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Hilton Garden Inn Austin Downtown/Convention Center

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500 N Interstate 35, Austin, TX 78701
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Hilton Garden Inn Austin Downtown/Convention Center
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Hilton Garden Inn Austin Downtown/Convention Center
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678 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

This hotel demonstrates the perils of serial rebranding. It has been a Sheraton, a Crowne Plaza and likely several others. It looks like no other Hilton Garden. The entrance is singularly unattractive being obscured by a multi-level parking structure. Oh and the parking is valet only at 30 bucks. Attendants expect a tip with each retrieval. (so carry singles or... More 

Was this review helpful? Yes 1
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Valued Guest, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to... More 

Plano, Texas
Top Contributor
55 reviews 55 reviews
28 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Traveling on business in Austin can be a challenge. You have to juggle location and cost. This hotel offers a nice balance of both. The location, just off 5th, is really great. All the 6th Street attractions are easily walkable. Staff was very nice and the food (room service and breakfast buffet) was really pretty good. Internet is complimentary and... More 

Was this review helpful? Yes 1
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Valued Guest, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. At your service, Blake Doran General Manager More 

Longview, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

We will most certainly come back to this hotel! The staff, all the way from valet parking to check in and room service, was the best! I especially liked the security of having to have a room key for the elevator when going to our room.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Valued Guest, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. Best Regards, Blake Doran General Manager More 

Longview, Texas
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

My husband and I were recently in Austin for a meeting. We had reservations at the Hilton Garden Inn Downtown/Convention center and our stay could not have been any better! The service was excellent and everyone went over and beyond what was expected. Jacob and Arvin were especially helpful in providing us with our accommodations. I know we told you... More 

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Valued Guest, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. At your service, Blake Doran General Manager More 

Frisco, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

Decent hotel, just be aware that it's valet parking ONLY. Staff was professional and rooms were clean. Also be aware that there's no SAFE in the room. That's a problem if you don't want to carry your valuables with you or leave at the front desk safe.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Valued Guest, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. At your service, Blake Doran General Manager More 

Centreville, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

The hotel was excellent, great location, superior staff, and the small detail like how to get to the hotel via the bus from the airport for a $2.00 fare made this an excellent trip. I recommend this location highly!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Valued Guest, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. Best Regards, Blake Doran General Manager More 

Gillette, Wyoming
Senior Contributor
22 reviews 22 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for a guys' vacation in Austin. We always heard about how great 6th St is and this hotel sat right on top of it. The price was steep but we couldn't ask for a better location. The hotel was walking distance from lots of great restaurants, bars and the University of Texas. The front desk treated us very... More 

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Anthony R, We appreciate the opportunity to host your group for the weekend! Thanks again for your kind words and we really hope to see you the next time you are in the area. Best Regards, Blake Doran General Manager More 

Toronto On Canada
Top Contributor
141 reviews 141 reviews
41 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I picked this hotel based on price and location. Most hotels in Austin were over $250 a night. The lobby is lovely, check-in was perfect, Jen was so efficient. The valet guys were great also. We enjoyed our room. The room was nice, a good size. We had room service our first night and it was excellent. The girl that... More 

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear geektvir, Thank you for choosing to stay at our hotel. I am glad to hear that you enjoyed your stay and that Jen, Valet and our staff were so helpful! I will be sure to share your comments with them. I hope you will return should your travels bring you back this way. Best Regards, Blake Doran General Manager More 

Ranson, West Virginia
Senior Contributor
45 reviews 45 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed while attending a conference at the Austin Convention Center. Hotel is older and rooms could use a bit of a makeover, but still very nice and the staff are as friendly and helpful as they come.

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Mrd71, Thank you for choosing to stay at our hotel. I am glad to hear that you enjoyed your stay and that our team was so helpful! I will be sure to share your comments with them. I hope you will return should your travels bring you back this way. Best Regards, Blake Doran General Manager More 

Mcallen, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Location! Location! Location! Right on the infamous 6th street. friendly staff, great fitness center, and the complimentary internet was great. It was very quite and the view from the lounge was spectacular.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Gabriel H, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. At your service, Blake Doran General Manager More 

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