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Holiday Inn Express Austin North Central

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8500 IH 35 N, Austin, TX 78753
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1 room 1 guest
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Holiday Inn Express Austin North Central
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111 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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Athens, Georgia
1 review
2 of 5 stars Reviewed 1 week ago

I booked this HIE for a trip with my daughter. We stayed one night and moved to the south side HIE. The hotel was dirty at best. The staff were friendly but i had to ask 4 times to get a new chair in my room so I could work. The original chair was broken and when I did get... More 

Was this review helpful? Yes
David R, General Manager at Holiday Inn Express Austin North Central, responded to this review

We appreciate you taking the time to review your recent stay with us. We value all guest feedback as it is the best tool we have to continually improve the overall guest experience. I am sorry to hear that we failed to exceed your expectations with the chair and that it felt a little old. We have been updating many... More 

Dallas, Texas
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I arrived late and By the time I got to bed it was 11:30. When I pulled back the covers I saw a stain. When I looked closer it wasn't a stain on the fitted sheet, it was a stain on the second fitted sheet. I pulled the sheet up and it was blood stain. The size a little larger... More 

Was this review helpful? Yes
Allie G, Guest Relations Manager at Holiday Inn Express Austin North Central, responded to this review

Thank you for taking the time to review your recent stay with us. I am sorry to hear that we failed to hear about the incident that you encountered while staying with us but pleased that we were able to make it okay. We are working on the remodel but this does take time. I sincerely hope that you will... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The property appeared to be well kept. The hotel was nice and clean. The breakfast was kept well stocked, and the attendant was friendly.The majority of the front desk staff was friendly enough. Alvin was great! He was very attentive and took care of my needs. Ronnie was also very nice. I did run into an issue with the young... More 

Was this review helpful? Yes
Allie G, Guest Relations Manager at Holiday Inn Express Austin North Central, responded to this review

Thank you for taking the time to review your recent stay with us. We truly value and appreciate all guest feedback as it is the best tool we have to continually improve the overall guest experience. I am very sorry to hear about the experience you had with one of our staff members and can assure you that this will... More 

Dallas, Texas
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed July 20, 2015

I was met by two cheerful and polite front desk folks who handled my check in flawlessly. I arrived early afternoon and explained that my daughter would arrive after midnight. They offered to have a late snack of fresh fruits and bottled water ready for her after traveling all day and night. It stored nicely in the my room's fridge.... More 

Was this review helpful? Yes
David R, General Manager at Holiday Inn Express Austin North Central, responded to this review

Thank you for taking the time to share all your kind remarks on your recent stay with us. I am pleased to hear that it was a great stay and that the staff was able to make your daughters later arrive more enjoyable and relaxing. Thank you again and we look forward to welcoming you back soon! More 

Houston, Texas
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 6, 2015

Front desk staff was excellent and more than eager to help. The breakfast was excellent, and the breakfast staff was also very helpful. I will definitely stay here again if I visit Austin. The room and bathroom were nice and clean.

Was this review helpful? Yes
David R, General Manager at Holiday Inn Express Austin North Central, responded to this review

Thank you for taking the time to share your kind words on your recent stay with us! I am pleased to hear everything met your needs and expectations. I will make sure to share this with the staff and we truly look forward to welcoming you back the next time you are in Austin! More 

Boston, MA
Level Contributor
143 reviews
143 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
2 of 5 stars Reviewed June 28, 2015

Stayed here for one night on a PointsBreak (5,000 point) hotel rate with IHG. The fact that IHG made this hotel available on such a cheap rate seems to suggest that it has some occupancy issues, and I wouldn't be surprised given my stay. Checked in late one evening and of the two people on staff, one was on break... More 

Was this review helpful? Yes
David R, General Manager at Holiday Inn Express Austin North Central, responded to this review

Thank you for your recent stay with us and letting us know about it on Trip Advisor. We value and appreciate all guest feedback as it is the best tool we have to continually improve the overall guest experience. I am sorry to hear that we failed to meet your expectations and it was an underwhelming experience. I can assure... More 

Los Angeles, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed March 22, 2015

I made the mistake of booking a reservation here because there weren't rooms available elsewhere because of the South by Southwest music conference. There was pubic hair stuck to the walls of the shower, no hot water, a stain on the couch in the room, lamp unplugged in the room, rude non-responsive front desk attendant when reporting no hot water.... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Austin North Central, responded to this review

Dear Dr M, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again... More 

Level Contributor
273 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
3 of 5 stars Reviewed March 17, 2015

I stayed here for two nights for a conference. I usually love Holiday Inn Express and some things were up to their standards. I really enjoy their fresh fruit that's available, the breakfast is always great, and the staff is very friendly. However, the building is a bit outdated and rough. I would wait until after they renovate to stay... More 

Was this review helpful? Yes
David R, Director of Sales at Holiday Inn Express Austin North Central, responded to this review

Thank you for taking the time to review your recent stay with us. I am glad to hear you enjoyed the breakfast and the staff was friendly! I am sorry we failed to meet your standards in some aspects. I can assure you that we are going through full renovations of the hotel currently and we hope you will choose... More 

Brussels, Belgium
Level Contributor
6 reviews
2 of 5 stars Reviewed March 7, 2015

We just stopped by for one night. Room 307 is really poor considering noise isolation. Since it is facing the highway, we could not enjoy a quiet night and some rest. Improve, please. Except this, the hotel is ok and staff was friendly.

Was this review helpful? Yes
David R, Director of Sales at Holiday Inn Express Austin North Central, responded to this review

Thank you for your response regarding your stay at the Holiday Inn Express. We are about to undergo a renovation which will address the noise issues. Thank you once again for your input which helps us become a better property. More 

Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed March 6, 2015

My wife and I stayed here while I was in town for business. When we first arrived I was skeptical because of the area but I will say it is just secluded enough to avoid shady foot traffic. Walking in the lobby area was great and very well updated. The front desk staff was great and check in was a... More 

Was this review helpful? Yes 1
David R, Director of Sales at Holiday Inn Express Austin North Central, responded to this review

Thank you for your input regarding your stay at the Holiday Inn Express. Understanding the noise issue, we are in the beginning stage of a renovations which will target the noise from the highway and a whole new interior look. As always, Thank you for choosing the Holiday Inn Express More 

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