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All 182 Austin hotels

Homewood Suites by Hilton Austin-Arboretum / NW

3.0 of 5 Hotel   |   10925 Stonelake Blvd., Austin, TX 78759 (Northwest Austin)
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85%
Ranked #17 of 182 hotels in Austin
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed December 6, 2013
Gerard D San Angelo,TX, United States
  • Reviews (251)
  • Photos (37)
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251 people have reviewed this hotel

Traveler rating
    155
    59
    23
    5
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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There are newer reviews for Homewood Suites by Hilton Austin-Arboretum / NW
See the most recent reviews
San Angelo,TX, United States
1 review
5 of 5 stars Reviewed December 6, 2013

Great place to stay on weekends and holidays.This location caters to Business during the week so they usually have better rates on weekends and holidays. It is close to restaurants,shopping venues,Hwys. Rooms are big enough to entertain friends and have a kitchen to prepare small snacks. One of the few hotels that allows pets.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Danny C, Front Office Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Dear Gerard D, Thank you for sharing your recent review. I am please to know that all of our services and amenities were able to make your comfortable while you were our guest. It has been said that the most important thing in life is family. I must say that we are humbled that you would choose our hotel to... More

Jordan, United States
1 review
3 of 5 stars Reviewed November 27, 2013

I stayed here for 2 weeks on business. The location is great, the staff is great, but the bed and sofa in my room were very uncomfortable. In the 2 weeks I was there I was unable to get a good nights sleep due to the bed being so uncomfortable. The sofa was also pretty uncomfortable. While the rest of... More

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Danny C, Front Office Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Dear TripAdvisor Community, We sincerely appreciate all feedback that we receive from our guests both positive and negative. The hospitality industry is ever-evolving and we value all commentary to help us re-evaluate our hotel and services. We have reached out to this guest privately to resolve their concerns and find a resolution that will allow them to remain confident in... More

Plano, Texas, United States
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 24, 2013

We stayed here for two nights and three days and felt like we were at home. The suite was very clean and inviting. There were two queen beds in one room and a king bed in the other room. Each room had its own bathroom and flat screen TV. The living area had its own flat screen with a comfy... More

Was this review helpful? Yes
Danny C, Front Office Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Dear Tiffany C, I cannot thank you enough for your fantastic review. You made my day when I read the title as creating a truly welcoming experience is our #1 priority for all of our guests. As a traveler you deserve a responsive team focused on your needs and the little things you require to make your stay comfortable. We... More

McKinney, Texas, United States
Top Contributor
86 reviews 86 reviews
33 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 24, 2013

Our entire family (block of 6 rooms) stayed at this hotel as we came to Austin for a memorial service. From reservation (wonderful Paula) to confirmation and our stay (amazing Daniel, new Assistant General Manager), the customer service was excellent. As one can imagine, this was a difficult time for our family, and logistics can often be difficult. But, with... More

Was this review helpful? Yes
Danny C, Front Office Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Dear Nina R, Thank you so much for sharing your amazing experience at our hotel. While the circumstances which brought your family to our hotel were less than ideal, it was our pleasure to help you gather as you said goodbye. Hopefully you were able to share memories and laughter while paying your respects. I am so glad to know... More

Grapevine, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 24, 2013 credit card Amex Card Member Review

My family and I have started staying here when we go to UT home games. We really enjoy the rooms, location, and breakfast provided. The living room area of the rooms gives a place for the girls to sleep while my wife and I can stay up later in the other room (or vice-versa).

