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Extended Stay America - Austin - Arboretum

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10100 N. Capital of Texas Hwy, Austin, TX 78759
Extended Stay America - Austin - Arboretum
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Ranked #121 of 191 Hotels in Austin
A recent review
4 of 5 stars reviewed 2 weeks ago
Waterloon Waterloo, Canada
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61 reviews from our community

Traveler rating
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    9
    13
    11
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12
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24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Waterloo, Canada
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Austin is expensive ... very expensive. Even in the commercial suburbs of north Austin. Nestled among dozens of hotels at $200+ for a modest chain to $300+ for a full service hotel, any time of the year, is this little gem coming in at around $100 from Expedia. They are apartment style suites, clean, functional, and new enough. Full kitchens... More 

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Fort Collins, Colorado
Top Contributor
65 reviews 65 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were pleased with our stay here. There is a small kitchen area and, although, we ate out the entire time, it was still nice to have this set-up in our room. We found the room clean, the staff went out of their way to rearrange our stay. The room was clean and comfortable. This would be an awesome place... More 

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1 review
3 of 5 stars Reviewed 4 weeks ago

Slow staff. Hard bed with sheets that are dirty. Towels that are hard. General housekeeping is poor. The price was great and the location to the church was great. Plenty of food choices near by since there are no options at the hotel.

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Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

The staff and I read your comments about your stay with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed at this mission due to housekeeping issues that occurred during your stay. I discussed your comments with the team, and we will work hard to provide better accommodations... More 

San Bernardino, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 6, 2015

I checked in on February 2nd 2015 and it felt very comfortable as if I was at home. I left February 6th and the airport shuttle pick me up took me back to the airport on time. The staff was awesome made my stay very comfortable.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled that our team treated you well and provided an excellent experience. The team and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Clifton, Tx
Top Contributor
109 reviews 109 reviews
12 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed January 19, 2015

Followed the "newly remodeled" designation for Extended Stay America in Austin. Delighted with the comfort, ambiance, location and rates! Booked another stay at this hotel for my wife and I this spring! We will be back!!!

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Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

The staff and I read your review, and would like to thank you for writing such amazing things about our hotel. I'm thrilled that you had a great stay and liked our new renovations. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Branson, Missouri
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed January 3, 2015

I checked in December 5th 2014, I saw an ad on Craigslist for $960.00 a month plus tax. It came out to $1122.81. I paid the whole amount. I was in room #309, the people that worked there were totally unprofessional with me. They put awful people above me, one guy was beating up his girlfriend in room 409 at... More 

Was this review helpful? Yes 2
Frisco, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 28, 2014 via mobile

My brother and I stayed here for one night while in town to hear some music and explore the city. Eric, the general manager happened to be working the front desk. We found him to be very accommodating and helpful. The room was clean and quiet. Restaurants, shopping, and major roads are all easily accessible from this property. Definitely would... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

Nic - Thank you for your great review of our hotel. We are thrilled that you enjoyed your clean, quiet room and our helpful staff. We would like to thank you again for posting your review. We look forward to welcoming you back in the future. More 

DeWitt, Michigan
1 review
5 of 5 stars Reviewed December 12, 2014

This is a great place to stay, staff was excellent. Helped us out when we forgot out necessities bag with Toothpaste, brushes, shavers and shave cream. Really nice. They spoke multiple languages. They also were kind when we needed a late checkout. The only issue I would say is if you have trouble with stairs, you may want to request... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

The team and I appreciate your amazing remarks. I'm thrilled that you enjoyed your stay at our hotel and that the staff exceeded your expectations. It is so great to read that your room was clean and to your liking, and that you would happily stay with us again. Thank you again for your kind words. The staff and I... More 

Austin, Texas
1 review
5 of 5 stars Reviewed December 1, 2014

The place was clean, comfortable, wifi was great, superb staff, trees surrounding the hotel, restaurants nearby, quite, and the freeway was nearby. We really enjoyed our stay. The highly recommend this place.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Austin - Arboretum, responded to this review

Thank you so much for posting a review of our property. I'm thrilled that you enjoyed our team, location, and service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Fort Worth, Texas
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 10, 2014

My husband and I booked this room through hotwire. I admit I was scared but this was a great stay. Room was beautiful. Staff very nice and helpful. Bed super comfy. The only drawback was breakfast. Don't plan on eating breakfast there. It consisted of granola bars and apples. We asked if we could stay a second night but they... More 

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