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All 182 Austin hotels

Courtyard by Marriott Austin Northwest/Arboretum

3.0 of 5 Hotel   |   9409 Stonelake Boulevard, Austin, TX 78759 (Northwest Austin)
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Ranked #80 of 182 hotels in Austin
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 weeks ago
Ronald S Tucson
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147 people have reviewed this hotel

Traveler rating
    62
    46
    22
    13
    4
See reviews for
43
23
11
49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Katy, Texas
1 review
1 of 5 stars Reviewed yesterday NEW

Well I just got off the phone with the front desk of the hotel. I was calling because I secured reservations (through PriceLine) for 2 rooms last night for the upcoming weekend.I was calling to request 1 room with a King and the other with 2 beds and that they be on the same floor. Our family uses Price Line... More

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Tucson
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Recently, my wife and I were in Austin for a doctor appointment the following day. We had already made reservations for a handicapped accessible room at another hotel close to the doctor's office. When we arrived at that hotel about 10PM, the room they gave us was NOT handicapped accessible and the desk clerk could not find one available in... More

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North East, Pennsylvania
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From the moment we arrived we were treated warmly and graciously. The valets were helpful and informative about parking options (a self-park garage is very close—you can avoid the more expensive hotel parking charges by using the garage, or you can opt for the convenience of having your car brought to you with a phone call). The front desk employees... More

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Houston, TX
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Chose this hotel based on the Marriott name, price, and location. First the good: Great location; price was reasonable; and although a bit run-down, cleanliness was acceptable for this level of hotel. Now the bad: Parking was a nightmare. We arrived at about 11:30 PM and all parking spaces were taken. After dropping off the luggage, I was forced to... More

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Natalee U, Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Dear PetroAg, I am so sorry to hear that your stay was anything less than perfect. Our goal is to provide each of our guests with the perfect stay, and I regret not being able to provide that for you. We hope that the next time you are in Austin you will give us another chance. Thank you for your... More

Jefferson City, Missouri
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed March 11, 2014

Yes, had a big bed with comfy pillows but shower pressure, time to heat up shower water temp, fluctuating room temperature and average bath area made this clearly overpriced for the stay. Front desk staff very friendly, however. Highway and plane noise leave this road warrior weary.

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Natalee U, Assistant General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Our apologies that we did not meet your expectations for this stay! Thank you for your kind words about our beds and about our staff. We hope that you when you return to Austin you will give our hotel another chance to provide you with an amazing stay! Thanks, More

Plano, Texas, USA
Top Contributor
53 reviews 53 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed March 1, 2014

This location does not match the level of other Courtyard locations. It appears rundown and in need of major renovations. The second floor hallway actually has three sheets of plywood nailed to the wall and painted to match.... The strong air fresheners in the hallways assault your nose with a chemical smell which is obviously trying to cover up something... More

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Natalee U, Assistant General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Our apologies that you did not have a great stay, this is not the experience we strive to provide for every guest. We do hope you will give us another opportunity to show you this high level of service when you are in Austin next. Thanks, Natalee -Assistant General Manager More

Helsinki, Finland
Senior Contributor
38 reviews 38 reviews
27 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed February 28, 2014

In my opinion, this Courtyard hotel is not at par with most other Courtyards I have visited. The property is clearly worn out, although the lobby seems to have been renewed fairly recently. Room interiors are basically slightly upgraded motel room standard rooms, with an in-room air conditioning unit. There was a strong smell of some kind of air freshener... More

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Natalee U, Assistant General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

We are sorry to hear that you were not pleased with the overall appearance of your guest room. Thank you for the feedback of our staff, I will share your response with our team. We would love to see you again, and hope next time you are in Austin you will give us another opportunity! Thanks, Natalee-Assistant General Manager More

New Orleans, LA
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 27, 2014

First of all the staff here was very helpful and understanding, but this place has repair issues. Low water pressure, lack of hot water in a shower, running toilet...I will have to really think about wanting to go back here. The pool and porch area near the pool were nice to use, though.

Was this review helpful? Yes
Natalee U, Assistant General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you DomoArrigato for taking the time to review our property. Our apologies that you did not have a great stay, we strive to provide every guest with a positive experience. We do hope you will give us another opportunity to show you this high level of service when you are in Austin next. Thanks, Natalee -Assistant General Manager More

Budapest, Hungary
Senior Contributor
37 reviews 37 reviews
37 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 5, 2014

We arrived quite late and appreciated the quick (less than 30 secs!) check-in. The room was on the non-highway side and it was still a bit noisy due to the nearby roads. We had a really cold night (30Fs, about 0C) and there was quite a "windchill" next to the window. So the A/C had to be on the whole... More

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Natalee U, Assistant General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you for leaving a great review! I am glad to hear you enjoyed our beds and they made for a great night’s sleep! I am also glad you found our location to be a fit for your needs here in Austin. We hope to welcome you back with us soon! Thanks, Natalee-Assistant General Manager More

New York City, New York
Top Contributor
100 reviews 100 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 26, 2014

A great NW Austin location, near many great attractions and restaurants. The bed was comfortable, and all of the fixtures and furnishings were up to date and in good working order. They had a little cafe type area in the lobby which looked good, but I didn't go there. Indoor pool and hot tub were great. The front desk gent... More

Was this review helpful? Yes
Natalee U, Assistant General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you for taking time to write a review for us here on Trip Advisor. Our team is always anxious to hear what our guests have to say regarding their stay! We are glad your enjoyed your time in Austin and that the facilities here on property were all that you expected! We look forward to welcoming you back again... More

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Additional Information about Courtyard by Marriott Austin Northwest/Arboretum

Also Known As:
Courtyard By Marriott Austin Northwest/Arboretum Hotel Austin
Courtyard By Marriott Austin Northwest/Arboretum Hotel
Courtyard Austin
Austin Courtyard
Austin Marriott
Address: 9409 Stonelake Boulevard, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#62 Family Hotel in Austin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Austin Northwest/Arboretum 3*
Official Description (provided by the hotel):
It’s a New Stay! The Courtyard Austin Northwest Arboretum has just been renovated! This Austin Arboretum hotel is minutes from downtown and surrounded by many trendy restaurants and nightspots. Just a short drive to the Arboretum and The Domain, guests at the Courtyard Austin Northwest will find top retail names as well as top high-tech companies such as IBM, Dell and Oracle. The new state-of-the-art lobby provides greater flexibility with media pod work spaces, free WiFi, media library and easy access to news and weather via our touch-screen GoBoard® The highlight of our new lobby experience is The Bistro - Eat. Drink. Connect® which provides guests with healthy food & beverage offerings in the morning and evening dinner service with cocktails. All guestrooms at our Austin Arboretum hotel now feature modern designs complete with flat screen TVs, luxury bedding and free WiFi. For business functions and social events we offer meeting space, an outdoor patio and lobby lounge perfect for entertaining options. ... more   less 
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