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Courtyard by Marriott Austin Northwest/Arboretum

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9409 Stonelake Boulevard, Austin, TX 78759
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Courtyard by Marriott Austin Northwest/Arboretum
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Courtyard by Marriott Austin Northwest/Arboretum
Courtyard by Marriott Austin Northwest/Arboretum
Courtyard by Marriott Austin Northwest/Arboretum
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191 reviews from our community

Traveler rating
    76
    63
    30
    16
    6
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49
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64
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lindale, Texas, United States
Contributor
12 reviews 12 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed here one night on business. The staff is SUPER friendly and helpful. Rooms were clean and large. Area is easy to get to via 45 and 1 toll roads which keeps you OUT of the major traffic in Austin. Breakfast is not free but is very tasty. They "proudly serve STARBUCKS" coffee. Free WiFi and parking. Would definitely recommend... More 

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Boyd, Texas
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had the opportunity to stay at the Courtyard in Austin last week on business. Overall I was very impressed with the facility and its staff. The room was large, very clean and the bed was comfortable. The small café in the lobby which I believe was called the Bistro was very accommodating and also served Starbucks coffee. In the... More 

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Kansas
Top Contributor
111 reviews 111 reviews
14 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The stay got off to a rocky start as the first room I was given was close to the elevator. The second room was right next to the elevator. Having to go back to the front desk another time only to discover that these were my options was very disappointing. I eventually chose to stay in the first room I... More 

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Rogers, Arkansas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Stayed three nights and we were very satisfied. The front desk personnel were very friendly and welcoming. The hotel itself is a bit dated but were told it will be renovated this summer. The bed and pillows were very comfy and made for a nice restful stay. It was very quiet which is great, as my husband is a lite... More 

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Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We stayed one night, and the room was both comfortable and convenient to a large shopping mall. Courtyard had improved the breakfast offering, and my hot oatmeal was very high quality. I give the hotel 4 stars, but I give our host Lance 5 stars - he warmly welcomed us and proved to be very knowledgeable about the surrounding area... More 

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Bletchley, United Kingdom
Contributor
18 reviews 18 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I in this hotel for 4 nights. The room was very comfy and we'll equipped. The staff on check in seemed q bit new and did not have a practised patter for customers. Parking counts be a bit of a problem at night when coming back to the hotel. There is a whole foods store just across the road so... More 

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Salt Lake City, Utah
Top Contributor
51 reviews 51 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 30, 2015

Close to many businesses in the area. Hotel was good, starbucks in the lobby, target down the street and plenty of restaurants to choose from. Easy access to main roads. Hotel prices are higher during the week for business travelers.

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Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed March 14, 2015

Was there this past week. This facility is just tired. We were on the third floor and building only has one elevator and it broke. They did get it fixed in a reasonable timeframe. Shower handle in our room was so loose as to be nearly unusable and it leaked. Towel rack bent badly. Exercise room was tiny and poorly... More 

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Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

John, Thank you for your feedback from your recent stay. We are in the planning phases of making some major changes on property this year that we hope to share with you in the not too distant future. I hope that we have the opportunity to welcome you back and provide you with a truly great experience. More 

Austin, Texas
Top Contributor
115 reviews 115 reviews
17 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed March 12, 2015

This Courtyard by Marriott is a standard chain-style hotel with decent amenities and very little character. Our room was comfortable and clean, but the walls were a little thin--somebody was running around outside our room at 4:30 a.m. and I heard more than I should have. Still, the staff was pleasant and the bed was comfortable. Not a bad place... More 

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Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Susan, Thank you for your feedback and for choosing to stay with us. We appreciate your information on the status of the property and I can assure you that we are working hard to provide refreshing stays to all of our guests. We have big plans that will soon be underway at the hotel that we know will provide a... More 

Rochester, Michigan
Contributor
13 reviews 13 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 10, 2015

Unfortunately, I was not impressed with this Courtyard. There was nothing overwhelmingly wrong, just a lot of irritating little things that made the stay way less pleasant than usual. The bed had seen better days, with a crumply mattress pad that did not hide the large depression which made the bed more of a bowl. The water cooler in the... More 

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Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you for your feedback and choosing to stay with us at the Courtyard Austin Northwest. I would like to sincerely apologize that your stay did not meet your expectations of what you have come to expect from Courtyard. We pride ourselves on the services and amenities that we provide, so it is disheartening to hear that your stay could... More 

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