed your stay and the service you received exceeded your expectations. We look forward to your return to the Hyatt house Austin during your future trips to Austin. Bryan Heintz General Manager More 

Chicago, Illinois
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

This property is designed for business travel, with a larger closet and kitchenette, I could see staying here for weeks if needed. It’s a good location if you have a car or rental with plenty of free parking and located north of Austin in the arboretum area, wedged between 183 and Mopac just off of 360. The room was clean... More 

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I was glad to see you enjoyed your stay. We look forward to your return. In the Spirit of Hospitality, Bryan Heintz More 

San Francisco, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

do yourself a favor and find a better hotel in the surrounding areas. hyatt house is not only old and outdated but the rooms aren't very clean. it's one of those hotels that needs to total makeover and just staying in it you can really feel like it's an old place. from hearing people stomp above to loud a/c fan... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking the time to review our hotel on Trip Advisor. I certainly understand your concern and can tell you we are currently going through a 3.8 million dollar renovation and are happy to say that we have added a bar and a brand new lobby as well. We can only hope that you give us another chance... More 

new jersey
Top Contributor
125 reviews 125 reviews
21 hotel reviews
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were in Austin for a wedding and this was the place that was picked for the guests to stay. Just OK and I would have loved to have had more choices because the grounds are not well kept and the place even thou it is being renovated could have been nicer. They did not choose well with the exception... More 

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I apologize that your stay was not as expected and certainly understand your frustration with regards to the renovation at the hotel. I am excited to say that we have completed 2 of 3 buildings from a guest room standpoint as well we are complete with the lobby,... More 

Austin, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Hyatt House was a very clean and comfortable hotel to stay at for my weekend trip in Austin for my best friend's wedding! I highly recommend this hotel to anyone looking for a comfortable setting and room at a reasonable price!

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I was glad to see that you enjoyed your stay. We are completing a multi-million dollar renovation and are happy to say that we happily enjoying our new lobby, dining area, and have also added a brand new bar to our hotel. We look forward to your return... More 

San Diego, California
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was our first time staying at a Hyatt House. We booked there because they were having a sale because some of the buildings were still being remodeled. Our room was spacious and decorated very modern and looked like a picture out of Architectural Digest Magazine. We had an L-shaped sofa, foot rest stools, large flat screen TV that rotated... More 

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I was glad to see that you enjoyed your stay and was excited to see Architectural Digest in your response. We are excited about the renovation and have since opened up our new lobby, dining area and have also added a brand new bar to the hotel. We... More 

San Diego, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

This hotel is in a rather embarrassing state for a Hyatt property. The staff is friendly and doing their best, but I had an awful time trying to figure out very basic things like the location of the lobby. First it was located in a guest room (seriously), then it moved mid-week. The new location is probably the final, but... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I sincerely apologize for your experience during our renovation. While we are excited about the renovation of the hotel, we certainly know the challenges that come with going through such an extensive renovation. We have completed the guest rooms in 2 of our 3 buildings and have also... More 

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