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Homewood Suites by Hilton Austin-Arboretum / NW

#12 of 191 Hotels in Austin
Certificate of Excellence
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10925 Stonelake Blvd., Austin, TX 78759
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Homewood Suites by Hilton Austin-Arboretum / NW
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Homewood Suites by Hilton Austin-Arboretum / NW
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375 reviews from our community

Traveler rating
    240
    86
    32
    6
    11
See reviews for
128
39
15
152
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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    (375)
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    (97)
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There are newer reviews for Homewood Suites by Hilton Austin-Arboretum / NW
See the most recent reviews
Lynn Haven, United States
1 review
5 of 5 stars Reviewed July 18, 2014

Great apart/hotel in North Austin. Super clean hotel, hallways smell like fresh linen not like musty old weirdness. It's close to the capital of tx highway but I couldn't hear the traffic at all. Couldn't hear other guests inside the room either although hotel was full. Breakfast and dinner were great, kitchen staff are super organized and helpful. I would... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Nicole W, Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Thank you for taking your time to review our hotel. I am so glad you enjoyed your stay at our hotel. I will be sure to pass on your kind words to our housekeeping and kitchen staff. Thank you for your feeback. I hope we were able to make you feel at home during your stay. I hope you have... More 

1 review
5 of 5 stars Reviewed July 17, 2014

We stayed for two days in this hotel and the staff could not have been more helpful. The rooms were clean, the pool was clean, we enjoyed our stay very much. We had a problem with our reservation and the staff went above and beyond to fix our issue.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Nicole W, Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Thank you so much for taking time out of your day to review our hotel. I will be sure to share your kind words with our staff. I am glad that you were able to enjoy all aspects of our hotel. I hope we were able to make you feel at home during your stay. Have a wonderful day! Thanks... More 

Corpus Christi, Texas
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 16, 2014

Me, my husband and 2 teenagers stayed in Austin for a night, to enjoy a concert. Upon calling that morning to inquire about a possible early check-in, we were informed the 2 room suite we reserved had a problem and was placed out of service. This amazing staff found us 1 king suite and a double queen suite right next... More 

Was this review helpful? Yes
Nicole W, Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Thank you so much for taking the time to review our hotel. First, I want to apologize for any inconvenience the room type situation caused for your family. I am thrilled to hear we came up with a quick solution. It brings us much pleasure to hear we were able to make you feel at home during your stay. We... More 

Houston, United States
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 13, 2014

Staff, Staff, Staff, they are the standouts of this hotel. They are friendly, helpful and efficient. I have been to this hotel multiple times during the last year and a half and I can honestly say that they are paying more attention to food service and "the experience" of their guests. It is also conveniently located to the freeways so... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Nicole W, Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Thank you so much for taking your time to review our hotel. I am so glad you are enjoying are convenient location. I will be sure to pass along your kind words to our staff. We pride ourselves in our customer service, so they will greatly appreciate your recognition. I hope we were able to make you feel at home... More 

Lake Jackson, United States
1 review
5 of 5 stars Reviewed July 9, 2014

We have stayed at this Homewood Suites location several times now. It had been a while since our last visit and we were impressed with the renovations done since that time. As usual, the staff were welcoming and friendly. We enjoyed our stay!

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Nicole W, Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Thank you so much for your review of our hotel. We were thrilled to have you back for another visit. I love to hear that we were able to make you feel at home once again. I am glad you recognized the changes we have made. Hopefully the next time you're in Austin we will be an even more perfect... More 

Beaumont, United States
1 review
3 of 5 stars Reviewed July 9, 2014

The one thing that I did not like about this hotel is that I am allergic furry animals and cigarette smoke and unfortunately, I was in close proximity to both during my stay. It was hard to breathe during this stay. Also, the carpet in the room where we stayed was not clean. I am surprised by this because all... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Nicole W, Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Thank you so much for taking the time to review our hotel. I will certainly pass along all of your concerns and recommendations to our staff to ensure the issues are solved. If we have the pleasure to have you again as a guest, do not hesitate to reach out to the front desk. We can place you in a... More 

Bristol, United States
1 review
5 of 5 stars Reviewed July 7, 2014

This was the second time that we have stayed in this hotel. It is clean, spacious, quiet, and convenient to anything you might need in the North Austin area. The staff is always friendly and helpful. The value of the room is excellent. The complimentary breakfast is always well stocked and the food quality is great. There is also a... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Nicole W, Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Thank you so much for your awesome review of our hotel. It brings us much joy to hear you got to experience all the great amenitites. From a solid breakfast in the morning to a quiet room to sleep in at night, we are striving to ensure that we are your choice for a home away from home. Thank you... More 

Trumansburg, United States
1 review
5 of 5 stars Reviewed July 4, 2014

I was expecting the usual blah hotel for this price point. Instead, when I got to Austin, this became our refuge. It was perfect. From the fantastic breakfast every morning to the fact that our room was cleaned quickly and without disturbance. Staff was amazing!

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Nicole W, Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Thank you so much for taking the time to review our hotel. It brings us such joy to hear that you truly enjoyed your time here with us. I know that it was an absolute pleasure to have you all as our guests during this time of celebration. Thank you again for the feedback. Have a wonderful day! More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 2, 2014 via mobile

The staff at your hotel were amazing. Can't wait to come back and visit. Maya Patel was incredibly helpful with all of my business needs. Thanks for a wonderful time! "..."................................

Was this review helpful? Yes 1
Nicole W, Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Thank you so much for taking the time to review our hotel. I will be sure to pass along your kind words to Maya. I hope we were able to make you feel at home during your stay, and I am glad to hear we were able to accomodate all your needs. Have a wonderful day! More 

West Chester, OH
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 2, 2014 via mobile

We opted to stay at this Homewood over the more expensive hotels downtown. It was our first visit to Austin and we stayed one night prior to flying out of Austin's airport home from a seven day Texas vacation. Pros The front desk staff was extremely friendly and helpful Great value for Austin The suites are larger than the newer... More 

Was this review helpful? Yes
Nicole W, Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Thank you so much for taking the time to review our hotel. I love to hear that the front desk staff was friendly and accomodating. I know the layout can be a little tricky at first, but hopefully you got the hang of it. It sounds like you had the chance to check out a lot that Austin has to... More 

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