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All 185 Austin hotels

Hilton Garden Inn Austin Downtown/Convention Center

3.5 of 5 Hotel   |   500 N Interstate 35, Austin, TX 78701
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Ranked #76 of 185 Hotels in Austin
A recent review
4 of 5 stars reviewed 3 days ago
Tim H Springtown, United States
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592 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Springtown, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

Bathrooms are very small. And if you would like a drink at the end of the day to undwind, then you better call to make sure the lounge is serving hotel guest. Rooms were very clean and bedding and pillows were great.

Review collected in partnership with Hilton Garden Inn

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GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Tim, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. I will address the closure of our 18th floor for private events and ensure we have a bar/lounge set up in our lobby in the future so all guest can enjoy a beverage to wind down.... More

Forest Lake, MN
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This HGI may be a little older when it comes to decor (except the lobby), but we all age. The front desk staff was efficient and pleasant, the valets were prompt and friendly, our room was clean and comfortable, but most of all, this hotel was easy to find and extremely convenient for exploring the beautiful city of Austin. We... More

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GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear GrizzlyFL, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. Best Regards, Blake Doran General Manager More

austin, United States
1 review
3 of 5 stars Reviewed 1 week ago NEW

A/C doesn't cool the rooms. Bed too firm and the firm dial on mattress doesn't make a change. The hotel appears to be old and it isn't as nice as most Hilton Garden Inns that we have visited. requests were made and not accommodated.

Review collected in partnership with Hilton Garden Inn

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GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Vanessa, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure... More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed 1 week ago

The hotel is located essentially on 6th street, so you can walk to just about any bar or restaurant you would be interested in going to within 5-10 minutes. The room was also nice for a Hilton Garden Inn. The restaurant / bar is located on the top floor and offers a great view of Austin. The bar was very... More

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GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Frank S, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. Best Regards, Blake Doran General Manager More

Killeen, Texas
Top Contributor
92 reviews 92 reviews
36 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 1 week ago

In the morning before my shower I noticed a bug on the floor and smashed it. It looked like a termite or waterbug. There was an outlet that didn't work and my wife said the one in the bathroom pulled out on her. I took the bug to the manager and gave it to him and notified about the outlet.... More

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GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Valued Guest, I am sorry you found your guest bathroom unacceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day. Please accept my sincere apologies for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope... More

austin, United States
1 review
2 of 5 stars Reviewed 1 week ago

The Hotel is great, but the room I had, facing 6th street and the High-way, made it an extremely noisy stay - the 7 nights I was there. Tried out the pool/fountain, small and cold Breakfast - average what you could expect Price $167, ok for the location which is dead center on 6th street. You can walk to any... More

Review collected in partnership with Hilton Garden Inn

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GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Phillip L F, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry that we did not exceed your expectations. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with... More

Contributor
14 reviews 14 reviews
6 hotel reviews
3 of 5 stars Reviewed 1 week ago

Stayed here for business. Other than the odor that is always in the lobby (mixture of foot odor and body odor) there was nothing poor about my stay. Room was as expected in a Garden Inn. Pool looks much nicer in the pictures than in real life. Staff was friendly. It can be a bothersome walk to the convention center... More

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GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Travis T, Thank you for the feedback about your recent stay. We are very sorry your experience did not exceed your expectations you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are... More

Houston, Texas, United States
Contributor
12 reviews 12 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Came here for ACL so obviously all of the hotels fill up way in advance and the rates are accordingly inflated. So, we initially picked this place over the Hyatt because it was like $20 cheaper a night (adds up over 4 nights) and we thought it would be more family friendly. Well, we sorely regretted our decision. It felt... More

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GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear pickytexan, I am sorry you found your guest room and our pool unacceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day. Please accept my sincere apologies for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied.... More

Washington, D.C.
Top Contributor
63 reviews 63 reviews
25 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is right next to the convention center and 6th street with a lot of shopping and bars. It is also not too far from the capital area and UT Austin. You can also walk to Lady Bird Lake/park and the Congress Avenue bat bridge. Tons of restaurants within walking distance like Moonshine which is very good. They have... More

Was this review helpful? Yes 1
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Aquaphine, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. At your service, Blake Doran General Manager More

San Antonio, Texas
Contributor
15 reviews 15 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was lucky to get a hotel during the week of the ACL festival and at a great price; I used an online service. This was my first time staying at the Hilton Garden Inn located in downtown Austin. I have to say, I was very pleased with my stay. The staff did everything to accommodate me. I arrived a... More

Was this review helpful? Yes
GeneralManagerDallas, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear TexasSAgirl2013, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. Best Regards, Blake Doran General Manager More

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Additional Information about Hilton Garden Inn Austin Downtown/Convention Center

Address: 500 N Interstate 35, Austin, TX 78701
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Garden Inn Austin Downtown/Convention Center 3.5*
Number of rooms: 254
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Also Known As:
Hilton Garden Inn Austin Downtown Hotel Austin
Austin Hilton Garden Inn
Hilton Austin

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