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All 184 Austin hotels

HYATT house Austin / Arboretum

3.0 of 5 Hotel   |   10001 N Capital of Texas Highway, Austin, TX 78759 (Formerly Hyatt Summerfield Suites Austin / Arboretum) (Northwest Austin)
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87%
Ranked #13 of 184 hotels in Austin
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 4 days ago
Murkey60 Washington DC, District of Columbia
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  • Reviews (222)
  • Photos (53)
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  • Room tips (28)
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222 people have reviewed this hotel

Traveler rating
    129
    63
    22
    3
    5
See reviews for
75
28
17
77
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Washington DC, District of Columbia
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

This hotel is very good and I recommend it. It provides a nice breakfast with eggs (omelets/scrambled), fruit, yogurt, ect. Staff are nice and helpful! I only have one suggestion, which is they should provide half/half for coffee instead of "whitener". I could not have any coffee as a result. Every thing else was very nice and comfortable.

Review collected in partnership with Hyatt Hotels

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Daytona Beach, Florida
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Amanda, at the front desk, is wonderful at her job regarding customer service and satisfaction! This place is clean, well presented and close to all major areas in Northwest Austin. I recommend this place to stay for anyone!

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I am glad to see you enjoyed your stay. I will certainly pass your kind comments along to Amanda. We look forward to seeing you again in the future. Bryan Heintz General Manager More

Fort Worth, United States
1 review
5 of 5 stars Reviewed 1 week ago

We found the rooms comfortable and clean. The staff was friendly and helpful. The housekeeper made a special effort with a folded towel design. The location made it simple to get downtown or to shopping.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I am glad you enjoyed your stay. Thank you for the kind comments regarding our housekeeping staff and will certainly pass along to the housekeeping department. We look forward to your return. Bryan Heintz More

1 review
5 of 5 stars Reviewed 1 week ago

Found the Hyatt House very comfortable, quiet and clean during my weekend stay. The breakfast buffet had excellence choices and the maid service was very quick and efficient without any type of disruption.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for reviewing our hotel on Trip Advisor. I am glad you enjoyed your stay and will pass along your kind comments to the team members. We look forward to your return. Bryan Heintz General Manager More

Lewisville, United States
1 review
5 of 5 stars Reviewed 1 week ago

The customer service was excellent and the staff was well trained and courteous. The hotel condition, while not modern, was kept clean and comfortable. The breakfast was good with a variety of items and it was including in the stay.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I am glad you enjoyed your stay and enjoyed the service. We look forward to your return. Bryan Heintz General Manager More

San Antonio, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Had to be in Austin for business early in the week decided to go a few days earlier and enjoy a weekend in Austin with the family. Could not have chosen a better hotel to stay at while away. Great breakfast spread with warm food and not the typical continental meal, facilities were very family friendly. Stayed in building B... More

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I am glad you enjoyed your stay and look forward to your return. Bryan Heintz General Manager More

Austin, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The Austin (Capital of Texas Highway) Hyatt is an EXCELLENT hotel for all of your needs during a hotel stay. The meals are excellent--exercise room convenient and well maintained; staff VERY efficient and friendly, and accommodations clean, comforting and refreshing.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I was glad to see you enjoyed your stay and will certainly pass along your kind comments to our team members for review. We look forward to your return. Bryan Heintz General Manager More

Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel was fine. We stayed for one night, and the room was comfortable and clean. Check in went fine, and house keeping seemed like they know what they are doing. The breakfast was the average crap they serve at every suite hotel- yucky texture to eggs, nothing with any fiber in it, yogurt full of dye and who knows... More

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I sincerely apologize that you did not enjoy your stay. Our goal is to be the cleanest and friendliest hotel in Austin and I wish your stay would have been more enjoyable. My only hope is that you will give us another chance in the future. In the... More

Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We were excited for our one night "get away" confirmed stay at the Hyatt House only to be told at the desk that they did not have a room for us because they had extended someone else's stay. The staff were very nice and apologetic and they did reserve accommodations in another hotel. All costs were taken care of. Yes,... More

Was this review helpful? Yes 1
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I sincerely apologize for the inconvenience of not being able to accommodate you in our hotel. I certainly understand your frustration and share your concern. Your feedback is very important to us and will assist us in moving forward for our future guests. My only hope is that... More

Baytown, United States
1 review
5 of 5 stars Reviewed 5 weeks ago

The staff was great. The rooms were very clean. The location was central and close to all the attractions without being in a busy area where there was a lot of noise and traffic. Having a kitchen was helpful, so we could cook if we did not feel like eating out. Overall experience was great and I would stay here... More

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for reviewing our hotel on Trip Advisor. I was glad to see that you enjoyed your stay and we look forward to your return. Bryan Heintz General Manager More

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Additional Information about HYATT house Austin / Arboretum

Address: 10001 N Capital of Texas Highway, Austin, TX 78759 (Formerly Hyatt Summerfield Suites Austin / Arboretum)
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Austin / Arboretum 3*
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Also Known As:
Hyatt Summerfield Suites Austin / Arboretum Hotel Austin

53 photos of this hotel

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Room/suite (11)
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style
#6 Family Hotel in Austin #13 Green Hotel in Austin #23 Business Hotel in Austin #23 Romantic Hotel in Austin
Hotel Class
Official Description (provided by the hotel)
Hyatt house Austin/Arboretum is located in the upscale Arboretum area of Austin Texas. In addition to the Arboretum shops, several other shopping centers are nearby including the Simon® Domain Mall, The Gateway Mall, Lakeline Mall, and Highland and Barton Creek Square Mall. Round Rock Outlet mall is 12 miles north or the outlet malls of San Marcos are just a quick 45 miles to the south. For the business traveler, our northwest Austin location is conveniently located near the JJ Pickle UT Research Center, IBM, Emerson, Apple, Microsoft, Agilent, Flextronics, Oracle, G-Tech, Cadence Design, Intel, Freescale, Banc Vue, Motorola and Texas Instruments. The downtown Austin live music scene is just 10 miles from the Arboretum hotel as is the main campus of the University of Texas, Texas State Capital, LBJ Library as well as the 6th street entertainment district. ... more   less 
Number of rooms
130

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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