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Courtyard Austin - University Area

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5660 North IH-35, Austin, TX 78751
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Courtyard Austin - University Area
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24 Reviews from our TripAdvisor Community

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Traveler rating
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    7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Tulsa, Oklahoma
Level Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Went down to Austin for a sports tournament with my son, this is a very nice hotel the rooms are comfortable and quite. The fitness center is rather small but Ok. Staff were very friendly and helpful. We only bothered with breakfast here one day.

Was this review helpful? Yes
Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear Al M, Thank you very much for staying with us and for letting us know how much you enjoyed your stay. We are looking forward to your next stay with us and hope it is really soon. Kind Regards More 

Palestine, TX
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After not having very good luck with hotels lately, it's nice to find something like this Courtyard that made me very happy! I thought this would be like just an average place, but way better than any Hilton brand hotel I've stayed in lately. Very nice lady at check in, super clean room, was very surprised at how big the... More 

Was this review helpful? Yes
Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear Bart M, Thank you very much for staying with us and for letting us know how much you enjoyed your stay. We are glad to hear that were able to restore your faith in hotels. We are looking forward to your next stay with us. Kind Regards More 

Midwest, USA
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Booked this for a 4 day stay to locate housing for our son who will be attending UT next month. This hotel has everything we needed from the moment we arrived: ample parking, pleasant staff, comfortable beds, a clean room, an excellent lobby Bistro for dinners and lunch ( reasonably priced), and reasonably close to the UT ( $15 taxi... More 

Was this review helpful? Yes
Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear familyMidwest_USA, Thank you for staying with us and for sharing your experience. We are pleased to hear that you had such a great stay and that enjoyed what the hotel had to offer. We are looking forward to your next stay. Regards More 

turlock, ca
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I booked this room as a Priceline 3 star deal for a five day visit to Austin. Location is ok, only a 5-10 minute drive downtown. Free parking is a plus. Check-in was quick and friendly, although when we went to the room we heard voices inside. Went back to the registration desk and they called the room and there... More 

Was this review helpful? Yes
Tara B, Director of Sales at Courtyard Austin - University Area, responded to this review

Good Morning, Thank you so much for taking the time to leave us this review. Reviews like your's help us make sure that our staff is 100% on their game and providing the most excellent service to our guests. Attention to detail is extremely important, especially in housekeeping. We have discussed this situation with our staff to ensure this does... More 

Travelers are raving about these Austin hotels

Houston, Texas
Level Contributor
8 reviews
5 of 5 stars Reviewed 3 weeks ago

Booked the room through Priceline and got a last minute deal. I was really pleased with the hotel staff, cleanliness, and decor. The room itself could have used more lights though. But a lovely stay overall.

Was this review helpful? Yes
Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear rm27, Thank you very much for staying with us and for sharing your experience. We are thrilled that you had such a great stay with us. We are looking forward to your next visit. Regards More 

San Francisco, California
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I am just about to check out of this hotel after a 3 night/4 day stay. Although the hotel is a few minutes away from downtown (depends on traffic) The hotel is wort the stay. I was greeted with a smile and every single request I had was met, including one of the staff members going out of is way... More 

Was this review helpful? Yes
Tara B, Director of Sales at Courtyard Austin - University Area, responded to this review

Thank you for your review. We are so glad you enjoyed your stay! We hope to welcome you back to the Courtyard Austin-Univeristy Area next time you are in town! Safe Travels, Tara Brennan Director of Sales More 

Kansas City, Kansas
1 review
1 of 5 stars Reviewed 4 weeks ago

As a loyal Marriott rewards member, I was absolutely disgusted with your property in Austin (Courtyard Austin-University Area). After several flight delays, I didn’t arrive until after midnight and with an early morning ahead, I immediately tossed my things in the room and went to sleep. When I woke up the next morning, I looked at the ceiling and realized... More 

Was this review helpful? Yes
Tara B, Director of Sales at Courtyard Austin - University Area, responded to this review

Dear Andrew, Thank you for choosing our hotel for stay, and for taking the time to leave us a review. I am so glad that our team was able to compensate accordingly for the isolated experience you had. We would love to opportunity to welcome you back to our hotel and show you the excellent quality and service that we... More 

Glen Cove, New York
Level Contributor
83 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed June 24, 2015

This is an average Courtyard located off of 35-South. Difficult to get to when leaving the highway when heading north. Close to downtown. Room was comfortable. Lobby was under construction when I was there.

Was this review helpful? Yes
Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear Martin C, Thank you for staying with us back in April. We appreciate your feedback! We are very happy to report that we no longer under renovation. We would love for you to come see us again so please let us know if we can be of any assistance. Regards More 

Abilene, Kansas
1 review
3 of 5 stars Reviewed June 21, 2015

While the room was nice, we faced many problems during our stay. Service was poor at the front desk, and the breakfast area. They HAD to have known it was UT graduation weekend--how could they not staff accordingly, and have enough food? Then, even though we were on the second floor, the open area to the lobby meant that people... More 

Was this review helpful? Yes
Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear Pam S, I am very sorry to hear that you had a poor experience while staying with us. We have addressed all of the situations and we will make sure that this does not happen again to you or any of our guests. We do hope that you will consider us again in the future as we would love... More 

Vancouver, WA
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 14, 2015

My wife and I spend two nights at this hotel in June 2015. relatively nice, 2 star possibly 2.5 star, although rated as 3 star hotel. The Hampton Inn, rated 2 star, is of better quality than this hotel. This hotel was clean fairly nicely laid out, good bathroom, but nothing fancy, thus the reason for saying most Hampton Inns... More 

Was this review helpful? Yes
Werner M, General Manager at Courtyard Austin - University Area, responded to this review

Dear John K, Thank you for staying with us and letting us know how your stay went. I do apologize if the hotel was not to your expectations. We definitely strive to provide a relaxing and comfortable stay to all of our guests. We hope that you will stay with us again in the future. Kind Regards More 

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