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Holiday Inn Express Hotel & Suites Austin North (Pflugerville)

2.5 of 5 14620 North IH-35, Austin, TX 78728 (Formerly Quality Suites)
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Holiday Inn Express Hotel & Suites Austin North (Pflugerville)
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Holiday Inn Express Hotel & Suites Austin North (Pflugerville)
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55 reviews from our community

Traveler rating
    16
    19
    11
    7
    2
See reviews for
15
10
3
19
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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    (12)
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    (17)
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    (19)
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Fort Worth, Texas
1 review
5 of 5 stars Reviewed 1 week ago

Beverly at the front desk was friendly, professional, and personable. Even though we had 2 double rooms reserved, she searched for a king room for the member of our party in a room by themself without being asked. We found some housekeeping staff preparing another room close to ours as we were entering our room, and they were very kind... More 

Was this review helpful? Yes
Sandi S, Director of Sales at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

Thank you Jason, for choosing our hotel, and for taking the time to tell us how great your stay was. It means so much to us to hear that the service you received from our staff was top of the line and that you understand how much all of our staff cares about you and all of our guests! We... More 

Prior Lake, Minnesota, USA
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The hotel has been remodeled somewhat successfully. But what stands out is the service you receive from virtually every employee. Esther tops the list for good service!! Fun to talk with and she does a great job with the complimentary breakfast. Will stay here again!

Was this review helpful? Yes
Sandi S, Director of Sales at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

We are so happy to know that our staff gave you such excellent service and care! Thank you for taking the time to share this with us and future guests! More 

Conroe, Texas, United States
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 4, 2014

The front desk employee was super nice. I am sorry, I don't remember her name but she was so sweet. Our room was huge! The bathroom was spacious and there was plenty of room for our son and dog to run around (they take pets by the way). The breakfast was good. My son and I enjoyed it. We would... More 

Was this review helpful? Yes
Sandi S, Director of Sales at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

Thank you James P for taking the time to share with everyone your wonderful experience at our hotel! We are thrilled to know that you were so happy with your interaction with the staff, and that your room exceeded your expectations. It will be great to have you stay with us again on your next visit to the area! More 

San Antonio, Texas
1 review
2 of 5 stars Reviewed September 27, 2014

I was disappointed in this room. Although clean, carpet appeared worn. Walls were scuffed. Sink was chipped and faucets grayed from age. Plastic shower floor was pebbled and grayed also. Mattress tired, not very firm. Sitting on the edge it gave no support. Would not stay here again and will tell my friends not to also.

Was this review helpful? Yes
Sandi S, Director of Sales at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

While we are happy that you recognized how clean your room was, we are disappointed also, Mary B, that your stay was not as satisfactory as you would have liked. We do appreciate your evaluation and are working hard to address the issues you raised. I hope you will return in the future and see a big difference. More 

Austin, Texas
2 reviews
5 of 5 stars Reviewed September 24, 2014

As part of my job, I book hotels for our frequent meetings and events. The management and accounting staff at this location are a pleasure to work with, and they have succeeded in accommodating our 20-30 people groups on a regular basis for the past year. We can’t say enough about the great staff and stellar customer service at this... More 

Was this review helpful? Yes
Sandi S, Director of Sales at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

We so appreciate your review, Jennif_Q! The fact that you took the time out of your busy schedule to write such a wonderful recommendation inspires us to keep up the good work! We love working with the guests you send our way. Tthe reward ends up being ours for having had the pleasure of getting to know them and serve... More 

Marco Island, Fl
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 of 5 stars Reviewed September 7, 2014

I always appreciate the familiar confines if the Holiday Inn Express group. However, much like their competition has done over the last few years, IHG Worldwide should start to mandate all of their properties to do the upgrades to their rooms.

Was this review helpful? Yes
Sandi S, Director of Sales at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

We appreciate your review Eric J, and also that you chose our hotel for your accommodation needs. We hear your concerns and take them to heart, and will make sure that we pass along these observations to all management. Hopefully you'll find a difference when you stay with us next time! More 

Raleigh, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 30, 2014

My room was nice and large. The temperature was comfortable. I liked the Bath and Body Works products in the bathroom. The breakfast was average but the bananas were rotted every day I was there :( The cookies that were served every evening were delicious. If I ever am in the area again, I wouldn't be opposed to staying here.... More 

Was this review helpful? Yes
Sandi S, Director of Sales at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

Thank you, Stephanie K for staying with us, and for taking time to share your feedback with us and others. We are happy that you had a comfortable stay, enjoying the size of our spacious rooms and the fresh baked cookies we serve each afternoon! I am sorry to hear though that some of the other aspects of your stay... More 

Amarillo, Texas
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 3, 2014

The tub had holes and rust spots. The carpet was so dirty my husband walked across the floor and his nice clean white socks were dirty. The tv was not clear. It was late and I was sick so we could not leave until the next morning. My husband did tell the front desk and they said there was nothing... More 

Was this review helpful? Yes
Sandi S, Director of Sales at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

Believe it or not, we do appreciate your feedback and for taking the time to write a review, even when we are disappointed to hear that you had an unpleasant stay with these kinds of issues. Your experience here is entirely below our standards, and we do apologize. I understand that you were contacted and a resolution was agreed to.... More 

2 reviews
1 of 5 stars Reviewed July 4, 2014

This was the nastiest hotel I have ever been in. After driving 3 hours we make it in, check in was fast and easy. We get up to our room and immediately noticed how nasty the walls were. I could deal with that but not with all of the bugs in the bathtub and bathroom. I called down explained the... More 

Was this review helpful? Yes
Sandi S, Director of Sales at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

Hello Jessica, We apologize for your unpleasant experience at our hotel this past weekend. I can assure you that we have high cleanliness standards and always try to present our guests with a clean, fresh hotel room. We have pest control treat and monitor our hotel weekly to prevent anything like this happening, but do apologize if a bug of... More 

Houston, Texas
Top Contributor
294 reviews 294 reviews
184 hotel reviews
326 helpful votes 326 helpful votes
3 of 5 stars Reviewed June 25, 2014

I used to stay at this hotel about once per month when in Austin staying on the north side for business and gave it a 4* at that time. I had not been traveling to Austin for business for the past few years, so have not been staying at this hotel until June 2014, as I am once again traveling... More 

Was this review helpful? Yes
Sandi S, Director of Sales at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

We appreciate that you came back to stay with us, due to the fact that you were happy with your previous stays here, and thank you for doing so. However, we are highly disappointed that you didn't find our hotel up to the same standards, which is why we find your feedback so helpful. Several of the items you mentioned... More 

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Additional Information about Holiday Inn Express Hotel & Suites Austin North (Pflugerville)

Address: 14620 North IH-35, Austin, TX 78728 (Formerly Quality Suites)
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Austin North (Pflugerville) 2.5*
Number of rooms: 84
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Also Known As:
Holiday Inn Austin
Austin Holiday Inn

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