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Residence Inn Austin Northwest / Arboretum

3.0 of 5 3713 Tudor Boulevard, Austin, TX 78759
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Residence Inn Austin Northwest / Arboretum
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Residence Inn Austin Northwest / Arboretum
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105 reviews from our community

Traveler rating
    41
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    14
    10
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Residence Inn Austin Northwest / Arboretum
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Austin, Texas
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 10, 2013

I stayed Thursday through Saturday for my bachelorette party. We reserved a two bedroom suite. Very good deal for the money. We had two rooms with queen beds and a queen fold out couch. The kitchen was stocked with all the items you'd need to cook. However, the breakfast and happy hour was great. The fireplace gave an extra touch... More 

Was this review helpful? Yes
GMRIAustinArboretum, General Manager at Residence Inn Austin Northwest / Arboretum, responded to this review

Dear Beth L, Wow what a great review! We really appreciate you taking time out of your day to tell us about your experience! We can’t wait to welcome you back next time! Thanks again and have a great rest of your week!! Sincerely, David Bohac General Manager More 

New Canaan, Connecticut
Top Contributor
66 reviews 66 reviews
25 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed May 31, 2013

Having stayed here previously & been assured that it was the target for a major renovation, we discovered that nothing had gotten better...only worse. Desk chair with the vinyl covering torn off the seat. A desk lamp with broken shade. A bedside table lamp that was visibly bent out of shape. Front desk staff were made aware. No offer for... More 

Was this review helpful? Yes
GMRIAustinArboretum, Manager at Residence Inn Austin Northwest / Arboretum, responded to this review

Thank you for taking the time to give us your honest feedback regarding your recent stay at the Residence Inn by Marriott Austin Northwest. We truly value your thoughts and review them as a team as without your feedback we cannot continue to improve and exceed your expectations next time. Rest assured this is not the memorable stay the Residence... More 

Milwaukee
Contributor
11 reviews 11 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 30, 2013

We were in town for a family wedding, with about 30 other family members. The staff was very accommodating to us for all of our needs, very friendly, and helpful. The rooms met our needs and were clean. Would recommend this hotel.

Was this review helpful? Yes
GMRIAustinArboretum, General Manager at Residence Inn Austin Northwest / Arboretum, responded to this review

Dear RudyMilwaukee, We are so glad to hear that you enjoyed your experience with us and can’t thank you enough for writing a review about it! We are certainly a family oriented hotel and we really enjoyed hosting you and your wedding group! Thank you for your recommendation to other guests and if you find yourself returning back to Austin... More 

California
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 30, 2013

My family and I decided to visit Austin over the Memorial day weekend. Given that we were a total of 7 (including an infant), we decided to book the Residence Inn since they off the 2 bedroom suites. We arrived and checked in. When I first walked in to the room, I walked in to a smelly humid room. I... More 

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GMRIAustinArboretum, General Manager at Residence Inn Austin Northwest / Arboretum, responded to this review

Dear NitashaW, The purpose of this follow up is simple yet very important. Upon reading your tripadvisor.com review, it is very clear that we fell below the standards that we like to provide each and every guest! We are very sorry to hear that we did not exceed your expectations during your stay and I would love a chance to... More 

usa
Contributor
15 reviews 15 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed May 28, 2013

I read nice reviews about this property and decided to stay there for a long weekend with my family. I was dissapointed with their housekeeping service - we found trash on the floor in both bedrooms from prior occupants that was never cleaned during our 3 night stay there! The cleaning service would make up our beds and wash dishes,... More 

Was this review helpful? Yes
GMRIAustinArboretum, General Manager at Residence Inn Austin Northwest / Arboretum, responded to this review

Dear UsaMr11, Thank you for the review! We are very sorry to hear that we didn’t exceed your expectations during your stay with us and I would love a chance to speak with you in an effort to make this right! I will tell you that we used your experience as a training piece for our housekeeping staff as this... More 

Austin, Texas
Top Contributor
76 reviews 76 reviews
12 hotel reviews
113 helpful votes 113 helpful votes
5 of 5 stars Reviewed May 22, 2013

