We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Candlewood Suites - Austin Arboretum-Northwest

Hotel website
Hotel deals
9701 Stonelake Blvd., Austin, TX 78759
Special Offer
Save 10-30%
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Candlewood Suites - Austin Arboretum-Northwest
Why TripAdvisor?
  • Lowest prices from 200+ sites
  • 1.5 million hotels and accommodations
  • 225 million reviews and opinions
Save
You added Candlewood Suites - Austin Arboretum-Northwest to your Saves list

At a glance

66%
Positive reviews?
KEY AMENITIES
Free Parking
Fitness Center with Gym / Workout Room
Restaurant
Free High Speed Internet ( WiFi )
See all

HOTEL PHOTOS

Candlewood Suites - Austin Arboretum-Northwest
Professional photos

BROWSE NEARBY

Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Your filters are still active.
There are no pins in your viewport. Try moving the map or changing your filters.
Sponsored by:
Check In Check Out
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}
    Add Photo Write a Review

    56 Reviews from our TripAdvisor Community

    Your overall rating of this property
    Roll over, then click to rate
      Click to rate
    Traveler rating
      17
      20
      5
      5
      9
    See reviews for
    7
    4
    6
    26
    Rating summary
    • Location
      4 of 5 stars
    • Sleep Quality
      3.5 of 5 stars
    • Rooms
      3.5 of 5 stars
    • Service
      3.5 of 5 stars
    • Value
      3.5 of 5 stars
    • Cleanliness
      3.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (8)
    Date | Rating
    • English first
    • Spanish first
    • Any
    English first
    • All months
      (56)
    • Mar-May only
      (17)
    • Jun-Aug only
      (15)
    • Sep-Nov only
      (17)
    • Dec-Feb only
      (7)
    All months
    Houston, Texas
    Level Contributor
    8 reviews
    4 hotel reviews
    common_n_hotel_reviews_1bd8 2 helpful votes
    5 of 5 stars Reviewed 2 weeks ago

    Stayed for 4 nights using my IATA card and enjoyed every minute. Clean and quiet describes this place. It was like a home away from home. Unfortunately not all IHG property staff are this friendly and professional as the staff here. I registered, made my payment and was never treated like a convicted felon. Holiday Inn Express Brownsville should learn... More 

    Was this review helpful? Yes
    Buenos Aires, Argentina
    Level Contributor
    26 reviews
    4 hotel reviews
    common_n_hotel_reviews_1bd8 9 helpful votes
    5 of 5 stars Reviewed 5 weeks ago

    Nice rooms, they are clean, and the housekeeping is very often. The front desk is always available to help you in whatever you want. The hotel does not have breakfast included, but it has a lot of things to buy in the laundry room.

    Was this review helpful? Yes
    Austin, Texas
    2 reviews
    5 of 5 stars Reviewed March 12, 2015

    I did upgrade to a room with an extra bed(couch pullout) but even without this upgraded room, this was a very beautiful location. Staff were very kind, and helped with what we needed. The beds, rooms, and everything about them were very clean. The television was nice along with the addition of being able to rent a dvd from the... More 

    Was this review helpful? Yes
    Jamie F, Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

    Thank you for taking the time to review our property and for choosing Candlewood Suites Austin NW during your time in Austin. We truly appreciate your recommendation and detailed overview of our amenities for our future guests. We look forward to having you with us again. More 

    Houston
    Level Contributor
    54 reviews
    18 hotel reviews
    common_n_hotel_reviews_1bd8 28 helpful votes
    4 of 5 stars Reviewed February 16, 2015

    The price - $85 - was not bad. I am an IHG member. Room was clean and all of the furniture and kitchen items were up to date. Great location, quiet neighborhood with dining, theater and grocery store very near by. The AC was loud but didn't bother me but could see where others would find it distracting. Small lobby,... More 

    Was this review helpful? Yes
    Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

    We want to thank you for taking the time to rate us on Tripadvisor. We value all feedback from our guests so we can continue to strive to do better. If there is any further information you would like to share we would love to listen. Thank you, More 

    Hradec Kralove Region, Czech Republic
    Level Contributor
    16 reviews
    4 hotel reviews
    common_n_hotel_reviews_1bd8 2 helpful votes
    5 of 5 stars Reviewed January 27, 2015

    Room was large and very beutiful. It had separated bathroom, bedroom, place for working, relaxing part and kitchen - with many modern and usefull equipment. Staff was very friedly and heplful. Shop inside of hotel had a lots of goods and reasonable prices. It is situated in good and quiet location. Hotel has also really nice place for BBQ.

