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All 182 Austin hotels

Extended Stay America - Austin - Arboretum

2.5 of 5 Hotel   |   10100 N. Capital of Texas Hwy, Austin, TX 78759 (Northwest Austin)
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Extended Stay America - Austin - Arboretum
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Ranked #128 of 182 hotels in Austin
A recent review
4 of 5 stars reviewed 2 weeks ago
David S Midland, Texas
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39 people have reviewed this hotel

Traveler rating
    10
    7
    6
    10
    6
See reviews for
6
4
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18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Midland, Texas
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a nicely remodeled place to stay in a great location and area of Austin. Everything looks nice and new. It has a fully equipped kitchen and a full size frig. I was not disappointed in any way.

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Manager_11525, Manager at Extended Stay America - Austin - Arboretum, responded to this review

David - The staff and I appreciate your kind remarks. We’re thrilled to hear that you enjoyed your time at our hotel including our clean rooms with fully equipped kitchens and convenient location at a great value. Again, thank you for the comments. We look forward to providing you with another comfortable stay in the future! More

West, Texas
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed January 22, 2014

Checked in on Friday and checked out on Sunday...no room service during the stay (was told that would cost extra since we were not staying more than 8 days) Had to bring down my dirty towels if I wanted clean ones, the coffee pot in the room didn't work and I was told I had to bring that down for... More

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San Salvador, El Salvador
1 review
1 of 5 stars Reviewed November 8, 2013

Was given a Smoking Room, booked a Non Smoking - "Nothing they could do and no other rooms available". I can't describe the stink and the bad experience. Would never go back and do not recommend. Awful service and delivery!

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Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the miscommunication. I discussed your comments with the team, and we are working on fully explaining room accommodations when the reservation is completed. However, when a third party reservation is made they do not generally guarantee a smoking... More

national tour
Top Contributor
53 reviews 53 reviews
26 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed November 7, 2013

Not sure why anyone would want to be associated with this name. This is then second time I have stayed at this chain and this had a similar result. 1) small spider in bed 2) hair balls on shower mat 3) complimentary breakfast = granola bars, pre packaged muffins, oatmeal and not so fresh fruit with complimentary fruit flies. 4)... More

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Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

Thank you for your recent review of your stay. I am so glad that you liked our hotel's location; however, I am very sorry that our hotel did not meet your expectations overall. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was unclean and our staff did not... More

Philly
Contributor
19 reviews 19 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 27, 2013

Priceline was offering a Great Price of $38 a night, (no-bidding, plus tax) so I grabbed it. I have no complaints. This hotel is VERY basic. I had never stayed at this chain before, but it seems about the level of a Days Inn (IMO). I had everything I needed and got a good nights sleep, so all that was... More

Was this review helpful? Yes 1
Austin, Texas
1 review
1 of 5 stars Reviewed October 14, 2013

I chose the location due to the price & close to my office. I stayed from the last week of June until October, 2013. All was OK till the last month or so. I even sent in a couple of good reviews on the staff. Then suddenly all the staff turned over and the new ones were poorly trained, cleanliness... More

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Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so glad that you enjoyed the majority of your stay; however, I truly apologize for the issues experienced with your reservation during the last month or so. As this hotel's manager, I can assure you that I have spoken with our staff... More

Houston, Texas
1 review
2 of 5 stars Reviewed October 2, 2013

My company uses this hotel chain for our business travel and this is not like other Extended Stay Americas that I have stayed at. I was here for 2 nights. Everything is unorganized and most of the staff seems to not know what they are doing. The room was clean but it was quite noisy. I called down to the... More

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Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

I appreciate you taking the time to write a review of your experience with us. Your comments in regards to Megan's service are much appreciated; yet, I was disheartened to read that we failed to provide you with the best possible customer service overall. Your comments were reviewed by the staff, and we will be working on correcting this issue... More

San Antonio, Texas
Top Contributor
150 reviews 150 reviews
70 hotel reviews
122 helpful votes 122 helpful votes
3 of 5 stars Reviewed September 18, 2013

I booked at the sister property on Gracy Farms Road for a July visit. When I tried to check in there, I was told that a baseball team was there the night previous and somehow "destroyed" some rooms - and apparently my room was one of those. I'm not sure I bought that excuse since I had a good rate... More

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Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

Thank you for taking the time to write a review of your stay. Your comments in regards to the cleanliness of your room are much appreciated; yet, I was disheartened to read that our housekeeping policy was not communicated to you at check-in. Please know, housekeeping is offered to guests staying longer than seven days; however, linens can be exchanged... More

1 review
3 of 5 stars Reviewed September 8, 2013 via mobile

They didn't want to honor their own discount, tried to charge us an extra day plus they don't have enough towels. I booked a room for 2 but only got towels for 1 when I asked for more and washcloths the gave me a dish towel. Our toilet didn't want to flush we kept taking lid off tank to fix... More

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Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that there were maintenance issues in your room. I am going to meet with the staff to review providing timely service in addressing maintenance issues. I really appreciate... More

Fort Worth, Texas, USA
Contributor
15 reviews 15 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed August 15, 2013

Stayed one night for business. Not somewhere I would rush back to. I recognize that I'm not the target market seeing how I only stayed one night. It all felt "done on the cheap" - an example is my room had no shampoo. I went down to check the "amenities basket" (as they apparently have a small basket at the... More

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Additional Information about Extended Stay America - Austin - Arboretum

Also Known As:
Extended Stayamerica Austin/Arboretum Hotel Austin
Extended Stayamerica Austin/Arboretum Hotel
Extended Stay America Austin
Austin Extended Stay
Extended Stay Austin
Address: 10100 N. Capital of Texas Hwy, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #128 of 182 hotels in Austin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - Austin - Arboretum 2.5*
Reservation Options:
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