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All 183 Austin hotels

Extended Stay America - Austin - Arboretum

2.5 of 5 Hotel   |   10100 N. Capital of Texas Hwy, Austin, TX 78759 (Northwest Austin)
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Ranked #131 of 183 hotels in Austin
A recent review
5 of 5 stars Reviewed June 2, 2014
Neal B Austin
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  • Reviews (45)
  • Photos (12)
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  • Room tips (11)
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45 people have reviewed this hotel

Traveler rating
    11
    7
    7
    12
    8
See reviews for
8
4
9
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Anchorage
Contributor
12 reviews 12 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

So this hotel was my attempt to save some money by booking with Hotwire. Never again. The lobby was under construction, and it appeared that they were painting the whole thing bright fire engine red. NOT what a tired, jet-lagged traveler that just negotiated a strange freeway in the dark wants to see when all they want is sanctuary and... More

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 18, 2014

The vent hood over the stove didn't work, however the smoke detector did ! Had to ask for pots/pans/cups. Less than inviting staff. The new employee tried very hard to make us feel welcome, although he was not getting much help from the ill dressed other staff .Great tall shower head and hot water !

Was this review helpful? Yes
twilight_campfighter
Contributor
11 reviews 11 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed May 5, 2014

I have stayed at several Extended Stay Hotels, so I usually know what I am getting into. They aren't the best hotels... certainly not sexy at all. They're good if you're on a budget, not going to be in the room much and you just need a simple place to stay. The kitchen does come in handy too if you're... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the shower head in your room is truly regrettable. We are very sorry for your experience. I discussed your comments with the team, and we have already begun reinspecting the shower heads in our hotel. Your feedback is very important... More

Seattle, Washington
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed May 3, 2014

Lighting fixtures that don't work. Lots of noise from adjacent rooms. Free low-speed internet, but if you want a connection that doesn't suck (i.e. allows you to watch a low-res YouTube video), you'll have to pay extra. The laundry room costs two bucks for each washer or dryer use, which would be okay I guess if the dryer actually worked.... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

Victor - I appreciate you taking the time to write a review of your experience with us. I am so disappointed that you had maintenance issues in the room. Please accept my apology. I discussed your comments with the team to re-evaluate the inspection expectations so this does not happen in the future. Your feedback is very important to us,... More

Las Vegas, Nevada
2 reviews
2 of 5 stars Reviewed April 21, 2014

For the price, the stay didn't meet expectations. It started with the reservation. I made the initial reservation online and that went fine. Then I called one week before our arrival (called on a Sunday) and asked to change the arrival date to one day later. I had a bad feeling, so I called the next day on Monday to... More

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Manager_11525, Manager at Extended Stay America - Austin - Arboretum, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I’m so pleased to hear that you enjoyed our spacious suites with fully equipped kitchens at a great value. I sincerely apologize for the maintenance issues and the level of customer service displayed by members of our staff during your stay. In response to... More

Midland, Texas
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 27, 2014

This is a nicely remodeled place to stay in a great location and area of Austin. Everything looks nice and new. It has a fully equipped kitchen and a full size frig. I was not disappointed in any way.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Austin - Arboretum, responded to this review

David - The staff and I appreciate your kind remarks. We’re thrilled to hear that you enjoyed your time at our hotel including our clean rooms with fully equipped kitchens and convenient location at a great value. Again, thank you for the comments. We look forward to providing you with another comfortable stay in the future! More

West, Texas
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed January 22, 2014

Checked in on Friday and checked out on Sunday...no room service during the stay (was told that would cost extra since we were not staying more than 8 days) Had to bring down my dirty towels if I wanted clean ones, the coffee pot in the room didn't work and I was told I had to bring that down for... More

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San Salvador, El Salvador
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 8, 2013

Was given a Smoking Room, booked a Non Smoking - "Nothing they could do and no other rooms available". I can't describe the stink and the bad experience. Would never go back and do not recommend. Awful service and delivery!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the miscommunication. I discussed your comments with the team, and we are working on fully explaining room accommodations when the reservation is completed. However, when a third party reservation is made they do not generally guarantee a smoking... More

national tour
Top Contributor
56 reviews 56 reviews
28 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed November 7, 2013

Not sure why anyone would want to be associated with this name. This is then second time I have stayed at this chain and this had a similar result. 1) small spider in bed 2) hair balls on shower mat 3) complimentary breakfast = granola bars, pre packaged muffins, oatmeal and not so fresh fruit with complimentary fruit flies. 4)... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

Thank you for your recent review of your stay. I am so glad that you liked our hotel's location; however, I am very sorry that our hotel did not meet your expectations overall. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was unclean and our staff did not... More

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Additional Information about Extended Stay America - Austin - Arboretum

Address: 10100 N. Capital of Texas Hwy, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Austin - Arboretum 2.5*
Reservation Options:
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Also Known As:
Extended Stayamerica Austin/Arboretum Hotel Austin
Extended Stay America Austin
Austin Extended Stay
Extended Stay Austin

12 photos of this hotel

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Amenities

Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
102

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