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Courtyard by Marriott Austin Northwest/Arboretum

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9409 Stonelake Boulevard, Austin, TX 78759
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1 room 1 guest
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Courtyard by Marriott Austin Northwest\/Arboretum
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213 Reviews from our TripAdvisor Community

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Traveler rating
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    36
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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Bainbridge Is
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Undergoing remodeling and our room had lots of chemical odors. Staff was super and did alot to mitigate. Hotel is a bit run down but will be nice when they finish upgrades. No free breakfast like at Other places. They can cook real breakfast but it cost us 26$. Great central location.

Was this review helpful? Yes
Nicole K, Sales Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you for taking the time to share your feedback with us about the Courtyard Austin Northwest/Arboretum. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Thank you for... More 

Dallas, Texas
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed there a couple of nights for business. I got a room that had just been updated. Comfortable bed, fridge in room, everything was clean. Quiet. My one complaint is that my coworker was charged same amount yet his room was significantly bigger! Swimming pool is tiny! Not one that's really conducive to swimming laps, but kids would have fun... More 

Was this review helpful? Yes
Nicole K, Sales Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you so much for taking the time to review the Courtyard Austin Northwest/Arboretum. I am so happy to hear you enjoyed the newly renovated room while you were here and enjyed breakfast in the bistro. We are excited to welcome you back on your next trip to the Austin area. Nicole More 

Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Staff was excellent and the hotel had the ever so familiar Courtyard Cafe. Location was not ideal for my needs but it has good access to the highway. Take caution though when exiting 183 to merge with Research road because your turn is very quick. My suggestion, take your time and loop around the mall and theater. Amenities of the... More 

Was this review helpful? Yes
Nicole K, Sales Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

We are sorry about your less than perfect experience at the Courtyard Austin Nortwest/Arboretum. We do appreciate you taking the time to review our hotel so we can use this for training opportunity. This summer we are undergoing a full rooms renovation to correct issues you experienced and upgrade our look. We invite you back in the fall to give... More 

Dallas, Texas
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed at many Courtyard Hotels but this one tops them all. There is no doubt that the management places a high priority on service. Every staff member is polite, helpful and seems to genuinely care about the guests. It sounds like something that should be said about all hotels but it's not too common. From the front desk... More 

Was this review helpful? Yes
Nicole K, Sales Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you for taking the time to share your feedback with us. We are delighted that your stay at the Courtyard Austin Northwest/Arboretum was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 4 weeks ago

Very Clean Refreshing The room layout was a nice change I enjoyed it. The bathroom was huge beautiful glass door instead of the Old shower curtain that are in most hotel The towels were very soft absorbent and large The toilet paper was very soft you usually don't get that in a hotel. The the lobby was very large and... More 

Was this review helpful? Yes
Nicole K, Sales Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

We appreciate your positive feedback regarding your recent stay at the Courtyard. I will share your kind words with our entire team. Should you need anything in the future please consider me at your service. We look forward to welcoming you back in the future. Nicole More 

Yukon, Oklahoma, United States
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Nice hotel for a weekend stay. Staff were friendly and hands down the best breakfast I've ever had at a hotel. Rooms were comfortable. They are going through renovations so you might have a thump or two during the day but how often are you in your room during the day? They use Paul Mitchell products for the bathroom. Overall... More 

Was this review helpful? Yes
Nicole K, Sales Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you for your positive feedback Caryl, we appreciate it! Should you need anything in the future, please consider me at your service. We look forward to welcoming you back on your next trip to Austin. Nicole More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 26, 2015

I booked a room to stay at this Courtyard and when I arrived to check in I was told they had no more rooms for us at this location. Oh, but they had the same room at the nearby Fairfield Inn. What everyone failed to mention was that our room was next to a railroad track where freight trains stroll... More 

Was this review helpful? Yes
Nicole K, Sales Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Greetings Angela, We are sorry about your less than perfect experience. We do appreciate you taking the time to review our hotel so we can use this for training opportunity. This summer we are undergoing a full rooms renovation which has caused us to be in oversold situations. I am truly sorry that your experience was not well at the... More 

Los Angeles, California
Level Contributor
73 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed July 10, 2015

Average hotel, it's a Courtyard so it's pretty straight forward. Bonus is location! Walking distance to so much! And Starbucks that is in all Courtyards. Staff was really great here too. The restaurant that is attached has great food and friendly service.

Was this review helpful? Yes
Nicole K, Sales Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank You for taking the time for reviewing us!! We look forward to welcoming you back on your next trip to Austin! More 

El paso
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed July 3, 2015

I'll start off with the bad (not too much). The parking was terrible. To start, the parking area is not big enough for all of the occupants. We got there late at night and the staff suggested parking in an adjacent parking lot which is what I ended up doing as there was no parking. Get there early. Next, the... More 

Was this review helpful? Yes
Nicole K, Sales Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you for taking the time to share your feedback with us. We are delighted that your stay with the Courtyard Austin North/Parmer Lane was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to... More 

Sunnyvale, California, United States
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed June 30, 2015

I stayed here with most of my team for an all-hands team meeting in March 2015. The hotel was chosen by a department admin and apparently it was a crowded weekend due to SXSW just wrapping up. I spent 5 nights at the Courtyard. The room was comfortable. Climate control worked, the fridge and coffeemaker were good. The bed was... More 

Was this review helpful? Yes
Nicole K, Sales Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

We appreciate your positive feedback regarding your recent stay at the Courtyard Austin North. I can ensure you that the ice machines were fixed right away once we became aware of the issue. Should you need anything in the future please consider me at your service. Nicole More 

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