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All 182 Austin hotels

Courtyard by Marriott Austin Northwest/Arboretum

3.0 of 5 Hotel   |   9409 Stonelake Boulevard, Austin, TX 78759 (Northwest Austin)
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76%
Ranked #80 of 182 hotels in Austin
A recent review
5 of 5 stars Reviewed September 8, 2011
Lanita W Asheboro, North Carolina
  • Reviews (156)
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156 people have reviewed this hotel

Traveler rating
    66
    50
    23
    13
    4
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46
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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There are newer reviews for Courtyard by Marriott Austin Northwest/Arboretum
See the most recent reviews
Asheboro, North Carolina
1 review
5 of 5 stars Reviewed September 8, 2011

My husband had a business trip to Austin and I came along with him since I had never been to Austin. We stayed six nights beginning on August 28, 2011. Of all the places we have stayed during our travels, this hotel must have the most friendliest and helpful staff. Maritza at the front desk was most wonderful!!! I had... More

Was this review helpful? Yes
cynw1105, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

THANK YOU SO MUCH FOR CELEBRATING OUR TEAM! They work so hard to keep every guest happy and it's truly important to us that everyone feels the same way you do about their stay. Thank you for choosing our hotel during your visit to Austin and we hope to see you again soon. More

Houston, Texas
Top Contributor
56 reviews 56 reviews
15 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed September 1, 2011

This hotel is always consistent. Easy parking near the door--important for late arrivals. Nice, very clean rooms, Great workout room. Really good location for all important parts of Austin, and easy access to the freeways to get to Houston or Dallas.

Was this review helpful? Yes
cynw1105, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you for taking the time to leave us a comment on TripAdvisor! Your feedback is important to us and we appreciate you choosing our hotel while in the Austin area. We're happy to have you and happy to be of service - see you soon. Crystal P More

Houston
Senior Reviewer
6 reviews 6 reviews
2 of 5 stars Reviewed July 31, 2011

This hotel was chosen on the basis of location to a class & my previous satisfactory experiences with Marriott Courtyard accommodations. This location was older & outdated more so than any other courtyard I've stayed at and I was surprised to discover it didn't have a restaurant. It served breakfast only. Additionally, the window a/c units were noisy and ineffective.... More

Was this review helpful? Yes
cynw1105, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Your comments are important to us! You'll be happy to know that in Nov our hotel is scheduled for a renovation that will include the new Bistro lobby concept as well as automatic doors. Our staff typically scores very high in service and if you would like to further explain your interaction I would be happy speak with you personally... More

Keller, Texas
1 review
5 of 5 stars Reviewed July 19, 2011

We originally booked a room at the hotel across the street from the Marriott, but they did not have our reservation once we got there. So the competing hotel sent us to the Marriott, where we had the best experience! Laura helped us get the rooms we needed for the night, and she even got it paid for by the... More

Was this review helpful? Yes
cynw1105, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you so much for your nice comment about our hotel and staff. We're lucky to have travelers like you - see you soon. Crystal More

Grapevine,TX
Contributor
15 reviews 15 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed July 10, 2011

The location has been updated and is very clean and friendly. I was greeted warmly every time I entered the main door and enjoyed the cold water infused with fresh fruit every day. I had reserved a king bed and was shocked at the size of the room! There was even a towel animal to greet me which put a... More

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cynw1105, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you so much for taking the time to review us on TripAdvisor, your comments are important to us! Making guests comfortable is our #1 goal, thank you so much for staying with us and we hope to see you again soon! More

Hartford, Connecticut
1 review
4 of 5 stars Reviewed March 31, 2011

I stayed at all of the Marriott hotels in the area, and this hotel had the friendliest and most supportive staff, which is why I returned to this hotel for my last few weeks in Austin. I ran into a couple of issues during my stay; however, the staff quickly resonded to them and made every effort to make the... More

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cynw1105, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Saavy traveler THANK YOU so much for taking the time to leave us a review on Trip Advisor! We are so glad that you enjoyed your stay with us! Hope to see you again soon- Crystal and team CY NW More

Bay area, CA
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 8, 2011

Nothing special ... Rooms were nicely redecorated, but average hotel room configuration. Layout of hotel was something you've seen a thousand times. Good location, adjacent to a shopping center with restaurants. Can be noisy, as it's next to big roads. Breakfast was ok; I got there at 8:30 (closing 9:30) and much of the buffet was depleted. Generally friendly staff.... More

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cynw1105, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you for your response! Since your stay we've added internet equipment to expand bandwidth, so next time you're in town we'd love to see you again. More

georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 6, 2011

The hotel was chosen by friends who live in the Austin area. They told us there was a charge for breakfast but that it was nice and we would enjoy it. We arrived late in the evening but were checked in quickly. In the lobby area was cold water with fresh lemons as well as a station for coffee. Adjacent... More

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CourtyardNWatx, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you so much for taking the time to leave us a comment! We appreciate your feedback and we'll make sure to recognize Laura at our next associate meeting. We'll see you soon- Crystal More

Anywhere
Top Contributor
59 reviews 59 reviews
38 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed February 24, 2011

Stayed at this hotel for four nights on business. The hotel itself is clean as are the rooms. The staff was friendly and attended to any needs. The wireless internet was super slow, especially in the evening. At times the speed was about .30 mbps on downloads and about .15 on uploads. Many times I just gave up until later... More

Was this review helpful? Yes 1
CourtyardNWatx, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you very much for your review! We strive to provide excellent customer service that will keep our guests coming back! We hope to see you next time you are in Austin. More

Austin, Texas
Contributor
11 reviews 11 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 21, 2011

Front desk staff was super nice. Parking and wifi were free. Hotel is small and cozy. Only complaint is that the bed was in need of a new mattress.

Was this review helpful? Yes
CourtyardNWatx, Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you so much for taking the time to leave us a review on TripAdvisor! We appreciate you staying with us and hope that if you are in the area you'll give us another try. More

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Additional Information about Courtyard by Marriott Austin Northwest/Arboretum

Address: 9409 Stonelake Boulevard, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Austin Northwest/Arboretum 3*
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Also Known As:
Courtyard By Marriott Austin Northwest/Arboretum Hotel Austin
Austin Courtyard
Austin Marriott

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
It’s a New Stay! The Courtyard Austin Northwest Arboretum has just been renovated! This Austin Arboretum hotel is minutes from downtown and surrounded by many trendy restaurants and nightspots. Just a short drive to the Arboretum and The Domain, guests at the Courtyard Austin Northwest will find top retail names as well as top high-tech companies such as IBM, Dell and Oracle. The new state-of-the-art lobby provides greater flexibility with media pod work spaces, free WiFi, media library and easy access to news and weather via our touch-screen GoBoard® The highlight of our new lobby experience is The Bistro - Eat. Drink. Connect® which provides guests with healthy food & beverage offerings in the morning and evening dinner service with cocktails. All guestrooms at our Austin Arboretum hotel now feature modern designs complete with flat screen TVs, luxury bedding and free WiFi. For business functions and social events we offer meeting space, an outdoor patio and lobby lounge perfect for entertaining options. ... more   less 
Number of rooms
102

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