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All 184 Austin hotels

Hilton Garden Inn Austin Downtown/Convention Center

3.5 of 5 Hotel   |   500 N Interstate 35, Austin, TX 78701
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Ranked #71 of 184 Hotels in Austin
A recent review
3 of 5 stars reviewed yesterday
koreenk26 Milwaukee,WI
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577 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Milwaukee,WI
Contributor
16 reviews 16 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

Staff at the front desk was very friendly and accommodating. Really liked the fact that I had a microwave and refrigerator in my room. The room was ok. Internet was very slow. Couldn't stream any videos on my iPad and the Internet didn't work in the fitness room. The pool was very small. The fitness room had nice equipment, however... More

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GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear KoreenK26, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and wonderful comments about the service our staff provided to you and we are very sorry you were unhappy with our internet services and fitness center. At Hilton Garden Inn, we promise to do whatever it... More

Houston, Texas
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

When I pulled up in my truck i was quickly told that they cannot accommodate my vehicle due to it's size, which i understand. Valet pointed me to other lots to park with not much recommendation on where the best spot to try would be. He did provide a map of Austin which helped. I finally parked under I-35 and... More

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Jason M, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with valet services. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us... More

Houston, Texas
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I can't believe Hilton allows it's brand on this hotel. The entire hotel has an old smokey musk to it that you smell immediately after you walk through the hotel doors. It gets worse as you make your way to your room and it smells terrible in your room. The interior rooms are definitely worse than the exterior rooms. I... More

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GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear ATraveling Texan1, I am sorry you found the odor and carpet in your guest room unacceptable. Our team works very hard to keep every room in the best condition; we strive to exceed expectations every day. Please accept my sincere apologies for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to... More

Olathe, Kansas
Top Contributor
134 reviews 134 reviews
94 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I generally enjoyed this hotel. The location is quite good - on the eastern end of 6th street (well, actually between 5th and 6th) so it's quieter. My room overlooked I-35 but I didn't have any noise problems. Said room was of good size, with a nice couch, good TV with plenty of channel choices. The bed was not very... More

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GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Zacharius, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. In regards to the transportation service, the shuttle services are actually the same cost as a taxi to the airport and I am sorry this was not explained to you. Hope to... More

Eugene, United States
1 review
4 of 5 stars Reviewed 1 week ago

We had a delightful stay at the Hilton Garden Inn, the staff was very pleasant and helpful. The taxi stand was also very easy to work with and great at giving advice on where to go and good directions. The rooms were clean and made for a pleasant stay!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Stephanie C, Thank you for choosing to stay at our hotel. I am glad to hear that you enjoyed your stay and that our team was so helpful! I will be sure to share your comments with them. I hope you will return should your travels bring you back this way. At your service, Blake Doran General Manager More

St. Petersburg, United States
1 review
4 of 5 stars Reviewed 1 week ago

Hotel accommodations were clean and staff was extremely responsive and friendly. If you need internet I would recommend upgrading the service over the complimentary service. Not my favorite place to stay in Austin if you are walking around the city. It is a good convenient location to the convention center and 6th Street late nights.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Rachel, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. At your service, Blake Doran General Manager More

London, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I had the pleasure of staying in this hotel for a night while traveling through Texas. The room was clean and spacious with everything I needed to prepare for the festivities on 6th Street. The hotel had a prompt valet service which helped keep our busy schedule. The best part is you can walk to the hotel from 6th street... More

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GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Stiletto S, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. Best Regards, Blake Doran General Manager More

Co.Durham
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

We paid nearly £500 for two nights stay here, my husband wanted to leave after the first night. Rooms were dingy, stains on curtains, sticky carpets and tiny bathrooms. The beds were comfortable and I'm sure the staff do a great job considering it seems to cater for the 'hen/stag' crowd (the sign in the lobby about parties put us... More

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GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Valued Guest, Thank you for the feedback about your recent stay. We truly appreciate your wonderful comments about our excellent staff and great service provided to you and your family. We are very sorry your experience did not offer you the quality you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for... More

Copenhagen, Denmark
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I went to the Hilton Garden Inn for one night. And it turned out to be a great night. Im glad i didn't read the other reviews saying that the hotel is boring, bad location and even smelly. This would have made me choose another hotel, and that would have been such a shame. The people working here were helpful,... More

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Juliuseen, Thank you for choosing to stay at our hotel. I am glad to hear that you enjoyed your stay and that our team was so helpful! I will be sure to share your comments with them. I hope you will return should your travels bring you back this way. Best Regards, Blake Doran General Manager More

Copenhagen, Denmark
1 review
4 of 5 stars Reviewed 1 week ago

Staying at Hilton Garden Inn is the perfect way to spend a night. Everything from the location, the friendly people in the reception and the cold watermelon-water by the entrance, makes you feel like its the right place to be in Austin. Coffee and water was in our room when we arrived, ready to enjoy after a long drive. The... More

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Soren J, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. At your service, Blake Doran General Manager More

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Additional Information about Hilton Garden Inn Austin Downtown/Convention Center

Address: 500 N Interstate 35, Austin, TX 78701
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Garden Inn Austin Downtown/Convention Center 3.5*
Number of rooms: 254
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Also Known As:
Hilton Garden Inn Austin Downtown Hotel Austin
Austin Hilton Garden Inn
Hilton Austin

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