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Country Inn & Suites By Carlson, Austin North (Pflugerville)

2.5 of 5
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14620 North IH-35, Austin, TX 78728 (Formerly Holiday Inn Express Hotel & Suites Austin North (Pflugerville))
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Country Inn & Suites By Carlson, Austin North (Pflugerville)
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Ranked #119 of 190 Hotels in Austin
A recent review
5 of 5 stars reviewed 1 week ago
Skyedancer4u Mesquite, Texas
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70 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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  • All months
    (70)
  • Mar-May only
    (20)
  • Jun-Aug only
    (21)
  • Sep-Nov only
    (19)
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    (10)
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Mesquite, Texas
1 review
5 of 5 stars Reviewed 1 week ago NEW

I stay here several times throughout the year when I go to training's. The staff are super nice and accommodating. Breakfast is free and good. They have a gym and pool. Location is great. There are restaurants, Walmart, HEB, and a liquor store close by. You could go to the store and buy microwavable food items if on a budget.... More 

Was this review helpful? Yes
Sandi S, Director of Sales at Country Inn & Suites By Carlson, Austin North (Pflugerville), responded to this review

Thank you so much for your review, Skeydancer4u. It makes our day to hear that you enjoy your visits with us! We appreciate you taking the time to share your experiences with us and others, and look forward to your next stay! More 

Wichita, Kansas
4 of 5 stars Reviewed 1 week ago

Everything was nice and roomy. The staff was wonderful and friendly. However the water pressure was not the best. Had a great time with the family although we did not use all of the amenities, it was great.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Sandi S, Director of Sales at Country Inn & Suites By Carlson, Austin North (Pflugerville), responded to this review

We're so happy that your family had a great stay during your visit here, 213Tabathaw! This is our largest aim - to provide service and accommodations that are not only satisfactory, but in fact enhance your travel experience! We hope you'll stay with us again in the future! More 

Austin, Texas
5 of 5 stars Reviewed 2 weeks ago

I recently contacted this hotel to book several rooms for coworkers that would be coming from out of town to work at a job site two miles away. I booked the rooms several weeks before the job was to start and had to make numerous changes up until the day before arrival. I worked with Sandi and she was so... More 

Was this review helpful? Yes
Sandi S, Director of Sales at Country Inn & Suites By Carlson, Austin North (Pflugerville), responded to this review

It was a pleasure working with you Brandi D, and we are so pleased that the entire group was happy with their stay. Your review made my day, and I look forward to working with you for all your accommodation needs in this area! More 

Carrollton, Texas, United States
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Country Inn and Suites in Pflugerville is a typical accommodation for this class of hotel. The location is good with plenty of restaurants and shopping within minutes of the hotel. An Austin public transit terminal is less than 10 minutes away and provides easy access into downtown for $3.50 roundtrip. Our two-room suite was clean, and the beds were... More 

Was this review helpful? Yes
Sandi S, Director of Sales at Country Inn & Suites By Carlson, Austin North (Pflugerville), responded to this review

Thank you Kirk W for choosing our hotel and for such a thorough assessment in this review! We appreciate it so much, as it helps us in our efforts to constantly improve. We do have plans to update all furniture in the hotel in the very near future. We look forward to seeing you again when you return to our... More 

Temple, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 12, 2015

This is our 3rd family reunion at this hotel. The first time we reserved the block of rooms for our large family, the hotel "forgot" our meeting room reservation. They booked another reunion on top of ours and gave them our room. We called it to the managers attention and they made us a small room for our lunch and... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Country Inn & Suites By Carlson, Austin North (Pflugerville), responded to this review

Dear Ann R, Thank you for taking the time to share your recent experience at our hotel. It is truly disheartening to hear your disappointment with the service you have received. We take our guest comments very seriously and always strive to provide a wonderful stay. I have faith in our hotel that they will continue to do their best... More 

Washington
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
1 of 5 stars Reviewed May 16, 2015

Unfortunately we booked here with hotwire for 5 days so we will stay rather than lose money. Where shall I start. This is the dingiest place we have ever stayed. The wall and rugs are blotched with stains. Walking in your stocking feet is not an option so bring slippers. Dreary and depressing colors. I am shocked this is a... More 

Was this review helpful? Yes 1
Sandi S, Director of Sales at Country Inn & Suites By Carlson, Austin North (Pflugerville), responded to this review

This is certainly disappointing to hear, CVCVws, but we do appreciate your honest assessment. We strive hard to provide a clean room for all of our guests, along with stellar service, and apologize that this was not what you experienced. A renovation is planned in the coming months, and so we hope you will give us another try in the... More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 13, 2015 via mobile

I have spent 2 weeks at the HI Express in Pflugerville. Although it is a business trip and I am not paying the bill I must say I would pay to stay here. It is North of "High Traffic Austin". It is 20 minutes to Downtown and its many attractions. Pflugerville, Round Rock and Georgetown are within 15 minutes. The... More 

Was this review helpful? Yes
Sandi S, Director of Sales at Country Inn & Suites By Carlson, Austin North (Pflugerville), responded to this review

We're so thankful for your review, and to know how much you enjoyed your experience at our hotel, John R. We truly enjoy our all of our guests and are committed to providing each individual the best care and service possible. It warms our hearts to hear that you enjoyed your stay on every level! It doesn't get any better... More 

Norman, Oklahoma
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed May 5, 2015

Last weekend my wife and I made our first trip ever to Austin, TX. Now, hotels in Austin aren’t cheap and we were on a budget for the weekend trip. It was spur-of-the-moment and we didn’t want to break the bank on a hotel, preferring to direct our funds toward our experiences in Austin. So we did a search on... More 

Was this review helpful? Yes 1
Sandi S, Director of Sales at Country Inn & Suites By Carlson, Austin North (Pflugerville), responded to this review

Believe it or not, Bisquick77, we truly appreciate your review and are sorry that your experience here was not up to your standards or ours. The reason our Manager was mortified, is that this is not a typical experience for our guests and we would never want a guest to encounter the issues that you reported. Our standards are far... More 

Midland, Texas
Level Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed April 28, 2015

Staff is nice, and it's in a good spot, but know this place is very aged and in bad need of renovation. Looks like it hasn't changed since maybe the late 80s. One afternoon I heard dripping in the bathroom. I thought it was my shower head. The dripping was coming from the ceiling, which was wet, sagging and looking... More 

Was this review helpful? Yes 1
Sandi S, Director of Sales at Country Inn & Suites By Carlson, Austin North (Pflugerville), responded to this review

We're so sorry, klaskro, for what you experienced in your room. I'm not sure which staff you spoke with, but their response was not only incorrect, but also not the kind of caring attitude or reply we would expect from any of our staff. If we know of a plumbing or any maintenance issue in any or our rooms, we... More 

The EARTH
1 review
3 of 5 stars Reviewed April 16, 2015

Not the best or worst by any means. The hotel rate was fine, but by booking through Amoma I paid way more than the hotel was worth. A pretty outrageous markup from Amoma for something I could have (and should have) done myself. Kind of like scalping tickets to a hotel, is how I would describe the experience. $150/night for... More 

Review collected in partnership with Amoma.com

Was this review helpful? Yes
Sandi S, Director of Sales at Country Inn & Suites By Carlson, Austin North (Pflugerville), responded to this review

Thank you for letting us know that you were happy with the hotel, even though the reservation process you experienced wasn't what you desired. We would love for you to stay with us again in the future and would be happy to handle your reservations as well. More 

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