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All 189 Austin hotels

Hilton Garden Inn Austin Downtown/Convention Center

3.5 of 5 Hotel   |   500 N Interstate 35, Austin, TX 78701
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Ranked #76 of 189 Hotels in Austin
A recent review
4 of 5 stars reviewed 2 days ago
wrinkldogs Fort Worth, Texas
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639 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Canyon, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed yesterday NEW

We had several employees going to a conference and booked the rooms September 2, 2014; two days before the first arrival, the hotel cancels all six of our rooms. They had overbooked and selected us by alphabetical order. They should have looked at booking dates. They rebooked us with another hotel far away from the conference we were attending. Granted... More 

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Fort Worth, Texas
Top Contributor
83 reviews 83 reviews
32 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed for one night while attending a meeting. The room was very comfortable, clean and well equipped. Lots of electrical outlets. Very comfortable bed. Keurig coffee maker with tea as well. Within walking distance of downtown and capital. The hotel is situated on a small stream with a patio overlooking the stream. Nice workout facility. Small outdoor pool, it was... More 

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GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear wrinkldogs, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. At your service, Blake Doran General Manager More 

Little Rock, Arkansas
Contributor
15 reviews 15 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This hotel is in the middle of downtown. To start, the entire staff was extremely cordial and helpful. The hotel is nice. My room was clean. The water smelled really bad. The room was very dark. I would probably stay here again, but will bring my own bottled water. They provided 2 bottles of water. However, the water in the... More 

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GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear SandyB55, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We sincerely apologize for the odor of the water and have resolved this issue. In regards to the wifi, complimentary access is 24 hours a day with utilizing your last name and room number at our... More 

New York, New York
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Just stayed for two nights and would definitely recommend to anyone looking to be close to the bars and restaurants on 6th Street. We arrived at the hotel pretty late from a flight and they were quick to check us in and also helped us find a spot to grab a late night drink at. Hotel itself was pretty, very... More 

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GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Alison8583, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. Best Regards, Blake Doran General Manager More 

New York
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Late Twenties Reviewer: Stayed one night. We arrived early AM so our room was not ready, although they held our luggage while we walked around Austin until our room was ready. It's within walking distance of nearly everything. The room had a nice view of the Capitol Building. Very clean, very nice, very comfortable. Will definitely stay here again upon... More 

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GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Daniel D, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. Best Regards, Blake Doran General Manager More 

Houston, Tx
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is very nice - clean, comfortable, and a truly friendly staff. It is in a great location - near the fun and bars of 6th street and close to the convention center. It is only a short walk to a lot of great food and even an Alamo Drafthouse location. We didnt have any issues or complaints, just... More 

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Travelintexas79, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. Best Regards, Blake Doran General Manager More 

New Jersey
Contributor
15 reviews 15 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I went here for a business trip. The hotel nice. The front desk was helpful. They do charge a good amount to park there. I think all hotels downtown do. I normally stay at the Hilton downtown (about 3 blocks away). It was booked so I went with this one. I had a breakfast package that came with a free... More 

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GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Daron B, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. Best Regards, Blake Doran General Manager More 

Houston, TX
Senior Contributor
33 reviews 33 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for one night since my son is in the hospital nearby. My first impression was a nice lobby, friendly staff, and great room! Stopped by the bar for a glass of wine after all day in the hospital, and was attended to by a very nice young bartender. Ordered a room service hamburger. Delicious, and not too... More 

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear LBlowers48, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. At your service, Blake Doran General Manager More 

Arlington, Texas
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was just another weekend getaway for me. Check Inn a Friday afternoon, (12/26/14) I was a little confused at check inn, because I was suppose to be reeving hotel discounts and that was not applied when checking inn. Plus they added a refundable damage deposit. They Got it all cleared out and got my room. It was a a... More 

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Davegadame, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction and apologize for the confusion on the billing aspect of your stay. We look forward to welcoming you back to our property in the not too distant future. At your service, Blake Doran General Manager More 

Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

We will not stay here again it is over priced and they have ants in the sink. I also brought several issues to the MOD and was told I will call you back never happened. We had ants in the sink! They forgot a bath mat and last but not least the pillows are not firm at all. We asked... More 

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear JC77098, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure... More 

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Additional Information about Hilton Garden Inn Austin Downtown/Convention Center

Address: 500 N Interstate 35, Austin, TX 78701
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Garden Inn Austin Downtown/Convention Center 3.5*
Number of rooms: 254
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Also Known As:
Hilton Garden Inn Austin Downtown Hotel Austin
Austin Hilton Garden Inn
Hilton Austin
Hotel Style:
#46 Romantic Hotel in Austin
#67 Business Hotel in Austin

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