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Candlewood Suites - Austin Arboretum-Northwest

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9701 Stonelake Blvd., Austin, TX 78759
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Candlewood Suites - Austin Arboretum-Northwest
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62 Reviews from our TripAdvisor Community

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Dallas, Texas
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

This was an outstanding value and stay. Least expensive hotel in the area by far. Warms were great. Staff was great. The picture you see in the listing is what the rooms really look like. Stayed there for 3M half marathon. Could not ask for a better location. They had water and bananas out for the runners. Nice, considerate touch.... More 

Helpful?
Thank Jaime L
United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 3, 2016 via mobile

Great quiet location in the arboretum area and great special rates. Clean with new and nice amenities. More details given here for a better review. Still more excruciating details. And yet more detail.

Helpful?
Thank Hilary B
Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Thank you for your kind review. We hope to see you again soon! More 

Houston, Texas
Level Contributor
1 review
4 of 5 stars Reviewed October 26, 2015 via mobile

Queen bed Suite: Clean and tidy with several everyday amenities. Bed was nice, pillows soft, really enjoyed the set up of the whole room. Tv had 360 rotation, entire room had several shelves and storage nooks even the bathroom. Honestly surprised it came with popcorn! Awesome. Ice maker in fridge, maxwell house coffee not hotel brand, real towels and wash... More 

Helpful?
Thank rachenry0405
Jamie F, Front Office Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Thank you so much for your kind review. I'm glad you enjoyed the many amenities our property offers. The hair dryer bag is the same color as the nooks in the bathroom and can be difficult to find. Next time your at our property let us know if you can't find it and the front desk will bring you a... More 

Arlington, Texas, United States
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 16, 2015 via mobile

Bottom line- it's above average for the cost of stay ($114/night w/promotion). This is a little hidden, but right off Mopac and 183. Conveniently behind a plaza and surrounded by a good selection of restaurants. In fact, if you're on the North side of the building, you can hear the music playing at from one of the restaurants on a... More 

Helpful?
Thank Shawntae V
Jamie F, Front Office Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Glad to hear you enjoyed your stay. Next time your in town, stop by the front desk for even more suggestions for restaurants and shopping. More 

Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed October 8, 2015 via mobile

Reasonability priced, comfortable, well appointed rooms. Tucked in the trees a little off the main road in a quiet spot in the Arboretum area. Kitchenette and ample workspace for longer stays. Walking distance to theater and REI.

Helpful?
Thank Elrod M
Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Thank you so much for taking the time to share our property with our future guests. We are so happy you enjoyed your stay and that the location was just perfect. Please come back and see us soon! More 

San Angelo, Texas United States
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 2, 2015

Stayed here a couple weeks ago and my stay was ok. The hotel was nice which, is typical of the Candlewood brad. My only issue was with the wall unit A/C. When I arrived the first evening, it was noisy but I could drown it out. Throughout the night and the next day it go louder and made it hard... More 

Helpful?
Thank Doray H
Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Thank you so much for posting your review and for choosing to stay with us. We sincerely apologize for the loud AC in your suite and certainly wish we had the opportunity to take care of that for you. Please do not hesitate to contact the front desk at any time. We want each and every guest to enjoy their... More 

Houston, Texas
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 17, 2015 via mobile

Stayed for 4 nights using my IATA card and enjoyed every minute. Clean and quiet describes this place. It was like a home away from home. Unfortunately not all IHG property staff are this friendly and professional as the staff here. I registered, made my payment and was never treated like a convicted felon. Holiday Inn Express Brownsville should learn... More 

Helpful?
1 Thank Fern P
Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

It was our pleasure to have you with us and we are delighted that you felt right at home. We do apologize for any negative experiences from any other IHG properties and are just grateful we had the opportunity to show you how important each and every guest is. Every survey means so much to us and we thank you... More 

Buenos Aires, Argentina
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 30, 2015

Nice rooms, they are clean, and the housekeeping is very often. The front desk is always available to help you in whatever you want. The hotel does not have breakfast included, but it has a lot of things to buy in the laundry room.

Helpful?
1 Thank locu05
Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Thank you for taking the time to share your experience and for your wonderful rating. We appreciate you choosing our location and for painting a picture for future travelers. Please come back and see us soon. More 

Austin, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 12, 2015

I did upgrade to a room with an extra bed(couch pullout) but even without this upgraded room, this was a very beautiful location. Staff were very kind, and helped with what we needed. The beds, rooms, and everything about them were very clean. The television was nice along with the addition of being able to rent a dvd from the... More 

Helpful?
1 Thank Ryan M
Jamie F, Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Thank you for taking the time to review our property and for choosing Candlewood Suites Austin NW during your time in Austin. We truly appreciate your recommendation and detailed overview of our amenities for our future guests. We look forward to having you with us again. More 

Houston
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed February 16, 2015

The price - $85 - was not bad. I am an IHG member. Room was clean and all of the furniture and kitchen items were up to date. Great location, quiet neighborhood with dining, theater and grocery store very near by. The AC was loud but didn't bother me but could see where others would find it distracting. Small lobby,... More 

Helpful?
Thank StevieGee82
Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

We want to thank you for taking the time to rate us on Tripadvisor. We value all feedback from our guests so we can continue to strive to do better. If there is any further information you would like to share we would love to listen. Thank you, More 

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