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Hilton Garden Inn Austin Downtown/Convention Center

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500 N Interstate 35, Austin, TX 78701
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Hilton Garden Inn Austin Downtown/Convention Center
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724 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
22 reviews 22 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

The location is excellent, at least if you are at all interested in the amazing 6th street of Austin. Close to everything. The room and valet parking was also really great. I have nothing to complain about and I would definitely be back again if I'm ever in Austin.

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Orlando, Florida
Contributor
16 reviews 16 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

In Austin for a business trip and property was selected due to excellent proximity to the convention centre, literally a couple of blocks, and within a few blocks of all the downtown Austin restaurants and bars. This property certainly has location in its favor, and fantastically helpful staff, from the bell desk, valet, through to front desk and housekeeping. Huge... More 

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GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear MATT W, Thank you for taking a moment to share your experience. We sincerely appreciate your feedback here at The Hilton Garden Inn. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. More 

Prague, Czech Republic
Top Contributor
218 reviews 218 reviews
26 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Its a Hilton and in many aspects, the hotel is consistent with others that I have stayed in. You can expect the usual broad choice of breakfast, the wifi throughout and a decent well equipped room. I thought the staff here were particularly friendly and had a good sense of humour in the top floor bar. Clean, efficient and friendly... More 

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GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear RoamingRuss, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels! More 

Contributor
15 reviews 15 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Service there at the front desk was amazing, however the bar service was not all to happy when I asked for coffee, she was going to have to make a pot. Rooms were nice but carpets felt damp. Again the overall hotel was nice.

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GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Lori H, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve . We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes... More 

Belvidere, United States
1 review
4 of 5 stars Reviewed 1 week ago

The room had a musty smell, but given the humidity in Austin and the recent flooding I dealt with it. The 3 dresser drawers did not close and despite telling the staff it was not resolved. Walls seemed to be paper thin on the 17th floor, there was a party in the room next to me that I was not... More 

Review collected in partnership with Hilton Garden Inn

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GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Keith Allen T, Thank you for taking a moment to share your experience. We sincerely appreciate your feedback here at The Hilton Garden Inn. I am sorry you found your room unacceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day. Please accept my sincere apologies for falling short... More 

1 review
5 of 5 stars Reviewed 1 week ago

We attended a conference at the Austin CC in June and stayed at the HGI Downtown near the CC. The property was clean and well maintained. We are in the hotel business and value a helpful, attentive staff. The HGI Downtown CC staff was professional and responsive to all our questions and needs. They even helped find hair spray during... More 

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GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Michael S, Thank you for choosing to stay at our hotel. I am glad to hear that you enjoyed your stay and that Stevan Balnis was helpful! I will be sure to share your comments with him. Thank you again for your kind words and we really hope to see you the next time you are in the area! More 

1 review
5 of 5 stars Reviewed 1 week ago

Very close to 6th Street. Very nice , loved taking pictures outside by pool area. Everyone was so helpful and friendly. Room was very nice and clean. Love the view. Would most definitely be back to stay. Money well spent.

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GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear April B, Thank you for taking a moment to share your experience. We sincerely appreciate your feedback here at The Hilton Garden Inn. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. More 

Sydney, Australia
Contributor
15 reviews 15 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

This is an older hotel - and in need of a little of a spruce up, but the standout of the hotel is the service and the staffing. Stayed here for a conference at the Austin Convention centre, and arrived after a long trip from Sydney. The check in was superbly efficient - bags were out of the cab and... More 

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GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Craig D, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction! We sincerely appreciate your feedback here at The Hilton Garden Inn! Thank you again for your kind words and we really hope to see you the next time you are in... More 

Fort Wayne, Indiana
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

I consider myself "brand agnostic." By that, I mean I am not loyal to any one chain. But this hotel has changed my mind. I was recently in Austin, TX for a convention. From the moment I set foot in the hotel, the employees were phenomenal. And this attitude has to start from the top--in other words--management. Every single time... More 

Was this review helpful? Yes 1
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear 691Martha, Thank you for taking a moment to share your experience. We sincerely appreciate your glowing feedback here at The Hilton Garden Inn. I am very happy to hear you found your stay to your satisfaction as we here, at The Hilton Garden Inn Austin Downtown, strive to give exceptional service every day, for every guest! I am very... More 

Houston, Texas
Top Contributor
50 reviews 50 reviews
18 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a clean hotel. It was near where we wanted to be. This was our first trip to Austin. We came to listen to some music. The bed was very comfortable and the room was quiet. We paid for a package that included breakfast in the hotel's restaurant on the 18th floor. What a view. The food was great.... More 

Was this review helpful? Yes
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Christiejones, I am sorry you found our pool and WIFI unacceptable. Please accept my sincere apologies for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us in the future. You Can Count On Us. Guaranteed. More 

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