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Hampton Inn Austin - Arboretum Northwest

#11 of 191 Hotels in Austin
Certificate of Excellence
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3908 West Braker Lane, Austin, TX 78759
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Best prices for: 1 room 1 guest
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Hampton Inn Austin - Arboretum Northwest
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Hampton Inn Austin - Arboretum Northwest
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546 reviews from our community

Traveler rating
    364
    131
    35
    10
    6
See reviews for
129
114
42
195
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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Houston, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

My wife and I recently stayed at this hotel for a wedding that was some distance from our home. After the wedding and our return home, my wife advised me that we had inadvertently left all of our dressy clothes in the closet of our hotel room. I immediately phoned the hotel and at their expense, our clothes were returned... More 

Was this review helpful? Yes
AUSNWManager, Front Office Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Hi Gggflyer! Wow, thank you so much for your wonderful review about our outstanding customer service! Our guests are extremely important to us and if there is anything we could do to accommodate them before, during or after their stay with us we would! Personally, I am thrilled we were able to give you outstanding service during and after your... More 

Fort Worth, Texas
1 review
5 of 5 stars Reviewed 1 week ago

Needed a place to crash after going to the Thinkery (Austin Childrens Museum). We made advance reservations and checked in online. We somehow didn't get the room we selected online, but we did get the same type of room in the same floor, just on the opposite side of the building. Room: Room was great! Bed was a little firmer... More 

Was this review helpful? Yes
AUSNWManager, General Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Greetings Brassfly!!! THANK YOU for taking the time to submit this!! What a great review! Yes, the E-CheckIn is super convenient, I'm glad you took advantage of it! Typically, the only reason why we'd change the room you selected originally is due to a previous guest requesting to stay another night in that room. I'm glad our staff was able... More 

Fort Collins, Colorado, United States
Contributor
13 reviews 13 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The front desk was very helpful and the hotel accommodated the large group that I was a part of quite well. Rooms are more than expected for the star rating. Hampton Inn overall has recently really become quite nice compared to the other more average chain hotels.

Was this review helpful? Yes
AUSNWManager, General Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

HI Cara! What terrific comments!!! Thank you so much for posting a review! We love making sure our large groups are happy and comfortable while staying with us! I Thank You for choosing us and hope we be your choice again in the future! -T.Haidet General Manager More 

Atlanta, Georgia, United States
Contributor
16 reviews 16 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Great hotel where after you stay once they greet you by name! Abundant breakfast, cozy lobby, comfortable and clean rooms. Coffee and tea in the lobby 24/7! A wonderful and well located hotel in Austin close to restaurants and shops.

Was this review helpful? Yes
AUSNWManager, General Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

HI Cheryl! Your Review Title ALONE made us smile! Thank you staying with us, your Home Away From Home! I appreciate you taking the time to post a review for future guests to see! Please let us know when we can accommodate you in the future!! -T.Haidet General Manager More 

Holly Springs, North Carolina
Top Contributor
145 reviews 145 reviews
37 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was another stay at this property having had good previous experience. The staff reception was excellent and the associate could not have been nicer. The accommodations were very nice as was the overall experience at this hotel. The hotel was convenient to Mo-Pac and other locations that I needed. I would definitely stay at this property again.

Review collected in partnership with Hampton

Was this review helpful? Yes
AUSNWManager, General Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Greeting Phil1003!!! Thanks for coming back to stay with us!! I'm really glad to hear that your experience was like the first! We love welcoming guests back and are truly appreciative of your patronage! We'll be here when you need us again! Thanks! -T.Haidet General Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I was travelling with a group and a speaker for an event in Austin. The hotel staff went above and beyond to take care of multiple requests for the group and the speaker. We were greeted most friendly, we had an amazing time, the hotel is clean and the rooms are nice. The lighting (which I usually find awful at... More 

Was this review helpful? Yes
AUSNWManager, General Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

HI Rebecca G!!! Wow, THANK YOU SO MUCH for posting this review!!! I'm THRILLED to hear that you and your group had such a great time and that our staff took great care of you! I truly appreciate you taking the time to let future travelers know what your experience was like! I hope we have the pleasure of seeing... More 

Los Angeles, California
Top Contributor
128 reviews 128 reviews
54 hotel reviews
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I frequently stay in Hampton Inns for business and this one in the tech area of Austin wins the prize for friendliness. The nice woman at the front desk greeted me with a Hi, y'all and a genuine smile. The Texas charm extended all the way to my checkout, when a manager thanked me for staying. In between I enjoyed... More 

Was this review helpful? Yes
AUSNWManager, Front Office Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Hi reliantship! Thank you so much for taking the time to write such a wonderful review about us! Your review put a smile on my face, so thank you! We are thrilled you were able to experience the "Texas Charm" throughout your stay here while you were in Austin. I appreciate your comments in regards to our fitness center and... More 

Roswell, Georgia
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff of this location were great. Very friendly and courteous, and helpful with dinner suggestions and directions. I had a very clean, quiet room, and a tasty breakfast in the lobby. I strongly recommend this location!

Was this review helpful? Yes
AUSNWManager, Guest Relations Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Hello Bruce H, We are very thrilled about your experience at our Hampton Inn! We are proud to have such a dedicated and loyal team, and our priority is to ensure that all guests are treated with kindness and respect! I am happy to hear that you were offered dinner selections, and i hope our recommendations were a fantastic choice!... More 

Dallas
2 reviews
2 of 5 stars Reviewed 2 weeks ago

Good location for business travelers, but not very updated. It felt old and dingy. The furniture in the room felt like it was from the 1980's. It should have been a lot cleaner and fresher than it was. It sets back and away from the road, with a lot of trees and shrubbery that makes it feel dark, even during... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
AUSNWManager, Guest Relations Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Hello DallasTexasFamily, Thank you for taking the time to share your experience and for your kind compliment: “Good Location for Business Travelers”. We welcome all honest feedback, and are thankful to have the opportunity to ensure that every guest feels cared for, valued and respected. I apologize though that your expectations were not met, and that your room did not... More 

Houston, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We had a large group at the hotel (combination kids and adults). The hotel staff were amazing!!! Very helpful and accommodating. Hotel was very clean and convenient to UT. Great hotel for groups or kids sport teams.

Review collected in partnership with Hampton

Was this review helpful? Yes
AUSNWManager, Guest Relations Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Dear Dan P, It is wonderful to hear from a sports team guest! Thank you for your AWESOME feedback, as this will allow others to choose our Property, and know that they are in good hands! Thank you for noticing that WE are helpful and accommodating! We do get a lot of guests that have to be close to UT.... More 

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