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Candlewood Suites - Austin South

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4320 Interstate 35 South, Austin, TX 78745
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Candlewood Suites - Austin South
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91 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (91)
  • Mar-May only
    (22)
  • Jun-Aug only
    (22)
  • Sep-Nov only
    (28)
  • Dec-Feb only
    (19)
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Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW

Nice and clean. Well equipt With comftable bad. Huge room Refrigerator Microwave Coicker Coffee machine and an iron. The coffee ,popcorn and fruits are free. There's also free to use Laundry and drying machines. The stuff are very friendly. All the stuff. I recomend

Was this review helpful? Yes
Monterey, California
1 review
1 of 5 stars Reviewed 2 weeks ago

I had a reservation 2 rooms due to come in on Monday June 15,2015 for 2 nights me & a coworker for a conference. up on check-in we were told that one of our rooms was giving away due to the credit card declining,but yet they keeped one room with the same credit card,which I don't understand, nobody try to... More 

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CandlewoodMGR, Guest Relations Manager at Candlewood Suites - Austin South, responded to this review

Sally D. I want to first state that we truly are sorry that we were not able to accommodate you and honor your reservations. As I know you read when reserving these rooms, the charge was due upon purchase. Unfortunately the phone number provided did not work, so we were not able to reach out to you. Against the policy,... More 

Travelers are raving about these Austin hotels

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Right outside the city centre, only a short ride away. The room is clean and spacious, and you have most of what you need. We had an issue with our car on the parking lot, and the help we got from the staff was incredible! They helped with everything they could, even more! Thanks! Recomend a stay here if you... More 

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McAllen, Texas, United States
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago credit card Amex Card Member Review

A clean, comfortable room with kitchen & recliner. Off street parking. Outdoor grilling pavilion. More expensive than we'd like but not too bad for Austin. Wish they had an ice machine. You're supposed to make ice in your in-room refrigerator, but it takes too long to make too little. We bought a bag.

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Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

2 nights. Huge room. With coffee machine ,big refridgerator , microwave oven and a cocker. Very clean. Free use of loundry machines and dryers. Free popcorn, coffee and fruit. Not close to center or airport. Tragic can be a hinder. Reception are great. all personal are very nice. I strongly recommend.

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Woodside
Level Contributor
165 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 5 weeks ago

A very good property with up-to-date clean rooms and plenty of parking. Convenient to downtown, and right off of I35. Just a little difficult to get there if you're not familiar with the intersection of 35 and 71, and getting to the service road. Staff was nice, and this location has a 24 hour front desk, unlike a few other... More 

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New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed May 25, 2015

We booked 2 prepaid NS rooms in Jan 2015 for a stay in May 2015. The reservation was for non-smoking rooms. Be aware that Candlewood only recognizes this as a "request" not a specific room type reservation. While I was sitting in the lobby a representative from Hotels.com called the Candlewwod Suites hotel. The parking lot was full of AT&T... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites - Austin South, responded to this review

Dear JohnJStr, Thank you for taking the time to write your review. We would like to extend our sincere apologies for the issues you had with the front desk particularly with the room assignments. We take comments such as these very seriously and would like to follow up with you. We have sent you a private message to obtain more... More 

Los Angeles, California
Level Contributor
57 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed April 11, 2015

I stayed at this Candlewood Suites hotel while in Austin. The hotel itself is good with plenty of free parking, good service and overall good price. They offer free washers and dryers and snacks. The only negative was dirty towels when I checked in but the room itself was big, a bit dated but comfortable. There are other hotels that... More 

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Dublin, Ireland
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed March 14, 2015

I stayed here for 2 weeks in February while I was in Austin working. The hotel is very basic. There is no restaurant or any area to get food and as such there is no breakfast available. The housekeeping is only done once a week so as a result if you want fresh towels or sheet you have to go... More 

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CandlewoodMGR, Guest Relations Manager at Candlewood Suites - Austin South, responded to this review

Carl-Dublin2014 We hate to hear your disappointment with our hotel and we truly wish we could have provided more amenities for you. We would like a second chance if you are ever back in the area. We do provide things like our Candlewood Cupboard where you can purchase breakfast, lunch or dinner items. There is also a place to set... More 

Tulsa, OK
1 review
1 of 5 stars Reviewed March 12, 2015

I was supposed to stay here to attend an event at the Convention Center. Unfortunately, ice storms and snow prevented the trip. I had made a non-refundable reservation, so I understand that the policy is that I would be offered no sympathy. However, I disagree with that policy. If an act of God (and Mother Nature) prevent the trip that... More 

Was this review helpful? Yes
CandlewoodMGR, Guest Relations Manager at Candlewood Suites - Austin South, responded to this review

mortyman, We completely agree with you and need to apologies for not being hospitable and sensitive to your situation. Please feel free to reach out to the hotel management at your convenience so we can resolve this for you. Respectfully, More 

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