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Hampton Inn Austin - Arboretum Northwest

#11 of 191 Hotels in Austin
Certificate of Excellence
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3908 West Braker Lane, Austin, TX 78759
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Hampton Inn Austin - Arboretum Northwest
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Hampton Inn Austin - Arboretum Northwest
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515 reviews from our community

Traveler rating
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    33
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lubbock, Texas
Top Contributor
520 reviews 520 reviews
79 hotel reviews
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is a typical, if not sligtly older property. But it has clean rooms, Neutrogena bath products and great hot breakfast. Large dining area (which was mopped after breakfast.). What makes this property excptional is Rose. Working alone on desk on a very busy Saturday afternoon, she manged phone, check in with a smile and friendly professionalism. Selected us probably... More 

Was this review helpful? Yes
AUSNWManager, Front Office Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Dear Badgelady, Loved, loved, loved reading your wonderful review! It is an honor when I am rewarded with such positive and delightful words, especially when it comes from a valued Diamond Member! I truly believe that reviews, such as yours, gives me more confidence when I am recognized! It was my pleasure to assign one of the quietest rooms for... More 

Dayton, OR
Top Contributor
64 reviews 64 reviews
32 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall a pleasant hotel for a week long stay. The front desk was very helpful in providing services and answering questions. They did mix up the last evening's request for taxi service to the airport confusing 3am with 3pm but no long term harm was done. The room was a typical Hampton Inn product; breakfast was adequate and there were... More 

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AUSNWManager, Front Office Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Dear Ram1995, Thank you for your kind review! It was our pleasure to take care of you! Your kind words about our staff are greatly appreciated, and we are grateful that your stay with us was pleasant. I do though apologize that we confused your request for taxi service to the Airport. I appreciate your kindness of saying that there... More 

Houston, United States
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

This property is well kept but dated. The staff were excellent and very friendly but the air conditioning units are loud, very loud. I would think twice about staying here if loud mechanical noises bother you.

Review collected in partnership with Hampton

Was this review helpful? Yes
AUSNWManager, Front Office Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Dear ColinY, I would like to thank you for taking the time to write on Trip Advisor, and appreciate your honest feedback. Our staff is very dedicated, and all departments are constantly ensuring that our guests are taken care of. It is one of our highest priorities to ensure that the property is well kept! So thank you for noticing... More 

Oklahoma City, Oklahoma
Top Contributor
168 reviews 168 reviews
33 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Little bit dated. Very very clean though. There were staff cleaning every time we came out of our room. The room itself was very clean and the staff was very friendly. Parking was decent. Overall it wasn't the top Hampton I have stayed at but it was a very good stay.

Was this review helpful? Yes
AUSNWManager, Front Office Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Dear Mattaprylhaynes, I thank you for your honest feedback, and that you have taken the time to reply! I am happy that you have noticed our very clean Property, and for mentioning our amazing, friendly staff! We have started to renovate last year. We know that updating the Property has made a good impression, and is overall very important for... More 

Devine, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Typical Hampton Inn quality. Very clean, extremely friendly staff. Just off the highway enouth to allow for very quiet rooms. There is a good shower head and plenty of hot water. Hotel is next door to a Burger King. And it's across the highway from a mall and very nice outdoor shopping center. Cost was very nice compared to downtown... More 

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AUSNWManager, Front Office Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Dear CPJ, Thank you for your informative review, and mentioning great amenities that we have to offer! We are a very clean Property and take great pride of our cleanliness. It is our extremely friendly staff, who truly make a difference. Our great shower heads and hot water supply are very important amenities that are hardly mentioned in a review,... More 

Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

...Tiny small rooms...outdated appliances...tiny shower...staying with a kid was problematic as outside of the beds there is virtually no space...breakfast choice is too modest better opt for no breakfast at all...

Was this review helpful? Yes 1
AUSNWManager, General Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Hi Roman, I'm sorry you didn't enjoy your stay at our Hotel. The only "appliances" we have in our rooms, like most Hampton Inn's, are refrigerators, which are new. All Hampton's offer the same Hot, Fresh breakfast with a ton of healthy options for all of our guests. Thank you for your feedback! Thomas H More 

Houston, United States
1 review
5 of 5 stars Reviewed February 18, 2015

The experience with this hotel was great...we had a bar across the street and the shopping center THE DOMAIN less than 10 mins away. Also our travel to 6th street was about a 15 min drive up the interstate. ONLY downfall for us was the bathtub was not properly cleaned....you can see the ring around the tub. BUT other than... More 

Review collected in partnership with Hampton

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AUSNWManager, General Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

HI Pamela! Thank you for taking the time to submit a review on TripAdvisor! We certainly appreciate it! I'm really glad to hear you enjoyed your stay with us! We love our location as well, its so easy to get around and the endless choices for dining and shopping can't be beat! I also appreciate the note on the cleanliness... More 

Carrollton, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 12, 2015

Recently my wife and I stayed at the Hampton Inn on Braker Lane in Austin Texas. My wife had a meeting at the state capital to attend. Although there are other Hampton Inns closer, this was the price range we wanted. When we started staying at any hotel chain during our travels, we discovered that Hampton Inns always were the... More 

Was this review helpful? Yes 1
AUSNWManager, Front Office Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Dear Ken F, I appreciate you mentioning that Hampton Inns are a great choice for you! You just know what to expect and that is why many guests prefer hotel brands. I am delighted that you have chosen our Hampton Inn on Braker Lane as your travel plans! I hope you had the time to do some sightseeing while your... More 

Lewisville
Top Contributor
56 reviews 56 reviews
28 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed February 11, 2015

A typical Hampton layout. Great front desk staff that was very friendly and helpful. The hotel and room was very clean. A short walking distance to a couple of eating places and just a few blocks from the very good Roaring Forks restaurant.

Was this review helpful? Yes
AUSNWManager, Front Office Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Dear Chester M, I am amazed by how many reviews you have written so far! Thank you for sharing your kind words on TripAdvisor, and THANK YOU for recognizing our front desk team! I will definitely pass this wonderful review on to our staff, and of course our housekeeping department for mentioning the clean rooms! Our guests have a choice,... More 

San Antonio, United States
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 8, 2015

I suggest that any guest in the hotel always keep shoes on. It looked like the bathroom floor had not been cleaned in a very long time. You could see urine stains around the toilet. The shower did not drain and I found myself ankle deep in water.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
AUSNWManager, General Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Greetings Curtis W, Thanks for taking the time to submit your review. I'm sorry you didn't enjoy your stay. Upon inspection of your room we discovered the toilet sealant used to secure the toilet to the floor had residue around the base which can look unclean. All of our rooms are thoroughly cleaned and inspected before a guest checks in.... More 

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