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Courtyard Austin - University Area

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5660 North IH-35, Austin, TX 78751
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1 room 1 guest
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Courtyard Austin - University Area
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Courtyard Austin - University Area
Courtyard Austin - University Area
Courtyard Austin - University Area
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27 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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    (13)
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Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Booked a hotel room through Hotels.com and when we arrived at the hotel our room with two beds for three people only had one bed. All we received were excuses as to how they were not responsible with third party reservations and they were too full to accomodate a room with two beds. The customer service front desk person was... More 

Was this review helpful? Yes
Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear brad s, Thank you very much for your feedback in regards to your stay with us. I can completely see your frustrations in regards to us not having a room with two beds available during your stay. We should have handled this situation better and provided you with a rollaway bed as soon as you requested it. I have... More 

Ottawa, Canada
Level Contributor
72 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Really hard to get to off the highway to find this place. Not near downtown. Desk clerk could have been on court-appointed community service. He was trying to be professional but just not pulling it off, unable to give help or suggestions or basic directions, or offer a map. Deer in headlights. Bar staff was young and eager but slooooow... More 

Was this review helpful? Yes 1
Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear SomeGirl, Thank you very much for your review. Feedback like yours enables us to focus on areas of need and gives us the opportunity to training our associates even better. I can see your disappointment and I agree that your rating is fair based on the experience and interactions you had. Please accept my sincere apology as you deserve... More 

Travelers are raving about these Austin hotels

Chicago, Illinois
Level Contributor
49 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Kayla at the front desk was the only saving grace. She was so polite and efficient! The rooms are big, but show a lot of wear and tear. The water pressure was very low and the toilet barely flushed. There was an obvious paint job gone wrong in our bathroom, which isn't a huge deal, but makes the appearance tacky.... More 

Was this review helpful? Yes
Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear ChicagoCody, Thank you very much for your feedback and for staying with us. We appreciate that you highlight Kayla. We will definitely look into the room that you stayed in a touch it up so that is has that fresh new feel as we just came out of a major renovation. We have brought your feedback to our Housekeeping... More 

Tulsa, Oklahoma
Level Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 12, 2015

Went down to Austin for a sports tournament with my son, this is a very nice hotel the rooms are comfortable and quite. The fitness center is rather small but Ok. Staff were very friendly and helpful. We only bothered with breakfast here one day.

Was this review helpful? Yes
Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear Al M, Thank you very much for staying with us and for letting us know how much you enjoyed your stay. We are looking forward to your next stay with us and hope it is really soon. Kind Regards More 

Palestine, TX
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 10, 2015

After not having very good luck with hotels lately, it's nice to find something like this Courtyard that made me very happy! I thought this would be like just an average place, but way better than any Hilton brand hotel I've stayed in lately. Very nice lady at check in, super clean room, was very surprised at how big the... More 

Was this review helpful? Yes
Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear Bart M, Thank you very much for staying with us and for letting us know how much you enjoyed your stay. We are glad to hear that were able to restore your faith in hotels. We are looking forward to your next stay with us. Kind Regards More 

Midwest, USA
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 9, 2015

Booked this for a 4 day stay to locate housing for our son who will be attending UT next month. This hotel has everything we needed from the moment we arrived: ample parking, pleasant staff, comfortable beds, a clean room, an excellent lobby Bistro for dinners and lunch ( reasonably priced), and reasonably close to the UT ( $15 taxi... More 

Was this review helpful? Yes
Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear familyMidwest_USA, Thank you for staying with us and for sharing your experience. We are pleased to hear that you had such a great stay and that enjoyed what the hotel had to offer. We are looking forward to your next stay. Regards More 

turlock, ca
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed July 7, 2015

I booked this room as a Priceline 3 star deal for a five day visit to Austin. Location is ok, only a 5-10 minute drive downtown. Free parking is a plus. Check-in was quick and friendly, although when we went to the room we heard voices inside. Went back to the registration desk and they called the room and there... More 

Was this review helpful? Yes 1
Tara B, Director of Sales at Courtyard Austin - University Area, responded to this review

Good Morning, Thank you so much for taking the time to leave us this review. Reviews like your's help us make sure that our staff is 100% on their game and providing the most excellent service to our guests. Attention to detail is extremely important, especially in housekeeping. We have discussed this situation with our staff to ensure this does... More 

Houston, Texas
Level Contributor
8 reviews
5 of 5 stars Reviewed July 6, 2015

Booked the room through Priceline and got a last minute deal. I was really pleased with the hotel staff, cleanliness, and decor. The room itself could have used more lights though. But a lovely stay overall.

Was this review helpful? Yes
Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear rm27, Thank you very much for staying with us and for sharing your experience. We are thrilled that you had such a great stay with us. We are looking forward to your next visit. Regards More 

San Francisco, California
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 1, 2015

I am just about to check out of this hotel after a 3 night/4 day stay. Although the hotel is a few minutes away from downtown (depends on traffic) The hotel is wort the stay. I was greeted with a smile and every single request I had was met, including one of the staff members going out of is way... More 

Was this review helpful? Yes
Tara B, Director of Sales at Courtyard Austin - University Area, responded to this review

Thank you for your review. We are so glad you enjoyed your stay! We hope to welcome you back to the Courtyard Austin-Univeristy Area next time you are in town! Safe Travels, Tara Brennan Director of Sales More 

Kansas City, Kansas
1 review
1 of 5 stars Reviewed June 30, 2015

As a loyal Marriott rewards member, I was absolutely disgusted with your property in Austin (Courtyard Austin-University Area). After several flight delays, I didn’t arrive until after midnight and with an early morning ahead, I immediately tossed my things in the room and went to sleep. When I woke up the next morning, I looked at the ceiling and realized... More 

Was this review helpful? Yes
Tara B, Director of Sales at Courtyard Austin - University Area, responded to this review

Dear Andrew, Thank you for choosing our hotel for stay, and for taking the time to leave us a review. I am so glad that our team was able to compensate accordingly for the isolated experience you had. We would love to opportunity to welcome you back to our hotel and show you the excellent quality and service that we... More 

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