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Hampton Inn Austin - Arboretum Northwest

#11 of 193 Hotels in Austin
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3908 West Braker Lane, Austin, TX 78759
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Hampton Inn Austin - Arboretum Northwest
Hampton Inn Austin - Arboretum Northwest
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673 Reviews from our TripAdvisor Community

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Hurst, Texas
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

room faced the freeway and fast food joint next door and it was a little noisy but OK. Hope I remember next time to ask for a room on the other side. Fresh fruit available 24 hours, coffee too. Could use a better selection of tea. Staff always friendly and pleasant.

Helpful?
Thank Roberta N
Greenville
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

This hotel had outstanding staff and the room/bathroom was VERY clean!!!! The bed was very comfortable and the room was quiet. Everything I have ever needed in a hotel room. The coffee in the room was great and the free breakfast had all the necessities of a good breakfast.

Review collected in partnership with Hampton

Helpful?
Thank Allison J
Dallas, United States
1 review
5 of 5 stars Reviewed 1 week ago

This was one of the quietest hotel I have stayed in. Easy location to get in and out of. Staff (maids, cook, desk) were very friendly and professional. Only negative mark was as a Hilton Honors Gold I should have gotten a drink/snack bag at check-in. And I did not.

Review collected in partnership with Hampton

Helpful?
Thank Michelle W
TaylorDay_GSM, Guest Relations Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Michelle W, thank you for taking the time to write a "great" review about your recent trip to Austin. I find that our hotel is located in a quite area, that is not to far from the major highways in Austin! I'm pleased that you found our location to be convenient for you. Thank you for your acknowledgments on our... More 

1 review
5 of 5 stars Reviewed 1 week ago

The Hampton Inn was the perfect to stay during my week long business trip. The staff was friendly and attentive and the rooms were thoroughly cleaned daily. The complimentary breakfast offered a variety to suit any tastes. I would stay here on my next visit.

Review collected in partnership with Hampton

Helpful?
Thank marloe535
TaylorDay_GSM, Guest Relations Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

We SO appreciate your review, Marloe535 about your recent stay with us! We strive to provide our guests with the best customer service with consistently comfortable and clean rooms. We are extremely happy you experienced that during your recent business trip. A lot of guests, such as yourself, do find our complimentary breakfast to be satisfactory and even surprised at... More 

San Diego, United States
1 review
5 of 5 stars Reviewed 1 week ago

Staff were very helpful, breakfast was good if you're looking for fresh fruit, yogurt, etc. The crib provided (pack and play) for our infant did not have sheets so the staff kindly made due, but I feel management should spend money on the crib sheets.

Review collected in partnership with Hampton

Helpful?
Thank Vanessa M
TaylorDay_GSM, Guest Relations Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Vanessa M, thank you so much for your review about your recent stay! I'm pleased to hear that our staff was helpful and that you enjoyed our fresh fruit and yogurt. Thank you for bringing to our attention the need for the pack and play sheets. I do apologize for that inconvenience. We will definitely ensure your comfort and piece... More 

Houston, Texas
1 review
5 of 5 stars Reviewed 1 week ago

I thought this hotel was a great place to stay. Rooms were modern and very clean and the property was a quiet one with a nice trail nearby for evening walks. The front desk was terrific and Edrianna in particular helped me out a lot getting a lost phone charger returned to me after I had forgotten it. Hampton Inn's... More 

Helpful?
Thank Matt C
TaylorDay_GSM, Guest Relations Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Matt C, thank you SO much for taking the time to write about your previous stay with us, allowing future guests to hear about your experience! We are extremely pleased that our particular Hampton Inn was one of the "best you've stayed in," such an AMAZING compliment! There is a nice trail that is conveniently nearby, which many people do... More 

Houston, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Hotel was as expected. Staff was very friendly and accomodating. We had a problem with the heater in the original room we booked but the manager offered to put us in another vacant room just down the hall. Kudos for the quick solution to the problem. The towels were getting kind of old but that's a minor detail. Plenty of... More 

Review collected in partnership with Hampton

Helpful?
Thank Braden K
TaylorDay_GSM, Guest Relations Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Braden K, thank you for your "great" review. Your acknowledgment about our friendly and accommodating staff means so much to all of us! I'm sorry you experienced a problem with the heater in your original room, but am pleased that we were able to correct the situation efficiently. We greatly appreciate you taking the time to write your review, and... More 

Level Contributor
5 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

We had a great stay at the Hampton inn. Taylor at the front desk was amazing and went out of her way to help us as soon as we check in. The breakfast was very delicious. I'll definitely will stay here again.

Helpful?
Thank norma g
TaylorDay_GSM, Guest Relations Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Thank you SO much for your review and kind comment Norma G! It was an absolute pleasure having you and your daughter here. I am extremely happy I was personally able to help you. We very much look forward to seeing you again Norma G! Thank you again for your review! Sincerely, Taylor Day Guest Service Manager More 

Kanata, Canada
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I spent a week at this hotel this month. A friend was there on business and I was just going to enjoy my first trip to Texas. His meetings were close to this hotel. It is a great stay despite its distance from most things. Bit of a walk to restaurants and stores. We didn't rent a car so I... More 

Helpful?
Thank Mary L
TaylorDay_GSM, Guest Relations Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Thank you, Mary L, for such a great review about your recent stay with us! We are so pleased that you enjoyed your time with us during your first trip to Texas! I truly appreciate your kind words about our staff at this hotel. We always strive to provide the ultimate guest services. We believe our breakfast is really a... More 

accokeek, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Outstanding service by the front desk staff members, dining staff members, environmental (room service) and maintenance members. The room, linens, furnitures and bathroom were in great order. Keep up the good work and see you all again. I would like a microwave available in the room and a small table for the coffee maker. Overall - outstanding.

Review collected in partnership with Hampton

Helpful?
Thank Joe G
AUSNWManager, Guest Relations Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Joe G, we SO appreciate your outstanding review about your recent stay with us and most importantly our team members! We have such a hardworking staff here, striving to the ultimate guest satisfaction. Thank you graciously for your acknowledgments of them and I am personally pleased you experienced such. Joe G, it was an absolutely pleasure having you and your... More 

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