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All 187 Austin hotels

Embassy Suites Austin - Arboretum

3.5 of 5 Hotel   |   9505 Stonelake Boulevard, Austin, TX 78759 (Northwest Austin)
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Ranked #20 of 187 Hotels in Austin
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Raquel A Seguin, Texas, United States
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424 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Seguin, Texas, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

My niece, her two young daughters and I had car trouble leaving Cedar Park Convention Center Sat. night Dec.22.We pulled into The Embassy Suites.@ 10 pm Later that night the staff provided hygiene supplies.The day staff was also so very helpful providing us phone numbers of business nearby,extended our check-out to 1:30 to give my niece's husband to arrive, My... More

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1 review
5 of 5 stars Reviewed 1 week ago

Embassy Suites Arboretum not only offers a great room, but also a great visit for the children with Butch and Sundance (beautiful swans). The breakfast that is included with your stay features Starbucks coffee (a big plus) and delicious eggs fixed any way you like, plus a friendly staff that comes around to welcome you. You can't beat that personal... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Paul D, General Manager at Embassy Suites Austin - Arboretum, responded to this review

patriciaw875, Thank you for your wonderful review! Butch, Sundance and the rest of our team strive to give that personal touch and I really appreciate your recognizing our efforts. We look forward to your next visit to Austin. Thank you Paul Davis General Manager More

1 review
1 of 5 stars Reviewed 1 week ago via mobile

The hotel don't provide any free water and shuttle guy didn't show up on time more over housemaid used my cosmetic and didn't empty the trashbin. Worst service ever.

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Paul D, General Manager at Embassy Suites Austin - Arboretum, responded to this review

customer3271, I am very sorry that we did not meet your expectations. I have shared your comments with our Leadership Team and we are addressing the issue regarding the waters and your cosmetics being used. Thank you for bringing this to our attention. I hope you will give us another opportunity if your travels bring you to Austin again. Thank... More

Senior Contributor
22 reviews 22 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Our family has stayed here several times and each time they consistently do a fantastic job. Rooms always fresh and clean, breakfast amazing and cooks awesome! Michelle Wong was the Manager this weekend and could not have been more kind to my daughter and all the kids there. She was interacting with all the guests and helping all the little... More

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Paul D, General Manager at Embassy Suites Austin - Arboretum, responded to this review

Sprtzfam M, Thank you for such a wonderful review! I appreciate your recognizing our great staff including our MOD this past weekend Michelle. We are grateful for your loyalty and look forward to your next visit to Austin! Thank you Paul Davis General Manager More

Long Beach, California
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel is very convenient to Downtown Austin and is well maintained and clean. They serve a nice breakfast and the Managers reception is well attended and is well suited to meeting other families that are visiting Austin

Review collected in partnership with Embassy Suites Hotels

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Paul D, General Manager at Embassy Suites Austin - Arboretum, responded to this review

577martinv, Thank you for the 5 star review! I am pleased that the hotel met your needs and you enjoyed our complimentary cooked to order breakfast and evening reception. We look forward to your next visit to Austin! Thank you Paul Davis General Manager More

Houston, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

My usual Austin hotels were booked because of the F1 event in town and I stayed here because the wedding I was attending had a block of rooms. The staff was friendly enough, but the hotel itself felt run down and although it looked like it was probably being cleaned, it just didn't feel clean. The walls were thin (could... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Paul D, General Manager at Embassy Suites Austin - Arboretum, responded to this review

Sara W, Thank you for taking the time write a review about your stay at our hotel. I am very sorry that you were unhappy with the condition and cleanliness of our hotel. The team and I were shocked and saddened to read your comments regarding the hotel looking run down and not feeling clean. While we are certainly not... More

Fort Collins, Colorado
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here 4 nights during a business trip to Austin. While my overall stay was good (the bed was comfy, the staff were courteous, the breakfast with Starbucks coffee was great), I did have some problems. The bedroom window in Room 205 looks out on...A WALL. Within 2-3 feet of the window! Couldn't even see the sky. When you... More

Was this review helpful? Yes
Paul D, General Manager at Embassy Suites Austin - Arboretum, responded to this review

LaurenTraveler, I am so sorry for the issues you encountered with your room during your stay. I will be sharing your feedback with our Housekeeping and Front Desk teams to improve our service. I am glad that you found the bed comfy, the breakfast good and our staff coureteous. I do hope that you will give us another opportunity in... More

Austin, Tx, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

The is a black substance on the air vents at the top of the atrium. It appears to be mold. I suspect they are never cleaned. I think they should clean them and I shouldn't have to point this out to them. The parking lot is also poorly laid out

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Paul D, General Manager at Embassy Suites Austin - Arboretum, responded to this review

Mick N, Thank you for taking the time to write a review of our hotel. I am sorry that you weren't satisfied with your stay. We are aware of the condition of the vents at the top of our Atrium and are in the process of scheduling a deep cleaning. I do hope you will give us another opportunity in... More

Fort Worth
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We went to Austin for a weekend wedding. The Embassy Suites were more than we expected and were totally enjoyable. My husband was impressed with the 2-room suite, the complimentary happy hour and the breakfast with a chef to make his favorite omelet. We had never stayed at Embassy Suites before and if this one is representative, we will be... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Paul D, General Manager at Embassy Suites Austin - Arboretum, responded to this review

Doodads_Mom, Thank you for the lovely review. We look forward to your staying with us and other Embassy Suites in the future! Thank you Paul Davis General Manager More

Scottsdale, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

I stayed at the Embassy Suites Hotel in Austin Texas and was disturbed to return to my room and find the door not shut completely. Luckily, there was nothing stolen from my room (and there was no one waiting in my room to do me harm). I called the front desk to report this problem and they indicated that they... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Paul D, General Manager at Embassy Suites Austin - Arboretum, responded to this review

Andy N, Thank you for taking the time to share your review of our hotel. As I have shared in our e-mail exchanges, I am very sorry with what occured with your room and I have addressed this with our Executive Housekeeper. The safety and security of our guests is very important to me and I am confident this will... More

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Additional Information about Embassy Suites Austin - Arboretum

Address: 9505 Stonelake Boulevard, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Austin - Arboretum 3.5*
Number of rooms: 150
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Also Known As:
Embassy Suites Hotel Austin
Embassy Suites Austin
Arboretum Austin Embassy Suites
Austin Embassy Suites

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