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Homewood Suites by Hilton Austin-Arboretum / NW

#13 of 191 Hotels in Austin
Certificate of Excellence
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10925 Stonelake Blvd., Austin, TX 78759
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Homewood Suites by Hilton Austin-Arboretum / NW
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Homewood Suites by Hilton Austin-Arboretum / NW
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384 Reviews from our TripAdvisor Community

Traveler rating
    247
    87
    31
    7
    12
See reviews for
132
39
15
156
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (384)
  • Mar-May only
    (105)
  • Jun-Aug only
    (96)
  • Sep-Nov only
    (75)
  • Dec-Feb only
    (108)
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Fort Worth, Texas, USA
Contributor
20 reviews 20 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

We use this hotel for business trips twice a year (3-4wks ea stay). Claire Lucky prepares excellent meals and tries to accommodate dietary needs of meat lovers as well as vegetarians without knowing how many will be dining. Difficult task and she succeeds! Reid and Jason at the front desk were wonderful and always made us feel at home and... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Houston, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

The Homewood Suites arboretum is a very ncie hotel in a good location in north Austin. The rooms/suites are well equipped and roomy and the breakfast was very good as well with waffles, eggs, cereal, etc

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
Austin, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel is great for business or pleasure. Jason, Tom and Reid at the front desk provided great service everyday of my stay. From sunrise to bedtime they met each question I had about hotel services and local restaurant choices available. The rooms are set up to be very comfortable, clean and functional for business work. I love that my... More 

Was this review helpful? Yes 1
Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel is too old and leaking from the rooftop to the corridors, noisy as wall in between rooms is thin, you can hear the TV or conversations... The cleaning works is too messy and careless, breakfast not many options and only till 9:00 where most of hotel is runs to 10:00 AM. however, there is complementary evening receptions with... More 

Was this review helpful? Yes
centerville, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

the hotel was better than expected, and the service we received from Reid was above and beyond what is expected. He is a wonderful person to have met, due to his attitude and willingness to help us out with anything I will definitely be back to this location anytime my travel bring me to Austin.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
AUSSLManager, Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Greetings Eddie W! I know Reid will appreciate reading such thoughtful comments. He is an incredible member to our team. I am thrilled to hear you enjoyed our hotel, and I hope we were able to make you feel at home. Have a wonderful day! Julia Terstriep More 

Dallas, TX
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I usually stay at the Hampton Inn next door but decided to try the Homewood Suites so I'd have more room to spread out and work during a business trip to Austin. What a mistake! I arrived early in the day and was told that my room was not ready. I understood completely and since there were tables and wifi... More 

Was this review helpful? Yes
AUSSLManager, Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Dear Marcy54, I wanted to thank you for taking the time to provide us with feedback about your stay. I am truly appreciative when a guest takes the time to share their concerns or disappointments with us. I would like to take this opportunity to personally apologize for the inconvenience with the check-in process and room type delivery. I am... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

BEAUTIFUL property. Have been with HH for about 8 years. By far this is the best looking property I have stayed at. The gentleman at the front desk Reid was absolutely wonderful. One of the best I have ever dealt with. Will definitely stay at this property in the future.

Was this review helpful? Yes
AUSSLManager, Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Greetings Eddie W, Thank you so much for making our day with your review! We love when our guests take their time to give us a compliment. I will be sure to share your kind words with Reid, and we are greatly looking forward to your next visit at our hotel. Thanks again for a glowing review of our hotel.... More 

Columbus, Ohio
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I stayed at this Homewood Suites for three nights while attending a training conference that was held at another hotel. My room was comfortable, clean, spacious and was more than sufficient for my stay. The staff was wonderful and especially Jason, who went above and beyond to provide me with information on local places to shop and eat. He quickly... More 

Was this review helpful? Yes
AUSSLManager, Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Greetings Warren A, Thank you so much for taking the time to review our hotel and recognize our staff. I am so glad that you had a pleasurable stay with us. Jason was overjoyed to read your comments. It makes our day to hear we were able to make someone feel at home. We cannot wait to have you back... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Had a great stay in a nice clean room. Jason was also very helpful in checking out. Also it said that I need 200 characters before I could post a review so here it goes. Apparently two hundred characters is more then I thought it would be......

Was this review helpful? Yes 1
AUSSLManager, Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Greetings Andrew M, I can't wait to share your comments with our staff! I am so glad that you enjoyed your stay with us. I will keep this short and sweet as well, and invite you to stay with us on your next trip to Austin! Thank you so much for taking the time to review our hotel. Have a... More 

2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Reid has been an excellent support and assistance for my family during a week's stay here. I am a late worker who spends time in the main area, and Reid goes out of his way to make sure that I and my family are completely taken care of. I would recommend that you choose this hotel specifically for him and... More 

Was this review helpful? Yes 1
AUSSLManager, Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Dear Chanes33, I am thrilled to hear that Reid was able to make you feel welcome and at home. I am the first one to tell you what an incredible addition he is to our team, and I am thankful for him everyday! I will be sure that he sees your kind words. I know it makes our job so... More 

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