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Holiday Inn Express Hotel & Suites Austin North (Pflugerville)

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14620 North IH-35, Austin, TX 78728 (Formerly Quality Suites)
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Holiday Inn Express Hotel & Suites Austin North (Pflugerville)
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Holiday Inn Express Hotel & Suites Austin North (Pflugerville)
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59 reviews from our community

Traveler rating
    17
    21
    11
    7
    3
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16
10
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20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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    (59)
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    (13)
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    (17)
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    (19)
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    (10)
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1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

I called to get towels sent up, had to go down to the lobby to get them. They wanted to know the names of everyone in our room, as a church group of minors I was not pleased. We left something there and went back the next day to get it. They said no one there could unlock the room... More 

Was this review helpful? Yes
Sandi S, Director of Sales at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

We appreciate your candid review of our hotel, Kmqb2. We do value all of our guests, and try to accommodate each guests needs as much as possible. Regarding needing to know the names of the individuals in the guest room, this is a life safety issue, and we are required to have this information to provide to personnel that may... More 

Tuscola Texas
Top Contributor
70 reviews 70 reviews
27 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 2, 2015

This is one of the better Holiday Inn Express experiences I have had in quite a while. The check in was so fast and easy , I was literally checked in one minute.The room was better than expected with 2 rooms.1 a living area with couch, desk and a wet bar with mini fridge and microwave and TV, the other... More 

Was this review helpful? Yes
Sandi S, Director of Sales at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

Thank you Clane20 for your assessment of our hotel! It is music too our ears to know you experienced such a wonderful check in! We're also delighted to know how much you enjoyed your room along with your entire stay. We do hope you'll return again soon! More 

Midland, Texas
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 4, 2015

We recently spent 3 nights here so we could celebrate the Christmas holidays with a lot of family. We had a lovely suite, with two TVs, a kitchenette, living room area which my husband could close off from the bedroom and still work when he needed to. We really felt like we could spread ourselves out and relax, and also... More 

Was this review helpful? Yes
Sandi S, Director of Sales at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

We appreciate you taking the time, Niki W, to let us and others know that you had such an enjoyable stay with us! Hearing that you had such an enjoyable stay during your Christmas visit with family means the world to us. We couldn't hope for more! More 

Fort Worth, Texas
1 review
5 of 5 stars Reviewed December 4, 2014

Beverly at the front desk was friendly, professional, and personable. Even though we had 2 double rooms reserved, she searched for a king room for the member of our party in a room by themself without being asked. We found some housekeeping staff preparing another room close to ours as we were entering our room, and they were very kind... More 

Was this review helpful? Yes
Sandi S, Director of Sales at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

Thank you Jason, for choosing our hotel, and for taking the time to tell us how great your stay was. It means so much to us to hear that the service you received from our staff was top of the line and that you understand how much all of our staff cares about you and all of our guests! We... More 

Prior Lake, Minnesota, USA
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 30, 2014

The hotel has been remodeled somewhat successfully. But what stands out is the service you receive from virtually every employee. Esther tops the list for good service!! Fun to talk with and she does a great job with the complimentary breakfast. Will stay here again!

Was this review helpful? Yes
Sandi S, Director of Sales at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

We are so happy to know that our staff gave you such excellent service and care! Thank you for taking the time to share this with us and future guests! More 

Conroe, Texas, United States
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 4, 2014

The front desk employee was super nice. I am sorry, I don't remember her name but she was so sweet. Our room was huge! The bathroom was spacious and there was plenty of room for our son and dog to run around (they take pets by the way). The breakfast was good. My son and I enjoyed it. We would... More 

Was this review helpful? Yes
Sandi S, Director of Sales at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

Thank you James P for taking the time to share with everyone your wonderful experience at our hotel! We are thrilled to know that you were so happy with your interaction with the staff, and that your room exceeded your expectations. It will be great to have you stay with us again on your next visit to the area! More 

San Antonio, Texas
1 review
2 of 5 stars Reviewed September 27, 2014

I was disappointed in this room. Although clean, carpet appeared worn. Walls were scuffed. Sink was chipped and faucets grayed from age. Plastic shower floor was pebbled and grayed also. Mattress tired, not very firm. Sitting on the edge it gave no support. Would not stay here again and will tell my friends not to also.

Was this review helpful? Yes
Sandi S, Director of Sales at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

While we are happy that you recognized how clean your room was, we are disappointed also, Mary B, that your stay was not as satisfactory as you would have liked. We do appreciate your evaluation and are working hard to address the issues you raised. I hope you will return in the future and see a big difference. More 

Austin, Texas
2 reviews
5 of 5 stars Reviewed September 24, 2014

As part of my job, I book hotels for our frequent meetings and events. The management and accounting staff at this location are a pleasure to work with, and they have succeeded in accommodating our 20-30 people groups on a regular basis for the past year. We can’t say enough about the great staff and stellar customer service at this... More 

Was this review helpful? Yes
Sandi S, Director of Sales at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

We so appreciate your review, Jennif_Q! The fact that you took the time out of your busy schedule to write such a wonderful recommendation inspires us to keep up the good work! We love working with the guests you send our way. Tthe reward ends up being ours for having had the pleasure of getting to know them and serve... More 

Marco Island, Fl
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 of 5 stars Reviewed September 7, 2014

I always appreciate the familiar confines if the Holiday Inn Express group. However, much like their competition has done over the last few years, IHG Worldwide should start to mandate all of their properties to do the upgrades to their rooms.

Was this review helpful? Yes
Sandi S, Director of Sales at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

We appreciate your review Eric J, and also that you chose our hotel for your accommodation needs. We hear your concerns and take them to heart, and will make sure that we pass along these observations to all management. Hopefully you'll find a difference when you stay with us next time! More 

Raleigh, North Carolina
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 30, 2014

My room was nice and large. The temperature was comfortable. I liked the Bath and Body Works products in the bathroom. The breakfast was average but the bananas were rotted every day I was there :( The cookies that were served every evening were delicious. If I ever am in the area again, I wouldn't be opposed to staying here.... More 

Was this review helpful? Yes
Sandi S, Director of Sales at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

Thank you, Stephanie K for staying with us, and for taking time to share your feedback with us and others. We are happy that you had a comfortable stay, enjoying the size of our spacious rooms and the fresh baked cookies we serve each afternoon! I am sorry to hear though that some of the other aspects of your stay... More 

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