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Homewood Suites by Hilton Austin South

#72 of 190 Hotels in Austin
Certificate of Excellence
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4143 Governor's Row, Austin, TX 78744
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Homewood Suites by Hilton Austin South
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Homewood Suites by Hilton Austin South
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274 Reviews from our TripAdvisor Community

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Traveler rating
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    36
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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  • All months
    (274)
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    (88)
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Houston, Texas
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

The staff was very nice. However, the hotel really needs updating. For example; their was a large water stain above the bed, the pool was just a pool and nothing like the property in Denton, Tx. Our stay was fine but for the money we expected more from this property.

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texas
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed 1 week ago

Use caution when planning a family stay. Front desk staff were very polite and helpful but it stopped there. If having a hot breakfast was part of your plan make new plans. Our stay was a little over a week and could not have a hot breakfast once.The only way to describe the breakfast and kitchen staff is awful. The... More 

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ejackson00, General Manager at Homewood Suites by Hilton Austin South, responded to this review

I appreciate the review of your recent experience at our hotel. I'm sorry that you received a poor level of food service. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience a hopefully improved level of customer service. Thank you once again for... More 

Fort Washington
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 stars Reviewed 1 week ago

Imagine your travel day begins at 4AM and you spend 9 hours getting to Austin.. You have meetings the remainder of the afternoon and a business colleague drops you off at a local Austin Airport Hotel (Homewood Suites South).. You're hungry, exhausted and just want to grab a quick bite, check some email and get some rest before doing it... More 

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ejackson00, General Manager at Homewood Suites by Hilton Austin South, responded to this review

Thank you for your review. I am sorry to hear that you were disappointed as a business traveler to stay at our hotel. We do offer a complimentary dinner from 5pm-7pm and the front desk could recommend delivery options if you are without transportation. The spacious suites that we offer are also great for families. We do have more leisure... More 

1 review
4 of 5 stars Reviewed 1 week ago

The staff at front desk and housekeeping was great the only bad part of the stay is the kitchen employee's never could keep up with having enough food prepared and out for people in the morning are evening. They seem to be more interested in going outside and smoking.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
ejackson00, General Manager at Homewood Suites by Hilton Austin South, responded to this review

Thank you for your stay with us and great review. I appreciate your taking the time to recognize the hard work of our front desk and housekeeping staff. I have addressed your additional comments with the kitchen staff as well. We look forward to seeing you on your next visit to Austin. Happy Travels, Elizabeth Jackson General Manager More 

Ooltewah, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The hotel staff was courteous and helpful. Our room was very nice. It was hard to get the room dark for sleeping, but everything was very good, except the hallways and public areas could have had more attention, as far as cleaning.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
ejackson00, Director of Sales at Homewood Suites by Hilton Austin South, responded to this review

Thank you for your feedback regarding your stay. I'm so happy to hear that you were generally satisfied with your stay. I apologize that the room didn't get dark enough for you. We do have black-out drapes in the windows to help alleviate the bright Texas sun but sometimes even that's not enough. I have forwarded your comments to our... More 

Emporia, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Our stay was incredibly comfortable with staff members who were professional, friendly and accommodating. My husband and I had consistently great nights of sleep with a delicious breakfast waiting for us in the morning. This is a great place to stay as an individual, couple or family for business or pleasure!

Review collected in partnership with Homewood Suites by Hilton

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ejackson00, Director of Sales at Homewood Suites by Hilton Austin South, responded to this review

Thank you so much for your great review! We truly get an immense sense of pride when we receive feedback regarding our "home away from home" and our customer service skills. We strive for excellence when it comes to pleasing our guests and are thankful to hear we succeeded! Please come visit us again when you are visiting the Austin... More 

Tulsa, Oklahoma
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

From the time we checked in everyone has been wonderful, the rooms are spacious and clean. The room was equipped with all the utensils needed. Not to mention the two gas grills out by the pool that stayed busy with guests. Our group was here for a week and I have nothing but good things to say about this establishment.

Was this review helpful? Yes
ejackson00, Director of Sales at Homewood Suites by Hilton Austin South, responded to this review

Thank you so much for your positive review! I will make sure to pass along your comments to our staff who are always glad to hear that their efforts are being recognized. We sure hope you come back to stay with us the next time you're in Austin! More 

Mabank, Texas
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is perfect for families, we got a 2 bedroom suite and it worked out great for us. The kiddos had their own bathroom and space. The rooms are very nice and large, the beds are comfortable and the coffee station was stocked with all you needed. The full size fridge gives you plenty of room for drinks and food,... More 

Was this review helpful? Yes
ejackson00, Director of Sales at Homewood Suites by Hilton Austin South, responded to this review

We truly appreciate your feedback. And I will definitely pass along your suggestion of the hot tub! We are very happy that your stay with us was satisfactory. Our breakfast hours for Saturday and Sunday are from 6:30 a.m. to 10 a.m., however, during the week our hours are from 6:30 a.m. - 9:30 a.m. I will make sure to... More 

New Orleans, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

This is a Very nice and clean suite hotel with a quiet location even for how near it is to the interstate. Food was good, fresh, and the kitchenettes were very spacious as well. Definitely felt like home . . .Would stay here again if in Austin area.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
ejackson00, Director of Sales at Homewood Suites by Hilton Austin South, responded to this review

Thank you for your feedback! And yes, we always refer to ourselves as your "home away from home" and I'm so happy to hear that you agree. We can't wait to have you as a guest in our home the next time you are visiting Austin. Safe Travels! More 

London, United Kingdom
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

. . . would recommend anyone to stay at this hotel if you are going to Austin ...The facilities are very nice and the rooms are spacious . . . especially great for large groups! Big shout out to Connie who went out of her way to make this past weekend so wonderful. They have free wifi and have two... More 

Was this review helpful? Yes
ejackson00, Director of Sales at Homewood Suites by Hilton Austin South, responded to this review

Thank you for the great review! We had a great time with your team and those players are top notch! And I also appreciate the kind words about our staff. We strive for excellent customer service and it's so nice to hear from our guests when we are successful. We can't wait to host you again on your next championship... More 

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