    Was this review helpful? Yes
    Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

    Thank you for choosing our property and for sharing your experience. We are thrilled that you enjoyed your stay and we look forward to your next visit at Candlewood Suites Austin NW. More 

    Dallas
    Level Contributor
    6 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 9 helpful votes
    4 of 5 stars Reviewed November 29, 2014

    Very Very Clean - personnel very nice and accommodating. If you have a pet - bring them along. Close to highways so its easy on and off. Room has a full size refrigerator, microwave, two burner stove top. You will not regret it.

    Was this review helpful? Yes
    Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

    Thank you for taking the time to share your comments about the Candlewood Austin Northwest! We look forward to having you back very soon! More 

    Dallas, Texas
    1 review
    1 of 5 stars Reviewed November 28, 2014

    Only stayed 1 night.. There were bugs in my bed. I will never stay here again. Lucky I booked through Hotels.com. They gave a full refund. I got a call from the manage she said they would be spraying the room and not to worry.

    Was this review helpful? Yes
    Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

    I am so sorry you had a bad experience during your stay at our hotel. We treat every issue that is brought to our attention very seriously that would prevent our guests from having a close to perfect stay with us. This time of year, when the weather is dramatically changing, hotels do experience an increase in issues concerning what... More 

    Saint Charles, Missouri
    Level Contributor
    6 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 7 helpful votes
    4 of 5 stars Reviewed November 11, 2014

    As I had read when I checked this place out on Trip Advisor, the staff is friendly, helpful, & altogether above average. I was very happy with the size & location of my room, & the kitchenette was great for a week-long stay. The laundry & the little grocery shop were handy after meetings that lasted all day--prices OK, too... More 

    Was this review helpful? Yes
    Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

    Thank you so much for taking the time to share your comments. We are always looking for feedback to ensure we provide a better stay for all of our guests. If there is anything else you would like to share please let us know. We look forward to your next trip to Austin! More 

    Toronto, Canada
    Level Contributor
    121 reviews
    72 hotel reviews
    common_n_hotel_reviews_1bd8 102 helpful votes
    3 of 5 stars Reviewed October 2, 2014

    Arrived for an overnight visit. No car!! $50 cab ride from airport. No facilities for breakfast except to buy food from the food shop and serve yourself. Air conditioner was very noisy so I switched it off but then woke up at 4:00am too hot. Basic facilities and certainly good for long term stay. Free laundry and drying machines are... More 

    Was this review helpful? Yes
    Jamie F, Front Office Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

    We do strive to provide a great value, privacy and convenience for our guests. We want to ensure you truly feel at home by offering the freedom to be in charge of your own priorities and on your own terms, whether in our Cupboard or laundry facility,etc. We certainly hope you will come back to visit, even for a shorter... More 

    Level Contributor
    21 reviews
    6 hotel reviews
    common_n_hotel_reviews_1bd8 11 helpful votes
    2 of 5 stars Reviewed September 24, 2014

    They only clean once a week and only give you enough so that every other day you have to do the dishes and get clean towels, the rooms smell old, the air conditioner is extremely loud no wonder everyone's tvs are blaring (you can hear your neighbors). The bath tubs are plastic and creak, and my first floor smelled like... More 

    Was this review helpful? Yes 1
    Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

    We want to apologize for the disappointing stay you experienced during your time with us in Austin. Even though it is true that we do weekly housekeeping we take great strides when training our staff to ensure that our guests know that we are available 24 hours a day if you need fresh linen and towels. Thank you again for... More 

    Questions? Get answers from hotel staff and past guests. Ask a question

    59 photos of this hotel

    Traveler photos: See what travelers like you saw

    Viewed
    All traveler photos (12)
    Viewed
    Room/suite (3)
    Viewed
    Dining (1)
    Viewed
    Bathroom (2)
    Viewed
    Other (6)

    Management photos: Courtesy of the property manager

    Viewed
    All management photos (47)
    Viewed
    Room/suite (11)
    Viewed
    Dining (6)
    Viewed
    Hotel & grounds (9)
    Viewed
    Business center/function rooms (1)
    Viewed
    Bathroom (1)
    Viewed
    Other (19)
    Check In Check Out
    Prices are for 1 room, 2 adults
    Show Prices
    Hotels you might also like...
    Also consider these accommodations in or near Austin
    Northwest Austin
    Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area
    Northwest Austin
    Hilton Garden Inn Austin Northwest / Arboretum
    Northwest Austin
    HYATT house Austin / Arboretum
    Show Prices
    Show Prices
    Show Prices
    Northwest Austin
    Staybridge Suites Austin Arboretum
    Northwest Austin
    Staybridge Suites Austin NW
    Northwest Austin
    Hampton Inn Austin - Arboretum Northwest
    Show Prices
    Show Prices
    Show Prices
    Questions? Get answers from hotel staff and past guests. Ask a question

    Amenities

    Enter dates for best prices
    Check In Check In Check Out Check Out
    Prices are for 1 room, 2 adults
    Price Your Stay