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Hyatt Place Austin/Arboretum

3.0 of 5
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3612 Tudor Boulevard, Austin, TX 78759
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Hyatt Place Austin/Arboretum
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Ranked #88 of 191 Hotels in Austin
A recent review
5 of 5 stars Reviewed November 27, 2014
KennyKon Dallas, Texas
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140 reviews from our community

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    18
    10
    8
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hyatt Place Austin/Arboretum
See the most recent reviews
Dallas, Texas
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 27, 2014

Hotel was a great value. Location was close to everything we wanted to do as a family. The breakfast was good, gym was adequate, bed was comfortable. We travel as a family of 4 and this type of configuration (bed and sofa bed) serves us well. A fridge and single serve coffee maker are also there to add to the... More 

Was this review helpful? Yes
Robert M, General Manager at Hyatt Place Austin/Arboretum, responded to this review

We appreciate you taking the time to review our property and want to thank you for staying with us. Hurry back. More 

1 review
4 of 5 stars Reviewed November 15, 2014

staff was excellent really helpful and rooms are nice. My wife needs to store her milk and every 4 hours we have to go at reception ask them to help and all were so kind and helpful............ Thanks!

Was this review helpful? Yes
Robert M, General Manager at Hyatt Place Austin/Arboretum, responded to this review

Our entire team thanks you for taking the time to review our property and for choosing us to stay with. We hope you will return soon. More 

Waikoloa, Hawaii
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed November 2, 2014

I was pleased with the cleanliness and condition of the property. Had some issues checking in for room requested, but that turned out to be a rookie mistake solved by another staff member. Staff were eager to help and were ready for us at breakfast! Did I mention hot breakfast is free?

Was this review helpful? Yes
Robert M, General Manager at Hyatt Place Austin/Arboretum, responded to this review

Thank you for your review of our property. We are very happy you were satisfied with your stay and hope you will return the next time you are in the area. Thanks again. More 

Toronto, Canada
Contributor
20 reviews 20 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 13, 2014

I was staying here to be close to some clients of mine. The hotel is a standard Hyatt Place property (typical tasty breakfast and room design) however it was the service that made this property stand out. The front desk team were welcoming and offered to take us on a tour right away. When I was using the pool and... More 

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Robert M, General Manager at Hyatt Place Austin/Arboretum, responded to this review

Thank you so much for your great review. Our entire team strives to go above and beyond with every guest and are very pleased that we were able to exceed your expectations. Thanks for choosing our hotel and we hope you will return soon. More 

El Segundo, California
Top Contributor
136 reviews 136 reviews
56 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed September 13, 2014

I stood at the front desk waiting my turn. Then they took 2 people that had just walked in...NOT GOOD. The rooms are typical of a older property been "refurbished" but the low ceilings and the snails pace elevator are a dead giveaway. The breakfast is fine - the bar was serving wine in tumblers and martinis in strange glasses.... More 

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Manager_Arboretum, General Manager at Hyatt Place Austin/Arboretum, responded to this review

Thank you for your business and for taking the time to write a review. I sincerely apologize that you didn't experience the excellent service we strive to offer. I will definitely look into the situation with the bar and thank you for bringing it to my attention. We hope you will give us another try next time you're in Austin... More 

San Francisco
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 3, 2014

This is a very good place to stay; very clean, location is perfect if wanting to shop the Galleria, right across freeway or if you have business near Research Blvd. Easy access to freeway and many restaurants in the vicinity, from bbq to tex-mex to the ihop. A good pasta place Buca practically shares their parking lot. Continental breakfast is... More 

Was this review helpful? Yes 1
Manager_Arboretum, General Manager at Hyatt Place Austin/Arboretum, responded to this review

Thank you for your very nice review. We appreciate you taking the time to make it so thoughtful. We do enjoy being right in between the Arboretum and the Domain and our complimentary shuttle can take you to all the shopping and dining at either place even if you don't have a car. In case you missed it, we do... More 

Texas
Top Contributor
170 reviews 170 reviews
44 hotel reviews
86 helpful votes 86 helpful votes
2 of 5 stars Reviewed August 13, 2014

stayed here in june for a weekend in austin. we were checked in and went up to our room. the people at the front desk didn't seem that friendly and seemed uninterested in making us wait in line so long even though it was late at night. our room was just bleh.......nothing that violates the health code, but not one... More 

Was this review helpful? Yes 1
Manager_Arboretum, General Manager at Hyatt Place Austin/Arboretum, responded to this review

I can see by the pictures that you may have my hotel confused with another Hyatt Place. Hyatt Place Austin Arboretum has updated to the new Hyatt bedding package and our rooms do have the new fresh white bedding since October 2013. I can see in the pictures that this is a hotel that has not upgraded the bedding yet.... More 

Senior Contributor
34 reviews 34 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 11, 2014

First time I stayed at a Hyatt Place in the US and I love the concept. It is friendly and offering all what you need on business trip, not more and not less. The Austin Arboretum Hyatt Place is well situated if you have meetings in any of the many companies sites north of city center. Rooms are really large... More 

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Manager_Arboretum, General Manager at Hyatt Place Austin/Arboretum, responded to this review

Thank you Nic for taking the time to write a review. We appreciate our business travelers and we're pleased that you enjoyed your stay. We hope to see you on your next trip to Austin. If there is ever anything else we can do while you are here, please let me know. More 

Austin, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 5, 2014

This hotel is the reason I will go out of my way to stay at a Hyatt anytime we travel. Last minute booking and we were very pleased! Awesome room layout with the divider of the living area and bed. Room was clean and beds/pillow comfortable. Free WiFi always a plus. Perfect stay overall no complaints.

Was this review helpful? Yes
Manager_Arboretum, General Manager at Hyatt Place Austin/Arboretum, responded to this review

Thank you for your business. We are pleased that you enjoyed our nice spacious rooms. We hope to see you again on your next trip to Austin. If there is anything special that we could do to make your stay even more enjoyable, I hope that you will reach out to me. More 

Houston, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 14, 2014

I stayed at this location 2 weeks ago and have stayed three other times. I just booked a stay for early August in Austin and will be staying at the Embassy Suites next door, On the 1st morning of the stay we left our room at 11:30 AM and returned at 6:00 PM. Upon returning our room had not been... More 

Was this review helpful? Yes 2
Manager_Arboretum, General Manager at Hyatt Place Austin/Arboretum, responded to this review

Dear Paul David, I sincerely apologize for the inconvenience experienced during your stay. It sounds like we had a communication problem and while the situation you describe is rare, I regret that we were unable to make it right while you were still our guest. I know you mentioned contacting Hyatt. I had not been made aware of the situation... More 

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