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Courtyard by Marriott Austin Northwest/Arboretum

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9409 Stonelake Boulevard, Austin, TX 78759
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Courtyard by Marriott Austin Northwest/Arboretum
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Courtyard by Marriott Austin Northwest/Arboretum
Courtyard by Marriott Austin Northwest/Arboretum
Courtyard by Marriott Austin Northwest/Arboretum
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209 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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Level Contributor
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Very Clean Refreshing The room layout was a nice change I enjoyed it. The bathroom was huge beautiful glass door instead of the Old shower curtain that are in most hotel The towels were very soft absorbent and large The toilet paper was very soft you usually don't get that in a hotel. The the lobby was very large and... More 

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Yukon, Oklahoma, United States
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Nice hotel for a weekend stay. Staff were friendly and hands down the best breakfast I've ever had at a hotel. Rooms were comfortable. They are going through renovations so you might have a thump or two during the day but how often are you in your room during the day? They use Paul Mitchell products for the bathroom. Overall... More 

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Level Contributor
6 reviews
5 hotel reviews
1 of 5 stars Reviewed 1 week ago

I booked a room to stay at this Courtyard and when I arrived to check in I was told they had no more rooms for us at this location. Oh, but they had the same room at the nearby Fairfield Inn. What everyone failed to mention was that our room was next to a railroad track where freight trains stroll... More 

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Nicole K, Sales Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Greetings Angela, We are sorry about your less than perfect experience. We do appreciate you taking the time to review our hotel so we can use this for training opportunity. This summer we are undergoing a full rooms renovation which has caused us to be in oversold situations. I am truly sorry that your experience was not well at the... More 

Los Angeles, California
Level Contributor
71 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Average hotel, it's a Courtyard so it's pretty straight forward. Bonus is location! Walking distance to so much! And Starbucks that is in all Courtyards. Staff was really great here too. The restaurant that is attached has great food and friendly service.

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Nicole K, Sales Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank You for taking the time for reviewing us!! We look forward to welcoming you back on your next trip to Austin! More 

El paso
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I'll start off with the bad (not too much). The parking was terrible. To start, the parking area is not big enough for all of the occupants. We got there late at night and the staff suggested parking in an adjacent parking lot which is what I ended up doing as there was no parking. Get there early. Next, the... More 

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Nicole K, Sales Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thank you for taking the time to share your feedback with us. We are delighted that your stay with the Courtyard Austin North/Parmer Lane was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to... More 

Sunnyvale, California, United States
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here with most of my team for an all-hands team meeting in March 2015. The hotel was chosen by a department admin and apparently it was a crowded weekend due to SXSW just wrapping up. I spent 5 nights at the Courtyard. The room was comfortable. Climate control worked, the fridge and coffeemaker were good. The bed was... More 

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Nicole K, Sales Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

We appreciate your positive feedback regarding your recent stay at the Courtyard Austin North. I can ensure you that the ice machines were fixed right away once we became aware of the issue. Should you need anything in the future please consider me at your service. Nicole More 

Southern California
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 22, 2015

Overall, I personally have no complaints about this hotel, however if you ask any of my colleagues there may be a different response. They shifted half of our employees to other hotels, the day that we were checking in, which created major issues for our meeting efforts. We had about 15 of us in from across the country, and a... More 

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asinger89, Director of Sales at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

We apologize for the check in issues experienced but appreciate your understanding. We are glad to hear that you enjoyed your stay and that your expectations were met. More 

1 review
5 of 5 stars Reviewed June 19, 2015

A very warm and cozy place with a good hospitality. Kudos and special thanks to Tom Wandersee and Adrian Gonzalez for the silver lining of our trip. Had not it been you guys to provide us an extra blanket for the freezing cold temperature in the mega bus we would have frozen to death literally! Cheers guys :)

Was this review helpful? Yes
asinger89, Director of Sales at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

Thanks for the very kind words about our staff! We will be sure to pass this along to them. Thank you for the review, too! More 

London, United Kingdom
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed June 17, 2015

I stayed at the hotel for 3 nights when I was in Austin for business. Staff is very-very pleasant and friendly. Two issues: water supply was turned off between 9AM-3PM on all days I stayed there. As I worked from the hotel most o the morning and early afternoon, it was an inconvenience (not being able to use the bathroom).... More 

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asinger89, Director of Sales at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

We are sorry about your less than perfect experience Tarvi. We do appreciate you taking the time to review our hotel so we can use this for training opportunity. This summer we will undergo a full rooms renovation to correct issues you expereinced and upgrade our look. We invite you back in the fall to give us another shot. More 

Houston, Texas
1 review
5 of 5 stars Reviewed June 17, 2015

I had a wonderful experience with this hotel. The stay was very comfortable I would like to mention mr. Adrian Gonzalez who was so kind and made sure we had a very comfortable stay. I would really love to take this opportunity to thank him for al the help he offered to us. Very good staff. Would highly recommend this... More 

Was this review helpful? Yes
asinger89, Director of Sales at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review

We are so glad to hear you had a great stay at the Courtyard Northweset. Thank you for the kind words about our associate Adrian! We will be sure to pass along your kind words to him. More 

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