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BEST WESTERN PLUS Austin City Hotel

#38 of 190 Hotels in Austin
Certificate of Excellence
GreenLeadersSilver level
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2200 South I-35, Austin, TX 78704 (Formerly Clarion Inn and Suites Conference Center)
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BEST WESTERN PLUS Austin City Hotel
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478 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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Chicago
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This is a busy hotel and it is well located in Austin, but something seemed a little bit off about the place. I can't really explain it: our room was clean enough, the television worked fine, and the free breakfast was pretty decent. But still, this is not a great hotel. All (or most, anyway) of the rooms have outside... More 

Was this review helpful? Yes
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Best Western Plus Austin City is a nice little hotel in a great location – just off the highway in South Austin. A right turn on Oltorf and you are headed towards South Congress – I’m told the ‘weird’ of keep Austin weird. There are hip eateries and shops as well as the famous bat bridge. The location is... More 

Was this review helpful? Yes 1
Harlingen, Texas
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Pros: updated hotel Soundproof glass...so you don't hear pool people Complimentary coffee/water Clean Comfy bed Staff will address concerns and resolve issues Microwave/fridge in room Cold a.c. units Desk in room Fast wifi Breakfast has protein options...and they refill eggs/food right before the end time. Pool Fitness room with dumb bells Free parking Heb, cvs, corner store and soco close... More 

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Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review

Thank you so much for such a thorough review! Our staff works very hard and is very dedicated to providing exceptional stays for all our guests. We want to be your home away from home when you are in Austin: please join our family of regular guests! More 

Level Contributor
133 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel is large, with indoor and outdoor corridors. We had a suite on the second floor. All the staff were wonderful! Since the layout is large you need key access to other sections. There is a nice gym, pool (outdoors), and hot tub. Breakfast is included and there was plenty to choose from. It is about 10 min. to... More 

Was this review helpful? Yes
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review

Thank you so much for staying with us and for sharing your experience. Our staff is always happy when a guest has a pleasant stay: providing exceptional customer service is what we are all about! We are very close to the Visitors Center downtown, and we are just minutes from the Soco District on South Congress: hope you enjoyed the... More 

1 review
4 of 5 stars Reviewed 1 week ago

This is the fist time I stayed at a Best Western Plus, I was really surprised, the hotel was great and also clean. Breakfast was awesome, rooms are a good size, bed was comfortable. I will absolutely stay at a Best Western Plus again in the future.

Review collected in partnership with Best Western

Was this review helpful? Yes
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review

Thank you for sharing your experience and for taking a chance on our brand, I really appreciate that! I hope you tried building your own breakfast taco; we have been offering this for several months and our guests really like them. We are dedicated to providing every guest a memorable stay and as a staff we read our guest's comments... More 

Mission Viejo, California
Level Contributor
52 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

First of all, it was our very first time to Austin Texas. The location was very close to downtown Austin which made getting around very helpful. When we checked in, the lovely young lady at the front desk was most helpful with any and all questions we had about Austin. It was very clear she loved her city. She left... More 

Was this review helpful? Yes
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review

Thank you so much for staying with us and for you review of your stay. I know our front desk staff will be pleased that you felt welcome and attended to. Those of us in customer service stay in it so we may make people like yourself happy and satisfied. Welook forward to seeing you again very soon! More 

Los Angeles, CA
Level Contributor
40 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 stars Reviewed 1 week ago

I'm a frequent traveler and book travel for others for work. I have a personal rule that I never review a hotel before the stay is complete... if I have problems during my stay I address them and give the hotel a chance to fix it, as sometimes the front desk can redeem themselves. With this hotel, I had written... More 

Was this review helpful? Yes
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review

Thank you for staying with us in June and for sharing your experience. Please accept my apologies for the inconvenience caused you during your stay. I understand your frustration and dissatisfaction with your stay. I do hope you shared your difficulties with the front desk while you were here as we would want to address those issues and relocate you... More 

El Paso, United States
1 review
5 of 5 stars Reviewed 1 week ago

I reviewed this hotel because I have been there twice and both times I have had nothing but great experiences at Best Western. Not only is the staff very friendly and helpful but the room was super clean and smelled nice. And it was nice and cool. I never had to mess with the thermostat! Overall, I would definitely go... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review

Thank you so much for staying with us. Glad you thought we were a "cool" place. We all come to work everyday wanting to provide an exceptional experience for our guests. We study every guest's feedback with the goal of improving our product, a continuous process. I hope we are your home away from home and that we see you... More 

Salt Lake City, Utah
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

I loved this hotel!! The staff was friendly and so helpful just like the rest of Austin. Our room was swanky and clean! I wanted to steal that bed because it was so comfy. It was worth every penny and more. I have not one negative thing to say about it. Also it's just around the corner from SoCo or... More 

Was this review helpful? Yes 1
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review

Thank you so much for staying with us and for sharing your experience. I am so glad you found us and enjoyed the area around the hotel. All the restaurants on South Congress have such great food and unique personalities, No need to go beyond South Congress and have a great stay here. We look forward to your return! More 

Wylie, Texas
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We were not booked here but after Very Bad Customer Service across the high way we came to Best Western Plus & it was THE BEST !!! Very Good Customer Service, Nice Rooms & Beautiful Pool. I will stay here again when I travel again to Austin.

Review collected in partnership with La Quinta

Was this review helpful? Yes 1
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review

I am so glad we were able to accommodate you especially after a bad experience elsewhere. We are dedicated to providing excellent customer service while we keep the property fresh and up to date. I am so happy we succeeded in providing a memorable stay and we look forward to seeing you again very soon! More 

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