We loved this hotel and the staff is soooo friendly. Here is our review based on our stay: - breakfast was great if you want to fill up and then eat a lighter lunch which worked great for our schedule - you can swim at the indoor pool at the courtyard next door! - rooms are nice and clean -... More 

Was this review helpful? Yes
GMRIAustinArboretum, General Manager at Residence Inn Austin Northwest / Arboretum, responded to this review

Dear Selah-in-Texas, We can’t thank you enough for such a great review and for taking the time to share your experience with other travelers looking to stay with us! We strive to ensure that every staff member that our guests come in contact with is well trained and of course, super super friendly! Thanks again for stopping by and should... More 

Roanoke, VA
Top Contributor
75 reviews 75 reviews
37 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed May 22, 2013

Nice place with friendly staff. We had a large family group here in a number of rooms. Everything was clean. They were very accommodating to our group. A real full breakfast. Use of the indoor pool at the Courtyard next door was an added plus. good area with groceries, restaurants, shopping and movies within walking distance. Highway can be noisy,... More 

Was this review helpful? Yes
GMRIAustinArboretum, General Manager at Residence Inn Austin Northwest / Arboretum, responded to this review

Dear BuddyRoanoke, What a fantastic review! We are so glad to here that we were able to be very accommodating for you and your family group during your stay with us! We are also glad to hear that everything went well during your stay! A ton of guests love our location because we are in close proximity to restaurants, shopping,... More 

Plano, Texas, United States
1 review
5 of 5 stars Reviewed May 12, 2013

I've traveled extensively over the years and this has been one of the best experiences. The staff was always curtious, the breakfast was fresh and hot with a wide varity to satisfy everyone, the rooms were comfortable and the maid service was excellant. I will be visiting Austin frequently over the next several months and plan to stay at this... More 

Was this review helpful? Yes
GMRIAustinArboretum, General Manager at Residence Inn Austin Northwest / Arboretum, responded to this review

Dear Bob R, Thank you so much for your review! Glad to hear that you enjoyed your stay and we look forward to seeing you again next time you visit Austin. Warm Regards, David Bohac General Manager More 

Boca Raton, Florida
Contributor
17 reviews 17 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 5, 2013

We recently stayed at the Residence Inn Arboretum in Austin, TX. Two issues arose during our stay and the staff at the hotel resolved both issues in an extremely efficient and expeditious manner. All of the staff we encountered at this Marriott were exceptional and we will definitely stay at this Residence Inn again!! Such a pleasant experience.

Was this review helpful? Yes
GMRIAustinArboretum, General Manager at Residence Inn Austin Northwest / Arboretum, responded to this review

Dear SaraandBob, We wanted to thank you for taking time out of your day to share with us comments about your stay! We ensure that our team is well trained when they encounter a problem with special attention to making sure our guests feel at ease, comfortable and most importantly, satisfied during their entire stay and it makes us feel... More 

Des Moines, Iowa
Contributor
16 reviews 16 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 3, 2013

I stayed here for 3 weeks on business with my dog. I highly recommend this hotel if you have a dog. This hotel is the true definition of Residence Inn. It's located in a commercial area, but it was far enough off the freeway and surrounded by lots of mature trees that it felt less commercial and more like a... More 

Was this review helpful? Yes
GMRIAustinArboretum, General Manager at Residence Inn Austin Northwest / Arboretum, responded to this review

Dear Hingy7, We appreciate you and can’t thank you enough for your kind words regarding your stay! We can’t wait to welcome you back to our hotel and if we can ever be of assistance, please consider us at your service(512)502-8200. I wanted to mention that our owners certainly recognize that we are a bit older compared to other Residence... More 

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Additional Information about Residence Inn Austin Northwest / Arboretum

Address: 3713 Tudor Boulevard, Austin, TX 78759
Location: United States > Texas > Austin > Northwest Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Austin Northwest / Arboretum 3*
Number of rooms: 84
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Also Known As:
Residence Inn Austin Northwest / Arboretum Hotel Austin
Austin Residence Inn
Hotel Style:
#54 Family Hotel in Austin
#68 Business Hotel in Austin

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