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All 184 Austin hotels

HYATT house Austin / Arboretum

3.0 of 5 Hotel   |   10001 N Capital of Texas Highway, Austin, TX 78759 (Formerly Hyatt Summerfield Suites Austin / Arboretum) (Northwest Austin)
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87%
Ranked #15 of 184 Hotels in Austin
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 4 days ago
Patrick H Plano, Texas
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230 reviews from our community

Traveler rating
    133
    66
    23
    3
    5
See reviews for
77
29
18
81
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Plano, Texas
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Just arrived today to visit my daughter, who is staying here for 5 weeks. Very easy check in. Room is great. AC works great. The room kitchen and bathroom are very clean. I will definitelly consider staying here again.

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I was glad to see that you had a really good stay. Your comments will be shared with our team members to review. We look forward to your return to the Hyatt house Austin in the future. Bryan Heintz General Manager More

Missouri
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is a really nice hotel with very helpful friendly staff and the breakfast did not suck which is important to me. The breakfast was tasty, hot, and had some variety instead of like many places where they have some rotten fruit and bad quality sweet rolls. The evening snack/happy hour was really good too. The rooms are clean, spacious,... More

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I was glad to see that you enjoyed your stay and thought of our staff as great. Your comments will be shared with the team to review. We look forward to your return to our hotel in the future. Bryan Heintz General Manager More

Borden, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Stayed at Hyatt House for 5 weeks, food was great, rooms were clean and modern décor, the staff were very friendly and helpful, checkout on 30th Aug 2014 was easy and hassle free. Would most definitely stay again.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I was glad to see that you enjoyed your stay and thought our hotel was fantastic. Your comments will be shared with the team to review. We look forward to your return to our hotel in the future. Bryan Heintz General Manager More

Houston, United States
1 review
5 of 5 stars Reviewed 1 week ago

It's a little awkward to drive into the parking lot since the location is on a hill, but once inside the staff are very courteous and kind. The rooms are always cleaned thoroughly, the kitchen and dishes are kept better than mine at home. The noise level is minimal and there isn't a bad room location on the whole property

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I was glad to see that you enjoyed your stay. Your comments will be shared with the team to review. We look forward to your return to our hotel in the future. Bryan Heintz General Manager More

Fort Worth, Texas
Top Contributor
78 reviews 78 reviews
64 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here recently for two nights during Labor Day weekend. Bottled water was free, and I believe that's a weekend thing, so that was nice. They have three buildings, so it was a bit less than ideal to have to go from checking in at one building, and going to your room in another (also presents a hassle for breakfast,... More

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I was glad to see that you enjoyed your stay and thought our hotel was a solid, convenient hotel. Your comments will be shared with the team to review. We look forward to your return to our hotel in the future. Bryan Heintz General Manager More

Wollongong, Australia
Contributor
11 reviews 11 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Approx. 30 minutes from the airport and conveniently located from 'downtown' and shopping areas. Rooms were well appointed with a separate lounge and kitchen area. Breakfast was also included which provided a good variation of hot and cold food. There are some restaurants nearby (walking distance) from the hotel.

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel and provide helpful tips. I was glad to see you enjoyed your stay and look forward to your return to the Hyatt house Austin NW while traveling to Austin in the future. Bryan Heintz General Manager More

Longview, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff is well trained and focused on customer service and as I indicated to them directly, there is no better comment! This is our second stay at this outstanding hotel and there is no question that I would recommend it to anyone looking for quality at an affordable price; it was not even close to the most inexpensive option,... More

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I was glad to see that you enjoyed your stay. Your comments will be shared with the team to review. We look forward to your return to our hotel in the future. Bryan Heintz General Manager More

Austin, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Even though I stayed only 1 night (thru Priceline express deals), the hotel is a nice option for long term requirements. The rooms are clean and organized for longer stays with a bedroom separated from a living area and kitchen with a dividing shelving unit. The staff was very nice, and the hotel was located in a quieter part of... More

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I was glad to see you enjoyed your stay and look forward to your return. Our goal is to be the cleanest and friendliest hotel in Austin. Bryan Heintz General Manager More

Washington DC, District of Columbia
2 reviews
4 of 5 stars Reviewed 4 weeks ago

This hotel is very good and I recommend it. It provides a nice breakfast with eggs (omelets/scrambled), fruit, yogurt, ect. Staff are nice and helpful! I only have one suggestion, which is they should provide half/half for coffee instead of "whitener". I could not have any coffee as a result. Every thing else was very nice and comfortable.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I was glad to see you enjoyed your stay. Your feedback will help us improve our offerings for our future guests. We look forward to your return. Bryan Heintz General Manager More

Daytona Beach, Florida
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Amanda, at the front desk, is wonderful at her job regarding customer service and satisfaction! This place is clean, well presented and close to all major areas in Northwest Austin. I recommend this place to stay for anyone!

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I am glad to see you enjoyed your stay. I will certainly pass your kind comments along to Amanda. We look forward to seeing you again in the future. Bryan Heintz General Manager More

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Additional Information about HYATT house Austin / Arboretum

Address: 10001 N Capital of Texas Highway, Austin, TX 78759 (Formerly Hyatt Summerfield Suites Austin / Arboretum)
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Austin / Arboretum 3*
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Also Known As:
Hyatt Summerfield Suites Austin / Arboretum Hotel Austin

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