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Candlewood Suites - Austin South

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4320 Interstate 35 South, Austin, TX 78745
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Candlewood Suites - Austin South
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Candlewood Suites - Austin South
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84 reviews from our community

Traveler rating
    25
    31
    12
    6
    10
See reviews for
10
19
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32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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Los Angeles, California
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I stayed at this Candlewood Suites hotel while in Austin. The hotel itself is good with plenty of free parking, good service and overall good price. They offer free washers and dryers and snacks. The only negative was dirty towels when I checked in but the room itself was big, a bit dated but comfortable. There are other hotels that... More 

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Dublin, Ireland
Contributor
15 reviews 15 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 weeks ago

I stayed here for 2 weeks in February while I was in Austin working. The hotel is very basic. There is no restaurant or any area to get food and as such there is no breakfast available. The housekeeping is only done once a week so as a result if you want fresh towels or sheet you have to go... More 

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CandlewoodMGR, Guest Relations Manager at Candlewood Suites - Austin South, responded to this review

Carl-Dublin2014 We hate to hear your disappointment with our hotel and we truly wish we could have provided more amenities for you. We would like a second chance if you are ever back in the area. We do provide things like our Candlewood Cupboard where you can purchase breakfast, lunch or dinner items. There is also a place to set... More 

Tulsa, OK
1 review
1 of 5 stars Reviewed March 12, 2015

I was supposed to stay here to attend an event at the Convention Center. Unfortunately, ice storms and snow prevented the trip. I had made a non-refundable reservation, so I understand that the policy is that I would be offered no sympathy. However, I disagree with that policy. If an act of God (and Mother Nature) prevent the trip that... More 

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CandlewoodMGR, Guest Relations Manager at Candlewood Suites - Austin South, responded to this review

mortyman, We completely agree with you and need to apologies for not being hospitable and sensitive to your situation. Please feel free to reach out to the hotel management at your convenience so we can resolve this for you. Respectfully, More 

Wichita Falls, Texas
Top Contributor
115 reviews 115 reviews
19 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed January 9, 2015

South Austin, not too far from 6th Street, Downtown area, 5 minute drive. The hotel is nice, quiet, the staff was very friendly and nice. I didn't see any of the problems in the other review- no bugs, very clean. Parking was close, it is an older hotel, but perfectly acceptable rooms, had some A/C problems, but the staff can... More 

Was this review helpful? Yes 2
New York, New York, United States
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed December 29, 2014

This hotel is badly in need of renovation. First of all, the hotel is not conveniently located off IH-35. It will be difficult to drive to...you need to exit early. But the worst part are the many dead insects lying around the window. The front desk manager even acknowledged a big insect problem. Then he moved me to another room... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites - Austin South, responded to this review

Dear Jas0n2013, Thank you very much for your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service and quality of its product and for this reason your comments are very troubling and will certainly be looked into. Unfortunately, your account settings do not allow us to... More 

Kempner
Top Contributor
54 reviews 54 reviews
25 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 27, 2014

Recently my wife and I took a small vacation to Las Vegas and we flew out of Austin, TX. Since we live almost 80 miles north of the Austin and we were flying out at 6:00 in the morning, we decided to stay in Austin the night before the flight. I chose this hotel since I am a member of... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed December 1, 2014

Great customer service at the front desk. The gentleman Travis really help out and answer all my questions. Room was extremely great for the price. I would most definitely stay here again on future trips to Austin.

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Connecticut
Top Contributor
310 reviews 310 reviews
68 hotel reviews
247 helpful votes 247 helpful votes
4 of 5 stars Reviewed November 9, 2014

Rooms were spacious with refrigerator, microwave and kitchenette sink. Candlewood Cupboard made it easy with their honor system to attain items to eat or nosh on. Bed was comfortable and internet worked well. Entry to the hotel was interesting as it was only single wide and not double wide like in other hotels so negotiating with a large suitcase was... More 

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Delaware, Ohio
Top Contributor
77 reviews 77 reviews
3 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed October 13, 2014

Overall this is a good place to stay. It has reasonable rates compared to others when I searched for a reservation. My room had a full refrigerator, stove top, dishwasher, two place settings, pots and pans, and microwave; go buy groceries and eat economically. The bed was comfy. The heating/cooling temperature was spot-on. (I took a portable thermometer.) The room... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites - Austin South, responded to this review

Dear Thom P, Thank you for writing a review about your recent stay with us. It is our pleasure to hear that you liked the room amenities, cleanliness and comfortable beds. It is regrettable to hear that we fell short of your expectation with regard to the housekeeping services and some areas in your room not vacuumed. Also, I am... More 

Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 30, 2014

Situated off IH 35 and 71, this is a good value and close to the heart of Austin. A basic room with comfortable amenities for one night or a weeks stay, this place is popular with guest. Some of Austin's favorite restaurants and icons are minutes away.

Was this review helpful? Yes
CandlewoodMGR, Guest Relations Manager at Candlewood Suites - Austin South, responded to this review

Majordad82, Thank you so much for taking time out of your day to give us such a great review. It truly means the world to us! We hope to see you again soon! Safe Travels! More 

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