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Courtyard Austin - University Area

3.0 of 5 5660 North IH-35, Austin, TX 78751
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Courtyard Austin - University Area
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Courtyard Austin - University Area
Courtyard Austin - University Area
Courtyard Austin - University Area
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213 reviews from our community

Traveler rating
    61
    49
    51
    35
    17
See reviews for
40
28
21
87
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Senior Contributor
31 reviews 31 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

As others have mentioned, it's under renovation. I stayed on two consecutive nights, although via separate reservations as I wasn't sure if I'd need both nights. The furnishings in the renovated rooms are nice, but as some have mentioned, the bathtubs and toilets in particular don't appear to have been part of the renovations. Evening front desk staff was very... More 

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Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear tsm33, Thank you for staying with us during your most recent visit to Austin. We know you had many choices to choose from. I am glad you were able to stay in one of the newly renovated rooms. They are very stylish and functional. In regards to the bathroom, we will continue to make minor changes to enhance the... More 

Overland Park, Kansas
Top Contributor
80 reviews 80 reviews
16 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Under construction, but a nice Courtyard non-the-less! Convenient location to the University of Texas as well as many restaurants that are very close in proximity. They are updating the lobby area to the new Courtyard lobbies that are very modern and accomodating!

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Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear 720MarkW720, Thank you for staying with us and for such a nice review. You are correct, we are less than 3 miles north of the University of Texas and less than 6 Miles from the famous 6th street which has many well-known restaurant and bars. We are equally excited about the new lobby, along with this will come a... More 

San Diego, California
Top Contributor
51 reviews 51 reviews
22 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Hotel was undergoing renovation. Hammering, jack hammer, drills, noise, noise, noise. I stayed in a newly renovated room which was nice. Bathroom not so much. Seems they renovated the room but kept some of the old bathroom. Tub was old tub for sure. I wouldn't stay in the hotel again during renovation. Possible to go back after all is over.... More 

Was this review helpful? Yes
Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear 619miamiluv662, Thank you for staying with us during your most recent trip to Austin. You would be happy to hear that we nearing the end of our renovations. We hope that you will come back as soon as we are complete with the renovation. Kind Regards More 

wisconsin
Contributor
15 reviews 15 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Being Platinum Elite with Marriott, we obviously prefer the Marriott brand and are loyal. This Courtyard should not be open or advertised as a Courtyard during the renovations. The front desk staff is very accommodating and kind but the list of problems is extensive. We DID have one of the newly renovated rooms and had no hot water for a... More 

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Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear Skibyrd, Thank you very much for staying with us during your most recent visit to Austin. We want to thank you for your loyalty as Platinum Elite guest to the Marriott brand and for continuously supporting us. I can imagine your disappointment in your experience with us, as this is not what you expected. Please accept my sincere apologies... More 

Austin, Texas
2 reviews
1 of 5 stars Reviewed 4 weeks ago

I travel all the time and this is by far the worst Courtyard I have ever stayed in. They are undergoing renovations but this hotel should be closed down during these renovations. The person at the registration desk (ok, really just a desk with computer in a ball room) didn't even have on a Marriott shirt. Arriving at 10pm as... More 

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Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear Jenn M, Thank you for your feedback in regards to your experience. Please accept my apologies for the lack of amenities and the appearance of the hotel during this time. We are nearing the end of our renovations and we are all looking forward to presenting our guests with a new, fresh and up-to-date product. I would appreciate it... More 

Springfield IL
Top Contributor
59 reviews 59 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 5 weeks ago via mobile

I am a platinum member and have stayed many nights in various Marriott properties. I pulled up and there were only 4 cars in the parking lot. First sign of something wrong. I really think Marriott should post something on their website to be honest about the extensive renovations underway. I was given a newly renovated room on the 15th... More 

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Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear Grey_Goose_Up, Thank you for your feedback regarding your short stay with us. First of all, thank you for your continuous loyalty to Marriott and its brands. Please accept our sincere apologies for the below standard experience that you encountered. We pride ourselves on having clean, comfortable and high quality areas for our valued guest, such as you to relax... More 

Fayetteville, NY
2 reviews
2 of 5 stars Reviewed November 16, 2014

Over 50 family and friends converged on the Courtyard Marriott University for a family wedding last week. Imagine our surprise to find the building under major renovation. A temporary registration desk shared space with a few tables used for breakfast service. This comprised the common area and lobby. There was nowhere for people to gather except the parking lot and... More 

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Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear JMK168, Thank you for your feedback. We completely understand the unexpected surprise and disappointment during your arrival to the hotel. We do apologize for the lack of common areas as we go through this desperately needed renovation. I can assure you that you are very important to us and that we are working towards a common resolution for your... More 

McAllen, Texas
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 16, 2014

They are middle of renovations. We got a brand new room. With that said, only major problem was the room next door to ours was making alot of noise. We called front desk and they fixed it accordingly. Only problem is I wonder why they put us in a room with a double door which transmits sounds so easily. I... More 

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Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear Matinitosnl, Thank you for staying with us. We are glad to hear that we were able to accommodate you in a brand new room. We only have a few of those available at this point. I can assure you that we do not profile reservations that come through our third-party partners. We strongly believe that every guest that walks... More 

1 review
5 of 5 stars Reviewed November 14, 2014 via mobile

Very nice hotel. Although they are in middle of renovations, they make your stay welcoming and comfortable with minimal inconvenience to the guest. With that level of excellent service, I can only imagine how amazing the stay will be when renovation is complete. Stayed in new room and it was fabulous. Jake at the front desk was particularly helpful and... More 

Was this review helpful? Yes
Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear Glaird1, Thank you for staying with us during your most recent visit to Austin. It is always exciting to hear that we were able to make you feel comfortable and welcome. Yes, although we are going through a much needed renovation the end product is going to be amazing, then you add our stellar service and you got yourself... More 

Oak Park, California
1 review
5 of 5 stars Reviewed November 12, 2014

I stayed on the 9th floor in one of the hotel's recently renovated rooms. It felt very clean, and Marriott's new color-scheme is very relaxing. The hotel staff was also very friendly and responsive. Looking forward to seeing the renovated lobby next time I visit in December.

Was this review helpful? Yes
Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear deturnbull, Thank you for staying with us during your most recent trip to Austin. We hope you had a productive yet relaxing trip. Our newly renovated rooms are designed to do exactly that. We are very excited to have you back in December to share with you our new "Austin inspired" lobby. Did you know that our lobby will... More 

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Additional Information about Courtyard Austin - University Area

Address: 5660 North IH-35, Austin, TX 78751
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Austin - University Area 3*
Number of rooms: 198
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Also Known As:
Courtyard Austin - University Area Hotel Austin
Courtyard Austin Central
Austin Marriott
Austin Courtyard

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