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All 182 Austin hotels

BEST WESTERN PLUS Austin City Hotel

3.0 of 5 Hotel   |   2200 South I-35, Austin, TX 78704 (Formerly Clarion Inn and Suites Conference Center)
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86%
Ranked #36 of 182 hotels in Austin
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed today
jp2413 San Jose
  • Reviews (229)
  • Photos (82)
  • Amenities
  • Room tips (38)
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229 people have reviewed this hotel

Traveler rating
    111
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
San Jose
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed today NEW

My friend and I drove from Dallas to Austin to view the bats from Congress Bridge. I searched through several websites for a nice, reasonable hotel...the Best Western Plus Austin City Hotel kept coming up. We couldn't have been happier with our choice! The hotel has been updated and remodeled and generated a cool, hip vibe, although it was obviously... More

Was this review helpful? Yes
El Paso, Texas
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I think this hotel should definitely be rated a four star hotel. Staff was helpful finding fireworks Friday (July 4th), and friendly too. The Blue Moon bar and restaurant inside the hotel was pretty good too. The best part however was the room! This was hands down the nicest Best Western I had stayed at in a long time.

Was this review helpful? Yes 2
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review

Thank you for writing such a wonderful review. It made my day! I am so glad you got to see the fireworks-Austin outdid itself this year! We look forward to seeing you again soon! More

Corpus Christi, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Staff was very courteous and helpful. Great location close to downtown, SOCO area, and the University of Texas. Nice, quiet, clean rooms. Quick response from staff in regards to our WiFi question. Enjoyed our stay. Will stay here next time we are in Austin.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review

Thank you so much for the great review! We appreciate your feedback and will be happily sharing it with our management team. We look forward to your next visit. More

Dallas
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

This was the weekend of the 4th or July. My husband and I drove all the way from Dallas to San Antonio for the World Grudge Nationals Racing. By the end of the day, we were tired. We drove from San Antonio to Austin and stopped at every hotel in between to get a room. Either every hotel was booked... More

Was this review helpful? Yes 3
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review

Thank you for the detailed and glowing review. I am so glad you and your husband enjoyed your stay here. We hope to see you again soon! I would like to point out that our restaurant, The Blue Moon Bar & Grill, offers live music every night but Monday. They have Buy In Poker on Mondays. Also, if you liked... More

Berlin, New Jersey
1 review
3 of 5 stars Reviewed 1 week ago

We stayed at your hotel from Th. June 26th to Mon. June 30th. Everything was going well until Saturday when we returned from our day to find out room was not cleaned/serviced. It was late, but we called the front desk and complained. They offered to send up some clean towels. The following day, Sunday, a cleaning person came in... More

Was this review helpful? Yes
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review

Please allow me to apologize for your inconvenience. We strive to make each guest as happy as possible. I have shared this review with both our housekeeping and our front desk teams and we will use it to retrain our team. I appreciate the feedback. It is as important to know when we fail to meet expectations so that we... More

Chattanooga, Tennessee
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel was clean and the staff was very helpful. Even the sofa pull-out was comfortable. The morning attendant at the front desk gave us the name of a fantastic place to eat- Curra's- where locals like to go. The pool area was also nice. Another side feature was the coffee machine in the lobby; not just the pump carafe,... More

Was this review helpful? Yes 1
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review

Thank you for your wonderful review! We appreciate the feedback! Next time you visit Austin-be sure to visit us too! Curra's is an old time Austin favorite and they will be here waiting for you too! More

Corpus Christi, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

the most comfortable sleep ive had in a long time and the ac was cold just the way i like it. i am definately going to stay in this hotel again when i head back to austin and also recommend this place to any and all that are looking for a hotel to stay at, this is the place to... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review

Thank you so much for the wonderful review. It is soooo gratifying to hear that you enjoyed your stay and intend to visit us again soon. I will share this with our management team. More

Gatesville, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My girlfriend and I stayed here for 3 nights and every night was just wonderful! The staff went above and beyond, they definitely took great care of us. The hotel itself was simply beautiful the pool was relaxing everything was very clean! I recommend this to anyone wanting to grab a cab and go down to 6th street or Rainey... More

Was this review helpful? Yes 2
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review

Thank you so much for taking the time to review our hotel. I am so glad that you enjoyed your visit. We work hard to give each guest a great experience. I look forward to welcoming you back here soon! More

A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago

This was by far one of the best hotel stays we've had. The entire staff went above and beyond every step of the way from check in to check out. Without even having o ask they were there to help. No detail was overlooked. The excellent staff and service at this hotel far exceeded that of more expensive hotels we've... More

Was this review helpful? Yes 3
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review

Thank you for taking the time to review our hotel. We are so glad that you enjoyed your visit. We do our best to make sure that each and every guest experiences 'true southern hospitality' and it is gratifying to hear about it. We look forward to your next visit! More

west palm beach, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was clean and newly renovated. The hotel bar and restaurant was great! it had live music which was very entertaining. The service at the front desk was amazing, they were so helpful and very accommodating.

Review collected in partnership with Best Western

Was this review helpful? Yes 3
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review

Thank you so much for the great review! We are so happy when our guests enjoy their visit and hope to see you again soon! More

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Additional Information about BEST WESTERN PLUS Austin City Hotel

Address: 2200 South I-35, Austin, TX 78704 (Formerly Clarion Inn and Suites Conference Center)
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Austin City Hotel 3*
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Also Known As:
Clarion Inn And Hotel Austin
Clarion Hotel Austin
Clarion Austin
Austin Clarion

82 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#4 Green Hotel in Austin #7 Best Value Hotel in Austin #26 Family Hotel in Austin #31 Romantic Hotel in Austin #34 Business Hotel in Austin
Hotel Class
Number of rooms
154

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