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Extended Stay America - Austin - Arboretum Hotel

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Extended Stay America - Austin - Arboretum

2.5 of 5
10100 N. Capital of Texas Hwy, Austin, TX 78759 (Northwest Austin)
Hotel amenities
Extended Stay America - Austin - Arboretum
9 traveler photos
Ranked #79 of 179 hotels in Austin
3.5 of 5 stars 23 Reviews
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23 reviews from our community

    Trip type
Traveler rating
    9
    4
    2
    6
    2
Date Rating
Austin, Texas
2 reviews
“OUTSTANDING”
5 of 5 stars Reviewed May 16, 2013

I continue to be impressed with the gracious and kind service provided by the front desk and the staff, particularly Lisa, who goes above and beyond to ensure everything is to my liking. The new beds are comfortable and the rooms are clean. A little loud in the front of the building, you may want to choose the back. Location:... More

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McAllen, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“Watch Out”
2 of 5 stars Reviewed May 13, 2013

I had reserved a non smoking room as specified in the ad with a queen bed. I called when I was driving to hotel from out of town and was told that my room was ready when I arrived. I arrived late around 11:30 pm. The manager wasnt there, only a young man, 'Huwey' that said he washed clothes and... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review
May 15, 2013

Thank you for the feedback about your stay at our hotel. The situation you described regarding the smoking room and the way it was handled is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have spoken to my staff to ensure your experience is not repeated. Your feedback is... More

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Austin
1 review
“Impressive and Customer friendly staff.”
4 of 5 stars Reviewed May 1, 2013

I have been for 5 nights at this hotel and felt very comfortable during my stay. The front lobby is attentive and friendly all the times. Had a nice breakfast in the mornings. Easily accessible to shopping areas and the downtown. Finally, its a pleasant experience overall.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review
May 7, 2013

The staff and I read your review, and would like to thank you for writing such wonderful things about your 5-night stay at our hotel. We love reading that you felt comfortable, the staff was attentive to your needs and you enjoyed the grab and go breakfast we offer in the mornings. We truly enjoy providing for guests like yourself.... More

Austin, Texas
1 review
“Nice and affordable place to stay”
5 of 5 stars Reviewed January 31, 2013

Its my second time stay in Extended Stay, the staff is great and supportive. I was really a pleasant surprised when they celebrated an Indian festival also. The house keeping is good. Most importantly its very much affordable to get a studio room with Kitchen with free internet. You can easily cook and enjoy your stay. Will definitely stay here... More

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Arboretum, responded to this review
February 1, 2013

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to... More

Austin, Texas
2 reviews
“Mel_lynn-2013”
5 of 5 stars Reviewed January 14, 2013

I would highly recommend this hotel to anyone whether just for the night, traveling on business, transitioning here to Austin or weekend getaway. Awesome central location very clean & safe overall area very close to great shopping, restaurants & main Hwy's easy to access. Great friendly staff & management who are very attentive as well as accommodating. This location property... More

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Arboretum, responded to this review
January 18, 2013

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

Livonia, mi
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
“Clean, friendly, accessable”
4 of 5 stars Reviewed January 14, 2013

I've stayed at this property several times. The staff is quite friendly and helpful. Lisa, Crystal and Donna were all delightful. The rooms are adequate, with nice flat-panel tv's, comfortable bed and fully equipped kitchen. It is close to Whole Foods grocery, Sams Club, Target, HEB grocers, Great Harvest Bread Company and Einsteins Bagels among others. An enormous amount of... More

Was this review helpful? Yes 1
RDOAustin, Manager at Extended Stay America - Austin - Arboretum, responded to this review
February 1, 2013

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of... More

Austin, Texas
1 review
“Great Hotel”
4 of 5 stars Reviewed October 16, 2012

I stay at this hotel alot... The pictures are not up to date... They have upgraded the rooms... New blankets diffrent pattern, flat screen tvs new lap shades... The hotel is clean and the staff is accomadating... There is no gym or pool but you do have access to go to there sister hotel and use there gym and pool...... More

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Arboretum, responded to this review
October 17, 2012

Thank you for taking the time to write a review of your stay! I'm so pleased to hear that you found your stay enjoyable as we try to exceed the expectations of all of our guests. Thank you again for sharing your experience with us and we look forward to seeing you again on your next stay! More

Austin, Texas
1 review
“i did not like it”
2 of 5 stars Reviewed October 7, 2012

I travel a lot from state to another and this is the first place i feel uncomfortable maybe because i use to be in a very good suites , i stay most of the time more than 45 days every time , but this time it will be one week , first my room was not that bad but i... More

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Arboretum, responded to this review
October 12, 2012

I would like to personally thank you for taking the time to write a review of your stay. I am sorry to hear that we did not meet your expectations. In response to your feedback, we are addressing the issues you mentioned to make the stay more comfortable for future guests at our hotel. I appreciate you bringing this to... More

los angeles
Senior Contributor
41 reviews 41 reviews
41 hotel reviews
Reviews in 34 cities Reviews in 34 cities
30 helpful votes 30 helpful votes
“Stayed a night and loved it!”
5 of 5 stars Reviewed October 5, 2012

I had a great experience here. The front desk was as friendly as can be, especially the young lady with glasses. They gave me a little goody bag, which I thought was the nicest thing considering I was only staying a night at a great rate. I will definitely be back except for much longer next time, I loved the... More

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Arboretum, responded to this review
October 12, 2012

Thank you for taking the time to write a review of your stay! I'm so pleased to hear that you found your stay enjoyable as we try to exceed the expectations of all of our guests. Thank you again for sharing your experience with us and we look forward to seeing you again on your next stay! More

1 review
“Excellent for long term stay.”
5 of 5 stars Reviewed September 19, 2012 via mobile

Staff is helpful and friendly. Overall economical great place,especially with small kitchen. Only complaint is limited movie channels on TV, and channels that play same movie every night. Not lot of extras like a pool, but laundry and services such as mail acceptance is helpful on the road.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Austin - Arboretum, responded to this review
September 26, 2012

Thank you so very much for your glowing review of Extended Stay America Austin - Arboretum. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. Please know that we would be thrilled to have... More

Extended Stay America - Austin - Arboretum - South
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Extended Stay America - Austin - Arboretum - South  
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4 of 5 stars 8 Reviews
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Additional Information about Extended Stay America - Austin - Arboretum

Also Known As:
Extended Stayamerica Austin/Arboretum Hotel
Extended Stayamerica Austin/Arboretum Hotel Austin
Extended Stay America Austin
Austin Extended Stay
Extended Stay Austin
Address: 10100 N. Capital of Texas Hwy, Austin, TX 78759
Region: United States > Texas > Austin > Northwest Austin
Amenities:
Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
#13 Best Value Hotels in Austin
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
TripAdvisor is proud to partner with Extended Stay, Hotels.com, Travelocity, Orbitz, Expedia, Venere, Tingo and Priceline so you can book your Extended Stay America - Austin - Arboretum reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

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Extended Stay America - Austin - Arboretum
10100 N. Capital of Texas Hwy
Austin, TX 78759
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