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All 184 Austin hotels

Hilton Garden Inn Austin Downtown/Convention Center

3.5 of 5 Hotel   |   500 N Interstate 35, Austin, TX 78701
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Ranked #69 of 184 hotels in Austin
A recent review
3 of 5 stars reviewed 4 days ago
Alene H Austin, United States
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561 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
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English first
Austin, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

We stayed here for a conference. Our overall stay in the hotel was good. The customer service was great and staff was very friendly and helpful. I was not impressed with their "pantry" system. I didn't fully understand the concept of it and thought the prices were a little high. A small bag of doritos was $6. Especially when you... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Alene H, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with our corner pantry costs and not having complimentary shuttle services. The corner pantry is created for complete convenience for our guest so you do not have to... More

dallas, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

The best value was the single bed with free breakfast coupon and free valet, which is the only parking option at this location. Everything was perfect; from the lobby and customer service to the top floor restaurant and views. Even the fitness center was great, with its view of a little waterway outside. Plus, it's along I-35 and reasonably close... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Jaime Z, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. At your service, Blake Doran General Manager More

Vernon, Texas
Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel was very convenient to 6th Street. Very busy hotel. Make sure you call early enough for a bellman if you are in need of one. Valet parking was reasonable. If you want room service, make sure that you order before 10pm.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear merewright, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback which helps us to continue to improve our guest experiences. Our operating hours for dinner and room service are from 5PM-10PM 7 days a week and breakfast hours are from 630AM-10AM Monday through Friday and from... More

Reading, United Kingdom
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for two days on business. Exactly what you expect from a Hilton - friendly efficient staff, quick check-in, large room, very clean and comfortable. Good wifi and breakfast was varied and good quality. 24 hour pantry had good range of food and drinks and essentials I did go for one beer in the top floor bar which was... More

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Dave M, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and I am glad to hear that you enjoyed your stay and that our team was friendly and efficient! I will be sure to share your comments with them. At Hilton Garden Inn, we promise... More

Galveston, Texas, United States
1 review
5 of 5 stars Reviewed 1 week ago

It was my first time in Austin and this Hilton made my experience in the city wonderful! We checked in 08/16/14 around 2-4pm and the girl working in valet was helpful. Terence John the front desk helped us. He has this attitude that everyone will love! Every time we needed help like choosing the best place to eat around the... More

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GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Paula Marie M, Thank you for choosing to stay at our hotel. I am glad to hear that you enjoyed your stay and that valet, Terence, and Housekeeping were so helpful! I will be sure to share your comments with them. I hope you will return should your travels bring you back this way. Best Regards, Blake Doran General... More

Tyler, Texas
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Check in was difficult. The young man at the desk had a heavy accent and was difficult to understand and was obviously irritated when I asked him to repeat something he had said. I am a Hilton Honors member and my profile clearly states that I am a light sleeper and that I need to be placed as far away... More

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GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Travelcritic78, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure... More

San Antonio, Texas
Senior Contributor
47 reviews 47 reviews
32 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This place is an acceptable option if you need to stay downtown and none of the nearby, more highly-rated hotels are available. I have stayed here several times because its location (on the far eastern edge of the 6th Street entertainment district) makes it a walkable option to most of the convention venues and popular downtown spots. But the relatively... More

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GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Highway_Marker, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us... More

Birmingham
Top Contributor
52 reviews 52 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for a meeting. It is located within walking distance of good restaurants and 6th street. The hotel appears to need some updating but is very clean. My room was an interior room above the atrium which was fine with me so I do not know if there is street noise. However the room was very dark even with... More

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Birmingham Mom, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. Best Regards, Blake Doran General Manager More

corpus christi, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Great over all. I loved the fast service, clean room and overall friendly environment. I did think that only allowing vallet parking was inconvenient since I had no choice but to pay for it. Other than that it was great.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Sara A, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. At your service, Blake Doran General Manager More

2 reviews
5 of 5 stars Reviewed 3 weeks ago

We spent the weekend there, and had a great visit. I was worried that being so close to Sixth Street, it would be loud and hard to sleep. But the hotel was perfect - nicely decorated, and the rooms were quiet. We were able to walk everywhere we went and never had to leave the parking garage. The staff was... More

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Kymberly K, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. At your service, Blake Doran General Manager More

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Additional Information about Hilton Garden Inn Austin Downtown/Convention Center

Address: 500 N Interstate 35, Austin, TX 78701
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Garden Inn Austin Downtown/Convention Center 3.5*
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Also Known As:
Hilton Garden Inn Austin Downtown Hotel Austin
Austin Hilton Garden Inn
Hilton Austin

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#51 Family Hotel in Austin #59 Business Hotel in Austin
Hotel Class
Official Description (provided by the hotel)
One of the best Austin hotels, offering first-class hospitality in the "Live Music Capitol of the World." We are steps from the business district, the legendary 6th Street and the Warehouse District. ... more   less 
Number of rooms
254

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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