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All 184 Austin hotels

Homewood Suites by Hilton Austin South

3.0 of 5 Hotel   |   4143 Governor's Row, Austin, TX 78744 (South Austin)
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74%
Ranked #70 of 184 hotels in Austin
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
55steve55 Illinois City, Illinois
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178 people have reviewed this hotel

Traveler rating
    77
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Illinois City, Illinois
Top Contributor
93 reviews 93 reviews
8 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a nice hotel that the management has let slip a little. There were numerous problems with our room, including the door handle being so broken that our kids could push in the door even though it was locked! They sent the on-site handy man to fix the door but all he did was tighten the set screw and... More

Was this review helpful? Yes
ejackson00, General Manager at Homewood Suites by Hilton Austin South, responded to this review

Thank you for your review. I regret to hear that you had some maintenance issues in your room during your stay with us. Would you please contact me at elizabeth.jackson@hilton.com so that I may get some additional information including your room number to share with our staff? Kind Regards, Elizabeth Jackson General Manager P.S. The brand recently announced a change... More

Austin, TX, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

This is a good location for families looking for a quick stay with basic comfort and amenities. Staff was nice but not totally professional. Rooms were clean but kind of smelled old. Was able to have a two night stay for a concert with little consequence other than they shut down breakfast at 9:30 instead of 10:00 am as informed.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
ejackson00, General Manager at Homewood Suites by Hilton Austin South, responded to this review

Thank you for your review. I am happy to hear that you were comfortable at our hotel. The Homewood Suites by Hilton brand is designed to feel like your home away from home. We do serve breakfast Monday - Friday from 6:30am - 9:30am and on weekends the service is extended until 10am. I regret that you missed breakfast; however,... More

Antelope, California
Contributor
13 reviews 13 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I am a Diamond level and was never acknowledged for that status at check-in. Our reservation was goofed up and even after I went and got my laptop out and logged-in to my Hilton account and showed the person who was checking us in what I had reserved they had the nerve to say that it wasn't what I had... More

Was this review helpful? Yes
ejackson00, General Manager at Homewood Suites by Hilton Austin South, responded to this review

Thank you for your review. I regret to hear that you did not enjoy your stay with us. I have shared your review with our maintenance department. You may contact me at elizabeth.jackson@hilton.com if you would be willing to share additonal information including your room number and the dates of your stay. We are planning for a renovation later this... More

Katy, Texas
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Needed a hotel close to University of Texas for a sporting event. This hotel is about 5 miles away from U.T. but the traffic on I35 is horrible most of the time. Rooms very clean but definitely in need of upgrading and the air conditioning is very very loud. Breakfast mediocre at best but the free wifi and free parking... More

Was this review helpful? Yes
ejackson00, General Manager at Homewood Suites by Hilton Austin South, responded to this review

Thank you for your review. We are only 5 miles from downtown and sometimes our desk is able to help with alternate routes; however, traffic through the downtown area at peak hours can be slow as with any major city. We are expecting a renovation later this year and if you choose us again, I hope you will have the... More

Oklahoma City
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were in Austin for a convention and needed a hotel that could sleep 6 in one room. This hotel was perfect. The room had plenty of space, a full size refrigerator and a microwave so we were able to prepare some meals in the room. The pool was beautiful and well taken care of. And the hot breakfast was... More

Was this review helpful? Yes 1
ejackson00, General Manager at Homewood Suites by Hilton Austin South, responded to this review

Thank you for your review! Homewood Suites by Hilton is a popular brand with travelling families due to the extra space. We are always happy to hear of satisfied, loyal guests. We hope to see you on your next trip to Austin. Happy Travels, Elizabeth More

Plano, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

Not a very well run place. The desk clerk that checked me in was on a smoking break so I had to wait for him to finish up before he could help me. Once he got "his system back on line" and figured out who I was and why I was there he provided me my room key. Upon entering... More

