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All 188 Austin hotels

Extended Stay America - Austin - Arboretum

2.5 of 5 Hotel   |   10100 N. Capital of Texas Hwy, Austin, TX 78759 (Northwest Austin)
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Extended Stay America - Austin - Arboretum
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Ranked #128 of 188 Hotels in Austin
A recent review
5 of 5 stars reviewed 1 week ago
jrdtsta Clifton, Tx
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57 reviews from our community

Traveler rating
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    10
    8
    13
    11
See reviews for
12
5
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22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Clifton, Tx
Top Contributor
108 reviews 108 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

Followed the "newly remodeled" designation for Extended Stay America in Austin. Delighted with the comfort, ambiance, location and rates! Booked another stay at this hotel for my wife and I this spring! We will be back!!!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

The staff and I read your review, and would like to thank you for writing such amazing things about our hotel. I'm thrilled that you had a great stay and liked our new renovations. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Branson, Missouri
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I checked in December 5th 2014, I saw an ad on Craigslist for $960.00 a month plus tax. It came out to $1122.81. I paid the whole amount. I was in room #309, the people that worked there were totally unprofessional with me. They put awful people above me, one guy was beating up his girlfriend in room 409 at... More 

Was this review helpful? Yes 1
Frisco, Texas
1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

My brother and I stayed here for one night while in town to hear some music and explore the city. Eric, the general manager happened to be working the front desk. We found him to be very accommodating and helpful. The room was clean and quiet. Restaurants, shopping, and major roads are all easily accessible from this property. Definitely would... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

Nic - Thank you for your great review of our hotel. We are thrilled that you enjoyed your clean, quiet room and our helpful staff. We would like to thank you again for posting your review. We look forward to welcoming you back in the future. More 

DeWitt, Michigan
1 review
5 of 5 stars Reviewed December 12, 2014

This is a great place to stay, staff was excellent. Helped us out when we forgot out necessities bag with Toothpaste, brushes, shavers and shave cream. Really nice. They spoke multiple languages. They also were kind when we needed a late checkout. The only issue I would say is if you have trouble with stairs, you may want to request... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

The team and I appreciate your amazing remarks. I'm thrilled that you enjoyed your stay at our hotel and that the staff exceeded your expectations. It is so great to read that your room was clean and to your liking, and that you would happily stay with us again. Thank you again for your kind words. The staff and I... More 

Austin, Texas
1 review
5 of 5 stars Reviewed December 1, 2014

The place was clean, comfortable, wifi was great, superb staff, trees surrounding the hotel, restaurants nearby, quite, and the freeway was nearby. We really enjoyed our stay. The highly recommend this place.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Austin - Arboretum, responded to this review

Thank you so much for posting a review of our property. I'm thrilled that you enjoyed our team, location, and service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Fort Worth, Texas
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 10, 2014

My husband and I booked this room through hotwire. I admit I was scared but this was a great stay. Room was beautiful. Staff very nice and helpful. Bed super comfy. The only drawback was breakfast. Don't plan on eating breakfast there. It consisted of granola bars and apples. We asked if we could stay a second night but they... More 

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Houston, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 22, 2014

This accommodations are pretty standard for a cheaper line hotel. Thin blankets, rough sheets, hard bed, small bathroom, rough and small towels, and varying water pressure. These were the downfalls. The worst was that my room smelled as if someone had just steamed cauliflower or cabbage. The room does have a small kitchenette with a small, yet full-size, fridge, full-size... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

Thank you for your recent review of your stay. We appreciate the kind comments about our staff; however, we apologize that your room had an odor and that your bedding, towels, and bathroom size did not meet your expectations. I will be sharing your feedback with our upper management team to consider as we continually work to make improvements to... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 1, 2014

I stayed at the Extended Stay Arboretum for 1 week last month. I was pleasantly surprised since I had read some negative reviews.... We had no real issues with the place other than that there was trash left under the kitchen sink, which we threw away in the trash room down the hall. There were also long dark hairs in... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 29, 2014

Do yourself a favor and stay somewhere else! This place has bed bugs. Getting rid of bed bugs can cost you thousands of dollars if you bring them back home. It's not worth the risk. I am writing this as we stand in the hotels Landry room washing all of our clothes. It was confirmed, and we saw the fully... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

Thank you for taking the time to provide feedback about your experience. I am sincerely sorry about your experience with pests in your room. Our company treats this issue with utmost importance and we provide our staff with continuous training to try to identify and eliminate any issues before a guests arrival. Our goal is to ensure you are provided... More 

Houston, United States
2 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 25, 2014 via mobile

Pay the extra $20 to stay somewhere else. The walls are thin, new "renovation" is a cheap one. Towels feel like sandpaper. If you have a pet, watch for ticks in the grassy area (per the staff)- they don't tell you because they care about your dog, they just don't want you brining them in. Won't be staying there again.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

Christi - Thank you for telling us about your experience. We are very sorry to hear that our hotel did not meet your expectations. We will continue working to ensure each of our guests have an enjoyable stay. Thank you again for your comments. We hope to have another chance to provide you with a better experience the next time... More 

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Additional Information about Extended Stay America - Austin - Arboretum

Address: 10100 N. Capital of Texas Hwy, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Austin - Arboretum 2.5*
Number of rooms: 102
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Also Known As:
Extended Stayamerica Austin/Arboretum Hotel Austin
Extended Stay America Austin
Austin Extended Stay
Extended Stay Austin

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