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Holiday Inn Express - Hotel & Suites

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1119 East Tyler Street, Athens, TX 75751
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Holiday Inn Express - Hotel & Suites
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69 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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    (69)
  • Mar-May only
    (24)
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    (21)
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Eckman
Level Contributor
162 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
5 of 5 stars Reviewed 1 week ago

I (and my coworkers) recently spent about a month at this hotel on business, and I have to say that they have THE best, and most accommodating staff Ever! Whatever we needed, they were on it in a heartbeat, and they were friendly, charming, and really & truly NICE! They went "above and beyond the call of duty" to make... More 

Was this review helpful? Yes
Cheyenne A, General Manager at Holiday Inn Express - Hotel & Suites, responded to this review

Good evening elissejo, Thank you so much for all your kind words about our staff and our facilities here in Athens. I am glad that everyone was able to make your stay as easy as possible. We try our best to ensure that every guest feels at home and make sure we do everything in our power to assist any... More 

Dumas, Texas
Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 1 week ago

stayed on 2nd floor directly across from elevator....room was quiet except you could hear kids as they ran down the hall to/from elevator....room faced road but could not hear it.....breakfast was quite nice....plenty to select from for all ages....lobby small but comfortable.....staff very friendly...

Was this review helpful? Yes
Cheyenne A, General Manager at Holiday Inn Express - Hotel & Suites, responded to this review

Good evening melody t, Thank you so much for completing a review for our property! We appreciate you taking the time out of your day to let other know that you enjoyed your stay and that we were able to exceed your expectations, especially about the noise. I know this is usually a complaint for most travels at their hotels... More 

Spokane, Washington, United States
Level Contributor
84 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

As the title states this isn't the best HI Express but its not bad and with limited choices it is what it is. I got a great rate on Priceline, and for the most part its a nice property, but for my uses it falls greatly short. But lest start with the good. The front desk staff was always pleasant... More 

Was this review helpful? Yes
Cheyenne A, General Manager at Holiday Inn Express - Hotel & Suites, responded to this review

Good afternoon Josh M, First, we want to thank you for staying at our hotel and we appreciate you taking the time out of your busy working schedule to do a review for us. I will be sure to pass the compliments along to my staff and let them know that they are doing a great job at making a... More 

Bossier City, Louisiana
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

It was exactly what I expected it to be; clean, well lit and quiet. There aren't many hotels in town and very few included breakfast. All the rooms have equally lame city views so don't go hoping too much. It's on the east side of town and located very close to the few amenities available in town. Overall, I recommend.... More 

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Cheyenne A, General Manager at Holiday Inn Express - Hotel & Suites, responded to this review

Good evening knwldge54, Thank you for taking the time to fill out a review for our property. I am glad that you enjoyed your stay at our hotel, and I apologize for the nearby area not living up to your expectations. I can definitely voice your and other guests' concerns at the next Chamber of Commerce and Dept. of Tourism... More 

Fort Worth, Texas
Level Contributor
37 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
2 of 5 stars Reviewed June 26, 2015

IHG Platinum guest, stayed two nights in June 2015. This is a slightly below average HIE, compared to the current brand standard. The building is older and lacks the attention to detail of newer custom-built HIE properties. The rooms are showing their wear in areas like fraying carpet, stained armchairs, and antiquated bathroom fixtures. There is an insufficient number of... More 

Was this review helpful? Yes
Cheyenne A, General Manager at Holiday Inn Express - Hotel & Suites, responded to this review

Good morning dpb132, I first want to say THANK YOU for being an IHG Rewards member and for being loyal to the brand, without guests like you, we wouldn't have jobs! To address your issues, I do apologize that what we have to offer is not up to your standards. I am disappointed that we did not meet your expectations... More 

Tuscaloosa, Alabama
Level Contributor
86 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed June 11, 2015

Made the mistake of going during the trade market place was packed and that was a good sign. The staff is warm and helpful to offer suggestions for local dinning. The room was clean and the property was very inviting. The breakfast was exceptional and lots of choices. The parking was my only issue and it really isn't an issue... More 

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Cheyenne A, General Manager at Holiday Inn Express - Hotel & Suites, responded to this review

Dear Bryan B, Thank yo so much for staying with us here in Athens! We are so appreciative of you, our corporate business travelers, and we try to accommodate you the best we can. Canton Trade Days are a huge event in this region and we routinely sell out every First Monday weekend. It sounds as though you are either... More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 20, 2015

The room was very nice, spacious - Breakfast was good - we loved the sausage gravy - only issue was there was NO HOT WATER during out stay. Starting the morning with a cold shower was not Fun! We stayed here and traveled to Canton for First Trade days - good location and was glad to be close. Front desk

Was this review helpful? Yes
Cheyenne A, General Manager at Holiday Inn Express - Hotel & Suites, responded to this review

Good afternoon Kelli W, I do so sincerely apologize about the plumbing emergency we had while you were in house. We got the situation handled as fast as we could. I'm sure you know, trying to get a commercial plumber on a weekend is as easy as pulling teeth. Our new Express Start Breakfast seems to be a crowd pleasing... More 

Katy
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed May 4, 2015

Ladies trip! The hotel was clean however we had requested two queen beds for our stay. Upon arrival we were told you can't request beds on standard rooms. Really then why doesn't it specify that when you book the hotel? In addition there was no hot water for 24 hours during our stay. The hotel recognized it and said they... More 

Was this review helpful? Yes
Cheyenne A, General Manager at Holiday Inn Express - Hotel & Suites, responded to this review

Dear ppcdslp, I am indeed sorry for the experience you had while here in Athens. We did have a plumbing problem this past weekend and we called a plumber and had him fix the problem as soon as we could. No insult was meant by the gifts left in rooms, my front office manager suggested the idea and I thought... More 

Kyle, Texas
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 23, 2015

The hotel offered everything I look for when traveling. The check-in process was quick and pleasant. The room was comfortable, quiet, well furnished and offered free Wifi. The complimentary breakfast included scrambled eggs, sausage, biscuits and gravy, pastries, oatmeal, yogurt and fresh fruit in a clean, spacious dining area. Check-out was a breeze. It was an enjoyable overall experience. Be... More 

Was this review helpful? Yes
Cheyenne A, General Manager at Holiday Inn Express - Hotel & Suites, responded to this review

Dear msray53, We thank you so much for taking some of your precious time to complete a review for us! I am always happy to hear that we were able to provide our guests with exactly what they need, precisely when they need it. I'm also pleased to hear that you enjoyed our recently revamped Express Start Breakfast. We do... More 

Rossville, Indiana
Level Contributor
104 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed December 13, 2014

Everything about our stay at this hotel was just fine. You know friendly staff, clean comfortable room, nice breakfast, all the good stuff; definitely would return. The interesting feature to watch for is the entrance from Highway 31. There is a triangular concrete median in the center of the driveway right as you turn in. It is designed for westbound... More 

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