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Hampton Inn Austin - Arboretum Northwest

#12 of 191 Hotels in Austin
Certificate of Excellence
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3908 West Braker Lane, Austin, TX 78759
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Hampton Inn Austin - Arboretum Northwest
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Hampton Inn Austin - Arboretum Northwest
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551 reviews from our community

Traveler rating
    368
    131
    35
    10
    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mission
Contributor
12 reviews 12 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW

We have stayed at this location several times. I like the fact that when you see the name Hampton Inn you know you will get a comfortable room. The room was clean, comfortable and very spacious. I love their 24 hr coffee and their breakfast is great. Staff is very friendly and makes sure you have everything you need.

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Racine, Wisconsin
1 review
5 of 5 stars Reviewed 3 days ago NEW

My two daughters and I were so impressed with the service provided by this hotel. We stayed four nights on an apartment hunting trip. We got to see them in action with several very large groups and of course through the deluges of rain. Extremely helpful, courteous and always trying to please. We had a great room, very quiet (despite... More 

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AUSNWManager, Front Office Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Linda Z! It was such a pleasure having you three ladies with us last weekend! I remember our casual conversations many times throughout your stay. We are more than thrilled that you were impressed with our service which we provided during your stay. I GREATLY appreciate your wonderful review about your experience here and I know every staff member is... More 

Houston, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

From Texas to Missouri and Florida, the consistent quality of the Hampton Inns is something one can count on and enjoy. Hampton personnel are service oriented and carry out their work with very good attitudes toward the people who stay...a warm, welcoming environment.

Review collected in partnership with Hampton

Was this review helpful? Yes
AUSNWManager, Front Office Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Earl L, Thank you for you continual stays within the Hampton Inns across the states! We greatly appreciate you staying with us Earl L! We constantly strive to rise higher than the standards to have guests like yourself want to always stay within the brand. Service is very important to us and we want everyone to feel and know that... More 

Oshkosh, Wisconsin
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 4 days ago NEW

The King bed was very comfy and the room was extremely spacious. The main lounge area was very grand and unique. The best part was the free hot breakfast. Excellent choices including seasoned potatoes that were actually potatoes! When traveling for business, I will definitely stay here again. The rate was reasonable and comparable to other area hotels.....this was definitely... More 

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AUSNWManager, Front Office Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Katman2013! Thank you for your awesome review! We greatly appreciate the outstanding compliments regarding your stay with us! Personally, I could not be more thrilled about how much you enjoyed your breakfast. I will definitely share your review with our staff, especially our breakfast host. We cannot wait until you stay with us again! Until next time! Taylor Day Guest... More 

1 review
1 of 5 stars Reviewed 6 days ago NEW via mobile

From the day we arrived, the experience in this hotel and the service has been horrible. From checking in to the hotel and walking in to a dirty room with towels on the floor was horrible. The next day , after the room was cleaned, no toilet paper was left behined and had to hunt down a cleaning lady to... More 

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AUSNWManager, General Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Luis, Thank you for giving us your feedback. I’m sorry to hear your stay was not what we would wish for our guests and I apologize for the lack of service from our housekeeping department. It seems we fell short due to the very busy Memorial Day weekend and having so many school groups in house. Although that is certainly... More 

Houston, Texas
1 review
5 of 5 stars Reviewed 1 week ago

My wife and I recently stayed at this hotel for a wedding that was some distance from our home. After the wedding and our return home, my wife advised me that we had inadvertently left all of our dressy clothes in the closet of our hotel room. I immediately phoned the hotel and at their expense, our clothes were returned... More 

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AUSNWManager, Front Office Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Hi Gggflyer! Wow, thank you so much for your wonderful review about our outstanding customer service! Our guests are extremely important to us and if there is anything we could do to accommodate them before, during or after their stay with us we would! Personally, I am thrilled we were able to give you outstanding service during and after your... More 

Fort Worth, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

Needed a place to crash after going to the Thinkery (Austin Childrens Museum). We made advance reservations and checked in online. We somehow didn't get the room we selected online, but we did get the same type of room in the same floor, just on the opposite side of the building. Room: Room was great! Bed was a little firmer... More 

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AUSNWManager, General Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Greetings Brassfly!!! THANK YOU for taking the time to submit this!! What a great review! Yes, the E-CheckIn is super convenient, I'm glad you took advantage of it! Typically, the only reason why we'd change the room you selected originally is due to a previous guest requesting to stay another night in that room. I'm glad our staff was able... More 

Fort Collins, Colorado, United States
Contributor
13 reviews 13 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The front desk was very helpful and the hotel accommodated the large group that I was a part of quite well. Rooms are more than expected for the star rating. Hampton Inn overall has recently really become quite nice compared to the other more average chain hotels.

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AUSNWManager, General Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

HI Cara! What terrific comments!!! Thank you so much for posting a review! We love making sure our large groups are happy and comfortable while staying with us! I Thank You for choosing us and hope we be your choice again in the future! -T.Haidet General Manager More 

Atlanta, Georgia, United States
Contributor
16 reviews 16 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Great hotel where after you stay once they greet you by name! Abundant breakfast, cozy lobby, comfortable and clean rooms. Coffee and tea in the lobby 24/7! A wonderful and well located hotel in Austin close to restaurants and shops.

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AUSNWManager, General Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

HI Cheryl! Your Review Title ALONE made us smile! Thank you staying with us, your Home Away From Home! I appreciate you taking the time to post a review for future guests to see! Please let us know when we can accommodate you in the future!! -T.Haidet General Manager More 

Holly Springs, North Carolina
Top Contributor
145 reviews 145 reviews
37 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was another stay at this property having had good previous experience. The staff reception was excellent and the associate could not have been nicer. The accommodations were very nice as was the overall experience at this hotel. The hotel was convenient to Mo-Pac and other locations that I needed. I would definitely stay at this property again.

Review collected in partnership with Hampton

Was this review helpful? Yes
AUSNWManager, General Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Greeting Phil1003!!! Thanks for coming back to stay with us!! I'm really glad to hear that your experience was like the first! We love welcoming guests back and are truly appreciative of your patronage! We'll be here when you need us again! Thanks! -T.Haidet General Manager More 

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