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All 20 Austin accommodations

Extended Stay America - Austin - Metro

2.5 of 5 Condominium   |   6300 US Hwy 290 East, Austin, TX 78723
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A recent review
5 of 5 stars reviewed 1 week ago
NickTH Houston, Texas
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77 people have reviewed this hotel

Traveler rating
    22
    17
    12
    6
    20
See reviews for
17
9
8
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
1 review
1 of 5 stars Reviewed 5 days ago NEW

Bathroom had been cleaned recently. But we found a used soap bar in the tub along with someones hair in it. Someone had used the bathroom after it had been cleaned. In addition, there was poop stains in the toilet. They need to make sure the rooms are cleaned before guest stays. Also, half of the towels were missing. Both... More

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Houston, Texas
Contributor
19 reviews 19 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Good hotel. Great price. Convenient location. We checked in late, no problem. Tricky driving directions, but we found it. Rooms dated, but clean & efficient. Good AC. Quiet. Nice bed. Lots of pillows & towels. Recommended.

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 1 week ago via mobile

Filthy carpet, walls, baths, beds, furniture and Lobby. Staff was rude. Absolutely the worst experience in a hotel. The only reason we stayed was that every other hotel and even campsite was packed for MOTOGP.

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Top Contributor
72 reviews 72 reviews
33 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed March 5, 2014

I was put here for a three day business trip. My room was the dirtiest filthy rooms I have ever been in. I have posted photos for you to see. The stains on the chair and couch were huge, the clocks did not work, the headboard on the bed was shredded and falling on the pillows, there were noodles in... More

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Manager_11525, General Manager at Extended Stay America - Austin - Metro, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was not satisfactory. I will be meeting with our staff to review your comments to ensure your experience is not repeated. Thank you very much for providing us with your feedback. If you would like to discuss this... More

1 review
4 of 5 stars Reviewed January 31, 2014

I Stayed at Austin Metro from the end of Dec to the end of Jan...my first impression honestly was not good...however, with a little communication with the managers and staff, they made everything great..with that said, 99% of my negative experience was with other guests staying at the hotel..but as we all know that is expected .all of the staff... More

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Manager_11525, General Manager at Extended Stay America - Austin - Metro, responded to this review

I appreciate you taking the time to write such a nice review. I am pleased to hear that our staff was friendly and accommodating during your stay with us. Still, I apologize that you encountered problems with other guests. Your feedback will be helpful as we continue to improve our guest experience. We look forward to seeing you in the... More

Stillwater, Oklahoma
1 review
2 of 5 stars Reviewed January 25, 2014

This hotel offers nothing extra than the stuff already placed in the room! Even for the toilet papers, you have to go to the reception desk! When we asked for an extra blanket, they said "we're working on it" (actually they said it twice)!!! Beware of the fact that there is no breakfast area! It's a take-away thing and you... More

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Manager_11525, General Manager at Extended Stay America - Austin - Metro, responded to this review

Thank you for taking the time to write a review of your stay. The items and issues you described are unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will take necessary actions to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate... More

Nashville, TN
Contributor
16 reviews 16 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 29, 2013

We recently stayed at this hotel in order to celebrate the holidays with extended family who are in assisted living facilities. I called many places in Austin looking for a hotel that had an oven because I wanted to cook Christmas Eve dinner for us there. This hotel had a full-size refrigerator and a small, but adequate, oven with four... More

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Manager_11525, General Manager at Extended Stay America - Austin - Metro, responded to this review

I appreciate you taking the time to write such a good review about our hotel. I am glad to read that you were pleased with our staff and and we were able to meet your needs for you and your family. Also, we pleased to heart that you found our fully equipped kitchens to be an added value. Thank you... More

Montgomery, Alabama
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 28, 2013

Hotel was booked on third party bid site so I had no clue what I was in for. Do not try to find it on GPS. Mine got me to Cameron and 290, then I was on my own. Head up the westbound road along 290 it was on the right. The staff was outstanding and helped make my Holiday... More

Was this review helpful? Yes 2
Tyler, Texas
1 review
1 of 5 stars Reviewed December 4, 2013

Booked two rooms for coworkers. Got their calls after checking in. Lobby smelled like musty garbage, rooms smelled like armpits. Gummy bears on the floor in one room. When they asked for someone to come vacuum, they were told that housekeeping comes once a week and its $10 if they want them to come vacuum. No reading on the air... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Metro, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that we did not meet your standards. I am meeting with my staff to ensure that issues with housekeeping does not happen again in the future. Also, our maintenance will be inspecting each room to ensure all amenities are functioning properly. We continually work... More

Dallas, Texas
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 28, 2013 via mobile

Let me start by saying this isn't a typical hotel. The conditions for housekeeping aren't very clear. You have to stay more than 7 days for your room to be cleaned and towels refreshed? This would have been more of an annoyance if we stayed more than 2 nights and spent the majority of our trip in the rooms. This... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Metro, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that our hotel did not meet your expectations. As this hotel’s manager, I can assure you that I have discussed this with my employees to ensure your experience is not repeated. Still, I am pleased that you found your suites to be clean and... More

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Additional Information about Extended Stay America - Austin - Metro

Also Known As:
Extended Stay Deluxe Austin-Metro Hotel
Extended Stay Deluxe Austin-Metro Hotel Austin
Extended Stay Austin
Austin Extended Stay
Address: 6300 US Hwy 290 East, Austin, TX 78723
Phone Number:
Location: United States > Texas > Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 20 Specialty lodging in Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Austin - Metro 2.5*
Reservation Options:
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