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All 184 Austin hotels

Candlewood Suites - Austin Arboretum-Northwest

2.0 of 5 Hotel   |   9701 Stonelake Blvd., Austin, TX 78759 (Northwest Austin)
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68%
Ranked #95 of 184 hotels in Austin
A recent review
4 of 5 stars reviewed 4 weeks ago
MweeneMonze Johannesburg, South Africa
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44 people have reviewed this hotel

Traveler rating
    11
    17
    4
    4
    8
See reviews for
5
3
5
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Johannesburg, South Africa
1 review
4 of 5 stars Reviewed 4 weeks ago

Spent last week on a business trip here and found the suite to be clean, spacious and airy (you can actually open the windows yourself to let in natural air, unlike many others where you are forced to rely on air-conditioning). Staff are super-friendly and generally helpful all round. Great location and has a mall across the road with a... More

Was this review helpful? Yes
Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

We are so pleased to hear that you enjoyed your stay! Thank you for taking the time to express your positive remarks. If there is anything we can do to help you make your next reservation please let me know! More

Tulsa, Oklahoma
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed July 22, 2014

Loved the room. The kitchenette was great. Did not hear any noise from other guests the entire visit. Loved the area. I would definitely stay there again. Only negative I have is the outside security door next to our room was unlocked for the last two days and nights we were there. Felt a little uneasy without a locked door... More

Was this review helpful? Yes
Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Laura, We are so thankful for your kind remarks about our hotel! We are so fortunate to be located in such a safe and quiet area of Austin. I am however sorry you experienced an issue with one of our exterior doors, we have corrected the issue so on your next visit to Austin we hope you will choose our... More

Houston, Texas
Contributor
17 reviews 17 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 27, 2014

The room was very clean and spacious, the hotel was well located right off Highway 183 amongst several other reputable hotels, the staff was friendly, and the room had a kitchenette. The only drawback was that during the night when the a/c shut off, the room went from the loud hum of the unit to total silence which awakened me... More

Was this review helpful? Yes 1
Jamie F, Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

We want to thank you for your positive review of our hotel! We understand that your time is very valuable and we appreciate you taking the time to rate and write a great review of our hotel! We do apologize for the issue you experienced with your A/C. As we enter the Texas summer we begin to see more issues... More

新宿区, 東京都
1 review
3 of 5 stars Reviewed April 24, 2014

Although I had set the room telephone directory so as not to permit external calls to be directed, I was woken up by two unidentified calls early in the morning, which aggregated the jet lag not being able to sleep two nights in a row. The room is cleaned only once a week, when I had expected the bed linens... More

Was this review helpful? Yes
Jamie F, Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

We want to apologize for the issues you experienced during your stay. We are addressing the phone call concern and ensuring we understand how the DND function works on all our guests phones. I also want to apologize that we did not explain well enough on how the housekeeping service works when you checked in. We do only perform housekeeping... More

Austin, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 1, 2014

Location: fantastic - it's off of Mopac and 183, in the heart of the Arboretum area. There's plenty of places to walk to (Gateway is literally across the street, and there's quite a few restaurants within walking distance), and if you have to drive, just hit up one of the highways, you'll be there in not time at all! Room:... More

Was this review helpful? Yes 1
Jamie F, Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Thank you so much for the kind words in your review! We understand how busy our guests our and we appreciate you taking the time out of your day to write a wonderful review of our property. We certainly hope to see you back in Austin at our hotel soon! Thank you More

New York City, New York
Contributor
12 reviews 12 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 10, 2014

I have been staying in this hotel for over 2 months now and will be staying for another few months.. It's located right next to I-183 and I-1. Location is great as you hit one of the highways right out from the hotel, thus giving you access to any place in a quick manner.. there is a cinema hall right... More

Was this review helpful? Yes 1
Gainesville, Virginia
Top Contributor
82 reviews 82 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 4, 2013

I was in town for business and stayed here for four nights. The room was clean and spacious. The staff were always pleasant and helpful. I have only two negatives, the refrigerator turning on and off during the night would wake me up. Second, it would be nice if the bathroom fan and the light were on separate switches. The... More

Was this review helpful? Yes 1
Jessica S, Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Dear Susan, Thank you for taking the time to let us hear your voice. We are delighted you enjoyed our amenities and location and have taken note of your helpful comments. We will address this with our engineer. Hope to accommodate you again in the future and thank you again for your feedback. Happy travels. More

Anchorage, Alaska
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed October 24, 2013

My friend and I were very happy with this property. We didn't have a car for the first couple of days of our stay and it was easy access to the bus, close to Whole Foods with great food choices, very friendly and accommodating staff and a free laundry! Comfortable, clean rooms. One thing to note, this property does not... More

Was this review helpful? Yes 1
Jessica S, Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Dear ak_gypsy949, Thank you so much for your input! We are very happy you enjoyed your stay with us and we hope to host you again in the future. Happy travels. More

Lorain
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 10, 2013 via mobile

Stayed here on business for two weeks loved the location an staff. The laundry facilities were to use. There is so much to do in this area. The staff gets to know you and makes your stay very comforting. Clean rooms. Pet friendly hotel.

Was this review helpful? Yes 1
Jessica S, Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Dear Tonya, Thank you so much for your feedback - we love that you enjoyed our spacious suites, cleanliness and location. We are looking forward to your return to the Arboretum area of Austin! Thanks so much again and happy traveling, More

Washington DC, District of Columbia
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed September 23, 2013

This place was a MASSIVE improvement over the Extended Stay Arboretum North our corporate host had us previously lodged. The staff were very friendly, and even handled things like mail forwarding and having a package picked up both with ease and with a friendly attitude. The free and 24 hour laundry was very handy. I did not have a pet... More

Was this review helpful? Yes 1
Jessica S, Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Dear AT from DC, Thank you so much for taking the time to share your experience with other travelers! We are delighted to hear you enjoyed your month long stay and the amenities that came with it. We hope you enjoyed every bit of your Austin trip and are so happy we got to be a pleasant part of it!... More

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Additional Information about Candlewood Suites - Austin Arboretum-Northwest

Address: 9701 Stonelake Blvd., Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites - Austin Arboretum-Northwest 2*
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Also Known As:
Candlewood Suites - Austin Arboretum-Northwest Hotel Austin
Candlewood Austin
Austin Candlewood Suites

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Amenities

Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access Airport Transportation
Hotel Style
#95 Spa Hotel in Austin
Hotel Class
Official Description (provided by the hotel)
Candlewood Suites is not your traditional hotel, and that is the best part! At the Candlewood Suites Austin Arboretum NW we put the amenities where they really count; in the rooms! That means a suite with a full kitchen and plenty of space to stretch out! Each suite has a full kitchen complete with microwave, full sized refrigerator and all your utensils and pans to cook with. Work efficiently at your executive desk with two separate phone lines, free hi speed internet, check email and talk on the phone at the same time. Relax in the overstuffed recliner while you enjoy a DVD borrowed from the hotel in your DVD player. Work off some stress in our fitness center or visit our Candlewood Cupboard. In the Candlewood Cupboard you can purchase meals, snacks, and sundry items at value prices. ... more   less 
Number of rooms
125

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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