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
ejackson00, General Manager at Homewood Suites by Hilton Austin South, responded to this review

Dwaynes H, I truly apologize for your experience at our hotel. While errors may occur, checking someone into an occupied room is one of the biggest for our front desk staff to make. I have shared your feedback with our front desk manager and front desk staff. I hope that you enjoyed the remainder of your stay with us. Regards,... More

Houston, United States
1 review
5 of 5 stars Reviewed July 26, 2014

Staff were very friendly and helpful always. Facility was clean and well maintained. Breakfast food was good and provided a good daily change. Highly recommend it and plan to use it in the near future on other trips.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
ejackson00, General Manager at Homewood Suites by Hilton Austin South, responded to this review

Thanks Tony! We can't wait to see you on your next visit! Happy Travels, Elizabeth More

Grapevine, United States
2 reviews
3 of 5 stars Reviewed July 21, 2014

Definatly do not take the room across from housekeeping if you are not an early riser in the morning. Also when showering beware of water on the floor outside the curtain as it is a handicap room and there is no tub or lip to catch the water from flowing out into the bathroom.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
ejackson00, General Manager at Homewood Suites by Hilton Austin South, responded to this review

We do have two rooms that are mobility accessible and equipped with roll-in showers. Your room was one of these suites. I will share your comments regarding the noise level with our housekeeping staff. Thank you for taking the time to share your feedback. Kind Regards, Elizabeth Jackson General Manager More

Waco, United States
1 review
2 of 5 stars Reviewed July 21, 2014

Housekeeping is to be desired. My sheets were dirty and the bed pad was extremely filthy with hair. The bathroom had moldy spots coming through the floor and wallpaper. There was also dried blood on the wall in the bathroom. On the bright side, the breakfast and social hour was very nice and staff was very nice and did all... More

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
ejackson00, General Manager at Homewood Suites by Hilton Austin South, responded to this review

I regret that your stay with us was not an outstanding one. I have shared your review with our housekeeping department. We are always looking to improve and your input is valuable to us. I appreciate you acknowledging the hard work of our kitchen staff. We do offer a Suite Assurance Guarantee and I have reached out to personally to... More

San Diego, United States
1 review
4 of 5 stars Reviewed July 19, 2014

We stay here every time we come to town (at least 1x/mo) - we have the option to stay at much more expensive hotels. But the convenience of complimentary breakfast and Internet, and a small kitchen in the room, is tough to beat.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
ejackson00, General Manager at Homewood Suites by Hilton Austin South, responded to this review

Thank you for your review! Many of our guests choose a suite type of hotel to enjoy the additional amenities included and the extra space! We do appreciate our loyal guests and look forward to seeing you on your next visit. Happy Travels, Elizabeth Jackson General Manager More

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Additional Information about Homewood Suites by Hilton Austin South

Address: 4143 Governor's Row, Austin, TX 78744
Phone Number:
Location: United States > Texas > Austin > South Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Austin South 3*
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Austin South / Airport Hotel Austin
Homewood Austin
Hilton Austin
Homewood Suites Austin South
Austin Hilton
Austin Homewood Suites

44 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#45 Family Hotel in Austin #67 Business Hotel in Austin
Hotel Class
Official Description (provided by the hotel)
Winner of a 2011 TripAdvisor Certificate of Excellence. Homewood Suites by Hilton Austin-South/Airport is a an upscale, residential-style, all-suite hotel located in Austin, Texas, that provides corporate housing, temporary housing and luxurious accommodations for anyone traveling to Austin for business or for pleasure. We are conveniently situated at the southeast corner of IH-35 and Highway 71/Ben White Boulevard, five miles from downtown Austin and six miles from Austin Bergstrom International Airport. All guests can enjoy free internet WiFi, the daily complimentary Suite Start Hot Breakfast and the Welcome Home evening reception, featuring a complimentary light meal and beverages Monday through Thursday evenings (subject to state and local laws). ... more   less 
Number of rooms
96

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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