We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN PLUS Austin City Hotel

#39 of 191 Hotels in Austin
Certificate of Excellence
GreenLeadersSilver level
Hotel website
Hotel deals
2200 South I-35, Austin, TX 78704 (Formerly Clarion Inn and Suites Conference Center)
Special Offer
1,000 bonus reward points
2 people have started booking this hotel
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Professional photos
BEST WESTERN PLUS Austin City Hotel
View Map
Add Photo Write a Review

508 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    243
    184
    46
    23
    12
See reviews for
155
136
35
100
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (508)
  • Mar-May only
    (157)
  • Jun-Aug only
    (163)
  • Sep-Nov only
    (76)
  • Dec-Feb only
    (112)
All months
Fort Atkinson
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Very simple check-in and check-out, Desk staff very friendly and helpful! The room we had was a queen very nice décor had a small fridge and a microwave as well as coffee maker with Maxwell house brand coffee, bed was comfy for us. Enough room for the two of us. Overall very good room, Housekeeping was very good! Plenty of... More 

Was this review helpful? Yes
Miller Place, New York
Level Contributor
138 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We recently stayed here 6 nights. Great staff working here. Rooms clean and comfortable. Breakfast fresh and ample with eggs, waffles, toast and yogurt. Coffee 24/7 in the lobby. Fresh apples too. Beautiful pool and jacuzzi. Convenient location to downtown Austin. Our "home" in Austin.

Was this review helpful? Yes
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here one night after helping my daughter move to Austin for college. Check-in was easy. I was very pleased with our room, even if it was a little small. We had the room with one queen bed. Everything was clean & neat, and there were no bad smells. :) We were on the back side of the hotel... More 

Was this review helpful? Yes 1
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review

Thank you so much for selecting our hotel during your recent visit to Austin. It sounds as though we met your accommodation needs and exceeded your expectations: that makes us happy! With family attending school here it sounds as though you will be in Austin regularly. I hope you join our family of regular guests: we would be so happy! More 

Level Contributor
109 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Just finished another great stay at the Austin City Hotel. Been staying here for several years and would not consider anywhere else. Excellent customer service as always. Very comfortable rooms with convenient off street parking. Nice complementary breakfast, fitness center and attractive pool and spa for your relaxation and enjoyment. Very good comfort food served until the late hours of... More 

Was this review helpful? Yes 1
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review

Thank you so much for your kind statements and loyalty to this hotel. We cherish our regular guests and are so glad this is your home away from home in Austin. Hope to see you again very soon! More 

Albany, New York
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Spent one night at the Best Western Plus Austin City Hotel which was towards the beginning of our two week road trip of the Southwestern US. Check in was easy, quick and pleasant. Room was clean and beds were comfortable. The breakfast had a good selection of foods.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review

Thank you for selecting our hotel as you traveled through Austin and for taking the time to share your experience. We are so happy that you were happy: those of us in customer service thrive on providing good service and an exceptional experience for our guests; I hope you stay again on your way back through! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I did call ahead & talked to Rudy, and asked for a little earlier check-in time, & was told "they had a full house and didn't know if they could, but would try". I did check in about an hour earlier than time noted for check-in. Was told I had a choice of interior hallway where the window looked out... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review

Thank you so much for staying with us and for taking the time to share your experience. I appreciate your comment about cleaning the breakfast tables; we will talk with the staff today about this; I apologize for any inconvenience caused you because of this. We will also look into changing our toilet paper. We so benefit from our guests'... More 

Victoria, Texas, USA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel is a great place to stay. We have stayed here the past 4 years & area always pleased. This is our home away from home when visiting Austin to attend football games, visit our son, gone, ate at the many, many variety of restaurants & also attended a concert at Austin 360 Ampitheater (we went right when the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review

Thank you so much for staying with us when you are in Austin and for being a member of our regular guests "family". You all are the foundation of our property and we really appreciate you! Hope to see you for all the upcoming events at UT! More 

Texas City
2 reviews
5 of 5 stars Reviewed 1 week ago

We love this hotel the location is great. The room was clean and the bed was comfy. We absolutey love the breakfast! We always stay here when we visit Austin. Just a quick drive to 6th St along with the Congress street bats. So many food oiptions and just off the main interstate.

Review collected in partnership with Best Western

Was this review helpful? Yes
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review

Thank you so much for being a loyal guest: we love our regular guests. It is just so nice to see happy familiar faces. We are very glad you found us and that we exceed your expectations when you are in Austin. Hope to see you very soon! More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is gorgeous and a great place to stay! It has a luxury bar, and the customer service was awesome as well. It has a great location to both North & South Austin activities. We chose somewhere cheaper recently, and boy was that a mistake! We will definitely stay here again when we visit Austin!

Was this review helpful? Yes
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review

You have made our day! Thank you so much for staying with us, we really appreciate your kind words, but we are most happy that you had a good experience and will be back again. Welcome to our family of regular guests! More 

Richmond, Virginia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice employees, good breakfast included, excellent location for me, pool area enjoyable. My only complaint were the stairs needed to get to my level 1 room, down-up-down. With a suitcase and another bag and bad knees this was painful and inconvenient. I didn't ask for help; maybe some was available. Room was clean and quiet. I will stay there... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review

Thank you so much for staying with us, and for planning to stay in the future. Customer service employees thrive on pleasing people and knowing they made a difference. Yes, please do always ask for help: with luggage, directions, suggestions for dining and activities. A number of our employees are long-term Austin residents and very knowledgeable. We hope to see... More 

Questions? Get answers from hotel staff and past guests. Ask a question

81 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (42)
Viewed
Hotel & grounds (18)
Viewed
Dining (2)
Viewed
Room/suite (5)
Viewed
Bathroom (4)
Viewed
Pool/beach area (3)
Viewed
Other (10)

Management photos: Courtesy of the property manager

Viewed
All management photos (39)
Viewed
Hotel & grounds (7)
Viewed
Pool/beach area (2)
Viewed
Dining (1)
Viewed
Room/suite (3)
Viewed
Bathroom (1)
Viewed
Business center/function rooms (5)
Viewed
Other (20)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Austin
Wyndham Garden Austin
#83 of 191 in Austin
4.0 of 5 stars 1,104 reviews
South Austin
Omni Austin at South Park
Omni Austin at South Park
#33 of 191 in Austin
4.5 of 5 stars 633 reviews
Show Prices
Show Prices
Show Prices
Crowne Plaza Austin
#31 of 191 in Austin
4.0 of 5 stars 862 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay