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Candlewood Suites - Austin Arboretum-Northwest

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9701 Stonelake Blvd., Austin, TX 78759
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1 room 1 guest
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Candlewood Suites - Austin Arboretum-Northwest
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56 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Houston, Texas
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 17, 2015

Stayed for 4 nights using my IATA card and enjoyed every minute. Clean and quiet describes this place. It was like a home away from home. Unfortunately not all IHG property staff are this friendly and professional as the staff here. I registered, made my payment and was never treated like a convicted felon. Holiday Inn Express Brownsville should learn... More 

Was this review helpful? Yes
Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

It was our pleasure to have you with us and we are delighted that you felt right at home. We do apologize for any negative experiences from any other IHG properties and are just grateful we had the opportunity to show you how important each and every guest is. Every survey means so much to us and we thank you... More 

Buenos Aires, Argentina
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 30, 2015

Nice rooms, they are clean, and the housekeeping is very often. The front desk is always available to help you in whatever you want. The hotel does not have breakfast included, but it has a lot of things to buy in the laundry room.

Was this review helpful? Yes
Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Thank you for taking the time to share your experience and for your wonderful rating. We appreciate you choosing our location and for painting a picture for future travelers. Please come back and see us soon. More 

Austin, Texas
2 reviews
5 of 5 stars Reviewed March 12, 2015

I did upgrade to a room with an extra bed(couch pullout) but even without this upgraded room, this was a very beautiful location. Staff were very kind, and helped with what we needed. The beds, rooms, and everything about them were very clean. The television was nice along with the addition of being able to rent a dvd from the... More 

Was this review helpful? Yes
Jamie F, Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Thank you for taking the time to review our property and for choosing Candlewood Suites Austin NW during your time in Austin. We truly appreciate your recommendation and detailed overview of our amenities for our future guests. We look forward to having you with us again. More 

Houston
Level Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed February 16, 2015

The price - $85 - was not bad. I am an IHG member. Room was clean and all of the furniture and kitchen items were up to date. Great location, quiet neighborhood with dining, theater and grocery store very near by. The AC was loud but didn't bother me but could see where others would find it distracting. Small lobby,... More 

Was this review helpful? Yes
Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

We want to thank you for taking the time to rate us on Tripadvisor. We value all feedback from our guests so we can continue to strive to do better. If there is any further information you would like to share we would love to listen. Thank you, More 

Hradec Kralove Region, Czech Republic
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 27, 2015

Room was large and very beutiful. It had separated bathroom, bedroom, place for working, relaxing part and kitchen - with many modern and usefull equipment. Staff was very friedly and heplful. Shop inside of hotel had a lots of goods and reasonable prices. It is situated in good and quiet location. Hotel has also really nice place for BBQ.

Was this review helpful? Yes
Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Thank you for choosing our property and for sharing your experience. We are thrilled that you enjoyed your stay and we look forward to your next visit at Candlewood Suites Austin NW. More 

Dallas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 29, 2014

Very Very Clean - personnel very nice and accommodating. If you have a pet - bring them along. Close to highways so its easy on and off. Room has a full size refrigerator, microwave, two burner stove top. You will not regret it.

Was this review helpful? Yes
Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Thank you for taking the time to share your comments about the Candlewood Austin Northwest! We look forward to having you back very soon! More 

Dallas, Texas
1 review
1 of 5 stars Reviewed November 28, 2014

Only stayed 1 night.. There were bugs in my bed. I will never stay here again. Lucky I booked through Hotels.com. They gave a full refund. I got a call from the manage she said they would be spraying the room and not to worry.

Was this review helpful? Yes
Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

I am so sorry you had a bad experience during your stay at our hotel. We treat every issue that is brought to our attention very seriously that would prevent our guests from having a close to perfect stay with us. This time of year, when the weather is dramatically changing, hotels do experience an increase in issues concerning what... More 

Travelers are raving about these Austin hotels

Saint Charles, Missouri
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed November 11, 2014

As I had read when I checked this place out on Trip Advisor, the staff is friendly, helpful, & altogether above average. I was very happy with the size & location of my room, & the kitchenette was great for a week-long stay. The laundry & the little grocery shop were handy after meetings that lasted all day--prices OK, too... More 

Was this review helpful? Yes
Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Thank you so much for taking the time to share your comments. We are always looking for feedback to ensure we provide a better stay for all of our guests. If there is anything else you would like to share please let us know. We look forward to your next trip to Austin! More 

Toronto, Canada
Level Contributor
122 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 stars Reviewed October 2, 2014

Arrived for an overnight visit. No car!! $50 cab ride from airport. No facilities for breakfast except to buy food from the food shop and serve yourself. Air conditioner was very noisy so I switched it off but then woke up at 4:00am too hot. Basic facilities and certainly good for long term stay. Free laundry and drying machines are... More 

Was this review helpful? Yes
Jamie F, Front Office Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

We do strive to provide a great value, privacy and convenience for our guests. We want to ensure you truly feel at home by offering the freedom to be in charge of your own priorities and on your own terms, whether in our Cupboard or laundry facility,etc. We certainly hope you will come back to visit, even for a shorter... More 

Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed September 24, 2014

They only clean once a week and only give you enough so that every other day you have to do the dishes and get clean towels, the rooms smell old, the air conditioner is extremely loud no wonder everyone's tvs are blaring (you can hear your neighbors). The bath tubs are plastic and creak, and my first floor smelled like... More 

Was this review helpful? Yes 1
Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

We want to apologize for the disappointing stay you experienced during your time with us in Austin. Even though it is true that we do weekly housekeeping we take great strides when training our staff to ensure that our guests know that we are available 24 hours a day if you need fresh linen and towels. Thank you again for... More 

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