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Courtyard Austin - University Area

3.0 of 5 5660 North IH-35, Austin, TX 78751
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Courtyard Austin - University Area
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Courtyard Austin - University Area
Courtyard Austin - University Area
Courtyard Austin - University Area
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213 reviews from our community

Traveler rating
    61
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    51
    35
    17
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40
28
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87
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Courtyard Austin - University Area
See the most recent reviews
Charlotte, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed November 11, 2014

My stay at the Courtyard by Marriot- Austin University was horrible!!!!! Let me first state that I understand this location was under renovations so I took that into consideration. Upon arrival to our room I noticed was appeared to be dirt in the bathtub. I thought the tub just had not been cleaned so I ran the bath water and... More 

Was this review helpful? Yes
Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear Ird0925, First I would like to thank you for staying with us. We have taken your feedback and covered it with the entire team. The renovation we are undergoing is going to address a majority of the concerns you had regarding the bathroom. In addition, we are addressing the water issues and we have a professional team in place... More 

Averill Park, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 11, 2014

The crew there is great, happy to help and very upbeat. That said the hotel should go offline until it is renovated. It is so below Marriott standards it is hard to pick a starting point. The lobby is being redone in the Bistro mode so you enter through an emergency exit with almost no lighting. The hallways on the... More 

Was this review helpful? Yes 1
Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear Tim C, Thank you for your response and for staying with us. Thank you for acknowledging the staff's efforts, we are truly an upbeat team and we aim to please. Unfortunately we were unable to provide you with that same feeling to the end. Please accept our sincerest apologies for the appearance of the hotel. We are extremely excited... More 

Los Alamos, New Mexico
Contributor
16 reviews 16 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed November 10, 2014

Had a 2-day business trip to UT Austin starting Nov.2 (the last day of the F1 race). Wanted to stay close to campus, but rooms were scarce on Sunday, and this courtyard wanted $350 for that night - no way. So I stayed at the Fairfield Inn a bit farther south, and moved to this Courtyard the next day. Big... More 

Was this review helpful? Yes
Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear Juan F, Thank you for your feedback. I agree that unfortunately the location of the hotel could be a little challenging to get to the first time, but once you find your way around it gets easier. The hotel is undergoing a much needed renovation as it has not been renovated in over 9 year. The transformation is absolutely... More 

Campbell, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 6, 2014

Everything about the stay was terrible. Yes, they are going through renovations to improve the inexcusable condition of the hotel but I highly recommend NOT staying until the updates are complete. The bed was terribly worn out and uncomfortable, rooms were disgusting, fire alarms went off with no explanation at 6 am and the service was so slow.

Was this review helpful? Yes
Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear cassie r, Thank you for your most recent feedback regarding your stay with us at the Courtyard Austin University Area. Our goal is make this Courtyard a "one of a kind". The rooms will be equipped with the newest "Synergy Room Package" which will provide you with a modern, relaxing and functional room. The lobby area will feature a... More 

Crossroads, TX
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 22, 2014

Most travelers that rely on Marriott quality would be surprised that this property is open for business. The desperately needed renovations currently underway should have been done years ago, and not be subjected to current travelers. Beyond the issues of the renovation, which are extensive, the staff was not up to standard either. Having to apply an item to our... More 

Was this review helpful? Yes
Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear TX_Adventure Girl, We appreciate your feedback regarding your most recent stay. We do apologize for any inconvenience that the renovation has caused you during your stay. The much needed renovation is truly going to be spectacular once it is completed as it will have a very "Austin" feel to it. There are some times during the day that loud... More 

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 20, 2014

Typically Courtyard Marriot's are of great quality BUT this one in particular was terrible. The mold in the ceiling corners of the bathroom to the ridiculous construction that is going on that has you walk around bushes to just get through the front door....and they also start construction at 8am (which they tell you about thinking it would make the... More 

Was this review helpful? Yes 2
Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear Nate K, Thank you for your feedback. We would like to welcome you back to the Courtyard Austin University Area in the future. We have added adidional signage to the front of the hotel in order to better direct our guests to alternative entrances. We try our best to keep our noise hours as reasonable as possible, but need... More 

Portland, Maine
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 16, 2014

The hotel is going through a MAJOR renovation. I came here for a course and needed to study and they are literally drilling through the ceiling as I write this review. The hotel is in no condition for guests. I'm not picky or snobby but this one really blew me away. They still charge for a crappy breakfast, no shuttle... More 

Was this review helpful? Yes 3
Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear J M, Thank you for your feedback. I would like the opportunity to connect with you personally. I am unable to locate your reservation information due to the absence of your identity. Please feel free to contact me at your convenience - 512-276-5942 Kind Regards More 

Los Angeles
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 of 5 stars Reviewed October 16, 2014

Hotel is undergoing a renovation and by the looks of the rooms it is needed. Staff is doing a great job dealing with the unhappy travelers. Right now it is probably a 2 star hotel at best. Will give it another shot when renovation is complete because of the staff. Gave it 3 stars because they are doing the best... More 

Was this review helpful? Yes
Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear Cudsk1, Thank you for taking the time to share your experience with us. We are looking forward to having you back after the renovation. Kind Regards More 

Phoenix, Arizona
Senior Reviewer
7 reviews 7 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed October 10, 2014

I stay in hotels frequently and have stayed in many while they have undergone renovation. This hotel should be shut down while it gets it's renovation. It's disgusting! Checked into my first room smelled of bad indian food, there was no porcelain on the tub, and the shower didn't work. They moved me to another room. The bathroom smelled AWFUL... More 

Was this review helpful? Yes
Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear WannaWorldTravel, We appreciate your feedback regarding your stay. The renovation we are undergoing is truly needed and is designed to take care of all of the issues that you mentioned, especially the mold issue that you witnessed. We would encourage you to consider returning after the completion of the renovation as you would be truly impressed with the transformation,... More 

Tulsa, Oklahoma
Top Contributor
71 reviews 71 reviews
19 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 9, 2014

Room was comfortable, slept well. Bathroom was very small. Hotel is undergoing some updates which are needed, but still in decent shape. Breakfast is not included and too expensive for what is offered. Would stay again, but hoping the updates are made soon.

Was this review helpful? Yes
Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear CloudPurpose, Thank you for staying with us during your most recent visit. Yes, our remodel includes a complete guest room, public space and exterior building update. We are very excited about the end product and are looking forward to having you back. Kind Regards More 

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Additional Information about Courtyard Austin - University Area

Address: 5660 North IH-35, Austin, TX 78751
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Austin - University Area 3*
Number of rooms: 198
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Also Known As:
Courtyard Austin - University Area Hotel Austin
Courtyard Austin Central
Austin Marriott
Austin Courtyard

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