I stayed at this place last night and once entering the 3rd floor a strong scent of cigarettes hit our faces. We don't smoke and got aad coffesmoke free room but that 3rd floor hallway was unbearable. Also going into the room you can right away notice that it had not been cleaned throughly. Restroom floor was really dirty and... More

so me and my two friends checked in at about 11 pm we went up to our room opened the door and we saw a bag on the counter then a the sudden we hear someone say hello? SOMEONE WAS SLEEPING IN OUR ROOM! so my friends ran down the hall and I stayed in case this person wanted to... More

I stayed for two nights at this hotel, and I am now thinking that I would have had a better night's sleep just sleeping in my car in the parking lot! In order to check in, we had wait in a locked lobby area for someone to let us in to be able to get to the front desk. After... More

Great balance between facility vs price. We would like an improvement regarding cleaning service during stay. Will be a very good option for further visits to Austin, basically on events at Circuit of las Americas receway. Thanks.

Stayed for a week by myself while in town interviewing. First room had used towels on the floor (and was on the ground floor next by the lobby, next to the elevator, aka noisiest room in any hotel — a couple days later, this room had a bunch of guys hooping and hollerin' inside). Went back to the desk and... More

Location: excellent. Right at 290 and I35, it's quick to get in/out. The Access road of 290 was very quiet when we stayed on Sat night/Sun morning. Staff: The lady at the front desk was overworked yet very personable. She needs help so she doesn't work such long hours. We saw her at 5pm when we checked in and again... More

Me and my partner have been staying at this Extended Stay - Metro Area since January. I have to say the staff here, the manager (Imelda) and front desk (Ken, Chelsey, and other desk agents, I can't remember their names off the top of my head right now...sorry) are trained well in their jobs! They ALL were VERY certious, helpful... More

I would like to thank the wonderful staff & their professionalism & kindness. I have been residing at this hotel for just over a year. I've met some nice people & some folks that I wouldn't loose any sleep over if I never seen them again. I've witnessed customers complain about rooms just so they could get a free night... More

The staff at this extended stay are not very knowledgable on promotions and such, I'm still very frustrated by not bring charged the right amount for my room they had me under pay for my room because the put my promotion towards my room! And the whole point of the promotion is to get money back I've used it 3... More