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Courtyard by Marriott Austin Northwest/Arboretum

3.0 of 5 9409 Stonelake Boulevard, Austin, TX 78759
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Courtyard by Marriott Austin Northwest/Arboretum
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Courtyard by Marriott Austin Northwest/Arboretum
Courtyard by Marriott Austin Northwest/Arboretum
Courtyard by Marriott Austin Northwest/Arboretum
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180 reviews from our community

Traveler rating
    75
    56
    29
    14
    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Francisco, California
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I spent four nights here during a recent business trip visiting a local office. The location is convenient to shops and restaurants, with some better places such as Rudy's across the highway and down the road a bit. We're talking all of a 7 minute drive. The three things that matter most to me when traveling, especially on business, are... More 

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Helotes, Texas
Top Contributor
61 reviews 61 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

Meghan, the front desk person with the smiling face that greeted us upon check in, was super helpful and pointed out all the places that were within walking distance. The room had a coffee maker, fridge AND microwave! Ice machine was located on the same floor. Room was spacious and clean and even had a sofa area. Great location to... More 

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Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you for your wonderful feedback and for choosing our hotel while in Austin! We hope to have you back with us again very soon! More 

Trinity, Texas
Senior Contributor
36 reviews 36 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

My wife had a meeting in Austin so we went up a night early. We ending up staying at this hotel due to time and location. The front staff was very courteous and quick. I was very surprised to find out that the room was $129 for the night. This is just for the room. If you want breakfast, then... More 

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Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you for your feedback from your recent stay with us. I am disheartened to read about your experience with us and hope that we can have the opportunity in the future to prove our value on a future stay. Thank you again, Mark. More 

Terneuzen, The Netherlands
Senior Contributor
45 reviews 45 reviews
35 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

This Marriott is "you get what you expect", smooth check-in and check-out. Very helpfull staff, rooms are large. I had a room on the ninth floor with a bath, no separate shower. Windows could not be opened, airco worked okay. Beds and cushions perfect quality. Breakfast was good, also healthy choice. The breakfast area serves as a bar in the... More 

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Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

rbun, Thank you so much for choosing Courtyard as your hotel of choice here in Austin and thank you for your feedback! Due to the descriptions used it seems as if this review is for a different Courtyard other than the Courtyard Austin NW/Arboretum. We will work to ensure that your feedback gets to the right place- thank you again... More 

Houston, Texas
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice hotel, good location close (walking distance) to SXSW and movie theater along with whole foods, REI and several other good shops. easy access to loop 1 (mopac) and 183. Service is excellent and staff is very friendly. only negative is that our room had two stains on the carpet which is a pet peeve for me. Breakfast is actually... More 

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Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you for taking the time to post a review on Tripadvisor and choosing our hotel for your stay in Austin. I would like to apologize for the issues that you experienced with the carpeting in the room as we like to present a clean and welcoming room to all travelers. I will work with our Housekeeping team to ensure... More 

Germany
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Do not let the low prices (as low as $30/night) for the long-term stay fool you into thinking this is a low quality establishment. I would have regretted staying elsewhere. The check-in process was flawless, quick, and courteous. Our needs were taken into consideration during every moment of our stay. The staff is friendly, professional, and always eager to help.... More 

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Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you for your kind words and for making our hotel a home during your trip to Austin. We truly enjoyed having you with us and should you ever travel through our city again in the future, we hope to have the opportunity to welcome you back. More 

Murrells Inlet, SC
Top Contributor
145 reviews 145 reviews
31 hotel reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed in Austin while visiting my son at Ft. Hood. We had a very nice stay, except for two things. The Pros: Clean, comfy, quiet rooms. Staff is friendly and efficient. Good location as it has easy access to the highway to get anywhere. The Cons: The elevator can be slow at times. The restaurant falls short. Hours are limited... More 

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Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you for your recent feedback and your decision to stay with us! I am glad that you had an overall good experience, but frustrated to hear about your issues with the coffee service. As a principle, we normally have our coffee available 24 hours a day even if the Restaurant is not open so I will be revisiting this... More 

Boston, Massachusetts
Contributor
12 reviews 12 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Austin is beautiful and so much to see yes, but this is about the hotel. Very nice staff. Refreshing environment, fairly renovated lobby. Good view. Two issues: 1. They've updated everything pretty nicely expect for the elevator, lol, I feel like this elevator was commissioned during the Reagan era. I mean these guys spend millions upon millions for licenses, real... More 

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Natalee U, Assistant General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Shaun G, Thank you for choosing to stay at the Courtyard Austin NW/Arboretum! Thank you also for your feedback, as it ultimately allows us to better our property for our guests. I will make sure that the issues you experienced with our elevator are looked into, I am so sorry for the inconvenience. More 

Burleson, Texas
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 3, 2014

We stayed there Halloween,,, If ya can make Austin 6th street on Halloween evening,,,, DO IT. It's a FREAK SHOW out of this world experience. There were kids down there in strollers,,,,,, No way I would do that. But to each their own. The hotel was nice. They were busy. Staff was well trained and on top of things. We... More 

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Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you for your kind words and choosing our hotel for your Halloween people watching experience. We hope that our staff has the option of welcoming you back again soon to the Austin-area! More 

Calgary, Canada
Top Contributor
80 reviews 80 reviews
17 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed October 16, 2014

We stayed here for ACL Fest - it's a 20-30 minute drive to downtown depending on traffic. And traffic in Austin can be horrendously slow! The room was a little dated. The AC unit hummed the whole time. When the wind was blowing the windows whistled. The sink area is tiny, with no shelf underneath. TV is new looking, but... More 

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Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you for your feedback and for choosing us for your ACL lodging needs. Please accept my sincere apologies that the stay did not meet your expectations. We strive to provide exceptional service and amenities, but unfortunately we fell short on this stay. I will certainly pass on this information to our Bistro leader as well as our corporate office... More 

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Additional Information about Courtyard by Marriott Austin Northwest/Arboretum

Address: 9409 Stonelake Boulevard, Austin, TX 78759
Location: United States > Texas > Austin > Northwest Austin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Austin Northwest/Arboretum 3*
Number of rooms: 102
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Also Known As:
Courtyard By Marriott Austin Northwest/Arboretum Hotel Austin
Austin Courtyard
Austin Marriott

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