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Hampton Inn Austin - Arboretum Northwest

#13 of 190 Hotels in Austin
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3908 West Braker Lane, Austin, TX 78759
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Hampton Inn Austin - Arboretum Northwest
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Hampton Inn Austin - Arboretum Northwest
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586 Reviews from our TripAdvisor Community

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Traveler rating
    389
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (586)
  • Mar-May only
    (144)
  • Jun-Aug only
    (176)
  • Sep-Nov only
    (129)
  • Dec-Feb only
    (137)
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The Woodlands, Texas
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed here for a long swim meet weekend with my husband and two children. Awesome beds, good breakfast. Love that I could pop down for a coffee or tea anytime. Front desk staff were very helpful and friendly. Good breakfast and great location only 10-15 minutes to UT spending on time of day.

Was this review helpful? Yes
Oakland, United States
1 review
4 of 5 stars Reviewed 1 week ago

I like this hotel and use it frequently as our local office is close by, however, my air conditioner sounded like a badly tuned truck. Very annoying. Everything else about this place (staff, breakfast, room condition) is fine.

Review collected in partnership with Hampton

Was this review helpful? Yes
AUSNWManager, Front Office Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Lorraine G, thank you for taking the time to write your review. Your feedback is very important to us! I sincerely apologize for the A/C unit that was in your room during your stay. We strive to have each of our guests feel comfortable and at home while staying with us and I am sorry we fell short of that... More 

Fayetteville, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The Hampton near the University of Texas Research Park offers convenient, pleasant lodging. The staff really are glad you're there. The rooms are great, and you can get a State of Texas waffle for breakfast. It's the little things that make a difference!

Review collected in partnership with Hampton

Was this review helpful? Yes
AUSNWManager, Front Office Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Walt M, it's such a pleasure having you stay here! Thank you for your review, it truly means a lot for us here at the Hampton Inn Austin NW/Arboretum! We truly are glad you stay with us! I'm pleased to know that our location suits your area needs and even happier that you enjoy our Texas shaped waffles! Thank you... More 

The Woodlands, Texas
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The service at this Hampton Inn was exceptional from the reception desk to the included breakfast. Rose was in charge of keeping the breakfast area stocked and moving. I've never seen a better run breakfast buffet - complimentary or not. The hotel had been remodeled and they did a good job. We'll be back!

Was this review helpful? Yes
AUSNWManager, Front Office Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Thank you Bruce S for writing such an exceptional review about our hotel! We always strive to provide the best customer service possible and it is wonderful you experienced this! I know Rose appreciates your acknowledgment of her fantastic service during breakfast. It was an absolute pleasure having you stay here with us and we look forward to seeing you... More 

Houston, Texas
Level Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this wonderful hotel for one evening on July 18th. Check in was efficient and Brea(sp?) was very friendly and welcoming. We had a king room which was spacious, nicely appointed and very clean. The first thing I always do when checking into a hotel is to check the bathroom and bed for cleanliness. This room was spotless;... More 

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AUSNWManager, Front Office Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Hi luv2snorkel0524! Wow, thank you so much for your wonderful review of our hotel and staff! Brie is an exceptional guest service representative here and I cannot thank you enough for your kind words! We always strive to provide the best customer service here, ensuring guest satisfaction and I am beyond thrilled that we were able to do that during... More 

Australia
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Amazing staff are always smiling I loved being able to get water from reception on my way to work in the morning. The AC is very noisy but does keep the room cool. Breakfast was also great. Location is a little isolated but it has easy access to main roads.

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AUSNWManager, Front Office Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Hi Tally! Thank you for taking time out of your busy schedule and writing a "fantastic" review! You're acknowledgment on our amazing staff is graciously appreciated! We want you and our guests to stay hydrated and happy here in Austin and it is always our pleasure to provide cold water! I apologize that our A/C unit in your room was... More 

Midland, Texas
Level Contributor
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We had a nice visit in Austin. The hotel had a good location, our room was nice & clean, very relaxing after a long day. Thanks Darcy and be sure to tell your colleagues a big THANK YOU to all of them as well!!

Review collected in partnership with Hampton

Was this review helpful? Yes
AUSNWManager, Front Office Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Jamie B! It was such a pleasure having you stay with us a few times this month! I'm glad you enjoyed your "nice" and "clean" room during your stay. I will pass along your kind words to our housekeeping department, as I know they will appreciate them. Thank you for your acknowledgement of Darcy! She is definitely a fantastic asset... More 

The Colony, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We came in for a wedding with a large group. We even brought our dog, no charge or deposit was required. The hotel was clean, spacious, and near a nice shopping center and sports bar. You could walk anywhere. In fact, due to the wedding having shuttle services, we never had to drive!! I walked to the stores, bar, and... More 

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AUSNWManager, Guest Relations Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Dear Natalie M, Weddings are wonderful events! Family and friends get together and everybody is having a great time! Our job is to ensure that everything is running smoothly, and that all of our guests are taken care of! Having a shuttle drive to the venue is a very important amenity so you don't have to drive. I am glad... More 

Spring, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This is the BEST Hampton Inn I have ever stayed at!!!! Right after check-in I received a call from the front desk asking if everything was to my expectations. Breakfast was awesome also!!!! I don't often do reviews but this is warranted!

Review collected in partnership with Hampton

Was this review helpful? Yes
AUSNWManager, Guest Relations Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Hello Mary M, Love, love. love your first sentence! "This is the best Hampton Inn I have ever stayed at." Our entire team will be so thrilled to read your review! Our priority is to ensure that our guests are taken care of, and I am happy to hear that it shows! We like to call after a guest checks... More 

Anneyron, France
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Le personnel est extraordinaire, friendly and so welcoming. We loved every moment and we keep this address for next time. Comfortable rooms and nice waffles for breakfast. The German Manager is very very nice and friendly. I will never forget that place.

Was this review helpful? Yes
AUSNWManager, Public Relations Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Dear Nelly L, Ce fut un plaisir de prendre soin de vous!! I am very happy that you have enjoyed your stay, and breakfast. I am pleased to hear that your room was nice and comfortable, too! I enjoyed our conversations, and I am overjoyed to hear that you will keep us in mind on your next trip to Austin!... More 

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