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Courtyard Austin South

#81 of 190 Hotels in Austin
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4533 South I.H. 35, Austin, TX 78744
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85 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Courtyard Austin South
See the most recent reviews
New Jersey
Level Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed April 15, 2015 via mobile

Overall, the hotel was nice, clean and convenient for our Family wedding weekend. All the employees were very nice and friendly. Our arrival and check-in was probably one of the worst we have ever had. We arrived from our early flight from New Jersey at about 11 o'clock in the morning and tried to check in early but could not.... More 

Was this review helpful? Yes
Nicola D, General Manager at Courtyard Austin South, responded to this review

Thank you for taking the time to write a review about the Courtyard Austin South. I'm sorry your check in experience did not meet you expectations. We will be sure to use your feedback as a training tool with the team. More 

Houston, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed February 20, 2015

Made reservations for 2 connecting rooms & got here early in the evening to check in & they didn't/couldn't accommodate our request. Family divided & that's no Aggie/UT joke!! Would've stayed somewhere else where we could go back & forth instead of up & down the halls.

Was this review helpful? Yes 2
Nicola D, Manager at Courtyard Austin South, responded to this review

Thank you for taking the time to submit a review; we really appreciate your feedback! Your comments on wanting adjoining rooms are much appreciated. We do offer adjoining rooms for certain room types that are available upon request. Unfortunately due to the layout of the hotel, the specific room types you requested do not adjoin. I hope the next time... More 

Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed February 15, 2015 via mobile

One night stay for business was very comfortable. Checked in with mobile app and my key was ready and my room had been upgraded. Service at front desk and cafe was excellent. Room was clean and well maintained. It is close to needing upgrading, but nice. The room had a fridge and microwave that would have been nice for a... More 

Was this review helpful? Yes
Nicola D, Manager at Courtyard Austin South, responded to this review

Greetings Michael, Thank you so very much for taking the time to share you experience at our hotel. I am glad you enjoyed your stay at the hotel, and found our staff to your liking. We will be sure to use your feedback to see if we can acquire better sound proofing during our next renovation. We look forward to... More 

New York City, New York
1 review
5 of 5 stars Reviewed February 9, 2015

I've stayed at this hotel twice now and I'll continue to choose this hotel every time. The staff is very friendly and got me checked-in right away-- I believe Vishal was the one who got me set up and was super sweet - I had zero issues. There's a Starbucks inside the lobby downstairs, which is super convenient in the... More 

Was this review helpful? Yes
Nicola D, Manager at Courtyard Austin South, responded to this review

Greetings, Wow, thank you so very much sharing your experience of our hotel on TripAdvisor! We are glad you found our staff friendly and were able to take advantage of our 24/7 Starbuck. Next time you come back to Austin will have to let you know about all of the other hidden restaurant gems in the area. We look forward... More 

Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 26, 2015

I am learning my way around Austin since I will be traveling there frequently for work. I believe I have found my favorite hotel! The staff was attentive and knowledgeable. They were training some new employees but they all made sure you were taken care of. The Bistro was superb as well!

Was this review helpful? Yes
Nicola D, General Manager at Courtyard Austin South, responded to this review

Hello! Thank you very much for taking the time to write a review about your stay at the Courtyard Austin South. I am so glad you enjoyed your stay; I will be sure to share your kind words with the staff. We take great pride in our customer service and greatly appreciate it when we receive positive feedback. We look... More 

San Jose, CA
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed January 22, 2015

Only did a 1 night trip - but could not have been more friendly for check-in and getting situated. Real nice surprise was the lobby bar/coffee shop. They have a very relaxed and clean setup. Serves some bar food and drinks into the evening. I'm not use to that in these types of places and it was very welcome not... More 

Was this review helpful? Yes
Nicola D, General Manager at Courtyard Austin South, responded to this review

Dear Matt321, Thank you very much for sharing your experience at the Courtyard Austin South. I am glad you found our Bistro and bar to your liking. We take great pride in having the cleanest and friendliest hotel. I will be sure to share your kind words with the staff; We look forward to welcoming you back next time you... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed January 20, 2015

We booked a suite at Courtyard Austin South for four nights based on the reasonable rate, location and the reviews here on TripAdvisor. The suite was very comfortable and appeared clean. The employees were nice and helpful, especially the ladies at the breakfast bar. We had a nice stay. However, a couple of days after we returned home my husband... More 

Was this review helpful? Yes 1
Nicola D, General Manager at Courtyard Austin South, responded to this review

Thank you for taking the time to reach out to us regarding your stay. We take comments regarding bed bugs very seriously and are committed to offering our guests clean and friendly service. The room was inspected and was found to be free of any bugs. No other rooms were closed during the time of the inspection. We are happy... More 

El Paso
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 30, 2014

I stayed at this motel on 12/19/14 and didn't have any problems, except that they do not have free (or any, for that matter) airport shuttle service as advertised on the web site I used. Cabs to/from the motel and the Austin airport will run you about $25 each way, which ends up being a significant fraction of the cost... More 

Was this review helpful? Yes 1
Nicola D, Manager at Courtyard Austin South, responded to this review

Hello, Thank you for taking the time to write a review. I am sorry you found our complimentary shuttle insufficient for your needs. Although we do not have an airport shuttle, we do offer free shuttle service to downtown Austin. Our hotel is also conveniently located only a few miles from the historic South Congress district making it the perfect... More 

Walker
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 18, 2014

This was my second stay in this hotel and I found it to be a great experience. The hotel is clean and modern, and the staff goes above and beyond normal expectations. I will be returning to the Austin area several times in the next few months and plan to stay here every time.

Was this review helpful? Yes
Nicola D, General Manager at Courtyard Austin South, responded to this review

Walker, Thank you so much for your kind words and recognizing our genuine and caring team. We look forward to seeing you on your future trips to Austin! More 

Denver, Colorado
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed November 29, 2014

As Marriott Platinum members, we stay at a lot of Marriott properties. The staff was absolutely wonderful, always greeting us and extremely helpful. We received a nice junior suite upgrade and the room was spotless and recently remodeled. There is plenty of free parking and a nice pool and gym. Special kudos to Steven Christakos, Assnt. General Mngr, who is... More 

Was this review helpful? Yes
Nicola D, General Manager at Courtyard Austin South, responded to this review

Hello cybermd, Thank you for taking the time to share your experience with the online travel community. I am happy that we were able to exceeded your expectations and we look forward to welcoming you back. It delighted our entire team to read your kind words and recognize our associates. If I can ever be of any assistance please do... More 

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