Candlewood Suites - Austin South (TX) - Hotel Reviews

Also Known As:: Candlewood Suites - Austin South Hotel Austin; Candlewood Suites - Austin South Hotel; Candlewood Suites Austin; Candlewood Austin; Austin Candlewood Suites; Austin Candlewood

Address: 4320 Interstate 35 South, Austin, TX 78745

Phone Number:

Region: United States > Texas > Austin

Amenities:

Fitness Center Free High-Speed Internet Free Parking Kitchenette Pets Allowed Suites Wheelchair access

Hotel Style:

Ranked #108 of 179 hotels in Austin

Price Range: $

Hotel Class:2 star (2*)

Official Description (provided by the hotel):: We are an all Suite Hotel with Studio and One Bedroom Suites located just minutes from Downtown Austin and the Austin Airport. We provide complimentary high speed internet in all guest rooms and free parkingas well. We are pet friendly and have a 24 hr fitness center. ... more less

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Elizabeth S

Pearland, Texas, United States

1 review

“Worst Hotel in years”

Reviewed April 8, 2013

I was booked by my company for SXSW and the hotel was at capacity. I spent the first 2 nights in a handicapped room with no bedside tables or counters in bathroom. Floor flooded every time I showered. I was moved, but spent the next 4 days without hot water. We were working 13 hour days and this was not... More

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We want to start off by apologizing to you about the inconvenience this situation has caused. We pride ourselves in our delivering of service to our hotel and we dropped the ball in this situation. We wish that we could have prevented the boiler from leaking causing the hot water issues. It was difficult to get qualified technicians to show... More

elderlygourmet

Fort Myers

Contributor

14 reviews

Reviews in 5 cities

7 helpful votes

“Convenient, Clean, easy access to downtown”

We recently stayed at the Candlewood Suites South in Austin, Texas during the Men's Regional NCAA Basketball Tournament. It was clean and comfortable with a nice little kitchen that was supplied with flatware, dishes, pots and pans and all manner of supplies and implements to allow us to make our own meals if we chose to do so. Truthfully, we... More

See 2 more reviews by elderlygourmet for Austin

We want to thank you for your comments! We are very excited about the team we have put together. and the hotel has been a big hit since the renovation. This team is very customer focused and we love to hear about their performance. We are glad you enjoyed your stay with us. Thank you again for sharing your comments... More

evannandallysmom

Lake Jackson

Reviewer

3 reviews

Reviews in 2 cities

“Couldn't ask for a better stay!”

Reviewed March 25, 2013

Staying here with points from my priority club membership, and Jessica made me feel like royalty! I was greeted with a smile and all the added perks of being a priority club member. I even got to spin the wheel and I received 1000 extra points. Our room was very nice! The bed was comfortable, the bathroom was spacious, and... More

We want to thank you for your comments! We are very excited about the team we have put together which includes Jessica. This team is very customer focused and we love to hear about their performance. We are glad you enjoyed your stay with us. And we are glad that Jessica was a great help. Thank you again for sharing... More

txstmom

Austin

5 reviews

4 hotel reviews

5 helpful votes

“Great Stay!!”

Reviewed March 24, 2013

Great customer service, Jessica was AWESOME! Great comfortable room. I would recommend this hotel to anyone visiting Austin. Only negative was our room was facing the back alley, so I couldn't keep an eye on my car. But other then that it was a great place to go for a weekend get away! Kitchen was equip with everything we needed... More

RIC S

Houston, Texas

“Lost reservation...Found!”

Reviewed March 18, 2013

We travelled to Austin for sxsw...For some reason our reservation was not in the system. Thankfully Keena helped us out and searched and with persistance was able to get us a great room!! Definitly recommend!! Thank you Keena!!

We want to thank you for your comments! Our newly renovated fully furnished suites with flat screens are beautiful and very spacious. We provide beautiful suites at a great value. We are glad you enjoyed your stay with us. And we are glad that Keena was able to assist in helping locate your reservation. Thank you again for sharing your... More

vc4enooinsaz

Scottsdale, Arizona

1 helpful vote

“terrible customer service, unauthorized cancellation”

Reviewed January 23, 2013

I, like TarjeiH, had booked and paid for a room here for SXSW through Hotels.com - 39 DAYS AGO. I was just informed that my reservation had been cancelled. Generally during large conferences, you cannot find nearby hotels on Hotels.com because the hotel pulls its rooms, knowing they can sell the rooms themselves for more. Apparently Candlewood did not pull... More

Was this review helpful? Yes 1

We want to start off by apologizing to you about the inconvenience this situation has caused. We pride ourselves in our customer service and we dropped the ball in this situation. We would like to make it up to you. We shared these last two reviews with our Front Desk Staff and used it as a way to improve our... More

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TarjeiH

Bergen, Norway

Senior Contributor

45 reviews

17 hotel reviews

Reviews in 20 cities

23 helpful votes

“Extremely disappointed for cancellation.”

Reviewed January 22, 2013

I booked my stay here for this years SXSW in September, to be sure I had a place to stay during the convention. I stayed here in 2011, and was actually looking forwards to staying here again. But today my room got cancelled due to overbooking. Getting a room in Austin som close to SXSW is pretty hard, at least... More

Was this review helpful? Yes 2

See 6 more reviews by TarjeiH for Austin

We want to start off by apologizing to you about the inconvenience this situation has caused. We pride ourselves in our customer service and we dropped the ball in this situation. We would like to make it up to you. We know that we are in the business to serve our guests and we hope that you will come and... More

78armadillo

austin tx

Senior Reviewer

9 reviews

7 hotel reviews

Reviews in 7 cities

4 helpful votes

“good value, nice staff”

Reviewed December 8, 2012

This hotel exceeded expectations. I found it superior to other extended stay suites in Austin. A little worn, and not a 5star, but clean, pleasant smelling (which to me means no odor at all,) comfortable bed, flat screen TV, plus a working and well appointed kitchen-ette. No problems or complaints. Nice staff.

We want to thank you for your comments! We pride ourselves in our customer service. We are excited for our guests to experience our newly renovated fully furnished suites with our incredible flat screens. Thank you again for sharing your comments with us and we hope when you are back in the area you stop by YOUR Candlewood Suites Austin... More

perezstudios

Fresno, CA

17 reviews

3 hotel reviews

3 helpful votes

“Spacious Suites”

Reviewed November 7, 2012

I was expecting this place to have just an ordinary room but when I walked in and saw the huge living room along with the full size stove and refrigerator I knew this was a great deal. The best part is the price. Its hard in my profession to find a descent room for the price limit that my company... More

We want to thank you for your comments! Our newly renovated fully furnished suites with flat screens are beautiful and very spacious. We provide beautiful suites at a great value. We are glad you enjoyed your stay with us. Thank you again for sharing your comments with us and we hope when you are back in the area you stop... More

erin464

10 reviews

15 helpful votes

“Great value hotel!”

Reviewed November 5, 2012

My boyfriend and I stayed here when visiting Austin for the Austin City Limits music festival. Right away, the front desk clerk was incredibly helpful. She had maps printed, festival schedules photocopied, and was able to offer us all sorts of transportation advice. She was great! When we got to our room we were pleasantly surprised, as the room looked... More

We want to thank you for your comments! I am so sorry that mattress was so hard for you. Next time please let the front desk know and we can try switch out the mattress for another one that may be more comfortable for you. We pride ourselves in our customer service and we usually always have items such as... More

1-10 of 47 reviews

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Candlewood Suites - Austin South Hotel

Candlewood Suites - Austin South

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