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Holiday Inn Express Hotel & Suites Austin North (Pflugerville)

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14620 North IH-35, Austin, TX 78728 (Formerly Quality Suites)
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Holiday Inn Express Hotel & Suites Austin North (Pflugerville)
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Holiday Inn Express Hotel & Suites Austin North (Pflugerville)
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66 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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    (66)
  • Mar-May only
    (20)
  • Jun-Aug only
    (17)
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Temple, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This is our 3rd family reunion at this hotel. The first time we reserved the block of rooms for our large family, the hotel "forgot" our meeting room reservation. They booked another reunion on top of ours and gave them our room. We called it to the managers attention and they made us a small room for our lunch and... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

Dear Ann R, Thank you for taking the time to share your recent experience at our hotel. It is truly disheartening to hear your disappointment with the service you have received. We take our guest comments very seriously and always strive to provide a wonderful stay. I have faith in our hotel that they will continue to do their best... More 

Washington
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
1 of 5 stars Reviewed May 16, 2015

Unfortunately we booked here with hotwire for 5 days so we will stay rather than lose money. Where shall I start. This is the dingiest place we have ever stayed. The wall and rugs are blotched with stains. Walking in your stocking feet is not an option so bring slippers. Dreary and depressing colors. I am shocked this is a... More 

Was this review helpful? Yes 1
Sandi S, Director of Sales at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

This is certainly disappointing to hear, CVCVws, but we do appreciate your honest assessment. We strive hard to provide a clean room for all of our guests, along with stellar service, and apologize that this was not what you experienced. A renovation is planned in the coming months, and so we hope you will give us another try in the... More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 13, 2015 via mobile

I have spent 2 weeks at the HI Express in Pflugerville. Although it is a business trip and I am not paying the bill I must say I would pay to stay here. It is North of "High Traffic Austin". It is 20 minutes to Downtown and its many attractions. Pflugerville, Round Rock and Georgetown are within 15 minutes. The... More 

Was this review helpful? Yes
Sandi S, Director of Sales at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

We're so thankful for your review, and to know how much you enjoyed your experience at our hotel, John R. We truly enjoy our all of our guests and are committed to providing each individual the best care and service possible. It warms our hearts to hear that you enjoyed your stay on every level! It doesn't get any better... More 

Norman, Oklahoma
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed May 5, 2015

Last weekend my wife and I made our first trip ever to Austin, TX. Now, hotels in Austin aren’t cheap and we were on a budget for the weekend trip. It was spur-of-the-moment and we didn’t want to break the bank on a hotel, preferring to direct our funds toward our experiences in Austin. So we did a search on... More 

Was this review helpful? Yes 1
Sandi S, Director of Sales at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

Believe it or not, Bisquick77, we truly appreciate your review and are sorry that your experience here was not up to your standards or ours. The reason our Manager was mortified, is that this is not a typical experience for our guests and we would never want a guest to encounter the issues that you reported. Our standards are far... More 

Midland, Texas
Level Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed April 28, 2015

Staff is nice, and it's in a good spot, but know this place is very aged and in bad need of renovation. Looks like it hasn't changed since maybe the late 80s. One afternoon I heard dripping in the bathroom. I thought it was my shower head. The dripping was coming from the ceiling, which was wet, sagging and looking... More 

Was this review helpful? Yes 1
Sandi S, Director of Sales at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

We're so sorry, klaskro, for what you experienced in your room. I'm not sure which staff you spoke with, but their response was not only incorrect, but also not the kind of caring attitude or reply we would expect from any of our staff. If we know of a plumbing or any maintenance issue in any or our rooms, we... More 

The EARTH
1 review
3 of 5 stars Reviewed April 16, 2015

Not the best or worst by any means. The hotel rate was fine, but by booking through Amoma I paid way more than the hotel was worth. A pretty outrageous markup from Amoma for something I could have (and should have) done myself. Kind of like scalping tickets to a hotel, is how I would describe the experience. $150/night for... More 

Review collected in partnership with Amoma.com

Was this review helpful? Yes
Sandi S, Director of Sales at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

Thank you for letting us know that you were happy with the hotel, even though the reservation process you experienced wasn't what you desired. We would love for you to stay with us again in the future and would be happy to handle your reservations as well. More 

Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 13, 2015

The hotel needs to be updated. They are in the process of up grading the TV stations with Time Warner. The furniture and beds need to be replaced ASAP. The staff is excellent and very helpful. We would most likely stay here. It's in a good location for us.

Was this review helpful? Yes 1
Sandi S, Director of Sales at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

Your review, Don H., is so beneficial to us and we truly appreciate you taking the time to share your observations on Trip Advisor. We do apologize for any TV issues you may have experienced while Time Warner was updating us to their new system, and appreciate your patience in that regard. We do look forward to being of service... More 

Houston, Texas
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 10, 2015

Nice hotel, but our GPS had us directed to the wrong side of the highway. Rooms look like it might have been a different hotel but it was nice have separation. Breakfast was delicious as usual. The hotel was completely booked but it was nice and quiet. Will stay here on our next trip back to Austin.

Was this review helpful? Yes
Sandi S, Director of Sales at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

We appreciate so much that you stayed with us, ljnobbe! We love to hear that you enjoyed our hotel, especially the breakfast, and that you will stay with us when you are in the area again! I am not sure what happened regarding the GPS directions, but am glad you found us anyway! We hope to see you again soon. More 

Level Contributor
1 review
1 of 5 stars Reviewed March 10, 2015 via mobile

I called to get towels sent up, had to go down to the lobby to get them. They wanted to know the names of everyone in our room, as a church group of minors I was not pleased. We left something there and went back the next day to get it. They said no one there could unlock the room... More 

Was this review helpful? Yes
Sandi S, Director of Sales at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

We appreciate your candid review of our hotel, Kmqb2. We do value all of our guests, and try to accommodate each guests needs as much as possible. Regarding needing to know the names of the individuals in the guest room, this is a life safety issue, and we are required to have this information to provide to personnel that may... More 

Tuscola Texas
Level Contributor
77 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed February 2, 2015

This is one of the better Holiday Inn Express experiences I have had in quite a while. The check in was so fast and easy , I was literally checked in one minute.The room was better than expected with 2 rooms.1 a living area with couch, desk and a wet bar with mini fridge and microwave and TV, the other... More 

Was this review helpful? Yes
Sandi S, Director of Sales at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

Thank you Clane20 for your assessment of our hotel! It is music too our ears to know you experienced such a wonderful check in! We're also delighted to know how much you enjoyed your room along with your entire stay. We do hope you'll return again soon! More 

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