Was this review helpful? Yes
Danny C, Front Office Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Dear jwnicholls, Thank you for taking a few moments to share your experience while staying with us in Austin. I am glad to know your time as our guest was so outstanding. I cannot demonstrate in words how much we appreciate having you as our guest when UT is playing at home. I agree that our suites are fantastic for... More

Odessa, Texas, United States
Senior Contributor
33 reviews 33 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 16, 2013

Right smack in the middle of just about everything you'll need to get to. It's a bit pricey but worth it as the room has a fridge, stove, sink, garbage disposal and everything else you'll need. In our room, the only complaint that I have is that in the bathroom the door wouldn't lock. The stopper in the shower/tub wouldn't... More

Was this review helpful? Yes
Leah S, General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Dear NoobCoach, Thank you very much for taking the time to write a review about your past stay with us! I am very glad you enjoyed your large and spacious room! I will definitely talk to my Maintenance team about those issues you experienced so we can get them taken care of immediately. Thank you for bringing them to my... More

Orange, Texas
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 4, 2013

An older property but they make up for this in their extra features. Rooms while not luxury items they or very large, contain a Kitchen , stove, fridge and dishes. Separate bedroom from sitting room. Monday to Thursday they serve an evening meal, free drinks and food. Free breakfast every morning. Meals are better than average for hotel freebys.

Was this review helpful? Yes 1
Leah S, General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Dear Valued Guest, Thank you very much for your review! I am very glad you enjoyed the kitchen area in your suite along with the breakfast and dinner we offer! I will definitely share your review with my team. We look forward to seeing you the next time you are in Austin! More

A TripAdvisor Member
3 of 5 stars Reviewed October 29, 2013

Arrived at this hotel late Wednsday night only to find they had placed me in a smoking room when reservation was non smoking. Room smelled so bad. Notified front desk and was told there were no other rooms available until following day. They did correct the issue by putting me up in another hotel for the night but that hotel... More

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Leah S, General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Dear Valued Guest, I want to thank you for taking the time to share with us your past experience. I want to personally apologize for inconvenience caused by being placed in one of our smoking rooms. It is our goal to deliver exceptional service to every guest and I also would like you to know that I am extremely disappointed... More

San Antonio, United States
1 review
5 of 5 stars Reviewed October 28, 2013

Our car club meets at this hotel every year and always are treated well by the polite and helpful staff, and the hotel and amenities seem to be well-kept. I would definitely recommend this property to anyone..excellent shopping right across the highway at The Domain with everything from Neiman Marcus to less high-end shops.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Leah S, General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Dear Shawn B, Thank you very much for writing a kind review about the hotel! I hope you all enjoyed the car show. The staff loved looking at the awesome cars! The entire staff wants to thank you for your continued loyalty and we look forward to seeing you all next year. More

victoria, United States
1 review
5 of 5 stars Reviewed October 24, 2013

We needed to check in early and had no problem being accommodated. There were several of us coming for a wedding. Some rooms were not ready upon arrival and we were given a room discount for the inconvenience. Staff was super sweet.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Lynley S, Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Dear Christine A, Thank you so much for your patients with us this weekend and I am so glad you enjoyed your stay! I hope you come back to see us soon! Also, congratulations on the wedding! We wish you many blessings from our family to yours! Warm regards, More

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Additional Information about Homewood Suites by Hilton Austin-Arboretum / NW

Address: 10925 Stonelake Blvd., Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Austin-Arboretum / NW 3*
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Also Known As:
Homewood Suites By Hilton Austin-Arboretum / Nw Hotel Austin
Hilton Austin
Homewood Austin
Austin Homewood Suites
Austin Hilton
Homewood Suites Austin Arboretum

37 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style
#10 Business Hotel in Austin #16 Family Hotel in Austin #28 Romantic Hotel in Austin
Hotel Class
Official Description (provided by the hotel)
Homewood Suites by Hilton Austin Arboretum Northwest is designed to make you feel at home, whether you're traveling for a few nights or longer. All guests can enjoy free internet WiFi, daily complimentary Suite Start Hot Breakfast and the Welcome Home evening reception, featuring a complimentary light dinner and beverages Monday through Thursday evenings. Unwind in your one or two-bedroom suite with separate living area and kitchen. Prepare Tex Mex recipes in the suite’s fully equipped kitchen. Our suites have room to work and relax.Enjoy a workout in our fitness center or a refreshing swim in the pool. Our business center and meeting spaces offer an office away from home. ... more   less 
Number of rooms
97

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