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Hilton Garden Inn Austin Downtown/Convention Center

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500 N Interstate 35, Austin, TX 78701
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Hilton Garden Inn Austin Downtown/Convention Center
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Hilton Garden Inn Austin Downtown/Convention Center
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693 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Pittsburgh, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

The hotel is in a bad location - it's directly adjacent to the I-35, and is in a slightly seedy part of town. Unlike other hotels that are a bit off the beaten path, it did not include a complimentary breakfast. Despite the location and lack of breakfast, the price was about the same as nicer hotels closer to the... More 

Review collected in partnership with Hilton Garden Inn

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San Antonio, Texas
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

I have stayed at this particular hotel twice for work and each time I was reminded of why I am a loyal Hilton member and why this hotel sets the standard when it comes to hospitality and accommodating a guest's needs. I contacted this hotel last minute due to a meeting and spoke with Bryant Johnson, the night manager on... More 

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Brookshire W, Thank you for choosing to stay at our hotel. I am glad to hear that you enjoyed your stay and that Bryant was helpful! I will be sure to share your comments with them. I hope you will return should your travels bring you back this way. At your service, Blake Doran General Manager More 

Sugar Land, Texas
Top Contributor
61 reviews 61 reviews
12 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Last Sunday I was on the internet and found out the "Eagles" were playing in concert at the Frank Erwin Center, located in Austin, TX. Before booking the tickets I went to HHiltons website to see if the Hilton had availability. They had no rooms (I wanted to use my points) but the website offered the "Hilton Garden Inn" which... More 

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GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear asianink, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay and our front office manager will train our new hire on the local... More 

2 reviews
4 of 5 stars Reviewed 4 days ago NEW

This was a very convenient hotel for a conference at the Convention Center. Complimentary water at the entry and in the rooms were nice when adjusting to the hot weather. The in-room fridge and microwave also were great ways to have breakfast in the room. The Keurig coffeemaker was a nice addition as well. As always, the Andes mints at... More 

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GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Ska1937, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. Best Regards, Blake Doran General Manager More 

2 reviews
4 of 5 stars Reviewed 5 days ago NEW

I was pleasantly surprised with this hotel. Our room had a great view of the city (10th floor) and was very spacious with 2 queen beds (there was 4 of us). We had a microwave, fridge and Keurig coffee maker. The beds were very comfortable. There is complementary coffee in the lobby in the morning and spa water all day.... More 

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GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Rita, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. Very Respectively, Blake Doran General Manager More 

Campbell, California
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel is a great base for exploring downtown Austin. It is on 5th St, so if you exit the back side (west) of the hotel, you are basically at Sabine and 6th street. All the bars and funky establishments start one block further west at Red River and extend to Brazos (about a 4 block stretch). You are also... More 

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GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Valued Guest, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. Best Regards, Blake Doran General Manager More 

illinois, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

I picked this hotel due to location. I was very pleased with all aspects, friendliness,cleanliness,food and pool.The staff couldn't have been more pleasant and accommodating. I would definitely recommend The Hilton Garden Inn.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Suzzanne B, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. At your service, Blake Doran General Manager More 

Dallas, Texas
Top Contributor
67 reviews 67 reviews
39 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 1 week ago

Hilton Garden downtown Austin is a great place to stay if you want to be within walking distance of all the downtown restaurants and live music venues, we walked to some amazing places with amazing food. The hotel has a rooftop restaurant on the 18th floor, we didn't eat there but I heard that the food and the view are... More 

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear JaKles, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. At your service, Blake Doran General Manager More 

Wodstsock, United States
1 review
5 of 5 stars Reviewed 1 week ago

After long weather affected and diverted flight, I landed into a cool room with an extremely comfortable bed. And though due to classes I did not get to partake of all the the city of Austin has to offer, I did have dinner one night in the restaurant on the top floor and was treated to the best view of... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Amy Z, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. At your service, Blake Doran General Manager More 

Houston, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

First of all, careful with your reservation as this is not he same hotel as the Hilton (5 star hotel) 2 blocks away. With that said, this is a very nice 3 USA Star hotel. The rooms are clean, staff is friendly, and food (included breakfast) is better than a continental breakfast. My room was ver spacious with a window... More 

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear MrGlobeTrotter1965, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction and I apologize that the valet option does not work well with you. We look forward to welcoming you back to our property in the not too distant future. At your service, Blake Doran General Manager More 

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