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Country Inn & Suites By Carlson, Austin North (Pflugerville)

2.5 of 5
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14620 North IH-35, Austin, TX 78728 (Formerly Holiday Inn Express Hotel & Suites Austin North (Pflugerville))
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Country Inn & Suites By Carlson, Austin North (Pflugerville)
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75 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Norwegian first
  • Spanish first
  • Any
English first
  • All months
    (75)
  • Mar-May only
    (20)
  • Jun-Aug only
    (26)
  • Sep-Nov only
    (19)
  • Dec-Feb only
    (10)
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North Houston, Texas
1 review
1 of 5 stars Reviewed 1 week ago NEW

The hotel hot water heater went out. There was not a plumber on call, so his was out for some time. Customers were promised discounts in the form of refunds when "management was back on the property" which still has not been processed. There was a hotel full of small children and no hot water. Will not return.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Sandi S, Director of Sales at Country Inn & Suites By Carlson, Austin North (Pflugerville), responded to this review

We are disappointed as well, that your stay was not satisfactory. We did indeed have the hot water system go out, and though we do have a selected plumber that we call on such rare occasions, he along with other plumbers who were called had other weekend emergencies to attend to and were unable to come right away. We selected... More 

Mesquite, Texas
1 review
5 of 5 stars Reviewed July 25, 2015

I stay here several times throughout the year when I go to training's. The staff are super nice and accommodating. Breakfast is free and good. They have a gym and pool. Location is great. There are restaurants, Walmart, HEB, and a liquor store close by. You could go to the store and buy microwavable food items if on a budget.... More 

Was this review helpful? Yes
Sandi S, Director of Sales at Country Inn & Suites By Carlson, Austin North (Pflugerville), responded to this review

Thank you so much for your review, Skeydancer4u. It makes our day to hear that you enjoy your visits with us! We appreciate you taking the time to share your experiences with us and others, and look forward to your next stay! More 

Wichita, Kansas
1 review
4 of 5 stars Reviewed July 19, 2015

Everything was nice and roomy. The staff was wonderful and friendly. However the water pressure was not the best. Had a great time with the family although we did not use all of the amenities, it was great.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Sandi S, Director of Sales at Country Inn & Suites By Carlson, Austin North (Pflugerville), responded to this review

We're so happy that your family had a great stay during your visit here, 213Tabathaw! This is our largest aim - to provide service and accommodations that are not only satisfactory, but in fact enhance your travel experience! We hope you'll stay with us again in the future! More 

Austin, Texas
1 review
5 of 5 stars Reviewed July 17, 2015

I recently contacted this hotel to book several rooms for coworkers that would be coming from out of town to work at a job site two miles away. I booked the rooms several weeks before the job was to start and had to make numerous changes up until the day before arrival. I worked with Sandi and she was so... More 

Was this review helpful? Yes
Sandi S, Director of Sales at Country Inn & Suites By Carlson, Austin North (Pflugerville), responded to this review

It was a pleasure working with you Brandi D, and we are so pleased that the entire group was happy with their stay. Your review made my day, and I look forward to working with you for all your accommodation needs in this area! More 

Carrollton, Texas, United States
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed July 12, 2015

The Country Inn and Suites in Pflugerville is a typical accommodation for this class of hotel. The location is good with plenty of restaurants and shopping within minutes of the hotel. An Austin public transit terminal is less than 10 minutes away and provides easy access into downtown for $3.50 roundtrip. Our two-room suite was clean, and the beds were... More 

Was this review helpful? Yes
Sandi S, Director of Sales at Country Inn & Suites By Carlson, Austin North (Pflugerville), responded to this review

Thank you Kirk W for choosing our hotel and for such a thorough assessment in this review! We appreciate it so much, as it helps us in our efforts to constantly improve. We do have plans to update all furniture in the hotel in the very near future. We look forward to seeing you again when you return to our... More 

Temple, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 12, 2015

This is our 3rd family reunion at this hotel. The first time we reserved the block of rooms for our large family, the hotel "forgot" our meeting room reservation. They booked another reunion on top of ours and gave them our room. We called it to the managers attention and they made us a small room for our lunch and... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Country Inn & Suites By Carlson, Austin North (Pflugerville), responded to this review

Dear Ann R, Thank you for taking the time to share your recent experience at our hotel. It is truly disheartening to hear your disappointment with the service you have received. We take our guest comments very seriously and always strive to provide a wonderful stay. I have faith in our hotel that they will continue to do their best... More 

Washington
Level Contributor
33 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
1 of 5 stars Reviewed May 16, 2015

Unfortunately we booked here with hotwire for 5 days so we will stay rather than lose money. Where shall I start. This is the dingiest place we have ever stayed. The wall and rugs are blotched with stains. Walking in your stocking feet is not an option so bring slippers. Dreary and depressing colors. I am shocked this is a... More 

Was this review helpful? Yes 2
Sandi S, Director of Sales at Country Inn & Suites By Carlson, Austin North (Pflugerville), responded to this review

This is certainly disappointing to hear, CVCVws, but we do appreciate your honest assessment. We strive hard to provide a clean room for all of our guests, along with stellar service, and apologize that this was not what you experienced. A renovation is planned in the coming months, and so we hope you will give us another try in the... More 

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