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Holiday Inn Express Hotel & Suites Austin North (Pflugerville)

2.5 of 5 Hotel   |   14620 North IH-35, Austin, TX 78728 (Formerly Quality Suites)
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Holiday Inn Express Hotel & Suites Austin North (Pflugerville)
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Ranked #115 of 185 Hotels in Austin
A recent review
5 of 5 stars reviewed 3 weeks ago
Jennif_Q Austin, Texas
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52 reviews from our community

Traveler rating
    14
    18
    11
    7
    2
See reviews for
13
10
3
19
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Antonio, Texas
1 review
2 of 5 stars Reviewed 3 weeks ago

I was disappointed in this room. Although clean, carpet appeared worn. Walls were scuffed. Sink was chipped and faucets grayed from age. Plastic shower floor was pebbled and grayed also. Mattress tired, not very firm. Sitting on the edge it gave no support. Would not stay here again and will tell my friends not to also.

Was this review helpful? Yes
Sandi S, Director of Sales at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

While we are happy that you recognized how clean your room was, we are disappointed also, Mary B, that your stay was not as satisfactory as you would have liked. We do appreciate your evaluation and are working hard to address the issues you raised. I hope you will return in the future and see a big difference. More

Austin, Texas
2 reviews
5 of 5 stars Reviewed 3 weeks ago

As part of my job, I book hotels for our frequent meetings and events. The management and accounting staff at this location are a pleasure to work with, and they have succeeded in accommodating our 20-30 people groups on a regular basis for the past year. We can’t say enough about the great staff and stellar customer service at this... More

Was this review helpful? Yes
Sandi S, Director of Sales at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

We so appreciate your review, Jennif_Q! The fact that you took the time out of your busy schedule to write such a wonderful recommendation inspires us to keep up the good work! We love working with the guests you send our way. Tthe reward ends up being ours for having had the pleasure of getting to know them and serve... More

Marco Island, Fl
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed September 7, 2014

I always appreciate the familiar confines if the Holiday Inn Express group. However, much like their competition has done over the last few years, IHG Worldwide should start to mandate all of their properties to do the upgrades to their rooms.

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Sandi S, Director of Sales at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

We appreciate your review Eric J, and also that you chose our hotel for your accommodation needs. We hear your concerns and take them to heart, and will make sure that we pass along these observations to all management. Hopefully you'll find a difference when you stay with us next time! More

Raleigh, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 30, 2014

My room was nice and large. The temperature was comfortable. I liked the Bath and Body Works products in the bathroom. The breakfast was average but the bananas were rotted every day I was there :( The cookies that were served every evening were delicious. If I ever am in the area again, I wouldn't be opposed to staying here.... More

Was this review helpful? Yes
Sandi S, Director of Sales at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

Thank you, Stephanie K for staying with us, and for taking time to share your feedback with us and others. We are happy that you had a comfortable stay, enjoying the size of our spacious rooms and the fresh baked cookies we serve each afternoon! I am sorry to hear though that some of the other aspects of your stay... More

Amarillo, Texas
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 3, 2014

The tub had holes and rust spots. The carpet was so dirty my husband walked across the floor and his nice clean white socks were dirty. The tv was not clear. It was late and I was sick so we could not leave until the next morning. My husband did tell the front desk and they said there was nothing... More

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Sandi S, Director of Sales at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

Believe it or not, we do appreciate your feedback and for taking the time to write a review, even when we are disappointed to hear that you had an unpleasant stay with these kinds of issues. Your experience here is entirely below our standards, and we do apologize. I understand that you were contacted and a resolution was agreed to.... More

2 reviews
1 of 5 stars Reviewed July 4, 2014

This was the nastiest hotel I have ever been in. After driving 3 hours we make it in, check in was fast and easy. We get up to our room and immediately noticed how nasty the walls were. I could deal with that but not with all of the bugs in the bathtub and bathroom. I called down explained the... More

Was this review helpful? Yes
Sandi S, Director of Sales at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

Hello Jessica, We apologize for your unpleasant experience at our hotel this past weekend. I can assure you that we have high cleanliness standards and always try to present our guests with a clean, fresh hotel room. We have pest control treat and monitor our hotel weekly to prevent anything like this happening, but do apologize if a bug of... More

Houston, Texas
Top Contributor
293 reviews 293 reviews
183 hotel reviews
324 helpful votes 324 helpful votes
3 of 5 stars Reviewed June 25, 2014

I used to stay at this hotel about once per month when in Austin staying on the north side for business and gave it a 4* at that time. I had not been traveling to Austin for business for the past few years, so have not been staying at this hotel until June 2014, as I am once again traveling... More

Was this review helpful? Yes
Sandi S, Director of Sales at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

We appreciate that you came back to stay with us, due to the fact that you were happy with your previous stays here, and thank you for doing so. However, we are highly disappointed that you didn't find our hotel up to the same standards, which is why we find your feedback so helpful. Several of the items you mentioned... More

Idalou, Texas
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 6, 2014

This hotel was chosen as a result of an event in Round Rock that drove up the prices of our favorite hotel chains ( or fully booked them). We need space for our family of 5 and this fit. First the good. The breakfast was better than the typical hotel continental breakfast. The room was spacious and the bathroom and... More

Was this review helpful? Yes
HotelTeam14620, General Manager at Holiday Inn Express Hotel & Suites Austin North (Pflugerville), responded to this review

I was happy to hear that you found our hotel online to be suitable for your family of 5 as we do have spacious one bedroom suites in addition to the positive comments regarding our hot breakfast. On the flip side, I am truly sorry to hear about your negative experience with the maintenance issues in the guest room. I... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 17, 2014 via mobile

I was surprised by this hotel. Friendly staff, clean rooms, and nice location. Everything is a short drive and their are plenty of nearby restaurants. This hotel is not IN the middle of Austin, but that's not necessarily a bad thing. It's close enough to where getting somewhere in Austin isn't painfully far, and just far enough to not deal... More

Was this review helpful? Yes
Lawrence, Kansas
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 30, 2014

Decent hotel rooms in "Awestun" seem to have gone costly since my last visit so this was a good find. Rooms are Texas-large suites for just under $100 when I worked them for a rate on a Sunday night (I compare with online deals and ask to give them a bit less and keep my full payment for themselves). Nothing... More

Was this review helpful? Yes
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Additional Information about Holiday Inn Express Hotel & Suites Austin North (Pflugerville)

Address: 14620 North IH-35, Austin, TX 78728 (Formerly Quality Suites)
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Austin North (Pflugerville) 2.5*
Number of rooms: 84
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Also Known As:
Holiday Inn Austin
Austin Holiday Inn

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