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All 184 Austin hotels

Hyatt Place Austin/Arboretum

3.0 of 5 Hotel   |   3612 Tudor Boulevard, Austin, TX 78759 (Northwest Austin)
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Ranked #96 of 184 Hotels in Austin
A recent review
4 of 5 stars Reviewed June 21, 2014
Robert P Lake George, New York
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126 reviews from our community

Traveler rating
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    54
    16
    8
    8
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53
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hyatt Place Austin/Arboretum
See the most recent reviews
Washington DC, District of Columbia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed June 24, 2014

After the first day of housekeeping, the toilet paper was not replaced and the roll that was on the other holder was not unwrapped. The holder which was left empty was quite disgusting. Additionally, none of the glasses were cleaned or replaced. There was mold on the shower curtain and in the bathtub. Further, there appeared to be snot or... More

Was this review helpful? Yes 1
Manager_Arboretum, General Manager at Hyatt Place Austin/Arboretum, responded to this review

I sincerely apologize for the service failures that you experienced during your stay. As you can see by the other reviews, this isn't typical. If you choose to give us another try, please feel free to contact me directly and I will do whatever I can to make sure that your next stay is pleasant and enjoyable. More

Lake George, New York
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 21, 2014

I spent a week here during June, 2014. The hotel was attractive and the staff was friendly. They laid out cookies and a beverage in the evenings. Location is convenient...near the intersection of 183 and Mopac (two of the major roads around Austin), but you may have to make a U-turn to reach the entrance. The cleaning staff did a... More

Was this review helpful? Yes
Manager_Arboretum, General Manager at Hyatt Place Austin/Arboretum, responded to this review

Robert, Thank you for taking the time to post a review. We particularly appreciate your recognition of our staff. We are proud to have the people who we have here and I hope that we get to see you again next time you are in Austin. More

Dallas, Texas
1 review
4 of 5 stars Reviewed June 6, 2014

I was needing a hotel for a weekend trip with some friends to Austin and this hotel served it's purpose well. Not only was it close to downtown, but it had plenty going on around it to keep us entertained. Our two-bedroom suite was clean and full of space to accommodate a group easily and comfortable. The bathroom was quite... More

Was this review helpful? Yes
Manager_Arboretum, General Manager at Hyatt Place Austin/Arboretum, responded to this review

Thank you for choosing Hyatt Place Daniel. We're glad that you had a nice weekend here in Austin and we are ready to welcome you again next time you come visit. More

Fremont, California
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed May 14, 2014

This was a perfectly fine place to stay for a few night will traveling on business. If I were back in the area, I wouldn't hesitate to stay here again. Positives: - Very friendly staff--everyone was super cheerful and nice - Large room with a large window, so the room did not feel dark or cavelike - Good set-up for... More

Was this review helpful? Yes 1
Manager_Arboretum, General Manager at Hyatt Place Austin/Arboretum, responded to this review

Thank you for taking the time to write a review. We appreciate the feedback. As we were among the group converted from another suite hotel, there were a few design features already in place. Most guests definitely love our large rooms and I do understand the advantages of having the sink enclosed in the restroom area. I do hope that... More

Hollis, New Hampshire
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 16, 2014

The staff and new management are helpful and accommodating with great attitudes. The hotel is easily accessed with lots of free parking and located near numerous shopping centers. The room was clean and spacious with very comfortable bedding. Even though it was busy, it was quiet and peaceful. They have a a cute cafe and better than most free breakfast.

Was this review helpful? Yes 1
Manager_Arboretum, General Manager at Hyatt Place Austin/Arboretum, responded to this review

Thank you Zoe. We appreciate your business and your kind remarks about our staff. I am fortunate to have a wonderful bunch of people at this hotel and we'll be looking forward to your next stay with us. More

Brussels, Belgium
Top Contributor
74 reviews 74 reviews
26 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed March 23, 2014

This Hyatt Place has all basic facilities you would expect from a hotel in this category. It also has nice rooms and good service. The hotel is easily accessible by car and has lots of free parking spaces. The wifi is free and fast enough, the complementary breakfast is OK. It also has a nice pool and a fitness area.... More

Was this review helpful? Yes
Manager_Arboretum, General Manager at Hyatt Place Austin/Arboretum, responded to this review

Thank you, Rudy, for taking the time to provide your feedback. We do aim to offer all the things that help to make a business traveler comfortable and our spacious rooms and food and beverage options are also popular with our leisure travelers as well. We're glad that you enjoyed your stay. While we do have several restaurants, shopping and... More

Austin, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 16, 2014

apparently new management now decided to cut services and staff and raise prices. Although the stay at this Hyatt place was for $239 a night, you no longer get the standard toiletries you are accustomed to at a Hyatt. Oh and forget about getting fresh clean sheets. they apparently do not change the sheets often and stains are on them.... More

Was this review helpful? Yes 1
Manager_Arboretum, General Manager at Hyatt Place Austin/Arboretum, responded to this review

A B, Thank you for your feedback. We certainly aim to give excellent service to all guests and in most cases, we do get very good remarks. I sincerely apologize that your stay was less than satisfactory. Because you were here during a special event weekend, the rates were quite a bit higher than normal and the hotel was indeed... More

Seattle, Washington
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 18, 2014

It's the service that sets this location apart. I was stranded in the lobby due to freezing roads last month (January '14). Taxi companies kept saying they were coming and not showing up...and I was about to be late for a keynote address I was giving at the University downtown. The front desk was working non-stop calling every car service... More

Was this review helpful? Yes 1
Manager_Arboretum, General Manager at Hyatt Place Austin/Arboretum, responded to this review

Thank you for your kind remarks about our staff. I am so proud of the people we have here and they are truly nice and caring. The Hyatt Place concept is all about treating people the way we would treat them if they were visiting us at our "place". I am so grateful that you took a little bit of... More

Washington DC, District of Columbia
Top Contributor
675 reviews 675 reviews
327 hotel reviews
364 helpful votes 364 helpful votes
4 of 5 stars Reviewed February 14, 2014

I stayed here one night on business in February 2014. It met my expectation for a Hyatt Place. Check-in was quick and efficient; Hyatt status was acknowledged. Parking lot was well-lit and I secured a space fairly close to the door. The room was a typical Hyatt Place room--everything was clean. Internet was a bit slower than I would have... More

Was this review helpful? Yes
Manager_Arboretum, General Manager at Hyatt Place Austin/Arboretum, responded to this review

Thank you for your comments. While we are not downtown, we are considered the secondary business and leisure area of Austin. With the Domain and Arboretum on both sides, there is quite a bit of shopping and dining and we're always happy to make suggestions for other types of excursions. I'm glad you liked your stay and we would love... More

Temple, Texas
Top Contributor
57 reviews 57 reviews
3 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed January 31, 2014

We decided on a little splurge, and chose the Hyatt Place based more on location than anything else. Great room with a sitting area, pivot TV viewable from both spaces, a nice work area, bright colors and a modern look. Close to some shopping, but can tricky to get to with the one way roads. Use the back way.

Was this review helpful? Yes 2
Manager_Arboretum, General Manager at Hyatt Place Austin/Arboretum, responded to this review

Thank you for your comments. This part of Austin is intersected by three different highways and depending on the direction you are coming from, can be a little tricky. Not all map programs have this area configured properly. We're always happy to give directions to help you out. One of the things which makes us popular with our guests are... More

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Additional Information about Hyatt Place Austin/Arboretum

Address: 3612 Tudor Boulevard, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Austin/Arboretum 3*
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Also Known As:
Hyatt Place Austin/Arboretum Hotel Austin
Hyatt Austin
Austin Hyatt

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