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Courtyard Austin - University Area

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5660 North IH-35, Austin, TX 78751
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Courtyard Austin - University Area
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Courtyard Austin - University Area
Courtyard Austin - University Area
Courtyard Austin - University Area
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227 reviews from our community

Traveler rating
    61
    52
    55
    39
    20
See reviews for
42
29
24
95
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Dallas, Texas
Senior Contributor
47 reviews 47 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Looks like the remodeling is complete. My room on the 5th floor was neat and TV was large screen LG and operated very well. Climate control for the room was noisy and did seem to regulate well. My only real complaint was the volume of the 40 big band music. The lobby bar was full and I wanted to watch... More 

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Tucson
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I read some of the other reviews and was amazed at how spotty the reviews were. We got a great price during SXSW. Kayla at the front desk couldn't have been sweeter or more helpful. The room was nicely decorated and clean as were the public facilities. It's not terribly convenient to attractions, but an easy ride to the 6th... More 

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Abilene, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was lucky to find this place at the last minute for 2 nights for a very great price. The check in was quick and efficient and it was very clean. They are remodeling right now, but don't let that deter you, as they have done a great job of accommodating their guests They have a wonderful breakfast buffet and... More 

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Salt Lake City, Utah
Contributor
17 reviews 17 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We have traveled to Marriott's in the USA and out of the country. Courtyards are mu husbands preferred choice since he travels so much and would like a small breakfast on his way out. The first morning the oatmeal was dried out and clumpy and the coffee was like flavored water. It was not edible. We received a letter a... More 

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Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear judyfrankg, Thank you for your feedback. We definitely have a lot of opportunities to work on. I can guarantee you that we as a team are up for the challenge. We are at the end of a very long renovation and we have learned a lot from the experience. You will be happy to know that we have officially... More 

Kenpasadena
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

First, the hotel was finishing up renovations. In my humble opinion, they should have shut down the hotel for one or two months -- jammed through the renovations -- and then opened. They weren't quite ready for visitors. There was only one working elevator. Since this is close to UT, there are always high school and college sports teams and... More 

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Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear Kenpasadena, Thank you very much for your feedback. I apologize if we have not lived up to your expectation as we are going through the renovation period. I am happy to hear that you like the new rooms. You will be happy hear that the Courtyard brand is going to carry this new design though all of their hotels... More 

2 reviews
1 of 5 stars Reviewed 3 weeks ago

Should have read these reviews!! A group of 10 of us stayed and all had pretty mediocre if not awful experiences. Some were obviously related to the renovation, but others ??? Sporadic hot water on different floors – a coworker had to go to another room in the morning in a towel to take a shower! But others had hot... More 

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Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear Max A, We want to thank you for sharing your feedback with us. It looks like we missed some opportunities that we had direct control over. I truly apologize for the inconvenience that we have caused you during your stay. We are in the process of looking into each of your concerns to make sure that we are able... More 

Denver, CO
Senior Contributor
46 reviews 46 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I am angry that the Marriott website didn’t make it very clear that the hotel was undergoing a major renovation, and it is completely torn up. I booked this one directly off of the Marriott website rather than Trip Advisor, and I'm sorry I didn't read these reviews first for once. I stay at Courtyard Marriotts because I know what... More 

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Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear Grem_337, Thank you for your feedback in regards to your stay with us. We completely understand your frustration and disappointment with the hotel and what you arrived to. I am committed in making this right for you. Unfortunately I am unable to locate your contact information as I would like to speak to you about your experience and how... More 

Toronto
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed 4 nights at this hotel for TCEA convention and read ALL the reviews on trip advisor before booking at this hotel. I'm giving 4 stars because I was expecting 1 star and dreading the stay, downtown hotels wanted $250/night so I stayed here due to budget reasons Fact: 1. There is construction 2. Main entrance is closed and lobby... More 

Was this review helpful? Yes 3
Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear drfeelgood99, Thank you very much for staying with us during your most recent trip to Austin. We appreciate your feedback as we find it very helpful. I am happy to let you know that we are no longer in the relocated front desk area. We have since your departure moved back into the newly remodeled lobby area and we... More 

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 9, 2015

The hotel's own website is completely inaccurate and intentionally is misleading customers in order to minimize on loss as much as possible while undergoing a major first floor construction that has ripped the hotel apart. There is no lobby. No entrance into the hotel via main doors, but staff has turned a side room into a check-in area/breakfast buffet seating.... More 

Was this review helpful? Yes 1
Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear hotelreview2015, Thank you for your feedback regarding your stay with us, we appreciate your honest opinion. We are approaching the end of our hotel remodel. The remodel came with its challenges but we are almost there. I completely understand your frustration and that you feel that your stay was not up to par and that you were unable to... More 

Geneva, Illinois
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 6, 2015

at this time there is no lobby or front desk due to overhaul of property. No amenities whatsoever. No gym (well a treadmill and 4 sets dumbbells in closet/loft). The room was very poorly laid out and looks like they slapped in Ikea furniture where it does not fit. Rooms were loud and I could clearly hear the conversations in... More 

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Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear Scott M, Thank you for staying with us during your visit to Austin. We appreciate your feedback in regards to our workout facility and the room that you stayed in. I am happy to report that as part of the renovation we have built a new workout room which will consist of more equipment and a better layout. We... More 

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