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Hilton Garden Inn Austin Downtown/Convention Center

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500 N Interstate 35, Austin, TX 78701
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Hilton Garden Inn Austin Downtown/Convention Center
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Hilton Garden Inn Austin Downtown/Convention Center
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667 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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5 reviews 5 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was a perfect location for me to get to all my meetings at the convention center as well as be in walking distance from 6th street and all the good times. Very clean and quiet rooms with WiFi and I especially enjoyed the view from the 18th floor of the entire downtown Austin while enjoying a free breakfast. This... More 

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GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear fullMontyKing, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. At your service, Blake Doran General Manager More 

Orange Co California
Contributor
17 reviews 17 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Typical Hilton Garden Inn. Nice rooms, free internet, free breakfast at top floor restaurant with big city view. Valet parking only which was expensive. Downtown is a little seedy and rundown but we walked to decent local Tex Mex (Palones is good), shopping in downtown district, State Capitol, UT campus, and LBJ library. It is a lot of walking but... More 

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Valued Guest, We appreciate the opportunity to host your stay! Thanks again for your kind words and we really hope to see you the next time you are in the area. At your service, Blake Doran General Manager More 

Spring, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

The hotel was nice and had everything I needed. I would definitely stay there again if needed. Jacob a the front desk was wonderful and extremely helpful. The breakfast was a nice selection as well. The fitness area had enough for me to be satified also.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Alexis H, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. Best Regards, Blake Doran General Manager More 

Chicago, Illinois
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

The location is the best part of this hotel. Close to convention center, close to 6th st. The rest of it is average. It is right on the highway, so there is some noise. Parking is 30-40 per day, so beware. No other options. Restaurant and bar were really empty, despite the hotel being packed for SXSW.

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GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear oreomau27, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with the cost of valet in Austin Downtown and our restaurant being empty during SXSW. We will take your comments under consideration as we continually work to improve our... More 

New York City, United States
1 review
1 of 5 stars Reviewed 1 week ago

This hotel charged a premium to stay at during SXSW Edu. It was in poor shape. From the elevator to the signs in the hallways, things were falling a part. The A/C in the room was incredibly noisy, and the poor facilities that were sold as the fitness center served as an insult. I was shocked this hotel was in... More 

Review collected in partnership with Hilton Garden Inn

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GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Dc V, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. We have a scheduled property renovation at the end of this year... More 

Austin, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Quality as to be expected from a Hilton. If you want a quiet hotel look for another one as the live music from town or the high way are always audible. My room at the top floor also suffered from elevator noise

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Karel V, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were impacted by the noise from the music scene in Austin. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope... More 

San Francisco, California
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great location near the 6th Street Music Scene (less than 5 minute walk) and the Warehouse district (10 minute walk). Just around the corner from the Visitors Bureau. Very short taxi ride from the airport - even when there was traffic. The hotel is a bit dated and the rooms could use some freshening up and new paint. The breakfast... More 

Was this review helpful? Yes 1
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear KylerCA, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. Best Regards, Blake Doran General Manager More 

Fort Worth, Texas
Top Contributor
217 reviews 217 reviews
19 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spent one night here during midweek. Room was clean, staff was friendly. For parking we wound up using the garage a block or two west down 5th, which was easy enough access since we were walking the whole time anyhow. We would definitely stay here again when in the area.

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear theTangofox, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. At your service, Blake Doran General Manager More 

Beaumont, Texas
Contributor
11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is located in the right place if your visiting Austin's Famous 6th Street. It's just a short work away. The staff was friendly but not outgoing. The only complaint I have was with the Valet Service. You must use the Valet which cost $30.00 a day. My husband I were in Austin on business. We arrived back at... More 

Was this review helpful? Yes 1
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Lauraleem, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. I have personally addressed the time management of retrieving your vehiccle with our valet team to ensure this process improves immediately. We look forward to welcoming you back to our property in the not too distant... More 

Plainview, New York
Top Contributor
304 reviews 304 reviews
27 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Not too far from the airport ($23 taxi ride), very clean rooms and good conference center. Free WiFi, but not easily accessed from the conference rooms. The check-in was not complicated, but the staff person was not very well informed. The room amenities were fine. I enjoyed the central location of the hotel. The neighbors were wuite noisy and easily... More 

Was this review helpful? Yes 1
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Dogeyedoctor, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. Best Regards, Blake Doran General Manager More 

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