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All 182 Austin hotels

Candlewood Suites - Austin Arboretum-Northwest

2.0 of 5 Hotel   |   9701 Stonelake Blvd., Austin, TX 78759 (Northwest Austin)
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Ranked #98 of 182 hotels in Austin
A recent review
5 of 5 stars reviewed 2 weeks ago
Shelby P Austin, Texas
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40 people have reviewed this hotel

Traveler rating
    10
    15
    3
    4
    8
See reviews for
3
3
5
17
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Austin, Texas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

Location: fantastic - it's off of Mopac and 183, in the heart of the Arboretum area. There's plenty of places to walk to (Gateway is literally across the street, and there's quite a few restaurants within walking distance), and if you have to drive, just hit up one of the highways, you'll be there in not time at all! Room:... More

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New York City, New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 10, 2014

I have been staying in this hotel for over 2 months now and will be staying for another few months.. It's located right next to I-183 and I-1. Location is great as you hit one of the highways right out from the hotel, thus giving you access to any place in a quick manner.. there is a cinema hall right... More

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Gainesville, Virginia
Top Contributor
50 reviews 50 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 4, 2013

I was in town for business and stayed here for four nights. The room was clean and spacious. The staff were always pleasant and helpful. I have only two negatives, the refrigerator turning on and off during the night would wake me up. Second, it would be nice if the bathroom fan and the light were on separate switches. The... More

Was this review helpful? Yes
Jessica S, Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Dear Susan, Thank you for taking the time to let us hear your voice. We are delighted you enjoyed our amenities and location and have taken note of your helpful comments. We will address this with our engineer. Hope to accommodate you again in the future and thank you again for your feedback. Happy travels. More

Anchorage, Alaska
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed October 24, 2013

My friend and I were very happy with this property. We didn't have a car for the first couple of days of our stay and it was easy access to the bus, close to Whole Foods with great food choices, very friendly and accommodating staff and a free laundry! Comfortable, clean rooms. One thing to note, this property does not... More

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Jessica S, Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Dear ak_gypsy949, Thank you so much for your input! We are very happy you enjoyed your stay with us and we hope to host you again in the future. Happy travels. More

Lorain
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed October 10, 2013 via mobile

Stayed here on business for two weeks loved the location an staff. The laundry facilities were to use. There is so much to do in this area. The staff gets to know you and makes your stay very comforting. Clean rooms. Pet friendly hotel.

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Jessica S, Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Dear Tonya, Thank you so much for your feedback - we love that you enjoyed our spacious suites, cleanliness and location. We are looking forward to your return to the Arboretum area of Austin! Thanks so much again and happy traveling, More

Washington DC, District of Columbia
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed September 23, 2013

This place was a MASSIVE improvement over the Extended Stay Arboretum North our corporate host had us previously lodged. The staff were very friendly, and even handled things like mail forwarding and having a package picked up both with ease and with a friendly attitude. The free and 24 hour laundry was very handy. I did not have a pet... More

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Jessica S, Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Dear AT from DC, Thank you so much for taking the time to share your experience with other travelers! We are delighted to hear you enjoyed your month long stay and the amenities that came with it. We hope you enjoyed every bit of your Austin trip and are so happy we got to be a pleasant part of it!... More

Ohio City, Ohio
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 13, 2012

Very dirty hotel. Dog hair everywhere on the floors, even our room. Also the coffee bar was in a mess and I found dog hair within the washer and dryer. In addition I had ants in my room: The kitchen, nightstand and on the floor. Can also be found at the coffee area and the walls throughout the complete hotel.... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Dear James B, We certainly appreciate you bring this matter to our attention. I am sorry to read you received service that was less than satisfactory and apologize for any inconvenience it may have caused you. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very... More

Cibolo, Texas
Contributor
14 reviews 14 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed September 16, 2012

Location: I give this hotel's location two thumbs up for three reasons. First, the hotel is offset from any roadways so there is no background road noise. Second, albeit that there is no road noise, it is only a few blocks from Highway 183. That means you can blast north or south to get anywhere in the Austin area with... More

Was this review helpful? Yes 2
Jessica S, Front Office Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

What a wonderful and thorough review, Kayaking! Thank you so much for taking time out of your day to share your experience with the world. We look forward to seeing you again next time you travel to Austin! Thank you, Jessica Swarts Operations Manager More

Dallas, Texas
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 10, 2012

The hotel is very clean and comfortable, very quite, no breakfast because they have nice kitchen with full refr.stove, the lay out of the room was very good, people at front desk was more than accomadating and personal, going out of their way to be very helpful, making sure we had the correct room and willing to let you move... More

Was this review helpful? Yes 2
Jessica S, Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

M. Gibson, Thanks so much for your feedback! Very kind of you to go out of your way to tell the world about your delightful stay and we certainly love to hear our guests' thoughts. I'll pass on the accolades to my front desk and housekeeping teams and appreciate, once again, you sharing your experience. We look forward to serving... More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 13, 2012 via mobile

Hotel was clean, furniture is hard as a rock. No pool or breakfast either. Location was good.

Was this review helpful? Yes 2
Jessica S, Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Dear Sheehan, Thank you so much for your candid review about Candlewood Suites Arboretum. We appreciate you taking the time to give us some feedback. We are so glad you enjoyed our location and the cleanliness of our hotel - we take great pride in keeping our suites and grounds as beautiful as possible. Sorry about the furniture being so... More

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Additional Information about Candlewood Suites - Austin Arboretum-Northwest

Also Known As:
Candlewood Suites - Austin Arboretum-Northwest Hotel Austin
Candlewood Suites - Austin Arboretum-Northwest Hotel
Candlewood Suites Austin
Candlewood Austin
Austin Candlewood Suites
Austin Candlewood
Address: 9701 Stonelake Blvd., Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#75 Family Hotel in Austin
#98 Romantic Hotel in Austin
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites - Austin Arboretum-Northwest 2*
Official Description (provided by the hotel):
Candlewood Suites is not your traditional hotel, and that is the best part! At the Candlewood Suites Austin Arboretum NW we put the amenities where they really count; in the rooms! That means a suite with a full kitchen and plenty of space to stretch out! Each suite has a full kitchen complete with microwave, full sized refrigerator and all your utensils and pans to cook with. Work efficiently at your executive desk with two separate phone lines, free hi speed internet, check email and talk on the phone at the same time. Relax in the overstuffed recliner while you enjoy a DVD borrowed from the hotel in your DVD player. Work off some stress in our fitness center or visit our Candlewood Cupboard. In the Candlewood Cupboard you can purchase meals, snacks, and sundry items at value prices. ... more   less 
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