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DoubleTree by Hilton Austin - University Area

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1617 N Interstate 35, Austin, TX 78702
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DoubleTree by Hilton Austin - University Area
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690 Reviews from our TripAdvisor Community

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wichita falls, texas
Level Contributor
117 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

It is still a doubletree, but not it is running on its former reputation. It is small things like a toilet that has trouble working, lukewarm showers at 8am, no cookies at check in, being a Hilton gold member and having to ask for water bottles. We have used this place lots of times because of how close it is... More 

Helpful?
Thank wffood
ChinadollTexas, Director of Sales at DoubleTree by Hilton Austin - University Area, responded to this review

Thank you for your recent review and Hilton gold status. I appreciate you taking the time to provide us with your experience, however I am very sorry that we did not deliver the service that you would expect from a Hilton hotel on this stay. We have address the issue you mentioned with our Management Team and have taken actions... More 

Ocala, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

Stay away, my stay at this hotel was a nightmare. I was only there for a day. Coffee maker was dirty, with filth in the water tank. Bedsheets had a questionable stain, slow internet, charged for parking, non chewable bagels

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Karna S
ChinadollTexas, Director of Sales at DoubleTree by Hilton Austin - University Area, responded to this review

Thank you for your review. I appreciate you taking time to inform us about your experience, my sincerest apologies that we did not meet your expectations. I have informed my management team with the items you mentioned and we have taken immediate actions to address them. This is not our Hilton standard and again we apologize for your experience. We... More 

Travelers are raving about these Austin hotels

San Antonio, Texas
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

2nd time I stayed at this hotel. It is a clean and orderly hotel. The staff is friendly and amiable however there is always an exception to the rule...Lauren! I believe the best experience during this stay was a friendly and bubbly young lady at the the bar/restaurant...Lauren. She made my stay memorable and welcoming. Her endearing character/personality is an... More 

Helpful?
Thank davila911
ChinadollTexas, Director of Sales at DoubleTree by Hilton Austin - University Area, responded to this review

Thank you for the 5 STAR review! We appreciate your comments and feedback regarding Lauren. We are delighted that Lauren can be of service to you, she is definitely an asset to our team. Bravo Lauren! Please visit us again when you return! More 

Washington DC, District of Columbia
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel ... the property looks a little more worn-down than most Doubletrees. No qualms with service, the staff is excellent. There's not much to tell: it's an efficient, no-frills business hotel. It's best to have a car if you're all the way out here - you're not walking-distance to anything except the University, for which you'll have to cross... More 

Helpful?
Thank rockcreek_md
ChinadollTexas, Director of Sales at DoubleTree by Hilton Austin - University Area, responded to this review

Thank you for your review! We are excited that our Staff exceeded your expectations and we look forward to hosting your stay in Austin again. More 

El Paso, Texas, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Over the course of three days, the staff including the front desk, housekeeping, and breakfast crew were always positive and attentive to our business group needs. Their charming demeanor and attention to details were quite refreshing as they delivered a professional service with a "home away from home" warmth. Thanks to all of you who made our stay special!

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jose V
ChinadollTexas, Director of Sales at DoubleTree by Hilton Austin - University Area, responded to this review

WOW! Thank you for the 5 STAR review! We are delighted that we can be your "home away from home". Our staff takes provide in providing exception service and exceeding our guests expectation! We look forward to hosting your stay in Austin again! More 

Dallas, Texas
1 review
5 of 5 stars Reviewed 1 week ago

I've been staying here each week for work throughout January. Due to my schedule, once I check in, I don't even have time to leave for meals or any other excursion. So I spend a lot of time on property once I get there. First and foremost, the staff is exceptional. I don't use that word lightly. I did not... More 

Helpful?
Thank cal1975
ChinadollTexas, Director of Sales at DoubleTree by Hilton Austin - University Area, responded to this review

Thank you for the 5 STAR rating! We are delighted that you found our location and service Top notch! The entire staff at the hotel takes pride in delivering exceptional service as we continue our DoubleTree promise, "We provide the special comforts and acts of kindness that makes the traveler feel human again." We look forward to seeing you again... More 

Hewitt, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The hotel was quiet and the mattress was wonderful. Was able to sleep longer and better than I do at home. The staff was friendly. The cookie at greeting was warm and delicious. The dinner menu could use a little more variety. The location was perfect for walking to the game and a short taxi from the shows and night... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Geri G
Brad P, Manager at DoubleTree by Hilton Austin - University Area, responded to this review

Thank you for taking the time to share your experience on TripAdvisor. I am pleased to hear that you enjoyed your stay and of course the cookie provided at check in. We look forward to your next visit and will have another warm cookie waiting for you! More 

kamuela, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Business trip to Austin. We were expected to book our own hotel. After some research, I chose Doubletree because it was affordable and seemed to receive decent reviews about its rooms. I would agree with the positive reviews. One should not expect the Four Seasons when at the Doubletree. One should expect friendly and helpful staff, clean and updated rooms,... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Diana A
Brad P, Manager at DoubleTree by Hilton Austin - University Area, responded to this review

Thank you for taking the time to provide us feedback through TripAdvisor. I am pleased to hear that our hotel has everything you ask for and can’t wait until your next visit! More 

Des Moines, IA
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

When we checked in we were told they couldn't find our reservation, which we thought we had made with DoubleTree. They did a little checking and, based on a printed confirmation I had with me, discovered that we had actually made our reservation with a third party who 1)made the reservation in my first name the omitted my last name,... More 

Helpful?
Thank DMHistoryFan
Brad P, Manager at DoubleTree by Hilton Austin - University Area, responded to this review

Thank you for taking the time to provide us feedback through TripAdvisor. I am very pleased that Aggie was able to assist you with your reservation and ensure that you enjoyed your stay. We look forward to your next stay here at the Doubletree by Hilton Austin University Area! More 

CORPUS CHRISTI
Level Contributor
69 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I just love this hotel. I have stayed here quite a few times over the years. It is so easy to get to UT Austin from here. You can also get to the trendy spots in east Austin without having to get snarled in Austin traffic-which can be a miserable experience! They are remodeling all the rooms right now. We... More 

Helpful?
Thank CAREY R
Brad P, Manager at DoubleTree by Hilton Austin - University Area, responded to this review

Thank you for taking the time to provide feedback on TripAdvisor about your stay at our hotel. I am very pleased to hear that you enjoyed your stay, and that you were able to stay traffic free by staying at our location. We look forward to the next time you stay at the Doubletree by Hilton Austin University Area! More 

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