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Extended Stay America - Austin - Arboretum

2.5 of 5
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10100 N. Capital of Texas Hwy, Austin, TX 78759
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Extended Stay America - Austin - Arboretum
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Ranked #128 of 191 Hotels in Austin
A recent review
5 of 5 stars reviewed 5 days ago
JayJayasuriya Austin, Texas
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66 Reviews from our TripAdvisor Community

Traveler rating
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    13
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    13
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15
6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Austin, Texas
5 of 5 stars Reviewed 5 days ago NEW

This is a great hotel close to many great places. I like this part of town, close to The Domain area and not too far from downtown. It will take you about 20 minutes to go downtown from here. I will definitely stay here again.

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Hutto, Texas
1 review
4 of 5 stars Reviewed 2 weeks ago

Look for Deen at the front desk on the night shift at Extended Stay America-Austin-Arboretum. Our house flooded last week. Last night around midnight, our phones started alerting flash flood warnings. My husband and I grabbed our dog and left. By 12:30 a.m., we hadn't found a room and it looked as if we would have to turn around and... More 

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McAllen, Texas
Level Contributor
127 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This place is first off a small hotel. There was one person running the front and checking rooms, too. We were told twice to come back because our room wasn't ready even at 4:30 pm. (Even though it was pouring and there was a tornado watch.) The so called manager ignored us when we walked in, and was on the... More 

Was this review helpful? Yes 1
Houston, Texas
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed May 25, 2015

Upon going to a family reunion this place was chosen because of location-most of my family stayed there for a couple of nights. NEVER have I ever had to check out a coffee pot or anything else that I would think that I would need. Of the 8 rooms serving my family: some were dirty, one the window would not... More 

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Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the cleanliness issues you experienced. I discussed your comments with the team, and we are going to make sure our rooms are being cleaned and inspected to... More 

Friendswood
2 reviews
3 of 5 stars Reviewed May 18, 2015

If you're looking for a cheap bed and shower, this might be ok. Personally I have stayed at many inexpensive places that were much better than this. Definitely set up for an "extended stay" rather than a night or 2. If you wanted dishes, etc for the kitchen, you had to ask. If you wanted ice, you had to make... More 

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Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not pleased with the amenities that we have to offer. I discussed your concerns with our upper management, and we are working on developing better solutions for our guests.... More 

Waterloo, Canada
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed March 12, 2015

Austin is expensive ... very expensive. Even in the commercial suburbs of north Austin. Nestled among dozens of hotels at $200+ for a modest chain to $300+ for a full service hotel, any time of the year, is this little gem coming in at around $100 from Expedia. They are apartment style suites, clean, functional, and new enough. Full kitchens... More 

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Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

I want to thank you for taking the time to write a review about your stay. I’m thrilled that your visit in Austin was great and you enjoyed your stay with us. I appreciate your comments about the location of our hotel, and our rooms. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Fort Collins, Colorado
Level Contributor
68 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed March 10, 2015

We were pleased with our stay here. There is a small kitchen area and, although, we ate out the entire time, it was still nice to have this set-up in our room. We found the room clean, the staff went out of their way to rearrange our stay. The room was clean and comfortable. This would be an awesome place... More 

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Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled that you were pleased with the amenities that we have to offer and our friendly staff. I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed February 21, 2015

Slow staff. Hard bed with sheets that are dirty. Towels that are hard. General housekeeping is poor. The price was great and the location to the church was great. Plenty of food choices near by since there are no options at the hotel.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

The staff and I read your comments about your stay with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed at this mission due to housekeeping issues that occurred during your stay. I discussed your comments with the team, and we will work hard to provide better accommodations... More 

San Bernardino, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 6, 2015

I checked in on February 2nd 2015 and it felt very comfortable as if I was at home. I left February 6th and the airport shuttle pick me up took me back to the airport on time. The staff was awesome made my stay very comfortable.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled that our team treated you well and provided an excellent experience. The team and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Clifton, Tx
Level Contributor
119 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed January 19, 2015

Followed the "newly remodeled" designation for Extended Stay America in Austin. Delighted with the comfort, ambiance, location and rates! Booked another stay at this hotel for my wife and I this spring! We will be back!!!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

The staff and I read your review, and would like to thank you for writing such amazing things about our hotel. I'm thrilled that you had a great stay and liked our new renovations. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

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