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Candlewood Suites - Austin Arboretum-Northwest

2.0 of 5 Hotel   |   9701 Stonelake Blvd., Austin, TX 78759 (Northwest Austin)
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Ranked #99 of 185 Hotels in Austin
A recent review
3 of 5 stars reviewed 3 weeks ago
JimS48 Toronto, Canada
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47 reviews from our community

Traveler rating
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    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Toronto, Canada
Top Contributor
104 reviews 104 reviews
68 hotel reviews
94 helpful votes 94 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Arrived for an overnight visit. No car!! $50 cab ride from airport. No facilities for breakfast except to buy food from the food shop and serve yourself. Air conditioner was very noisy so I switched it off but then woke up at 4:00am too hot. Basic facilities and certainly good for long term stay. Free laundry and drying machines are... More

Was this review helpful? Yes
Jamie F, Front Office Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

We do strive to provide a great value, privacy and convenience for our guests. We want to ensure you truly feel at home by offering the freedom to be in charge of your own priorities and on your own terms, whether in our Cupboard or laundry facility,etc. We certainly hope you will come back to visit, even for a shorter... More

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

They only clean once a week and only give you enough so that every other day you have to do the dishes and get clean towels, the rooms smell old, the air conditioner is extremely loud no wonder everyone's tvs are blaring (you can hear your neighbors). The bath tubs are plastic and creak, and my first floor smelled like... More

Was this review helpful? Yes 1
Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

We want to apologize for the disappointing stay you experienced during your time with us in Austin. Even though it is true that we do weekly housekeeping we take great strides when training our staff to ensure that our guests know that we are available 24 hours a day if you need fresh linen and towels. Thank you again for... More

Memphis,TN
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 3, 2014

I arrived on a very late flight, ( after midnight ) and was greeted warmly by the staff at the desk and checked in quickly. They provided me with details as far as amenities offered at this property which is basically more of an extended stay hotel. Upon entering the room, I was quite impressed for the price I had... More

Was this review helpful? Yes 1
Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Thank you for such a wonderful review and recommendation. We appreciate you taking the time to help paint such a great picture of our property and amenities offered. We certainly look forward to your next visit! More

Johannesburg, South Africa
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 4, 2014

Spent last week on a business trip here and found the suite to be clean, spacious and airy (you can actually open the windows yourself to let in natural air, unlike many others where you are forced to rely on air-conditioning). Staff are super-friendly and generally helpful all round. Great location and has a mall across the road with a... More

Was this review helpful? Yes 1
Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

We are so pleased to hear that you enjoyed your stay! Thank you for taking the time to express your positive remarks. If there is anything we can do to help you make your next reservation please let me know! More

Tulsa, Oklahoma
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed July 22, 2014

Loved the room. The kitchenette was great. Did not hear any noise from other guests the entire visit. Loved the area. I would definitely stay there again. Only negative I have is the outside security door next to our room was unlocked for the last two days and nights we were there. Felt a little uneasy without a locked door... More

Was this review helpful? Yes
Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Laura, We are so thankful for your kind remarks about our hotel! We are so fortunate to be located in such a safe and quiet area of Austin. I am however sorry you experienced an issue with one of our exterior doors, we have corrected the issue so on your next visit to Austin we hope you will choose our... More

Houston, Texas
Contributor
16 reviews 16 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 27, 2014

The room was very clean and spacious, the hotel was well located right off Highway 183 amongst several other reputable hotels, the staff was friendly, and the room had a kitchenette. The only drawback was that during the night when the a/c shut off, the room went from the loud hum of the unit to total silence which awakened me... More

Was this review helpful? Yes 1
Jamie F, Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

We want to thank you for your positive review of our hotel! We understand that your time is very valuable and we appreciate you taking the time to rate and write a great review of our hotel! We do apologize for the issue you experienced with your A/C. As we enter the Texas summer we begin to see more issues... More

新宿区, 東京都
1 review
3 of 5 stars Reviewed April 24, 2014

Although I had set the room telephone directory so as not to permit external calls to be directed, I was woken up by two unidentified calls early in the morning, which aggregated the jet lag not being able to sleep two nights in a row. The room is cleaned only once a week, when I had expected the bed linens... More

Was this review helpful? Yes
Jamie F, Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

We want to apologize for the issues you experienced during your stay. We are addressing the phone call concern and ensuring we understand how the DND function works on all our guests phones. I also want to apologize that we did not explain well enough on how the housekeeping service works when you checked in. We do only perform housekeeping... More

Austin, Texas
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 1, 2014

Location: fantastic - it's off of Mopac and 183, in the heart of the Arboretum area. There's plenty of places to walk to (Gateway is literally across the street, and there's quite a few restaurants within walking distance), and if you have to drive, just hit up one of the highways, you'll be there in not time at all! Room:... More

Was this review helpful? Yes 2
Jamie F, Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Thank you so much for the kind words in your review! We understand how busy our guests our and we appreciate you taking the time out of your day to write a wonderful review of our property. We certainly hope to see you back in Austin at our hotel soon! Thank you More

New York City, New York
Contributor
12 reviews 12 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 10, 2014

I have been staying in this hotel for over 2 months now and will be staying for another few months.. It's located right next to I-183 and I-1. Location is great as you hit one of the highways right out from the hotel, thus giving you access to any place in a quick manner.. there is a cinema hall right... More

Was this review helpful? Yes 1
Gainesville, Virginia
Top Contributor
84 reviews 84 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 4, 2013

I was in town for business and stayed here for four nights. The room was clean and spacious. The staff were always pleasant and helpful. I have only two negatives, the refrigerator turning on and off during the night would wake me up. Second, it would be nice if the bathroom fan and the light were on separate switches. The... More

Was this review helpful? Yes 1
Jessica S, Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Dear Susan, Thank you for taking the time to let us hear your voice. We are delighted you enjoyed our amenities and location and have taken note of your helpful comments. We will address this with our engineer. Hope to accommodate you again in the future and thank you again for your feedback. Happy travels. More

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Additional Information about Candlewood Suites - Austin Arboretum-Northwest

Address: 9701 Stonelake Blvd., Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites - Austin Arboretum-Northwest 2*
Number of rooms: 125
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Also Known As:
Candlewood Suites - Austin Arboretum-Northwest Hotel Austin
Candlewood Austin
Austin Candlewood Suites

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