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Extended Stay America - Austin - Metro Condominium

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Extended Stay America - Austin - Metro

2.5 of 5
6300 US Hwy 290 East, Austin, TX 78723
Hotel amenities
Extended Stay America - Austin - Metro
12 traveler photos
Ranked #7 of 18 Specialty lodging in Austin
3.5 of 5 stars 52 Reviews
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52 reviews from our community

    Trip type
Traveler rating
    16
    15
    5
    3
    13
Date Rating
McAllen
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Nasty!”
2 of 5 stars Reviewed May 6, 2013 via mobile

I stayed at this place last night and once entering the 3rd floor a strong scent of cigarettes hit our faces. We don't smoke and got aad coffesmoke free room but that 3rd floor hallway was unbearable. Also going into the room you can right away notice that it had not been cleaned throughly. Restroom floor was really dirty and... More

Was this review helpful? Yes 1
2 reviews
“very strange experience”
1 of 5 stars Reviewed May 6, 2013 via mobile

so me and my two friends checked in at about 11 pm we went up to our room opened the door and we saw a bag on the counter then a the sudden we hear someone say hello? SOMEONE WAS SLEEPING IN OUR ROOM! so my friends ran down the hall and I stayed in case this person wanted to... More

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Tulsa
1 review
“Will never stay here again!”
1 of 5 stars Reviewed April 24, 2013

I stayed for two nights at this hotel, and I am now thinking that I would have had a better night's sleep just sleeping in my car in the parking lot! In order to check in, we had wait in a locked lobby area for someone to let us in to be able to get to the front desk. After... More

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Manager_11525, General Manager at Extended Stay America - Austin - Metro, responded to this review
April 26, 2013

Thank you for providing us with details about your stay. The situation you described regarding the cleanliness of the room is truly regrettable. The description you presented of your accomodation is not representative of our quality standards. We are very sorry for your experience. In order to meet our standards, we have strict procedures which are meant to prevent a... More

Monterrey Mexico
1 review
“Moto GP Race 2013”
4 of 5 stars Reviewed April 23, 2013

Great balance between facility vs price. We would like an improvement regarding cleaning service during stay. Will be a very good option for further visits to Austin, basically on events at Circuit of las Americas receway. Thanks.

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Review collected in partnership with Easytobook.com

Manager_11525, General Manager at Extended Stay America - Austin - Metro, responded to this review
April 26, 2013

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, and I appreciate your recommendation regarding our housekeeping service. Please know, while we provide this for free every 7-days, there is an option to have housekeeping clean your room more frequently for a minimal... More

Seattle
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Serviceable.”
3 of 5 stars Reviewed April 15, 2013

Stayed for a week by myself while in town interviewing. First room had used towels on the floor (and was on the ground floor next by the lobby, next to the elevator, aka noisiest room in any hotel — a couple days later, this room had a bunch of guys hooping and hollerin' inside). Went back to the desk and... More

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See 2 more reviews by Kurt2010 for Austin
Manager_11525, General Manager at Extended Stay America - Austin - Metro, responded to this review
April 16, 2013

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that your stay with us was not 100% satisfactory . To ensure that a situation like yours doesn't happen again, my team will make sure that every room we provide our guests is clean and comfortable and representative of the... More

San Antonio, TX
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Much better than the Extended Stay North”
5 of 5 stars Reviewed April 7, 2013

Location: excellent. Right at 290 and I35, it's quick to get in/out. The Access road of 290 was very quiet when we stayed on Sat night/Sun morning. Staff: The lady at the front desk was overworked yet very personable. She needs help so she doesn't work such long hours. We saw her at 5pm when we checked in and again... More

Was this review helpful? Yes
See 3 more reviews by KCelcius273 for Austin
RDOAustin, Manager at Extended Stay America - Austin - Metro, responded to this review
April 10, 2013

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Austin - Metro. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
“TRULY the best stay I've ever experienced!!!”
5 of 5 stars Reviewed April 4, 2013 via mobile

Me and my partner have been staying at this Extended Stay - Metro Area since January. I have to say the staff here, the manager (Imelda) and front desk (Ken, Chelsey, and other desk agents, I can't remember their names off the top of my head right now...sorry) are trained well in their jobs! They ALL were VERY certious, helpful... More

Was this review helpful? Yes
See 2 more reviews by RayOfSun80 for Austin
RDOAustin, Manager at Extended Stay America - Austin - Metro, responded to this review
April 5, 2013

Thank you so very much for your glowing review of Extended Stay America Austin - Metro. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family,... More

Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
“"Excellent Place"”
5 of 5 stars Reviewed April 4, 2013

I would like to thank the wonderful staff & their professionalism & kindness. I have been residing at this hotel for just over a year. I've met some nice people & some folks that I wouldn't loose any sleep over if I never seen them again. I've witnessed customers complain about rooms just so they could get a free night... More

Was this review helpful? Yes
See 2 more reviews by Gary L for Austin
RDOAustin, Manager at Extended Stay America - Austin - Metro, responded to this review
April 5, 2013

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Austin - Metro. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Needs a better staff!”
2 of 5 stars Reviewed April 2, 2013 via mobile

The staff at this extended stay are not very knowledgable on promotions and such, I'm still very frustrated by not bring charged the right amount for my room they had me under pay for my room because the put my promotion towards my room! And the whole point of the promotion is to get money back I've used it 3... More

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Metro, responded to this review
April 3, 2013

Thank you for taking the time to review your recent stay at Extended Stay America Austin - Metro. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. I do appreciate you giving me the opportunity to respond to you on this website. Given... More

Austin, Texas
1 review
1 helpful vote 1 helpful vote
“Awful”
1 of 5 stars Reviewed March 6, 2013

The hotel looked fine from the outside. The front desk help was very nice. However, the room itself was terrible. The faux hardwood floor in the kitchen area was sticky. The carpet in the hallway was stained, not to mention the off-putting smell present there. It was just dirty overall. I was scheduled to stay in the hotel for 4... More

Was this review helpful? Yes 1
RDOAustin, Manager at Extended Stay America - Austin - Metro, responded to this review
March 7, 2013

I recently received a copy of your review of the Extended Stay America Austin - Metro. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory. We know that our guests... More

 
 
Extended Stay America - Austin - Metro
Extended Stay America - Austin - Metro
3.5 of 5 stars 52 reviews
Enter dates 1 night 2 nights
 
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Additional Information about Extended Stay America - Austin - Metro

Also Known As:
Extended Stay Deluxe Austin-Metro Hotel Austin
Extended Stay Deluxe Austin-Metro Hotel
Extended Stay Austin
Austin Extended Stay
Address: 6300 US Hwy 290 East, Austin, TX 78723
Region: United States > Texas > Austin
Amenities:
Business Center Fitness Center Free Parking Kitchenette Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 18 Specialty lodging in Austin
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Extended Stay America - Austin - Metro
6300 US Hwy 290 East
Austin, TX 78723
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