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All 183 Austin hotels

Hilton Garden Inn Austin Downtown/Convention Center

3.5 of 5 Hotel   |   500 N Interstate 35, Austin, TX 78701
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67%
Ranked #67 of 183 hotels in Austin
A recent review
5 of 5 stars reviewed 2 days ago
Malcolm M Austin, United States
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545 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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English first
Austin, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Great hotel in a good location for conference center. Near to 6th Street, but not too near for the noise to be sleep-disturbing. Very nice rooms and a great breakfast with a view of the city. Staff were all pleasant and room was very clean.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Malcolm M, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. At your service, Blake Doran General Manager More

Morristown, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

Nice hotel and location. A majority of the hotel staff is friendly however the breakfast employees weren't so friendly on a few of the mornings we were there. Nice rooms. Fitness center needs better ventilation but is nice as well.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Joseph G, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to... More

Providence, Rhode Island
Contributor
20 reviews 20 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

After a horrible trip into Austin, I arrived late in the evening at the hotel expecting to check in quickly and flop into bed. Instead, I found my room had been given away and I had no place to stay. I was told (rather rudely), "I don't know what to tell you." After an unpleasant exchange with the night audit... More

Was this review helpful? Yes 1
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear RIFOSTER, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were relocated due to unexpected stay overs that occurred the day of your arrival. We value your loyalty to our brand and truly appreciate your elite status with Hilton and... More

Dallas, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

the front desk personne were terrible, they were not friendly, not accommodating, reported problems and they really could care less, no follow up to ensure prblem was taken care of, beds were horrible...supposed to be some type of sleep number bed but there was no remote, some type of dial on side that did not work...left with my back hurting.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Sylvia Gant: Thank you for taking the time to share your experience about your recent stay at our hotel. As a Blue HHonors member, you are our most valued guest. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest... More

Colbert, WA
Top Contributor
58 reviews 58 reviews
20 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

I spent four nights during the summer storms of July. Clean, nice facility; very friendly staff always looking to help its guests; very convenient to the Sixth Street action and most of the downtown restaurants. The Sixth Street area always has something going on, even in the morning. From my room window, I did get to watch an arrest of... More

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear ColbertGD, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. At your service, Blake Doran General Manager More

Murrieta
1 review
5 of 5 stars Reviewed 1 week ago

I thoroughly enjoyed my stay and the restaurant and lounge on the 18th floor had a fantastic view of the city. i would stay there any time I am in Austin. Very central to downtown and the action of 6th street.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear cfinnie, Thank you for choosing to stay at our hotel. I am glad to hear that you enjoyed your stay and that you had the opportunity to experience 18 Over Austin with a view! I will be sure to share your comments with our team. I hope you will return should your travels bring you back this way. Best... More

Kaiserslautern
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

So, I stayed here for 6 nights and I have to say that I really enjoyed my stay. The staff went out of their way to be very helpful. The property was always clean and the rooms were 'roomy'. Nice amenities like good soap and shampoo. Ironing board and iron. Keurig coffee maker. Free wired and wireless internet. The bar/restaurant... More

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Ozeroc, Thank you for choosing to stay at our hotel. I am glad to hear that you enjoyed your stay and that our team was helpful! I will be sure to share your comments with them. I hope you will return should your travels bring you back this way. Best Regards, Blake Doran General Manager More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

In the past decade, I have spent dozens of nights at the Hilton Garden Inn. About 2 1/2 years ago, my stay was so disappointing that I began staying elsewhere. Recently, I needed two rooms in Austin for three nights and the only hotel with the availability and price point for me was this one. I booked with low expectations.... More

Was this review helpful? Yes 1
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Kathy P! Thank you for taking a moment to share your experience. I am happy to hear you found your experience and stay to your liking. We look forward to welcoming you back to our property in the not too distant future. At your service, Blake Doran General Manager More

Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Parking is $30 per day and you basically have no other choice for overnight parking. The check in process was quick and the staff were friendly. Room was standard and clean. Icy cold air conditioning in July was wonderful! The hot tub was broken and there were no vending machines. I had to buy $6 bottles of water from the... More

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Brownbaile, Thank you for taking a moment to share your experience. I am happy to hear you found our staff and service to be excellent. In regards to the hot tub being broken, we do not have a hot tub. We have a pool only and I am sorry that we did not exceed your expectations with our pool.... More

Katy, Texas
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is standard, nothing special. It is very close to downtown and 5mins walk from 6th Street. Rooms are clean. Breakfast is extra $12.95 for buffet. Valet parking is offered at $30. We were able to leave our bags once we had checked out to do more exploring. Service was excellent. A great choice for exploring all that downtown... More

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Louthowell! I am happy to read the comments about your recent stay and glad that you found our location, amenities, and service of our hotel to your satisfaction. Hope to see you return soon....safe travels. At your service, Blake Doran General Manager More

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Additional Information about Hilton Garden Inn Austin Downtown/Convention Center

Address: 500 N Interstate 35, Austin, TX 78701
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Garden Inn Austin Downtown/Convention Center 3.5*
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Also Known As:
Hilton Garden Inn Austin Downtown Hotel Austin
Austin Hilton Garden Inn
Hilton Austin

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#43 Romantic Hotel in Austin #45 Family Hotel in Austin #60 Business Hotel in Austin
Hotel Class
Official Description (provided by the hotel)
One of the best Austin hotels, offering first-class hospitality in the "Live Music Capitol of the World." We are steps from the business district, the legendary 6th Street and the Warehouse District. ... more   less 
Number of rooms
254

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