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Hilton Garden Inn Austin Downtown/Convention Center

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500 N Interstate 35, Austin, TX 78701
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Hilton Garden Inn Austin Downtown/Convention Center
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757 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fort Smith, Arkansas
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The room was clean but the bed was very uncomfortable. The person who appeared to be the manager was very unfriendly and certainly not a good host. The breakfast buffet was pricey and not included in the week long stay. The outside of the hotel, walking across the canal was dirty and homeless people were laying on the sidewalk and... More 

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1 review
1 of 5 stars Reviewed 4 days ago NEW

The comforter in my room was stained, it was loud and noisy all night long, there was trash in the hallway, and the elevator smelled like vomit. The last time I stayed about a year ago I didn't experience anything like this. Not sure what happened..

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San Antonio, United States
2 of 5 stars Reviewed 1 week ago NEW

Horrible experience. Hotel beds are uncomfortable, room doors dont close all the way, no restaurant or lounge that you would expect from this type of place (they used a ballroom); staff couldnt do anything to help me, will never stay here again.

Review collected in partnership with Hilton Garden Inn

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GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Jerry M, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to... More 

Washington, DC, United States
5 of 5 stars Reviewed 1 week ago NEW

I really enjoyed my stay here! Great staff and service! Other than a few internet connectivity problems, I enjoyed my time at the hotel! Close to the 6th street fun and great view of Austin downtown. The convention center is a 5 min walk away and you are right in the thick of all the Austin fun.

Review collected in partnership with Hilton Garden Inn

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GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Queenstar A, Thank you for taking a moment to share your experience. We sincerely appreciate your feedback here at The Hilton Garden Inn. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. More 

Phoenix, United States
1 review
5 of 5 stars Reviewed 1 week ago

I was late in registering for a conference and booked Austin Garden Inn through Hotels.com. Much nicer and more expensive room than what I would normally get for myself, but my employer paid for part of the room. Comfortable bed, huge double bathroom, livingroom area great for a family or to meet with clients. I barely heard other guests.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Kraig D, Thank you for taking a moment to share your experience. We sincerely appreciate your feedback here at The Hilton Garden Inn. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. More 

Baltimore, Maryland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent stay while in business in Austin, Texas. Location of hotel is near the entertainment district and convention center. Walking distance to the LBJ library, Texas history museum, Longhorn stadium, and downtown capital building. Staff was extremely helpful in all areas from check-in to check-out as well as obtaining fast car service to the airport.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Rob581, Thank you for taking a moment to share your experience. We sincerely appreciate your feedback here at The Hilton Garden Inn. I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels! More 

Temple, Texas
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Stayed here to be close to 6th street for Esther's Follies. The location is great. However the hotel is not what I expected. Seeing paint on walls, placed over tile pieces in the shower, an AC that can't keep up and rattled all night, followed by a stained blanket... of course we didn't realize this until after the show at... More 

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GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear tx512, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. More 

Tampa, Florida
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for a business trip. It is conveniently located close to the Convention Center and a block off of 6th street. The staff was always friendly and helpful. The public areas are well appointed. Bed was super comfortable. Some cons - while the rooms are well done in terms of decor, the hotel is older and smells of mildew.... More 

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GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Enaye E, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. More 

Aurora, Illinois
Level Contributor
106 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed here for a weekend in Austin. Good location but if you have a car to park it is all valet and it tends to get busy but the Valets move quickly. The staff was excellent and the rooms clean and well taken care of. Only knock is the bathrooms are small. It is a solid... More 

Was this review helpful? Yes
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Karkman, Thank you for taking a moment to share your experience. We sincerely appreciate your feedback here at The Hilton Garden Inn. I am happy to hear you found your stay to your satisfaction. We will take your comments under consideration as we continually work to improve our guest experience. We look forward to welcoming you back to our... More 

Dallas, Texas
Level Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel is well located within walking distance of tons of restaurants and 6th street (6th street is the live music entertainment area of downtown). Rooms are somewhat spacious and have been updated. a great thing to do is go up to the top floor which is all windows and enjoy a drink and look around. Food there is pretty goood... More 

Was this review helpful? Yes
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear GrapeHeart, Thank you for taking a moment to share your experience. We sincerely appreciate your feedback here at The Hilton Garden Inn. I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels! More 

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