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Courtyard Austin - University Area

3.0 of 5 5660 North IH-35, Austin, TX 78751
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Courtyard Austin - University Area
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Courtyard Austin - University Area
Courtyard Austin - University Area
Courtyard Austin - University Area
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221 reviews from our community

Traveler rating
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    38
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Denver, CO
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars NEW

I am angry that the Marriott website didn’t make it very clear that the hotel was undergoing a major renovation, and it is completely torn up. I booked this one directly off of the Marriott website rather than Trip Advisor, and I'm sorry I didn't read these reviews first for once. I stay at Courtyard Marriotts because I know what... More 

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Toronto
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed 4 nights at this hotel for TCEA convention and read ALL the reviews on trip advisor before booking at this hotel. I'm giving 4 stars because I was expecting 1 star and dreading the stay, downtown hotels wanted $250/night so I stayed here due to budget reasons Fact: 1. There is construction 2. Main entrance is closed and lobby... More 

Was this review helpful? Yes 2
Dallas, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

The hotel's own website is completely inaccurate and intentionally is misleading customers in order to minimize on loss as much as possible while undergoing a major first floor construction that has ripped the hotel apart. There is no lobby. No entrance into the hotel via main doors, but staff has turned a side room into a check-in area/breakfast buffet seating.... More 

Was this review helpful? Yes 1
Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear hotelreview2015, Thank you for your feedback regarding your stay with us, we appreciate your honest opinion. We are approaching the end of our hotel remodel. The remodel came with its challenges but we are almost there. I completely understand your frustration and that you feel that your stay was not up to par and that you were unable to... More 

Geneva, Illinois
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

at this time there is no lobby or front desk due to overhaul of property. No amenities whatsoever. No gym (well a treadmill and 4 sets dumbbells in closet/loft). The room was very poorly laid out and looks like they slapped in Ikea furniture where it does not fit. Rooms were loud and I could clearly hear the conversations in... More 

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Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear Scott M, Thank you for staying with us during your visit to Austin. We appreciate your feedback in regards to our workout facility and the room that you stayed in. I am happy to report that as part of the renovation we have built a new workout room which will consist of more equipment and a better layout. We... More 

Houston, Texas
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Just stayed at this Courtyard and they are just finishing off their renovations. All the rooms have been re-done and they are bright, clean and very comfortable. They were re-doing the Lobby and Reception area so I cannot comment on those. The free breakfast they offered in the large meeting room was worth what I paid for it....nothing. Absolutely horrible... More 

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Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear Thomas D, Thank you for staying with us during your visit to Austin. We appreciate the feedback, both positive and negative. We are very happy to hear that you find the rooms to be bright, clean and comfortable. We have shared your feedback with the catering vendor that we are currently using while making some drastic improvements to our... More 

Bangkok, Thailand
Top Contributor
51 reviews 51 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 18, 2015

This hotel is really not so very close to the University of Texas, unless you have a car. It's about 3/4 of a mile hike to the nearest bus stop and then a 10-15 minute ride to UT. Moreover, the neighborhood is a bit sketchy as there is a Greyhound Bus station nearby. I encountered panhandlers and found crack vials... More 

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Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear Khunjames, Thank you for your review on our hotel and surrounding areas. I do apologize that the hotel is not located closer to the UT campus than what you initially thought. The neighborhood that the hotel is located in is receiving extensive attention for the City of Austin and is being developed as we speak. A great example of... More 

Houston, Texas
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 14, 2015

I am a platinum Marriott member with over 100 hotel nights every year over the past several years. I had this hotel for one night prior to my visit to UT Austin for business. (a) While booking no one mentioned the hotel was under heavy renovation (b) Upon arrival after a long drive the receptionist lady was totally surprised at... More 

Was this review helpful? Yes 3
Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear R K, Thank you for your feedback surrounding your stay with us. First of all I want to thank you for your loyalty to the brand and to the Marriott family. I can't imagine spending over 100 nights per year in a hotel. By looking at this you know a good standard when you see it. I want to... More 

Olcott, New York
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed December 29, 2014 via mobile

Last week our granddaughter was taken seriously ill and I booked a residence inn, for a week, in Austin, Tx. We specifically requested the residence inn nearest the Dell Children's Hospital. Following the directions supplied with our reservation we found ourselves at a courtyard. Very confused upon arrival to find the courtyard hotel instead of the residence. Supplying our reservation... More 

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Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear Mike R, First and foremost, I hope that your granddaughter is doing better and that her recovery is successful. I am terribly sorry about the confusion regarding the hotels and that you were not able to stay as close to the Dell Children's Hospital as you would have liked to. We will take a look at the bathtub and... More 

Senior Contributor
30 reviews 30 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 11, 2014

As others have mentioned, it's under renovation. I stayed on two consecutive nights, although via separate reservations as I wasn't sure if I'd need both nights. The furnishings in the renovated rooms are nice, but as some have mentioned, the bathtubs and toilets in particular don't appear to have been part of the renovations. Evening front desk staff was very... More 

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Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear tsm33, Thank you for staying with us during your most recent visit to Austin. We know you had many choices to choose from. I am glad you were able to stay in one of the newly renovated rooms. They are very stylish and functional. In regards to the bathroom, we will continue to make minor changes to enhance the... More 

Overland Park, Kansas
Top Contributor
82 reviews 82 reviews
16 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed December 9, 2014

Under construction, but a nice Courtyard non-the-less! Convenient location to the University of Texas as well as many restaurants that are very close in proximity. They are updating the lobby area to the new Courtyard lobbies that are very modern and accomodating!

Was this review helpful? Yes
Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear 720MarkW720, Thank you for staying with us and for such a nice review. You are correct, we are less than 3 miles north of the University of Texas and less than 6 Miles from the famous 6th street which has many well-known restaurant and bars. We are equally excited about the new lobby, along with this will come a... More 

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Additional Information about Courtyard Austin - University Area

Address: 5660 North IH-35, Austin, TX 78751
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Austin - University Area 3*
Number of rooms: 198
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Also Known As:
Courtyard Austin - University Area Hotel Austin
Courtyard Austin Central
Austin Marriott
Austin Courtyard

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