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Courtyard by Marriott Austin Northwest/Arboretum

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9409 Stonelake Boulevard, Austin, TX 78759
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Courtyard by Marriott Austin Northwest/Arboretum
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Courtyard by Marriott Austin Northwest/Arboretum
Courtyard by Marriott Austin Northwest/Arboretum
Courtyard by Marriott Austin Northwest/Arboretum
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184 reviews from our community

Traveler rating
    75
    57
    30
    16
    6
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49
34
12
60
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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2 reviews
2 of 5 stars Reviewed 2 weeks ago

Was there this past week. This facility is just tired. We were on the third floor and building only has one elevator and it broke. They did get it fixed in a reasonable timeframe. Shower handle in our room was so loose as to be nearly unusable and it leaked. Towel rack bent badly. Exercise room was tiny and poorly... More 

Was this review helpful? Yes
Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

John, Thank you for your feedback from your recent stay. We are in the planning phases of making some major changes on property this year that we hope to share with you in the not too distant future. I hope that we have the opportunity to welcome you back and provide you with a truly great experience. More 

Austin, Texas
Top Contributor
109 reviews 109 reviews
17 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This Courtyard by Marriott is a standard chain-style hotel with decent amenities and very little character. Our room was comfortable and clean, but the walls were a little thin--somebody was running around outside our room at 4:30 a.m. and I heard more than I should have. Still, the staff was pleasant and the bed was comfortable. Not a bad place... More 

Was this review helpful? Yes
Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Susan, Thank you for your feedback and for choosing to stay with us. We appreciate your information on the status of the property and I can assure you that we are working hard to provide refreshing stays to all of our guests. We have big plans that will soon be underway at the hotel that we know will provide a... More 

Rochester, Michigan
Contributor
13 reviews 13 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 10, 2015

Unfortunately, I was not impressed with this Courtyard. There was nothing overwhelmingly wrong, just a lot of irritating little things that made the stay way less pleasant than usual. The bed had seen better days, with a crumply mattress pad that did not hide the large depression which made the bed more of a bowl. The water cooler in the... More 

Was this review helpful? Yes
Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you for your feedback and choosing to stay with us at the Courtyard Austin Northwest. I would like to sincerely apologize that your stay did not meet your expectations of what you have come to expect from Courtyard. We pride ourselves on the services and amenities that we provide, so it is disheartening to hear that your stay could... More 

1 review
2 of 5 stars Reviewed February 7, 2015

Don't expect to get the room you booked. Further, manager is incredibly rude and says "well, you don't have to stay here if you don't want to." When you question why your room type is not available. Avoid this one....

Was this review helpful? Yes
Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Kelly, Thank you for your recent feedback from your stay at the Courtyard Austin Northwest. I would like to reach out to you and apologize for the confusion surrounding your reservation. We work to ensure that all reservations have their needs met and unfortunately, we were obviously not able to meet your expectations for this stay. Since I was very... More 

San Francisco, California
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 26, 2015

I spent four nights here during a recent business trip visiting a local office. The location is convenient to shops and restaurants, with some better places such as Rudy's across the highway and down the road a bit. We're talking all of a 7 minute drive. The three things that matter most to me when traveling, especially on business, are... More 

Was this review helpful? Yes 2
Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you for your recent review and staying with us here in Austin! I am pleased to hear that we were able to meet and exceed so many of your expectations, but I would like to apologize for the issue that you experienced with your window. We pride ourselves on both the service and the facilities that we provide, so... More 

Helotes, Texas
Top Contributor
66 reviews 66 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 20, 2015

Meghan, the front desk person with the smiling face that greeted us upon check in, was super helpful and pointed out all the places that were within walking distance. The room had a coffee maker, fridge AND microwave! Ice machine was located on the same floor. Room was spacious and clean and even had a sofa area. Great location to... More 

Was this review helpful? Yes
Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you for your wonderful feedback and for choosing our hotel while in Austin! We hope to have you back with us again very soon! More 

Trinity, Texas
Senior Contributor
39 reviews 39 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 11, 2015 via mobile

My wife had a meeting in Austin so we went up a night early. We ending up staying at this hotel due to time and location. The front staff was very courteous and quick. I was very surprised to find out that the room was $129 for the night. This is just for the room. If you want breakfast, then... More 

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Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you for your feedback from your recent stay with us. I am disheartened to read about your experience with us and hope that we can have the opportunity in the future to prove our value on a future stay. Thank you again, Mark. More 

Terneuzen, The Netherlands
Senior Contributor
46 reviews 46 reviews
36 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed January 8, 2015 via mobile

This Marriott is "you get what you expect", smooth check-in and check-out. Very helpfull staff, rooms are large. I had a room on the ninth floor with a bath, no separate shower. Windows could not be opened, airco worked okay. Beds and cushions perfect quality. Breakfast was good, also healthy choice. The breakfast area serves as a bar in the... More 

Was this review helpful? Yes
Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

rbun, Thank you so much for choosing Courtyard as your hotel of choice here in Austin and thank you for your feedback! Due to the descriptions used it seems as if this review is for a different Courtyard other than the Courtyard Austin NW/Arboretum. We will work to ensure that your feedback gets to the right place- thank you again... More 

Houston, Texas
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 6, 2015

Nice hotel, good location close (walking distance) to SXSW and movie theater along with whole foods, REI and several other good shops. easy access to loop 1 (mopac) and 183. Service is excellent and staff is very friendly. only negative is that our room had two stains on the carpet which is a pet peeve for me. Breakfast is actually... More 

Was this review helpful? Yes
Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you for taking the time to post a review on Tripadvisor and choosing our hotel for your stay in Austin. I would like to apologize for the issues that you experienced with the carpeting in the room as we like to present a clean and welcoming room to all travelers. I will work with our Housekeeping team to ensure... More 

Germany
Contributor
16 reviews 16 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 6, 2015

Do not let the low prices (as low as $30/night) for the long-term stay fool you into thinking this is a low quality establishment. I would have regretted staying elsewhere. The check-in process was flawless, quick, and courteous. Our needs were taken into consideration during every moment of our stay. The staff is friendly, professional, and always eager to help.... More 

Was this review helpful? Yes
Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you for your kind words and for making our hotel a home during your trip to Austin. We truly enjoyed having you with us and should you ever travel through our city again in the future, we hope to have the opportunity to welcome you back. More 

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