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Courtyard by Marriott Austin Northwest/Arboretum

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9409 Stonelake Boulevard, Austin, TX 78759
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Courtyard by Marriott Austin Northwest/Arboretum
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Courtyard by Marriott Austin Northwest/Arboretum
Courtyard by Marriott Austin Northwest/Arboretum
Courtyard by Marriott Austin Northwest/Arboretum
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205 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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El paso
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I'll start off with the bad (not too much). The parking was terrible. To start, the parking area is not big enough for all of the occupants. We got there late at night and the staff suggested parking in an adjacent parking lot which is what I ended up doing as there was no parking. Get there early. Next, the... More 

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Sunnyvale, California, United States
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here with most of my team for an all-hands team meeting in March 2015. The hotel was chosen by a department admin and apparently it was a crowded weekend due to SXSW just wrapping up. I spent 5 nights at the Courtyard. The room was comfortable. Climate control worked, the fridge and coffeemaker were good. The bed was... More 

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Southern California
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overall, I personally have no complaints about this hotel, however if you ask any of my colleagues there may be a different response. They shifted half of our employees to other hotels, the day that we were checking in, which created major issues for our meeting efforts. We had about 15 of us in from across the country, and a... More 

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asinger89, Director of Sales at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

We apologize for the check in issues experienced but appreciate your understanding. We are glad to hear that you enjoyed your stay and that your expectations were met. More 

1 review
5 of 5 stars Reviewed 2 weeks ago

A very warm and cozy place with a good hospitality. Kudos and special thanks to Tom Wandersee and Adrian Gonzalez for the silver lining of our trip. Had not it been you guys to provide us an extra blanket for the freezing cold temperature in the mega bus we would have frozen to death literally! Cheers guys :)

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asinger89, Director of Sales at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thanks for the very kind words about our staff! We will be sure to pass this along to them. Thank you for the review, too! More 

London, United Kingdom
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at the hotel for 3 nights when I was in Austin for business. Staff is very-very pleasant and friendly. Two issues: water supply was turned off between 9AM-3PM on all days I stayed there. As I worked from the hotel most o the morning and early afternoon, it was an inconvenience (not being able to use the bathroom).... More 

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asinger89, Director of Sales at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

We are sorry about your less than perfect experience Tarvi. We do appreciate you taking the time to review our hotel so we can use this for training opportunity. This summer we will undergo a full rooms renovation to correct issues you expereinced and upgrade our look. We invite you back in the fall to give us another shot. More 

Houston, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

I had a wonderful experience with this hotel. The stay was very comfortable I would like to mention mr. Adrian Gonzalez who was so kind and made sure we had a very comfortable stay. I would really love to take this opportunity to thank him for al the help he offered to us. Very good staff. Would highly recommend this... More 

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asinger89, Director of Sales at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

We are so glad to hear you had a great stay at the Courtyard Northweset. Thank you for the kind words about our associate Adrian! We will be sure to pass along your kind words to him. More 

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

TOM WANDERSEE & ADRIAN GONZALEZ, excellent people. Extremely helpful soul. We were 3 girls visiting Austin from Houston all by ourselves, for the first time by the megabus. The journey was 3 and half hours long. We experienced a chilling temperature inside the bus while coming to Austin. We did not carry any warm clothes with us, as it was... More 

Was this review helpful? Yes 1
asinger89, Director of Sales at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thanks for the review about our fantastic staff! We appreciate the kind words and will be sure to pass along that information. More 

Pflugerville, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

The staff was very friendly, professional, and accommodating for our scheduled meeting. The room was set up as expected with all the appropriate/expected power/media and stocked with water. Thank you for a great experience.

Was this review helpful? Yes
asinger89, Director of Sales at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thanks for the great review, David. We appreciate you taking the time to review your expreince. We hope we can welcome you and Austin Volleyball back soon. More 

Portola, California
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for four nights. Our family was in town for XGames. Staff was great, rooms are clean and overall the building is in great shape. Clean laundry facilities along with the pool. Hot water took a while to show up, but I can live with that. Only down side was that my sons race bike was stolen while locked... More 

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asinger89, Director of Sales at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

We are glad to hear about your stay during the X games this year. I am glad you enjoyed yourself and am sorry to hear about your sons bike. We apologize for this. Thank you for choosing the CY NW. More 

Washington DC, District of Columbia
Level Contributor
98 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have never been to a hotel where I have been treated so well before. The front desk staff at the Courtyard is so friendly and helpful, I felt instantly happy every day I came back to the hotel on a week-long work trip to Austin. They greet you when you come and go, and offer you complementary water bottles... More 

Was this review helpful? Yes
asinger89, Director of Sales at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Abby - thanks for the stellar review! We appreciate your kind words about our staff. We work hard to ensure you and each of our guest have an awesome experience. We are glad to hear we exceeded your expectations & look forward to seeing you again soon. More 

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