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All 187 Austin hotels

Courtyard by Marriott Austin Northwest/Arboretum

3.0 of 5 Hotel   |   9409 Stonelake Boulevard, Austin, TX 78759 (Northwest Austin)
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Ranked #84 of 187 Hotels in Austin
A recent review
4 of 5 stars reviewed 3 weeks ago
TexRng Burleson, Texas
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172 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Burleson, Texas
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed there Halloween,,, If ya can make Austin 6th street on Halloween evening,,,, DO IT. It's a FREAK SHOW out of this world experience. There were kids down there in strollers,,,,,, No way I would do that. But to each their own. The hotel was nice. They were busy. Staff was well trained and on top of things. We... More

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Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you for your kind words and choosing our hotel for your Halloween people watching experience. We hope that our staff has the option of welcoming you back again soon to the Austin-area! More

Calgary, Canada
Top Contributor
80 reviews 80 reviews
17 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed October 16, 2014

We stayed here for ACL Fest - it's a 20-30 minute drive to downtown depending on traffic. And traffic in Austin can be horrendously slow! The room was a little dated. The AC unit hummed the whole time. When the wind was blowing the windows whistled. The sink area is tiny, with no shelf underneath. TV is new looking, but... More

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Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you for your feedback and for choosing us for your ACL lodging needs. Please accept my sincere apologies that the stay did not meet your expectations. We strive to provide exceptional service and amenities, but unfortunately we fell short on this stay. I will certainly pass on this information to our Bistro leader as well as our corporate office... More

Amsterdam, The Netherlands
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 11, 2014

This hotel is in urgent need of refurbishment. Rooms and facilities are very outdated. It is still 'brown and orange'. Bathroom tap leaks and comes of the wall. Floor is full of stains that weren't properly removed. The activities of those in the bedroom above can be closely followed. Online they say there rooms are 'King'. However the beds are... More

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Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Robin, Thank you for your valuable feedback. I am very disheartened to hear that your experience fell so short of your expectations. Traveling should be an enjoyable experience with minimal stress and we unfortunately were not able to meet this for you. Would you be willing to contact me directly at the hotel? I would like to speak with you... More

Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed October 1, 2014

We had a wedding.block here for our family and friends and it was a great deal. We were a bit concerned b/c our reception was downtown. However, the front desk and sales staff were so wonderful we quickly forgot about the inconvenience and had a wonderful time here. Meagan, Kyle, and Adrienne were top notch!

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Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Laura, Thank you for your kind words and your choosing to stay with us while in Austin! I will definitely relay your feedback back to our staff and we look forward to seeing you again soon! More

Charlotte, North Carolina
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed September 27, 2014

Bed was great. Decor needs updating. Bathroom vanity was small. Hair dryer iron in room. Nothing special but the staff. Very friendly and accomodating. Would stay again. But no frills. Breakfast available but not included

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Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Alice, Thank you for your feedback! We greatly appreciate your business and for giving us information on how we can do better for the future. We hope to welcome you back again soon! More

A TripAdvisor Member
1 of 5 stars Reviewed September 21, 2014

This hotel was really not good in any way at all. I was given a king bed room for 3 people and told there were no other rooms available (even though we booked a double). The next night we were able to move into a double which was stinky, mildewy, wet wet wet, and very loud. Also, the beautiful pool... More

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Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you for your valuable feedback regarding our hotel and choosing to say with us in Austin. I would like to sincerely apologize for the frustrations that you experienced during your stay with us. Traveling can be a hectic experience and certainly the last thing that you want to worry about is how good the hotel will be when all... More

Lubbock, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 20, 2014

I stayed at the Courtyard with my husband, we travel often but this Courtyard had the best service to date. The young lady at the front desk, Amina was very accommodating, warm, friendly and professional. The other guests I spoke to were also smitten by her charm and compassion. She was certainly a memorable one. The room was lovely and... More

Was this review helpful? Yes 1
Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Lacy, Thank you for taking the time to review your stay with us and for again choosing us while in the Austin-area. Our staff prides themselves on the service that we deliver and we are privileged to have wonderful associates, like Amina, as a part of our team. I will certainly pass on your kind words to her and give... More

Margate, Florida
2 reviews
5 of 5 stars Reviewed September 7, 2014

I travel extensively for my business, recently I was In Austin for business, this hotel is conveniently located in the center of the business district of the Austin, the hotel staff are very friendly and helpful, easy access to computers and printers for those traveling on business. Internet access is convenient and fast with no slowness or timeouts, the onsite... More

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Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you for your great feedback and your decision to stay with us while you were in the Austin-area. Our entire staff prides themselves on the service that they provide and we will definitely share your kind words to everyone on the team, especially Natalee. We look forward to welcoming you again in the future! More

Falls Church, Virginia
Top Contributor
50 reviews 50 reviews
13 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed September 2, 2014

Everything about this hotel is well above average - friendly staff, well-maintained rooms and common areas, and nice location. It has easy access to all the major highways in the north Austin area (such as 183, Mopac, and Capitol of Texas Highway) and is close to several major shopping areas as well as many nearby restaurants. From the top floor... More

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Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you for taking the time to fill out a review on tripadvisor and for your choosing to stay with us on your recent trip. I am glad to hear that we were able to exceed your expectations and that you had a refreshing stay with us. Feedback like yours, such as the size of the exercise room, is very... More

Pittsboro, North Carolina
Top Contributor
62 reviews 62 reviews
51 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed August 27, 2014

Please read my profile for my biases. We were in Austin for a business meeting, as since I didn't want to show up late due to any traffic issues, we were happy to find this hotel near the office. I was expecting some issues with check-in since my business partner made the room reservations but was arriving on a later... More

Was this review helpful? Yes
Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Sortova, Thank you for your very thorough and candid feedback! We genuinely appreciate your decision to stay with us in Austin and for allowing us a chance to improve. Our hotel has a great group of staff that prides themselves on delivering exceptional service that will love to hear your comments. In the meantime, we will let our maintenance department... More

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Additional Information about Courtyard by Marriott Austin Northwest/Arboretum

Address: 9409 Stonelake Boulevard, Austin, TX 78759
Location: United States > Texas > Austin > Northwest Austin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Austin Northwest/Arboretum 3*
Number of rooms: 102
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Also Known As:
Courtyard By Marriott Austin Northwest/Arboretum Hotel Austin
Austin Courtyard
Austin Marriott

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