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All 184 Austin hotels

Hilton Garden Inn Austin Downtown/Convention Center

3.5 of 5 Hotel   |   500 N Interstate 35, Austin, TX 78701
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Ranked #71 of 184 Hotels in Austin
A recent review
3 of 5 stars reviewed yesterday
AshSinc Co.Durham
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570 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Co.Durham
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed yesterday NEW

We paid nearly £500 for two nights stay here, my husband wanted to leave after the first night. Rooms were dingy, stains on curtains, sticky carpets and tiny bathrooms. The beds were comfortable and I'm sure the staff do a great job considering it seems to cater for the 'hen/stag' crowd (the sign in the lobby about parties put us... More

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GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Valued Guest, Thank you for the feedback about your recent stay. We truly appreciate your wonderful comments about our excellent staff and great service provided to you and your family. We are very sorry your experience did not offer you the quality you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for... More

Copenhagen, Denmark
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

I went to the Hilton Garden Inn for one night. And it turned out to be a great night. Im glad i didn't read the other reviews saying that the hotel is boring, bad location and even smelly. This would have made me choose another hotel, and that would have been such a shame. The people working here were helpful,... More

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Juliuseen, Thank you for choosing to stay at our hotel. I am glad to hear that you enjoyed your stay and that our team was so helpful! I will be sure to share your comments with them. I hope you will return should your travels bring you back this way. Best Regards, Blake Doran General Manager More

Copenhagen, Denmark
1 review
4 of 5 stars Reviewed yesterday NEW

Staying at Hilton Garden Inn is the perfect way to spend a night. Everything from the location, the friendly people in the reception and the cold watermelon-water by the entrance, makes you feel like its the right place to be in Austin. Coffee and water was in our room when we arrived, ready to enjoy after a long drive. The... More

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GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Soren J, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. At your service, Blake Doran General Manager More

Glendale, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

This hotel was booked as a conference hotel for a business trip. I later learned that it is located in the area locals call "dirty 6th" in Austin. The matress in our room was soiled with a large stain and the sheets smelled. Upon arrival, we noticed that the bed sheets smelled funky and low and behold the mattress was... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Jean M, I am sorry you found your bedding and odor in your guest room unacceptable. Our team works very hard to keep every room exceptionally clean; we strive to exceed expectations every day. Please accept my sincere apologies for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure you... More

Rosario
Top Contributor
98 reviews 98 reviews
98 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Room has the usual Hilton Garden Inn size with comfortable beds and a nice tv. The location is quite good being close to all the little bars and restaurants. The fitness center and the pool (it's more like a tub) are really basic....so this could be improved. I don't think I would stay here again while in Austin.

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear capodicapi2, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with our pool size and fitness center amenities. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will... More

1 review
4 of 5 stars Reviewed 1 week ago

really great value for the location! just a few blocks to 6th street and all the action in Austin. Hotel staff was knowledgeable, friendly and very accommodating. The hotel lobby had ICE COLD, FRESH water with fruits in it for rehydration in that hot Austin heat, which was a nice surprise. Any issues we had were promptly resolved by the... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear 724meghaa, Thank you for choosing to stay at our hotel. I am glad to hear that you enjoyed your stay and that our hotel team was so helpful! I will be sure to share your comments with them. I hope you will return should your travels bring you back this way. At your service, Blake Doran General Manager More

Atlanta, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed here during Labor Day weekend. We arrived early (before check in time) and were immediately given a room. Every staff member we encountered during our stay was friendly, helpful and conversational. The location is great and within walking distance or a short cab ride to various eateries, bars, and other sights to see while in Austin. We truly... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Megan G, Thank you for choosing to stay at our hotel. I am glad to hear that you enjoyed your stay and that our hotel staff was so helpful! I will be sure to share your comments with them. I hope you will return should your travels bring you back this way. Best Regards, Blake Doran General Manager More

Olympia, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The Hilton Garden Inn in Austin, TX was just great. From the moment I arrived to when I left, the staff were great, the hotel was very clean, well appointed, and comfortable. This place is within walking distance from anything you want downtown, the convention center, bat bridge, and many restaurants. I'd stay here again for sure.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Travis H, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. Best Regards, Blake Doran General Manager More

Manteo, North Carolina
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here from NC for nearly a week while at business conference. Only TWO blocks away from convention center and ONE block from a very funny, and HIGHLY recommended (for adults) sketch comedy called ~ Esther's Follies. The ONLY gripe about this hotel was the MANDATORY $30 per day valet parking! Guess that's a common grip in Austin ...parking! Otherwise... More

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear R H, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. Best Regards, Blake Doran General Manager More

Austin, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

We stayed here for a conference. Our overall stay in the hotel was good. The customer service was great and staff was very friendly and helpful. I was not impressed with their "pantry" system. I didn't fully understand the concept of it and thought the prices were a little high. A small bag of doritos was $6. Especially when you... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Alene H, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with our corner pantry costs and not having complimentary shuttle services. The corner pantry is created for complete convenience for our guest so you do not have to... More

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Additional Information about Hilton Garden Inn Austin Downtown/Convention Center

Address: 500 N Interstate 35, Austin, TX 78701
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Garden Inn Austin Downtown/Convention Center 3.5*
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Also Known As:
Hilton Garden Inn Austin Downtown Hotel Austin
Austin Hilton Garden Inn
Hilton Austin

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