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HYATT house Austin / Arboretum

3.0 of 5 10001 N Capital of Texas Highway, Austin, TX 78759 (Formerly Hyatt Summerfield Suites Austin / Arboretum)
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Certificate of Excellence 2014
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HYATT house Austin / Arboretum
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HYATT house Austin / Arboretum
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266 reviews from our community

Traveler rating
    151
    76
    27
    6
    6
See reviews for
86
35
18
99
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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Houston
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The location made for easy access to 183, Mopac and 360. Nice and spacious rooms. I really love having a little kitchen in my room. The renovations made parking difficult, but overall we had a very easy stay.

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Houston, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

Unhelpful and uninformed staff, but manager was friendly and helpful. Poor directional signage inside and out. Inadequate "gym" with minimal and outdated cardio equipment and no weight equipment. Not environmentally friendly. Poor shower design.

Review collected in partnership with Hyatt Hotels

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Dallas, Texas
Top Contributor
116 reviews 116 reviews
36 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed here for the Austin 3M run last weekend. It is SUPER close to the start of the run. And, there is a good restaurant across the street (North by Northwest). The hotel is in the middle of renovations. We were in a renovated bldg. The room was two bedrooms/two bathrooms (bathrooms connected to each bedroom) with a living room... More 

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San Antonio, United States
1 review
3 of 5 stars Reviewed 1 week ago

average hotel, too expensive for quality of it, has the feel of an elderly home/nursing home, parking is ridiculous carks kept backing up into mine and doors banging on my vehicle. Hotel has all you can drink beer and wine but only juice for the non drinkers, mattresses were worn no support at all felt like old mattress

Review collected in partnership with Hyatt Hotels

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Austin, United States
1 review
5 of 5 stars Reviewed 1 week ago

Very cordial personnel. Traffic in the are is a pain to deal with, specially during peak hours. So be minful of that if you are planning to get somewhere on time. The hotel if been renovated ATM and because of the rec area is rather small and crowded, but the super friendly staff makes up for it :)

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
Frisco, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 8, 2014

Hi Hyatt, I always try to stay Hyatt because I have had good experience until this time. I booked double-double room and arrived the hotel on 12/5/14 but they gave the room to other guest. So they offered other rooms for 12/5 and promised us to move double-double room and move our belongs. When we went out and returned on... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 2
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I sincerely apologize for your experience while staying at our hotel. I certainly understand your frustration and share your concern. Your feedback is extremely valuable to us and we will certainly learn and grow with your feedback to improve moving forward. We can only hope that you will... More 

Corinth, United States
1 review
5 of 5 stars Reviewed December 4, 2014

We stayed there for Thanksgiving while visiting friends and the location was perfect. The hotel was very clean, the beds were comfortable. I loved the extra sink/counter space outside the full bathroom - perfect for a family of 4 when all getting ready at the same time! The air conditioner/heater worked great. The kitchen was great - full size refrigerator... More 

Review collected in partnership with Hyatt Hotels

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bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I was glad to see that you enjoyed your stay at the Hyatt house Austin and thought it was perfect for your family. Your feedback is much appreciated and we look forward to your return. Bryan Heintz General Manager More 

Sunbury, Ohio
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 3, 2014

No complaints. Clean, comfortable, friendly staff, close to restaurants and shopping, easy access to Mopac 1 and Hwy. 183. Small kitchen area appeared newly remodeled with full frig, dishwasher, small coffee maker, stove top and microwave. Modern furnishings comfortable. Nice breakfast selection which was complimentary. Also offered an evening social hour but we never attended since it was a short... More 

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bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I was glad to see you enjoyed your stay. We look forward to your return to the Hyatt house Austin Arboretum the next time you are traveling to Austin. In the Spirit of Hospitality, Bryan Heintz General Manager More 

Galveston, United States
1 review
5 of 5 stars Reviewed November 30, 2014

Room and location could not have been better. Room and location could not have been better. Room and location could not have been better. Room and location could not have been better. Room and location could not have been better.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I was glad to see that you enjoyed your stay and we look forward to your return. Bryan Heintz General Manager More 

Top Contributor
101 reviews 101 reviews
74 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed November 23, 2014

This hotel was very nice. Though it wasn't perfect. Everything was clean, and was cleaned well every day. That is the most important part! The beds were way too soft to get a good nights sleep. I am not a firm mattress fan, but this bed had no support whatsoever. The pillows also have room for improvement. They were all... More 

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking the time to review our hotel on Trip Advisor. I was glad to see you enjoyed your stay and thought the hotel to be clean and nice. Our goal is to be the cleanest and friendliest hotel in Austin. We look forward to your return while traveling to Austin in the future. Bryan Heintz General Manager More 

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Additional Information about HYATT house Austin / Arboretum

Address: 10001 N Capital of Texas Highway, Austin, TX 78759 (Formerly Hyatt Summerfield Suites Austin / Arboretum)
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Austin / Arboretum 3*
Number of rooms: 130
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Hyatt Hotels Corporation, Travelocity, Orbitz, TripOnline SA and Tingo so you can book your HYATT house Austin / Arboretum reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Summerfield Suites Austin / Arboretum Hotel Austin
Hotel Style:
#12 Green Hotel in Austin
#13 Family Hotel in Austin
#22 Business Hotel in Austin
#25 Romantic Hotel in Austin

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