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Courtyard by Marriott Austin Northwest/Arboretum

3.0 of 5 Hotel   |   9409 Stonelake Boulevard, Austin, TX 78759 (Northwest Austin)
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Ranked #81 of 184 Hotels in Austin
A recent review
5 of 5 stars reviewed yesterday
Laura S Washington DC, District of Columbia
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169 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

We had a wedding.block here for our family and friends and it was a great deal. We were a bit concerned b/c our reception was downtown. However, the front desk and sales staff were so wonderful we quickly forgot about the inconvenience and had a wonderful time here. Meagan, Kyle, and Adrienne were top notch!

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Charlotte, North Carolina
Contributor
17 reviews 17 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Bed was great. Decor needs updating. Bathroom vanity was small. Hair dryer iron in room. Nothing special but the staff. Very friendly and accomodating. Would stay again. But no frills. Breakfast available but not included

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Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Alice, Thank you for your feedback! We greatly appreciate your business and for giving us information on how we can do better for the future. We hope to welcome you back again soon! More

A TripAdvisor Member
1 of 5 stars Reviewed 1 week ago

This hotel was really not good in any way at all. I was given a king bed room for 3 people and told there were no other rooms available (even though we booked a double). The next night we were able to move into a double which was stinky, mildewy, wet wet wet, and very loud. Also, the beautiful pool... More

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Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you for your valuable feedback regarding our hotel and choosing to say with us in Austin. I would like to sincerely apologize for the frustrations that you experienced during your stay with us. Traveling can be a hectic experience and certainly the last thing that you want to worry about is how good the hotel will be when all... More

Lubbock, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed at the Courtyard with my husband, we travel often but this Courtyard had the best service to date. The young lady at the front desk, Amina was very accommodating, warm, friendly and professional. The other guests I spoke to were also smitten by her charm and compassion. She was certainly a memorable one. The room was lovely and... More

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Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Lacy, Thank you for taking the time to review your stay with us and for again choosing us while in the Austin-area. Our staff prides themselves on the service that we deliver and we are privileged to have wonderful associates, like Amina, as a part of our team. I will certainly pass on your kind words to her and give... More

Margate, Florida
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I travel extensively for my business, recently I was In Austin for business, this hotel is conveniently located in the center of the business district of the Austin, the hotel staff are very friendly and helpful, easy access to computers and printers for those traveling on business. Internet access is convenient and fast with no slowness or timeouts, the onsite... More

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Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you for your great feedback and your decision to stay with us while you were in the Austin-area. Our entire staff prides themselves on the service that they provide and we will definitely share your kind words to everyone on the team, especially Natalee. We look forward to welcoming you again in the future! More

Falls Church, Virginia
Senior Contributor
49 reviews 49 reviews
13 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Everything about this hotel is well above average - friendly staff, well-maintained rooms and common areas, and nice location. It has easy access to all the major highways in the north Austin area (such as 183, Mopac, and Capitol of Texas Highway) and is close to several major shopping areas as well as many nearby restaurants. From the top floor... More

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Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you for taking the time to fill out a review on tripadvisor and for your choosing to stay with us on your recent trip. I am glad to hear that we were able to exceed your expectations and that you had a refreshing stay with us. Feedback like yours, such as the size of the exercise room, is very... More

Pittsboro, North Carolina
Top Contributor
57 reviews 57 reviews
46 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 27, 2014

Please read my profile for my biases. We were in Austin for a business meeting, as since I didn't want to show up late due to any traffic issues, we were happy to find this hotel near the office. I was expecting some issues with check-in since my business partner made the room reservations but was arriving on a later... More

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Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Sortova, Thank you for your very thorough and candid feedback! We genuinely appreciate your decision to stay with us in Austin and for allowing us a chance to improve. Our hotel has a great group of staff that prides themselves on delivering exceptional service that will love to hear your comments. In the meantime, we will let our maintenance department... More

Capitola, California
Contributor
19 reviews 19 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 27, 2014

This is a clean, recently updated Courtyard by Marriott. It is what it is, a basic, business traveler focused hotel, which it meets perfectly. Friendly, helpful staff, clean room, minimal exercise room.

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Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Ethan, Thank you for your feedback and choosing Courtyard for your travel needs. We appreciate the great information that you have provided and we will use your comments about things like our exercise room to make strong guest decisions for the future. Thank you again, Ethan. More

Tallahassee
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 22, 2014

Came to attend the Critical Care Transport Medicine Conference. Location was great for local shopping and dining. Hotel staff was great, we arrived late driving from an arriving flight in Houston, staff checked us in quick and gave directions to a restaurant called North by Northwest which was open late and food was fantastic. Hotel was quite which made studying... More

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Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

From one fellow Houstonian to another, let me say thank you for choosing to make the drive up here and stay with us. Our staff is always excited to hear that we were able to deliver on our promise to exceed your expectations at every turn. Whenever you decide to make the drive up again, let us know, as we'd... More

Texas
1 review
5 of 5 stars Reviewed August 10, 2014

Such a great hotel. Location is fantastic for getting around, right on the corner of 183 and Mopac. If you wanna get crazy on 6th street or explore nature getting around from this hotel is easy. There's also a Dave and busters just a short walk away. And great places to eat and shop right around the corner (under 3... More

Was this review helpful? Yes
Aaron K, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you for taking the time to fill out this great and thorough review from your stay with us in Austin. We pride ourselves on the welcome that we provide and on staff members like Natalee that take that extra step to make you feel at home. We hope that we can welcome you again soon and that you get... More

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Additional Information about Courtyard by Marriott Austin Northwest/Arboretum

Address: 9409 Stonelake Boulevard, Austin, TX 78759
Location: United States > Texas > Austin > Northwest Austin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Austin Northwest/Arboretum 3*
Number of rooms: 102
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Also Known As:
Courtyard By Marriott Austin Northwest/Arboretum Hotel Austin
Austin Courtyard
Austin Marriott

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