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HYATT house Austin / Arboretum

#32 of 191 Hotels in Austin
Certificate of Excellence
GreenLeadersBronze level
3.0 of 5
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10001 N Capital of Texas Highway, Austin, TX 78759 (Formerly Hyatt Summerfield Suites Austin / Arboretum)
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HYATT house Austin / Arboretum
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Ranked #32 of 191 Hotels in Austin
Certificate of Excellence
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 6 days ago
Alevidcosta Pune, India
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296 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pune, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Well, its right along the highway in Arboretum. The place is quiet and very accessible from around. Good for business visits as there is nothing much to see around. You do have Cinemax, Whole foods, Old Navy etc around and its walkable distance. There is a well equipped kitchen so you can toy around some raw food to cook a... More 

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bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for reviewing our hotel on Trip Advisor. I was glad to see you enjoyed your stay and thought it was quiet and nice. Our goal is to be the cleanest and friendliest hotel in Austin. We look forward to your return to the Hyatt house Austin at the Arboretum in the future. Bryan Heintz General Manager More 

Cypress, TX, United States
1 review
5 of 5 stars Reviewed 1 week ago

Room was great, staff was polite. Rooms have been recently renovated so felt like a brand new hotel. Had my family with multiple children. Sofa sleeper was missing a blanket, but staff promptly provided two extra blankets upon request. hot breakfast had good variety and was very nice for the whole family. Would definitely recommend for families and will definitely... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I was glad to see you enjoyed your stay and would recommend to others. We look forward to your return to our hotel in the future. Bryan Heintz General Manager More 

Dallas, Texas
2 reviews
5 of 5 stars Reviewed 1 week ago

wonderful staff at this hotel, the location is great because you are near Mopac (hgwy 1). This takes you north and south in Austin Our friends stayed in south Austin so it was convienient to visit them. Also Zilker Park is off Mopac .

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I was glad to see you enjoyed your stay as well enjoyed the staff at the hotel. The two things we can control are the friendliness of our staff and the cleanliness of the hotel and our goal is to be the cleanest and friendliest hotel in Austin.... More 

Park City, UT
1 review
5 of 5 stars Reviewed 1 week ago

I stayed here for five nights. Upon arrival I was upgraded due to my Passport Gold status. Unfortunately this upgraded room was very close to highway and I could also hear people on floor above me. The next morning I called the front desk and the manager immediately moved me to another room away from the highway. This room, however,... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I was glad to see that we were finally able to find accommodations which would allow you to have a comfortable stay. I will certainly pass along your kind comments to our housekeeping supervisor as it is through positive reinforcement that we can continue to move forward. We... More 

Austin, Texas
Top Contributor
57 reviews 57 reviews
31 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here with our two kids for four nights in a spacious 2BR/2BA suite. The layout was really great for our needs. There was a spacious living area central to suite with full kitchen. It had a full size refrigerator, disposal, dishwasher, and table with four chairs. The living area has a pull out sofa bed. The bedrooms each... More 

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bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I was glad to see that you enjoyed your stay and would recommend us to your family and friends. Our goal is to be the cleanest and friendliest hotel in Austin and it was nice to see that we exceeded your expectations. We appreciate your business and look... More 

Philadelphia
Contributor
17 reviews 17 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 17, 2015

I was attending a week-long event at the Renaissance hotel nearby, but could not get into that hotel, so I booked my stay at the Hyatt House. I was not expecting much from an extended-stay facility, but what a nice surprise. The staff was very courteous and helpful. Thank you, Ivan! I had a very nice room with a living... More 

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking the time to review our hotel on Trip Advisor. I was glad to see you enjoyed your stay and look forward to your return. Our goal is to be the cleanest and friendliest hotel in Austin with the best breakfast in all extended stay hotels. Thank you again for your business and continued loyalty. Bryan Heintz... More 

1 review
5 of 5 stars Reviewed April 7, 2015

Awesome place to stay. Very good equipped kitchen. Good cooperative staff. Best facilities. Nice breakfast. Good location with all shopping malls nearby. Good shuttle service with cooperative staff....

Review collected in partnership with Hyatt Hotels

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bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I appreciate your response as the BEST and sincerely appreciate your business. I will certainly pass along your review for our team to enjoy. We look forward to your return to the Hyatt house Austin while traveling to Austin in the future. Bryan Heintz General Manager More 

Tyler, United States
1 review
5 of 5 stars Reviewed April 4, 2015

Spendy, but I had accumulated points to stay here for a little nothing. Enjoy the breakfast and coffee--get up early (7 am) to eat before the kids get there. Didn't understand why they didn't have the Longhorn Network. I was there for an event and wanted to enjoy watching some of it from the comfort of my room. You can't... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I was glad to see you enjoyed your stay and appreciate your kind recognition of Adrianna's efforts and customer service provided. I will certainly pass your comments along. We look forward to your return to the Hyatt house Austin in the future. Bryan Heintz General Manager More 

San Diego, California
Senior Contributor
24 reviews 24 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 29, 2015

We've had a lovely stay. The only constructive criticism that I'd provide is that the bathroom shower is a little funny - the shower curtain hangs outside the shower edge, so the water drips off and pools around the toilet on the bathroom floor. We had to use the luggage rack and rig it so that the shower curtain sloped... More 

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I was glad to see that you enjoyed your stay and appreciate the feedback regarding the shower curtains. The shower curtains are going to be replaced with glass shower sliding doors in the near future. I will most certainly pass along the positive comments to Angel. Thank you... More 

Spring, United States
1 review
5 of 5 stars Reviewed March 23, 2015

We really enjoy coming to this place a couple of times a year. Location is perfect; out of the city, lots of shopping & dining options nearby. If we go into the city, it's just a few minutes' drive. Service at hotel is exceptional. Very clean, recently remodeled. Very, very nice.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
bheintz, General Manager at HYATT house Austin / Arboretum, responded to this review

Thank you for taking time to review our hotel on Trip Advisor. I was glad to see that you enjoyed your stay and the service you received exceeded your expectations. As well I was glad to see that you enjoyed your newly renovated room. We look forward to your return to the Hyatt house Austin during your future trips to... More 

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