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Candlewood Suites - Austin South

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4320 Interstate 35 South, Austin, TX 78745
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Candlewood Suites - Austin South
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86 Reviews from our TripAdvisor Community

Traveler rating
    25
    32
    12
    6
    11
See reviews for
11
19
11
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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    (86)
  • Mar-May only
    (22)
  • Jun-Aug only
    (17)
  • Sep-Nov only
    (28)
  • Dec-Feb only
    (19)
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Woodside
Top Contributor
74 reviews 74 reviews
42 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

A very good property with up-to-date clean rooms and plenty of parking. Convenient to downtown, and right off of I35. Just a little difficult to get there if you're not familiar with the intersection of 35 and 71, and getting to the service road. Staff was nice, and this location has a 24 hour front desk, unlike a few other... More 

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New York City, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

We booked 2 prepaid NS rooms in Jan 2015 for a stay in May 2015. The reservation was for non-smoking rooms. Be aware that Candlewood only recognizes this as a "request" not a specific room type reservation. While I was sitting in the lobby a representative from Hotels.com called the Candlewwod Suites hotel. The parking lot was full of AT&T... More 

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Travelers are raving about these Austin hotels

Los Angeles, California
Senior Contributor
49 reviews 49 reviews
29 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 11, 2015

I stayed at this Candlewood Suites hotel while in Austin. The hotel itself is good with plenty of free parking, good service and overall good price. They offer free washers and dryers and snacks. The only negative was dirty towels when I checked in but the room itself was big, a bit dated but comfortable. There are other hotels that... More 

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Dublin, Ireland
Contributor
16 reviews 16 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 14, 2015

I stayed here for 2 weeks in February while I was in Austin working. The hotel is very basic. There is no restaurant or any area to get food and as such there is no breakfast available. The housekeeping is only done once a week so as a result if you want fresh towels or sheet you have to go... More 

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CandlewoodMGR, Guest Relations Manager at Candlewood Suites - Austin South, responded to this review

Carl-Dublin2014 We hate to hear your disappointment with our hotel and we truly wish we could have provided more amenities for you. We would like a second chance if you are ever back in the area. We do provide things like our Candlewood Cupboard where you can purchase breakfast, lunch or dinner items. There is also a place to set... More 

Tulsa, OK
1 review
1 of 5 stars Reviewed March 12, 2015

I was supposed to stay here to attend an event at the Convention Center. Unfortunately, ice storms and snow prevented the trip. I had made a non-refundable reservation, so I understand that the policy is that I would be offered no sympathy. However, I disagree with that policy. If an act of God (and Mother Nature) prevent the trip that... More 

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CandlewoodMGR, Guest Relations Manager at Candlewood Suites - Austin South, responded to this review

mortyman, We completely agree with you and need to apologies for not being hospitable and sensitive to your situation. Please feel free to reach out to the hotel management at your convenience so we can resolve this for you. Respectfully, More 

Wichita Falls, Texas
Top Contributor
125 reviews 125 reviews
21 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed January 9, 2015

South Austin, not too far from 6th Street, Downtown area, 5 minute drive. The hotel is nice, quiet, the staff was very friendly and nice. I didn't see any of the problems in the other review- no bugs, very clean. Parking was close, it is an older hotel, but perfectly acceptable rooms, had some A/C problems, but the staff can... More 

Was this review helpful? Yes 2
New York, New York, United States
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed December 29, 2014

This hotel is badly in need of renovation. First of all, the hotel is not conveniently located off IH-35. It will be difficult to drive to...you need to exit early. But the worst part are the many dead insects lying around the window. The front desk manager even acknowledged a big insect problem. Then he moved me to another room... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites - Austin South, responded to this review

Dear Jas0n2013, Thank you very much for your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service and quality of its product and for this reason your comments are very troubling and will certainly be looked into. Unfortunately, your account settings do not allow us to... More 

Kempner
Top Contributor
54 reviews 54 reviews
25 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 27, 2014

Recently my wife and I took a small vacation to Las Vegas and we flew out of Austin, TX. Since we live almost 80 miles north of the Austin and we were flying out at 6:00 in the morning, we decided to stay in Austin the night before the flight. I chose this hotel since I am a member of... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed December 1, 2014

Great customer service at the front desk. The gentleman Travis really help out and answer all my questions. Room was extremely great for the price. I would most definitely stay here again on future trips to Austin.

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Connecticut
Top Contributor
321 reviews 321 reviews
71 hotel reviews
253 helpful votes 253 helpful votes
4 of 5 stars Reviewed November 9, 2014

Rooms were spacious with refrigerator, microwave and kitchenette sink. Candlewood Cupboard made it easy with their honor system to attain items to eat or nosh on. Bed was comfortable and internet worked well. Entry to the hotel was interesting as it was only single wide and not double wide like in other hotels so negotiating with a large suitcase was... More 

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