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Residence Inn Austin South

#54 of 191 Hotels in Austin
Certificate of Excellence
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4537 South IH-35, Austin, TX 78744
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Residence Inn Austin South
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Residence Inn Austin South
Residence Inn Austin South
Residence Inn Austin South
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135 reviews from our community

Traveler rating
    64
    44
    17
    5
    5
See reviews for
45
16
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41
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Layton, Utah
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

Marriott normally provides some of the best accommodations available. The staff at this hotel was superb. They went well beyond to meet or exceed our expectations. However, our initial impression of the hotel was not favorable. The front door was broken (mechanical) and was missing the handle. The room was acceptable, but appeared not to have been updated for a... More 

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Houston, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

Awesome Front desk Staff, great freshly prepared breakfast and snacks (you can say Dinner with Drinks from Mon-Thu), and friendly Room Service; plenty of Parking; clean GYM; nice relaxing area; clean swimming pool. For those of you who have Pets this is Pet Friendly too :) Always welcoming guests with a big smile.

Was this review helpful? Yes
Amy S, General Manager at Residence Inn Austin South, responded to this review

Sivaram, Thank you for taking time to review our hotel on TripAdvisor! Its been wonderful hosting you at the Residence Inn & getting to know you during your time in Austin. I will be sure to pass on your positive feedback to the team. Have a great week! More 

1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

We chose this hotel based on the positive reviews and user submitted photographs. Location wise, it's right off of 35 and near other hotels so it wasn't too hard to get to. The hotel overall is very clean and well kept, everything seemed to be recently renovated. Our room was on the third floor away from the highway and it... More 

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Amy S, General Manager at Residence Inn Austin South, responded to this review

Suzie T, We appreciate your kind words in regards to your recent stay with us at the Residence Inn Austin South! We are located just miles from downtown and our hot breakfast buffet has a variety of food for everyone. We would love to have you back next time you are in Austin! More 

Woodinville, Washington
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

We stayed for two nights in April. The front desk staff and really all the staff we had contact with were very customer service oriented. We had one of the smaller rooms with a queen bed. Very clean and had everything we needed. The reason I only gave it 3 stars is because of the noise from other rooms. Very... More 

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Amy S, General Manager at Residence Inn Austin South, responded to this review

Bookbat1, Thank you for taking time to let us know how you recent stay was with us. I do apologize for the noise you experienced from other guests' but am happy to hear that you were able to enjoy our complimentary shuttle downtown! Our breakfast buffet is plentiful and easy for everyone to find what they're looking for. We look... More 

panama city, florida
Top Contributor
63 reviews 63 reviews
38 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed April 8, 2015

Most residence Inns I have stayed at have been reasonably well constructed and quiet. This hotel is NOT! It is a wooden structure with little noise insulation between floors. If you must stay here, stay only on the top/3rd floor or you may enjoy the week I just spent at this hotel. Waring my Bose noise canceling headset every night... More 

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Amy S, General Manager at Residence Inn Austin South, responded to this review

Pitstop53, Thank you for letting us know about the experience you had in regards to the noise - we are working on a permanent solution to help eliminate the noise. Should you return to Austin please reach out to me directly as I would like to compensate for your recent stay with us. More 

1 review
1 of 5 stars Reviewed March 27, 2015

I booked the room online and paid for it in advance. I got there and the girl deserie I want to say was her name asked for a card on accidental. Ok standard procedure. The next day I check out and she gives me a receipt with charges on it. I asked her hey why is there charges to my... More 

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Amy S, General Manager at Residence Inn Austin South, responded to this review

Eddiej1221, I am so sorry there has been a billing issue from your last stay with us. Please contact me directly at the hotel so I can personally look into this and resolve the situation at your convenience. More 

Texas
Top Contributor
173 reviews 173 reviews
34 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed March 17, 2015

This hotel is located in a cluster of sister hotels of varying clientele focuses. This property offers the most spacious rooms, with expansive open living areas and multiple closets. I was greeted very friendly young lady, and check-in was quick and easy. The meandering hallway gave me pause for a moment, but a second glance made it quite plain how... More 

Was this review helpful? Yes
Amy S, General Manager at Residence Inn Austin South, responded to this review

Greetings, We appreciate you taking time to share feedback about your stay with us. It sounds like you stayed in our open, studio suite but if you come back and are traveling with more people our one bedroom or two bedroom suite offers the door separating the bedroom from the living room. This would provide more privacy to everyone. We... More 

Franklin
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 17, 2015

I am a lifetime platinum member with Marriott but even I was impressed with the service level of this hotel's staff! From the greeting at check-in to the way they handled special requests was amazing. They keep coffee, water and snacks available to all their guests and greet everyone with a smile. Even through the hotel's busiest time (SXSW 72,000... More 

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Amy S, General Manager at Residence Inn Austin South, responded to this review

JayB888, Thank you for being a lifetime Platinum Member with Marriott! Your kind words and praises to our team mean a lot coming from someone like you that travels so much through out the year. We look forward to hosting you when you come back to Austin next time! More 

Bellmore, New York
Top Contributor
196 reviews 196 reviews
32 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed March 16, 2015

This hotel is located in a strip of 6 hotels off I-35 south of the city of Austin and about 6 miles from the airport. All the Marriott Brands and Hilton brands are clustered together. This hotel however faces side to side from the highways instead of face to the interstate as all the others do. This provides a bit... More 

Was this review helpful? Yes
Amy S, General Manager at Residence Inn Austin South, responded to this review

Thank you for taking the time to review our hotel on Trip Advisor. Since we are an all-suite style hotel with kitchen in all of our rooms and full hot breakfast buffet available every day, our pricing is based on our amenities we offer. I am pleased to hear you enjoyed your room & our staff was friendly & accommodating... More 

Providence, Rhode Island
1 review
5 of 5 stars Reviewed March 16, 2015

This was my first time to Austin and as soon I walked through the door with my 9wk old puppy I was greeted with warmth and such positive energy:) I knew the hotel was pet friendly but they go above and beyond to make sure the experience was comfortable. The super friendly, accommodating staff, made sure I had plenty of... More 

Was this review helpful? Yes
Amy S, General Manager at Residence Inn Austin South, responded to this review

Kevin & Mabel, Thank you for taking the time to respond on Trip Advisor about your stay with us. We are glad you were able to bring your 9 week old puppy to stay with you and enjoyed our breakfast as well! We look forward to seeing you in a few weeks! More 

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