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Hyatt Place Austin/Arboretum

3.0 of 5 3612 Tudor Boulevard, Austin, TX 78759
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Hyatt Place Austin/Arboretum
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Hyatt Place Austin/Arboretum
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138 reviews from our community

Traveler rating
    46
    56
    18
    10
    8
See reviews for
31
26
10
56
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cypress, Texas
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I had previously stayed at this hotel and was happy to return. Unfortunately, it seems to have lost it over the last few years.The good: the location is near the highway and near some stores and places to eat. The hotel staff was friendly and welcoming. They also had plenty of parking available. The not so good: We arrived after... More 

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Houston, Texas
Top Contributor
169 reviews 169 reviews
28 hotel reviews
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel is centrally located near the arboretum with good restaurants etc. The room was wonderful and roomy. The bed was very comfortable. The staff were excellent. The manager, Roger Murdock, was very helpful. My husband has a new car and wanted a safe parking spot where no one would scratch the car. Robert went out and helped him with... More 

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Dallas, Texas
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed January 24, 2015 via mobile

This hotel is about 10 miles West of I-35 in north Austin- somewhere in more of the tekkie area. The setting is nice and is within walking distance of a couple restaurants (including Buca di beppo). When we walked into the lobby we were immediately welcomed by the desk clerk. The staff was very friendly. The lobby was spacious and... More 

Was this review helpful? Yes 1
Robert M, General Manager at Hyatt Place Austin/Arboretum, responded to this review

Thank you taking the time to post your review of our property. I am very sorry too hear of your disappointment and will bring up the issues with our staff. We take the reviews very seriously and always do whatever it takes to improve our service and the product we offer. We do appreciate your time and hope you will... More 

Dallas, TX
Top Contributor
97 reviews 97 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed January 15, 2015

We snagged an AAA rate of 89.00 per room, had 19 people in our group, and found the rooms great, with 2-3 people sharing per room. The rooms have a separate living area with a nice sized couch, which i slept comfortably on. The rooms were clean and fresh and nice, the breakfast varied, and abundant, with eggs, sausage, fruit,... More 

Was this review helpful? Yes 1
Top Contributor
77 reviews 77 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 28, 2014

We first came in they gave us a handicap room. Which we called downstairs and they gave us another room. The front desk staff is very young and look confused all the time. We got to our room and the shower is a half glass that has an open floor plan. Which means the water gets out to the floor.... More 

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Robert M, General Manager at Hyatt Place Austin/Arboretum, responded to this review

Thank you for taking the time to comment on your stay with us. I am very please to read about the service our team provided and will share your comments with everyone here. They do strive to go above and beyond! We hope to see you back soon. More 

Maryland
Top Contributor
123 reviews 123 reviews
19 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed December 18, 2014

I always enjoy staying at Hyatt's line of hotels as indicated by being a Hyatt Platinum Passport member. After two flights to Austin, we were tired and looked forward to settling into our room at Hyatt Place Arboretum. As soon as we got to our floor, we smelled cigarette smoke which was also very noticeable in our room. Front desk... More 

Was this review helpful? Yes 1
Robert M, General Manager at Hyatt Place Austin/Arboretum, responded to this review

Thank you taking the time to write a review of your stay. I'm sorry you were less than pleased, but we will do everything within our power to make sure other guests do not experience the same. We are a 100% smoke free property and it upsets me that you smelled smoke in our hotel. It's very rare that we... More 

San Antonio, Texas
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 8, 2014

I stay at this hotel often for business. This hotel is located at a great intersection! For downtime there is shopping within minutes at the Domain and The Arboretum. The rooms are clean, well kept and the staff is courteous! I would recommend this hotel any day of the week!

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Robert M, General Manager at Hyatt Place Austin/Arboretum, responded to this review

Thank you for the review and for the recommendation. We truly appreciate your business. More 

belmont, california
Contributor
15 reviews 15 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 2, 2014

Hotel is conveniently located off the fwy, near restaurants and two different shopping malls. The staff was friendly and the accommodations comfortable and quiet. We never made it downstairs in time for breakfast. Be warned: this is the burbs! In the midst of all-things-"chain" or "franchise". Not knowing Austin at all when we made our reservation, for our purposes, I... More 

Was this review helpful? Yes
Robert M, General Manager at Hyatt Place Austin/Arboretum, responded to this review

Thank you for your review. We are glad you were satisfied with your stay and hope you will return. Although we are in the burbs, we do have some great "local" restaurants nearby that we can direct you to if you do decide to return. Thanks again for your review and for staying with us. More 

Dallas, Texas
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 27, 2014

Hotel was a great value. Location was close to everything we wanted to do as a family. The breakfast was good, gym was adequate, bed was comfortable. We travel as a family of 4 and this type of configuration (bed and sofa bed) serves us well. A fridge and single serve coffee maker are also there to add to the... More 

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Robert M, General Manager at Hyatt Place Austin/Arboretum, responded to this review

We appreciate you taking the time to review our property and want to thank you for staying with us. Hurry back. More 

1 review
4 of 5 stars Reviewed November 15, 2014

staff was excellent really helpful and rooms are nice. My wife needs to store her milk and every 4 hours we have to go at reception ask them to help and all were so kind and helpful............ Thanks!

Was this review helpful? Yes
Robert M, General Manager at Hyatt Place Austin/Arboretum, responded to this review

Our entire team thanks you for taking the time to review our property and for choosing us to stay with. We hope you will return soon. More 

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Additional Information about Hyatt Place Austin/Arboretum

Address: 3612 Tudor Boulevard, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Austin/Arboretum 3*
Number of rooms: 128
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Also Known As:
Hyatt Place Austin/Arboretum Hotel Austin
Hyatt Austin
Austin Hyatt

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