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All 182 Austin hotels

Homewood Suites by Hilton Austin-Arboretum / NW

3.0 of 5 Hotel   |   10925 Stonelake Blvd., Austin, TX 78759 (Northwest Austin)
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85%
Ranked #18 of 182 hotels in Austin
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
KTGDallas Dallas, Texas
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212 people have reviewed this hotel

Traveler rating
    128
    53
    18
    5
    8
See reviews for
81
25
9
79
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Dallas, Texas
Contributor
12 reviews 12 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We have stayed at this hotel three times, as well as other hotels in the area. This is a good choice if you can get a decent rate. The hotel is clean and well maintained. The biggest positive is the staff members who seem to go out of their way to be courteous and helpful. The biggest negative is the... More

Was this review helpful? Yes 1
San Diego, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel is very nice and in good condition and the location is great, but so are many other hotels. But it's the staff that makes a difference - everyone from the front desk on seems to care a lot. Thanks in particular to Cherie! (She absolutely cares about customers, helped me out with breakfast, offered some sliced strawberries, and... More

Was this review helpful? Yes 1
Danny C, Front Office Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Dear Steve R- I cannot thank you enough for taking a moment to share your experience as our guest. Cherie will be absolutely thrilled to hear you were pleased with her efforts to help start your day right. I must agree that a hotel is a hotel no matter how you look at it but it is the heartbeat -... More

Laredo, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Hotel is a little difficult to get to as it is off major streets. The front desk staff was quite busy on the phone for lengthy time while waited for check in and on another encounter. The room is clean and comfortable. I do think the lodging at this hotel is pricey for the quality of location and attention one... More

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Danny C, Front Office Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Dear Carlos E- Thank you for taking a moment to leave a review of your time as our guest. I apologize that our staff was unavailable to readily assist you on the 2 occassions to came to the Front Desk for assistance. Please know this is not the standard of service we pride ourselves on providing to all our guests... More

1 review
3 of 5 stars Reviewed 2 weeks ago

overall, the place is just OK, but felt pricey for the quality that I received. Complimentary breakfast has limited selection and quantity. Need to be at breakfast table early or nothing left to eat:-(.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Danny C, Front Office Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Dear Robert L, Thank you for taking a moment to leave a review of your time as our guest. I am very disappointed to learn that our breakfast offerings left much to be desired each morning. I have already spoken with our breakfast team to ensure we are not closing breakfast early and ensuring we continually replenish our daily selections.... More

Cary, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Watch out for those vertical bars in the bathroom tub. I ended up bumping my head to it. TV channels do not line up, missing channels compared to what they advertised. Lour noise from AC and adjoining restaurant.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Danny C, Front Office Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Dear Rajesh P and TripAdvisor Community, Thank you for taking time to leave a review of your recent stay. While we strive to provide oustanding accommodations and service for all of our guests, it seems we missed the mark in providing this for you. Please accept my sincere apologies for your disappointments. So you are aware for the future, the... More

Framingham, MA, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I've stayed at this particular Homewood Suites on several occasions and have always had an excellent experience. I highly recommend this facility. The location of the hotel is very convenient to businesses and restaurants and it is also a very quiet hotel.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Danny C, Front Office Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Dear William B, Thank you for leaving a review of your recent stay with us in Austin. Your continued loyalty means more to us than can be expressed in this response; it is truly our pleasure to be your home away from home. I hope that we may continue to welcome you and if you need any assistance with a... More

Seattle, Washington
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed at your hotel during the SxSW festival. Nice beds and breakfasts. All the staff was great but I want to call out Dhruv, who was very welcoming and helpful. I checked in pretty late after a long travel day so his friendliness was much appreciated.

Was this review helpful? Yes
Danny C, Front Office Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Dear Justin S, Thank you for leaving such a nice review of our hotel and staff. I specifically want to thank you for highlighting the outstanding service provided by my colleague, Dhruv. I certainly count our hotel lucky to have as part of our team here. I will be sure to pass on your praise of his hard work and... More

Springfield, Illinois
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I can't say enough about how great our stay was here. The room was beautiful, the breakfasts were great, and the staff...they went out of their way to make our stay a happy experience. We had a handicap accessible room, but the shower chair was missing. When they couldn't find one for a while, they guaranteed us they would find... More

Was this review helpful? Yes
Danny C, Front Office Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Good Evening Love2Travel2014560, Thank you for great review of our hotel and staff! I am so glad to know that we were able to get you well taken care of despite the initial challenge of not having a shower chair within your room upon your arrival. I believe our staff really does a great job at trying to ensure all... More

1 review
5 of 5 stars Reviewed 3 weeks ago

Our ten day stay was extremely enjoyable. Staff were gracious and accommodating. Breakfast and the happy hours were great. Hotel grounds very nice. Rooms very clean. Beds and pillows very comfortable.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Danny C, Front Office Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Dear 548deannak, Thank you so much for your recent review of our hotel. I am so glad to know that you were pleased with your time as our guest, especially since you were with us for so long. I will be sure to pass on your kudos of all our staff at the next all-team meeting so they know how... More

The Woodlands, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I totally recommend this hotel ! Everything was great, staff was polite and friendly, cleanliness of the hotel lobby and halls, breakfast was amazing, beds were so comfortable, beautiful suite and great price ! Overall I would say it has been the best hotel I have been to in Texas.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Danny C, Front Office Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Dear Benjamin B, Thank you for leaving such a kind review about your experience as our guest. I must say I agree that we have a great hotel and an even greater staff. While I know it is cumbersome to be on the road excessively, I hope we may continue welcome you each time you return to Austin. If you... More

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Additional Information about Homewood Suites by Hilton Austin-Arboretum / NW

Also Known As:
Homewood Suites By Hilton Austin-Arboretum / Nw Hotel
Homewood Suites By Hilton Austin-Arboretum / Nw Hotel Austin
Homewood Suites Austin
Hilton Austin
Homewood Austin
Austin Homewood Suites
Austin Hilton
Austin Homewood
Homewood Suites Austin Arboretum
Address: 10925 Stonelake Blvd., Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Austin
#18 Family Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Austin-Arboretum / NW 3*
Official Description (provided by the hotel):
Homewood Suites by Hilton Austin Arboretum Northwest is designed to make you feel at home, whether you're traveling for a few nights or longer. All guests can enjoy free internet WiFi, daily complimentary Suite Start Hot Breakfast and the Welcome Home evening reception, featuring a complimentary light dinner and beverages Monday through Thursday evenings. Unwind in your one or two-bedroom suite with separate living area and kitchen. Prepare Tex Mex recipes in the suite’s fully equipped kitchen. Our suites have room to work and relax.Enjoy a workout in our fitness center or a refreshing swim in the pool. Our business center and meeting spaces offer an office away from home. ... more   less 
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