A friend and I only stayed here pretty much just to lay our heads somewhere and be off again bright and early the next morning, so I can't comment on the breakfast, pool, exercise room, bar, etc, etc. But, our room had 2 full size or queen beds. It was very clean with a large bathroom. The staff was very...
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Thank you for taking the time to review our hotel on Trip Advisor. I am glad to hear that you enjoyed your stay and appreciate the positive comments. Your positive feedback will be shared with the team as positive feedback will assist us in continuing our effort to live our values and mission.
In the Spirit to Serve,
Bryan Heintz...
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The king size bed was SO comfortable. Clean room, good location and friendly staff.
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Thank you for taking time to review our hotel on Trip Advisor. I appreciate your kind comments regarding your stay including the service you received. We look forward to your return to our hotel while in the Austin area. Thank you for choosing the DoubleTree By Hilton Austin University.
In the Spirit to Serve,
Bryan Heintz
General Manager
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The hotel is very nice, the rooms are pretty good, and we enjoyed our stay for the most part. The only thing that bugged me a little was that the first night we were there, we asked if they could bring us a Fold-a-bed because we had 1 extra person (We were in town for a football game) and they...
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Thank you for review our hotel on Trip Advisor. I appreciate the kind comments regarding your stay as well the feedback regarding the rollaway bed. While we want to ensure a comfortable nights rest, we also want to ensure the safety and security of all of our guests. Adding an additional rollaway bed to our rooms with two doulbe beds...
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The hotel was ok for the price, but the thing that got me was the "incidental" charge that they hold on your credit card. We were never told about this, we were just told we needed a credit card on file in case of incidentals. I completely understood having this as a means of security for people that may damage...
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Thank you for reviewing our hotel on Trip Advisor and thank you for allowing me the opportunity to respond to your concerns. I sincerely apologize for the additional hold put on your credit card for incidental charges. While we do obtain an authorization the authorization is dropped typically 24-48 hours after checking out of the hotel. As most places of...
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Everything you need, and a cookie too. Friendly hotel staff, close to the University and close enough to walk to the downtown.
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Thank you for taking the time to review our hotel on Trip Advisor. I appreciate the nice comments regarding the value and service received. Your positive comments will be
displayed for all team members to read. We look forward to your return to our hotel the next time you are in Austin.
Bryan Heintz
General Manager
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During one of my business trips to Austin, I was staying at the Doubletree in the University area. The hotel is in very good shape, the rooms are pretty nice and one has a beautiful view over the skyline of downtown Austin - especially during sunset!
The very friendly staff was always helpful and I really enjoyed my stay at...
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Thank you for reviewing our hotel on Trip Advisor. I appreciate the kind comments and feedback regarding your stay. I will be sure to pass this along to our team members and share your experience. We look forward to your return to Austin and our hotel.
In the Spirit to Serve,
Bryan Heintz
General Manager
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We had friends visiting us from Nevada who had never been to Texas. We took them on a short tour of central Texas and stayed at the Doubletree Austin-University Area. It was splendid. The beds were comfortable and the Crabtree & Evelyn amenities are the best. The hotel is close to the University and to downtown so it was both...
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Thank you for taking the time to review our hotel on Trip Advisor. I was happy to read of your excellent experience at our hotel. Your positive comments will be
displayed for all team members to read. We look forward to your return to our hotel the next time you are in Austin.
In the Spirit to Serve,
Bryan Heintz...
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Great staff, location, and service. Every staff member engaged me in pleasant conversation. My room had a great view of The University of Texas which is across the street. Within walking distance are UFCU Disch-Falk Field, Erwin Center and DKR-Texas Memorial Stadium for college sports/concert fans. This is my preferred hotel when I'm in Austin.
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Thank you for taking the time to review our hotel on Trip Advisor. I appreciate the kind comments regarding the hotel and the service provided. We look forward to your return.
Bryan Heintz
General Manager
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I had stayed at this hotel previously and had a good experience. However, this time we had a bad experience. We were spending one night at the hotel and meeting up with family members for the Lone Star Roundup. We checked in around 6:00pm and dropped off our bags in the room. We went out for evening and returned around...
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We’re very sorry for the noise issue you encountered during your stay at the DoubleTree by Hilton™ Austin – University Area. Your comfort and safety is our number one concern, and we appreciate that you brought this to our attention. Your review will help us correct similar issues with noise and water temperature in the future. We hope that the...
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Chwcked in at 10pm for a 5-day Conf. Stayed here for convenience not charm but ended up in a dark room with loud I-35 traffic noise, dimly lit bathroom and no hot water (it was tepid at best). Complained in the morning and took my suitcase down to the front desk- was switched to a much better room by thw...
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Thank you for your review of our hotel on Trip Advisor. I was glad to hear that we responded appropriately and were able to turn your stay around. Your feedback is extremelly important to our success and can assure you that we review all feedback received to help us improve moving forward. Thank you for choosing our hotel while in...
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