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All 183 Austin hotels

Hilton Garden Inn Austin Downtown/Convention Center

3.5 of 5 Hotel   |   500 N Interstate 35, Austin, TX 78701
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67%
Ranked #68 of 183 hotels in Austin
A recent review
4 of 5 stars reviewed 4 days ago
ColbertGD Colbert, WA
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544 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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English first
Dallas, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

the front desk personne were terrible, they were not friendly, not accommodating, reported problems and they really could care less, no follow up to ensure prblem was taken care of, beds were horrible...supposed to be some type of sleep number bed but there was no remote, some type of dial on side that did not work...left with my back hurting.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Sylvia Gant: Thank you for taking the time to share your experience about your recent stay at our hotel. As a Blue HHonors member, you are our most valued guest. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest... More

Colbert, WA
Top Contributor
58 reviews 58 reviews
20 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I spent four nights during the summer storms of July. Clean, nice facility; very friendly staff always looking to help its guests; very convenient to the Sixth Street action and most of the downtown restaurants. The Sixth Street area always has something going on, even in the morning. From my room window, I did get to watch an arrest of... More

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GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear ColbertGD, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. At your service, Blake Doran General Manager More

Murrieta
1 review
5 of 5 stars Reviewed 5 days ago NEW

I thoroughly enjoyed my stay and the restaurant and lounge on the 18th floor had a fantastic view of the city. i would stay there any time I am in Austin. Very central to downtown and the action of 6th street.

Review collected in partnership with Hilton Garden Inn

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GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear cfinnie, Thank you for choosing to stay at our hotel. I am glad to hear that you enjoyed your stay and that you had the opportunity to experience 18 Over Austin with a view! I will be sure to share your comments with our team. I hope you will return should your travels bring you back this way. Best... More

Kaiserslautern
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

So, I stayed here for 6 nights and I have to say that I really enjoyed my stay. The staff went out of their way to be very helpful. The property was always clean and the rooms were 'roomy'. Nice amenities like good soap and shampoo. Ironing board and iron. Keurig coffee maker. Free wired and wireless internet. The bar/restaurant... More

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Ozeroc, Thank you for choosing to stay at our hotel. I am glad to hear that you enjoyed your stay and that our team was helpful! I will be sure to share your comments with them. I hope you will return should your travels bring you back this way. Best Regards, Blake Doran General Manager More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

In the past decade, I have spent dozens of nights at the Hilton Garden Inn. About 2 1/2 years ago, my stay was so disappointing that I began staying elsewhere. Recently, I needed two rooms in Austin for three nights and the only hotel with the availability and price point for me was this one. I booked with low expectations.... More

Was this review helpful? Yes 1
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Kathy P! Thank you for taking a moment to share your experience. I am happy to hear you found your experience and stay to your liking. We look forward to welcoming you back to our property in the not too distant future. At your service, Blake Doran General Manager More

Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Parking is $30 per day and you basically have no other choice for overnight parking. The check in process was quick and the staff were friendly. Room was standard and clean. Icy cold air conditioning in July was wonderful! The hot tub was broken and there were no vending machines. I had to buy $6 bottles of water from the... More

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GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Brownbaile, Thank you for taking a moment to share your experience. I am happy to hear you found our staff and service to be excellent. In regards to the hot tub being broken, we do not have a hot tub. We have a pool only and I am sorry that we did not exceed your expectations with our pool.... More

Katy, Texas
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is standard, nothing special. It is very close to downtown and 5mins walk from 6th Street. Rooms are clean. Breakfast is extra $12.95 for buffet. Valet parking is offered at $30. We were able to leave our bags once we had checked out to do more exploring. Service was excellent. A great choice for exploring all that downtown... More

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GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Louthowell! I am happy to read the comments about your recent stay and glad that you found our location, amenities, and service of our hotel to your satisfaction. Hope to see you return soon....safe travels. At your service, Blake Doran General Manager More

St. Louis
Senior Contributor
21 reviews 21 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Right at the east end of 6th street, so this is a good option for access to the busiest bars. Also within walking distance to the quieter end of 6th, and the better downtown restaurants. Hotel was clean & relatively quiet. Service was good. Pricing was reasonable considering the location.

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GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear midwestishome, Thank you for taking a moment to share your experience. I am happy to hear you found our location and amenities to your liking. We look forward to welcoming you back to our property in the not too distant future. At your service, Blake Doran General Manager More

Houston, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Check-in was great! I was asked about my preference of noise level and sun rising in the morning. I really enjoyed the friendly staff and the water offered in the lobby. My ONLY complaint, the room was very very humid and muggy. It made the floor appear damp/sticky and I did not have a functioning microwave

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Jessica S, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. I will personally address the temperature control in the guest room you stayed in to ensure this is resolved. Hope to see you return soon…safe travels. Blake Doran General Manager More

Dallas, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

This hotel is overpriced, the food is bad and the rooms are old. The staff was good. The hotel is convenient but that is about it. This hotel needs a complete makeover and not consistent with other Hilton Garden Inns. I felt like I needed to show because the carpet was dirty.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Mark T, We are truly sorry that your experience was not to your satisfaction and that the condition of our hotel appeared to be dated. We do appreciate your wonderful comments about our excellent staff and we will continue to improve our products and services for you and all future guest to ensure your experience is outstanding! Have a... More

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Additional Information about Hilton Garden Inn Austin Downtown/Convention Center

Address: 500 N Interstate 35, Austin, TX 78701
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Garden Inn Austin Downtown/Convention Center 3.5*
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Also Known As:
Hilton Garden Inn Austin Downtown Hotel Austin
Austin Hilton Garden Inn
Hilton Austin

83 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#43 Romantic Hotel in Austin #45 Family Hotel in Austin #56 Business Hotel in Austin #68 Spa Hotel in Austin
Hotel Class
Official Description (provided by the hotel)
One of the best Austin hotels, offering first-class hospitality in the "Live Music Capitol of the World." We are steps from the business district, the legendary 6th Street and the Warehouse District. ... more   less 
Number of rooms
254

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