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Homewood Suites by Hilton Austin-Arboretum / NW

#10 of 191 Hotels in Austin
Certificate of Excellence
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10925 Stonelake Blvd., Austin, TX 78759
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Homewood Suites by Hilton Austin-Arboretum / NW
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Homewood Suites by Hilton Austin-Arboretum / NW
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369 reviews from our community

Traveler rating
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    82
    32
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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  • All months
    (369)
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    (91)
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Los Angeles, California
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

this is a very nice hotel, the staff is excellent. jason front desk, reed front desk, cook claire, the houskeeping staff and manager julia..all terrific people. will return again and refer others. the rooms are quiet and the location is perfect, with many stores and easy freeway access.

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AUSSLManager, Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Dear Shele S, I cannot thank you enough for such a nice review and recommendation of our hotel. I greatly appreciation your recognition of our staff, and I will be sure to share your comments with Jason and Reid. I am glad you enjoyed our convenient location to all the NW Austin has to offer. We look forward to your... More 

South Burlington, Vermont, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Friendly and helpful front desk. Room very quiet and clean. Full hot breakfast and fresh fruit available all day. Exercise room small. Private and quiet location. Will definitely stay again. Close to highway, restaurants, shopping.

Was this review helpful? Yes
AUSSLManager, Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Greetings Karen W, We are more than happy to hear you enjoyed your stay with us here at the Homewood Suites Austin NW. It was certainly a pleasure to have you as our guest. Our friendly staff and complimentary, hot breakfast are some of our best amenities, and I am glad you were able to enjoy them. I am thrilled... More 

Raleigh, United States
1 review
5 of 5 stars Reviewed 1 week ago

I really enjoyed my stay at this hotel during SXSW this year -- while it was outside of downtown, the amenities made it a fantastic choice. The staff was cheery and helpful at all times and the complimentary breakfast was actually GOOD (not one of those cheap and quick complimentary spreads; this was actually made fresh and maintained throughout the... More 

Review collected in partnership with Homewood Suites by Hilton

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AUSSLManager, Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Hello Melissa B, I am thrilled that you enjoyed your stay with us during the SXSW festival. We know how important breakfast is to start your day, especially during SXSW! Our breakfast hosts take a lot of pride in providing an excellent meal, and I am so glad to hear you enjoyed it. I can't wait to share your comments... More 

Bay Area, California
Top Contributor
59 reviews 59 reviews
34 hotel reviews
94 helpful votes 94 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at the Homewood Suites while attending SXSW. At first I was a little bummed that I couldn't afford a hotel in the city center close to the SXSW festivities. But I soon realized that staying at this property was a blessing in disguise. It's in a quiet part of the Austin area, which proved to be a great... More 

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AUSSLManager, Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Greetings fluff_astrid! Thank you so much for such a detailed review of our hotel. I am so happy to hear you enjoyed your getaway stay with us. Northwest Austin provides affordable hotel rooms, quick trip to downtown, quiet location, beautiful scenery, and much more. I will be sure to share your compliments with my staff. We are a small team,... More 

Tucson, Arizona
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here with my husband while he was here for business. The hotel is well located to take the number 3 bus into downtown Austin (bus stop on Braker across from the Shell station). Excellent front desk staff (Jason and Reid were very helpful). Complementary breakfast was quite good with a lot of choices. Also there is complementary dinner... More 

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AUSSLManager, Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Hello Annlapidus! We are also happy you chose to stay with us! Thank you so much for taking the time to review our hotel and compliment our staff. I must agree we offer incredible complimentary breakfast and dinner meals. Another great part of our hotel is the close proximity to incredible shopping. I am happy to hear you were able... More 

White Plains, New York
Top Contributor
60 reviews 60 reviews
26 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel for 6 nights during SXSW. The service from start to finish was excellent, and I was impressed with the breakfast selection, particularly the stock of reusable silverware and plates which is sadly rare in this type of hotel. It's a little way out of Austin but the location is fine if you hire a car.... More 

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AUSSLManager, Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Greetings LaineyLou81, Thank you so much for choosing to stay with us during the SXSW festival. I hope you had an awesome experience. I am thrilled to hear our staff was accommodating! We strive to provide excellent customer service to all of our special guests! I am also glad you checked out Roaring Fork. It is super convenient, and the... More 

beaumont, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The staff at the hotel genuinely cared about our stay, happiness, and opinions. The location is excellent for austin with good access to shopping, dining, and other sites. The supplied meals were very good. The only complaint was the firmness of the mattress. It was too firm for our tastes. When binging this to the attention of staff, they agreed... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
AUSSLManager, Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Dear Kenneth H, Thank you so much for taking the time to share your experience. It is our passion to provide legendary service, and I am thrilled to hear we were able to accommodate your needs. I will be sure to share your comments with our entire staff. I hope we could truly make you feel at home. We greatly... More 

1 review
3 of 5 stars Reviewed 2 weeks ago

Nice hotel, but hard to find, it is not on the street that it says it's on, so I spent almost 1 hour looking for it. The hotel had a warm feel, but the elevator didn't work, so climbing 4 flights of stairs with luggage was no fun on both days.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
AUSSLManager, General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Good afternoon, S7085VFkarenc. I really do appreciate the fact that you found our Homewood Suites to be a nice hotel with a warm feel. We really strive to be a "home away from home". Thank you for that lovely complement! I do want to sincerely apologize for the inoperative status of our elevator during your stay. I assure you, we... More 

Houston, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We stay at this hotel often because of the great staff, great location and beautiful surroundings. It has easy access to MoPac with a Whole Foods nearby and good restaurants and shopping in the Domain as well as the nearby Arboretum area. The staff always go the extra mile to ensure you enjoy your stay and are always friendly. My... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
AUSSLManager, Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Greetings Michael O! It was such a joy to read your review. Although I may be biased, I believe we have one of the greatest teams in the country at our hotel. I greatly appreciate you taking the time to recognize us. We are thrilled that we were able to make you feel at home. Have a wonderful day! Julia... More 

Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

..Clean..Huge space...best BREAKFAST choices...all new...best service ... Mr Ried at the frontdesk helped so much...tooth brush copying machine foods tea coffee ... best bed and matress... all new carpets.... so beaitiful furtniture and dining hall.... one hundred choice breakfast... prompt frontdesk...

Was this review helpful? Yes 1
AUSSLManager, Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Dear Roman K, I am smiling ear to ear from your glowing review. Not only do we appreciate you taking the time to review our hotel, but your kind words mean the world to us. We are truly passionate about what we do, and I will share your compliments with the whole team. We feel like we are doing a... More 

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