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Candlewood Suites - Austin Arboretum-Northwest

2.0 of 5 9701 Stonelake Blvd., Austin, TX 78759
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Candlewood Suites - Austin Arboretum-Northwest
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Candlewood Suites - Austin Arboretum-Northwest
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50 reviews from our community

Traveler rating
    12
    19
    5
    5
    9
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22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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Dallas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very Very Clean - personnel very nice and accommodating. If you have a pet - bring them along. Close to highways so its easy on and off. Room has a full size refrigerator, microwave, two burner stove top. You will not regret it.

Was this review helpful? Yes
Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Thank you for taking the time to share your comments about the Candlewood Austin Northwest! We look forward to having you back very soon! More 

Dallas, Texas
1 review
1 of 5 stars Reviewed 3 weeks ago

Only stayed 1 night.. There were bugs in my bed. I will never stay here again. Lucky I booked through Hotels.com. They gave a full refund. I got a call from the manage she said they would be spraying the room and not to worry.

Was this review helpful? Yes
Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

I am so sorry you had a bad experience during your stay at our hotel. We treat every issue that is brought to our attention very seriously that would prevent our guests from having a close to perfect stay with us. This time of year, when the weather is dramatically changing, hotels do experience an increase in issues concerning what... More 

Saint Charles, Missouri
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 11, 2014

As I had read when I checked this place out on Trip Advisor, the staff is friendly, helpful, & altogether above average. I was very happy with the size & location of my room, & the kitchenette was great for a week-long stay. The laundry & the little grocery shop were handy after meetings that lasted all day--prices OK, too... More 

Was this review helpful? Yes
Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Thank you so much for taking the time to share your comments. We are always looking for feedback to ensure we provide a better stay for all of our guests. If there is anything else you would like to share please let us know. We look forward to your next trip to Austin! More 

Toronto, Canada
Top Contributor
104 reviews 104 reviews
69 hotel reviews
95 helpful votes 95 helpful votes
3 of 5 stars Reviewed October 2, 2014

Arrived for an overnight visit. No car!! $50 cab ride from airport. No facilities for breakfast except to buy food from the food shop and serve yourself. Air conditioner was very noisy so I switched it off but then woke up at 4:00am too hot. Basic facilities and certainly good for long term stay. Free laundry and drying machines are... More 

Was this review helpful? Yes
Jamie F, Front Office Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

We do strive to provide a great value, privacy and convenience for our guests. We want to ensure you truly feel at home by offering the freedom to be in charge of your own priorities and on your own terms, whether in our Cupboard or laundry facility,etc. We certainly hope you will come back to visit, even for a shorter... More 

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 24, 2014

They only clean once a week and only give you enough so that every other day you have to do the dishes and get clean towels, the rooms smell old, the air conditioner is extremely loud no wonder everyone's tvs are blaring (you can hear your neighbors). The bath tubs are plastic and creak, and my first floor smelled like... More 

Was this review helpful? Yes 1
Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

We want to apologize for the disappointing stay you experienced during your time with us in Austin. Even though it is true that we do weekly housekeeping we take great strides when training our staff to ensure that our guests know that we are available 24 hours a day if you need fresh linen and towels. Thank you again for... More 

Memphis,TN
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 3, 2014

I arrived on a very late flight, ( after midnight ) and was greeted warmly by the staff at the desk and checked in quickly. They provided me with details as far as amenities offered at this property which is basically more of an extended stay hotel. Upon entering the room, I was quite impressed for the price I had... More 

Was this review helpful? Yes 1
Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Thank you for such a wonderful review and recommendation. We appreciate you taking the time to help paint such a great picture of our property and amenities offered. We certainly look forward to your next visit! More 

Johannesburg, South Africa
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 4, 2014

Spent last week on a business trip here and found the suite to be clean, spacious and airy (you can actually open the windows yourself to let in natural air, unlike many others where you are forced to rely on air-conditioning). Staff are super-friendly and generally helpful all round. Great location and has a mall across the road with a... More 

Was this review helpful? Yes 1
Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

We are so pleased to hear that you enjoyed your stay! Thank you for taking the time to express your positive remarks. If there is anything we can do to help you make your next reservation please let me know! More 

Tulsa, Oklahoma
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed July 22, 2014

Loved the room. The kitchenette was great. Did not hear any noise from other guests the entire visit. Loved the area. I would definitely stay there again. Only negative I have is the outside security door next to our room was unlocked for the last two days and nights we were there. Felt a little uneasy without a locked door... More 

Was this review helpful? Yes
Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Laura, We are so thankful for your kind remarks about our hotel! We are so fortunate to be located in such a safe and quiet area of Austin. I am however sorry you experienced an issue with one of our exterior doors, we have corrected the issue so on your next visit to Austin we hope you will choose our... More 

Houston, Texas
Contributor
16 reviews 16 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 27, 2014

The room was very clean and spacious, the hotel was well located right off Highway 183 amongst several other reputable hotels, the staff was friendly, and the room had a kitchenette. The only drawback was that during the night when the a/c shut off, the room went from the loud hum of the unit to total silence which awakened me... More 

Was this review helpful? Yes 1
Jamie F, Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

We want to thank you for your positive review of our hotel! We understand that your time is very valuable and we appreciate you taking the time to rate and write a great review of our hotel! We do apologize for the issue you experienced with your A/C. As we enter the Texas summer we begin to see more issues... More 

新宿区, 東京都
1 review
3 of 5 stars Reviewed April 24, 2014

Although I had set the room telephone directory so as not to permit external calls to be directed, I was woken up by two unidentified calls early in the morning, which aggregated the jet lag not being able to sleep two nights in a row. The room is cleaned only once a week, when I had expected the bed linens... More 

Was this review helpful? Yes
Jamie F, Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

We want to apologize for the issues you experienced during your stay. We are addressing the phone call concern and ensuring we understand how the DND function works on all our guests phones. I also want to apologize that we did not explain well enough on how the housekeeping service works when you checked in. We do only perform housekeeping... More 

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Additional Information about Candlewood Suites - Austin Arboretum-Northwest

Address: 9701 Stonelake Blvd., Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites - Austin Arboretum-Northwest 2*
Number of rooms: 125
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Also Known As:
Candlewood Suites - Austin Arboretum-Northwest Hotel Austin
Candlewood Austin
Austin Candlewood Suites

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