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Homewood Suites by Hilton Austin-Arboretum / NW

#7 of 193 Hotels in Austin
Certificate of Excellence
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10925 Stonelake Blvd., Austin, TX 78759
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Homewood Suites by Hilton Austin-Arboretum \/ NW
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500 Reviews from our TripAdvisor Community

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Spokane, Washington
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Came to visit with the in-laws and had a relaxing time. The rooms are very spacious and even had a DVD player in the living room. Ryan at the desk was very patient with my elderly parents and gave my mother plenty of time and attention. The chamber maids always had a smile and brought us extra soap within minutes... More 

Helpful?
Thank Jhuntsman76
Ridgefield, Connecticut
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 days ago NEW

We had a 2 bedroom suite, which included a kitchen and living area. With older children this is very convenient. Nearby is the Domain and the Arboretum. Both have lots of restaurants and shops. This hotel is right off 2 major highways so is easy to get anywhere in Austin.

Helpful?
Thank Arvind K
Cleveland, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I had never stayed in this hotel previously and was pleasantly surprised by the accommodations. The staff is nice and helpful - the front desk clerk had to manage multiple tasks simultaneisly and she did them with efficiency and a smile!

Helpful?
Thank Michael C
Jason A, Guest Relations Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

HELLO THERE Michael C! Thank you so much for sharing your feedback with the world of TripAdvisor! I am so glad that we were able to exceed your expectations, and that Tina I believe...was able to check you in efficiently and ALWAYS with a smile! If and when you are ever back in the Austin area we do hope you... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Everything was great (: The lady at the FD, Ryan and Alex were awesome, really helpful and friendly. excellent service. They all gave an instant service always. Very Eco-friendly and clean rooms. Housekeeping really did a great job. My brother opened a pull-out couch to watch tv a night before and there was'nt any bed sheet on it and later... More 

Helpful?
2 Thank Richa T
Jason A, Guest Relations Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

HI Richa T! I am so glad to hear that Tina, Ryan, and Alex were able to help you and provide the excellent service we are known for! Even though your trip was brief, thank you so much for taking the time to share your feedback and letting the WORLD know that we were able to take care of you... More 

worthing
Level Contributor
203 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 330 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in this hotel on the 4th of January in a handicapped room #121. It was very large and not the typical Homewood Suites room. The sink was in the bedroom and it had a separate bathroom. The front door is solid wood and hard to open from a wheelchair. The Inn keeper was very obliging and the front... More 

Helpful?
1 Thank twocalis
Jason A, Guest Relations Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Hi There twocalis! I wanted to thank you for your recent review about your stay here with us! I am so glad that our suite was so accommodating for you and that you were able to enjoy our hotel. I will be sure to pass all of your positive feedback to Alex our newly promoted General Manager! Twocalis, if you... More 

San Antonio, Texas
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It was last minute when I booked this hotel and I have to say it was a pleasant experience. The hotel staff is very friendly and helpful. I noted when booking that I would be traveling with a small child. When I walked into the room they already had the playpen set up, I didn't have to call for it..very... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank HtownGirl1
Jason A, Guest Relations Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Well Hello HtownGirl1! I want to thank you for all of your positive feedback about your stay here with us! I am so happy that we were able to accommodate you and your family in one of our fantastic suites, and that we could set that playpen up before your arrival. We truly appreciate response, and we so look forward... More 

Colorado Springs, Colorado
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We needed to stay in a pet friendly hotel and they are. We were greatly surprised by the happy hour. The food was good and they served alcohol. We stay in another Homewood from time to time and their breakfast is slightly better fresh berries so forth. This hotel breakfast is much better than most hotel breakfast . The property... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank gretchen s
Jason A, Guest Relations Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Greetings gretchen s! I am so happy to hear that we exceeded your expectations!!!!!!! Thank you so much for all of your positive feedback, including your experiences at breakfast and the happy hour reception. I will be sure to pass along the great message to Alex, he will be pleased to hear as well that you were taken care of.... More 

Austin, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The staff was friendly, the room was great and spacious and the included breakfast was great. A convenient option for business or vacation. I have never stayed at a Homewood Suites, but now I am thinking about using them during our upcoming summer vacation.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Jessica D
Jason A, Guest Relations Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Well Hello Jessica D! I wanted to thank you for your recent stay here with us, and I am so thrilled to hear you enjoyed everything the Homewood Suites have to offer. It was a pleasure to serve you during your time here with us and we cannot wait to welcome you back! Please feel free to contact myself anytime... More 

Houston, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

When we visit Austin, TX we always stay at The Homewood Suites - Arboretum on 10925 Tonelke. A great little hotel, in a lovely quiet area, yet centrally located. The personnel are amazing, always helpful, friendly and very professional. Jason Abisch is an excellent guest service manager. He is very attentive and always eager to please the guests. I highly... More 

Helpful?
Thank Virginia S
Jason A, Guest Relations Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Hi There Virginia S! Thank you so much for always choosing to come back to stay with us each time you are in Austin. We thoroughly enjoyed having you and your family here with us, and I am glad that you took full advantage of everything that Homewood Suites NW have to offer. Thanks again for the personal mention, and... More 

San Angelo, Texas
Level Contributor
4 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

This is a very nice place for a small suite hotel. The staff was very accommodating and everything was clean. It was also quiet and the breakfast was good. The location is near a lot of nice restaurants and shopping.

Helpful?
Thank sienna9618
Jason A, Guest Relations Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Well Hello sienna9618! Thank you so much for your positive feedback about your stay and the accommodations here at Homewood Suites in NW Austin! I am glad to see you were able to take advantage of the local hot spots in the area, as well as our fantastic breakfast. Please let us know if we can help you out in... More 

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