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All 182 Austin hotels

Comfort Suites NW Lakeline

2.5 of 5 Hotel   |   13681 N. US Hwy 183, Austin, TX 78750-2209 (Northwest Austin)
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78%
Ranked #81 of 182 hotels in Austin
Certificate of Excellence 2013
A recent review
3 of 5 stars Reviewed February 25, 2013
Linda R Lindale, Texas
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57 people have reviewed this hotel

Traveler rating
    21
    21
    9
    5
    1
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26
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15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Comfort Suites NW Lakeline
See the most recent reviews
Lindale, Texas
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 25, 2013

We stayed four nights at this hotel. The front desk was very friendly and helpful. Our room was large and the bed was comfortable. The towels were also nice. There were a few issues that were minor but since this is a site to help other travelers I will pass them along: The lamp on one of the nightstands did... More

Was this review helpful? Yes 1
ANDYPATEL720, Guest Relations Manager at Comfort Suites NW Lakeline, responded to this review

Dear Linda, We appreciate your feedback, here at the Comfort Suites. It sounds like there were many issues that went on during your stay. I apologize for all of those instances and have notified our maintenance and housekeeping departments that they need to be more aware of their duties. Thank you for your business and hope to see you soon!... More

Magnolia, Texas
Contributor
20 reviews 20 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 3, 2013

Third visit to this hotel. Friendly staff, clean, quiet rooms. Comfort Suites has very comfortable beds for a good night's rest. Hot breakfast included. Will definitely stay here again. Probably soon.

Was this review helpful? Yes
ANDYPATEL720, Guest Relations Manager at Comfort Suites NW Lakeline, responded to this review

Dear Dennis, We, at the Comfort Suites, appreciate your comments about your hotel stay with us. We absolutley strive to make our guests as comfortable and happy as we can. Thank you for your business and we hope to see you soon! Trisha Patel More

Cincinnati, Ohio
Contributor
15 reviews 15 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 30, 2013

We stayed one night during a Texas road trip. The room was large and well furnished. Despite being on the frontage road, we had some difficulty in locating the hotel. I noticed a large amount broken glass in one of the parking spaces when we arrived, but we didn't have any issues. I was a bit concerned that the glass... More

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ANDYPATEL720, Guest Relations Manager at Comfort Suites NW Lakeline, responded to this review

Dear John, We appreciate your response here at the Comfort Suites. We are glad to hear that you enjoyed the comfort of our rooms, however we are dismayed to hear that there was broken glass in our parking lot. It is our duty and utmost importance that we keep our employees and guests in a safe environment. We have cleaned... More

Springtown, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 22, 2012

thought for a comfort suite it didn't measure up to others i stayed at. Beds are hard. Furniture in rooms were nasty and couch sunk in. would not recommed to stay for the price. front desk was very nice though.

Was this review helpful? Yes
ANDYPATEL720, Manager at Comfort Suites NW Lakeline, responded to this review

Dear Valued Guest I would like to sincerely apologize for not meeting your expectations on your recent visit to our hotel. I would love to be able to help correct this situation. Please email the details of your visit and your contact information to Gm.TX514@choicehotels.com and I will do what I can to correct this situation. Thank you Comfort Suites... More

Washington, DC
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 19, 2012

While in town for the Grand Prix, my friends and I stayed at this Comfort Suites. It was not only extremely affordable, but the staff was friendly, the rooms clean, and the building generally well-maintained. Additionally, it's relatively close to a handful of restaurants within a short drive. It's a definite safe bet.

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ANDYPATEL720, Manager at Comfort Suites NW Lakeline, responded to this review

Dear Justin Thank you very much for your kind words. We hope that you enjoyed your time in Austin for the F1 race. We definitely hope to see you back for the next race. If there is anything we can do to help accomodate you and your friend's, please do not hesitate to let us know. Thank you very much... More

Houston, Texas
1 review
5 of 5 stars Reviewed October 26, 2012

I initially disappointed that my customer discounted hotel was unavailable for a week in which I'd be in town. I immediately searched AAA and found this hotel with a few reviews. I then went to another site and found 200 reviews: All glowing! I added a few requests to my reservation and found that the hotel met them all, including... More

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ANDYPATEL720, Owner at Comfort Suites NW Lakeline, responded to this review

Dear Vivian Thank you so very much for posting your review of our hotel on Trip Advisor. We are so thrilled that you enjoyed your stay at our hotel. We apologize about the AC mishap but are glad we were able to get it fixed for you. We really hope you come back and visit us soon. Again, my staff... More

Austin, Texas
Top Contributor
165 reviews 165 reviews
28 hotel reviews
130 helpful votes 130 helpful votes
4 of 5 stars Reviewed October 25, 2012

My husband & I stayed at the Comfort Suites Lakeline for one night recently. We actually live just a few miles from this hotel, but due to a remodeling project, we were forced out of our home for the night. So, we were already familiar with the area. The hotel met our expectations in terms of cleanliness, comfort, accessibility, and... More

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Spring, TX
Top Contributor
56 reviews 56 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 4, 2012

My family and I stayed at the Comfort Suites and really enjoyed our two nights there. The staff was very helpful, always cheerfully providing extra towels and sheets for the sleeper sofa. They really made you feel at home. The free continental breakfast was pretty typical for this type of hotel, but certainly suited our purposes. The in room refrigerator... More

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ANDYPATEL720, Owner at Comfort Suites NW Lakeline, responded to this review

Dear Guest Thank you for your kind words about our hotel. We are extremely happy that you enjoyed your stay with us. We hope to see you back in Austin very soon. Thank you Andy Patel More

Mesquite, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 9, 2012

Angie at the front desk was extremely helpful and polite when making me copies and or faxes every morning for my business during my stay last week. The breakfast was good. Wish that their was a weight machine or weight of some sort to utilize in the exercise room when working out during the week.Treadmills good though.

Was this review helpful? Yes 1
Pearland
Top Contributor
63 reviews 63 reviews
23 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed September 1, 2012

Great place to stay while in Austin. Rooms are big and clean. A/C works great. The mattresses are comfortable. Refrigerator is nice to store drinks and food. The free breakfast includes waffels, bagels, cereal, oatmeal, eggs, ham, sausage, coffee, juices, and yogurt. I was really impressed. The front desk clerks were extremely friendly. Fresh coffee available around the clock in... More

Was this review helpful? Yes
ANDYPATEL720, Owner at Comfort Suites NW Lakeline, responded to this review

Dear Valued Guest Thank you so much for your kind review on Trip Advisor. We appreciate it greatly. We definitely can not wait to see you back at our hotel again. The staff is very grateful that they were able to make your stay an enjoyable one. Please let us know if we can assist you in any way. Thank... More

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Additional Information about Comfort Suites NW Lakeline

Also Known As:
Comfort Suites Nw Lakeline Hotel
Comfort Suites Nw Lakeline Hotel Austin
Comfort Suites Austin
Austin Comfort Suites
Address: 13681 N. US Hwy 183, Austin, TX 78750-2209
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #81 of 182 hotels in Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites NW Lakeline 2.5*
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