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Quality Inn at Arlington Highlands

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121 East I-20, Arlington, TX 76018 (Formerly Comfort Inn Arlington)
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1 room 1 adult
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Quality Inn at Arlington Highlands
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108 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed 3 weeks ago

I was here this past week for work. Rooms were clean, free breakfast was a nice feature. Staff is Excellent!! I had no issues with my room and the manager seemed genuinely interested about my opinion of my stay.

Helpful?
Thank Chance W
1 review
5 of 5 stars Reviewed 4 weeks ago

The check in was fast and friendly. The manager called down to check to see if we were satisfied with the our stay. The room was clean, and Danny made breakfast a great experience. I will definitely be back : )

Helpful?
Thank Marsha A
ML2014, Manager at Quality Inn at Arlington Highlands, responded to this review

Dear Marsh A We are so happy to hear that you stay with is was excellent. We will share your kind words with our whole team. We are happy to hear that your room was clean and you enjoyed our breakfast. We look forward to having you come back soon! Thank you More 

Sao Paulo, SP
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed December 11, 2015

My stay there wasn't very pleasant. First, the room was not very clean, we even found french fries laying behind our night stand lamp. There were no face towels, just wash rags, the bathroom exhaustion was not working, we had no comforter on our bed and the only two pillows that were available were the size of sofa pillows.

Helpful?
Thank Carol C
ML2014, Manager at Quality Inn at Arlington Highlands, responded to this review

Dear Carol C We apologize for any inconvenience you may have encountered during your stay with us. We have brought this matter to the attention of our housekeeping manager and the staff has been retrained and matters have since been corrected. We appreciate your feedback that allows us to correct our mistakes Thank you More 

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Dexter, New Mexico
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common_n_hotel_reviews_1bd8 59 helpful votes
2 of 5 stars Reviewed October 16, 2015

I spend about 190 nights a year in hotels, and I have never had a more unhelpful front desk clerk that the little girl that checked me. She barely spoke, and when she did it was a mumble. Had to ask twice what side of the large property the room was on, finally pulled some teeth and found out about... More 

Helpful?
Thank William B
ML2014, Manager at Quality Inn at Arlington Highlands, responded to this review

Dear William B Allow me to apologize on behalf of my team for your check in experience. We have taken measures to retrain the staff so that no other guest has to experience an unfriendly staff member. This was an isolated incident but nevertheless has provided us with valuable feedback. Thank you More 

Winter Haven, Florida
Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed October 16, 2015

This was an older facility but very clean and comfortable, front desk clerk was very helpful, good hot breakfast, however it had an outdoor pool that by 4pm when we arrived was already heavily shaded and too cool to enjoy. Would liked to have had a nice jacuzzi soak after a long day of travel but they did not have... More 

Helpful?
Thank SHANE R
ML2014, Manager at Quality Inn at Arlington Highlands, responded to this review

Dear Shane R We are glad to hear that you had a pleasant stay with us. We apologize that the pool was shaded and you were unable to use it. We are working toward getting a hot tub installed at the hotel and hope to have it installed sometime very soon We hope that you will come back and visit... More 

Saint Paul, Minnesota
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed September 21, 2015

Management must have changed. 1. Motel no longer provides suitcase rests. 2. Hand towels at basin have been replaced by extra wash cloths. 3. In spite of my telling the desk clerk about a missing coffee carafe, it was not replaced during my stay. 4. At check-in the desk clerk told me the smoking room I'd reserved and paid in... More 

Helpful?
Thank Daniel V
MOBILE
Level Contributor
87 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed July 19, 2015

I stayed at this property June 28-July 4 2015. Right off I-20. Room 150, poolside. Check in was effortless, a gentleman named Rydiah was very courteous. Room was a bit dated, but sufficient for my stay. This property ranks very, very, high for me as far as proximity to shopping and restaurants, I mean crawling distance and variety! I had... More 

Helpful?
Thank WorldwideTee
Houston, Texas
Level Contributor
3 reviews
4 of 5 stars Reviewed June 7, 2015

my daughter and i stayed at this hotel last night. we were attending the rolling stones concert there. room was clean and comfortable. unforunatley i dont remember the desk clerks name. he was very friendly and helpful. the hotel is not a new hotel, but clean,and beds were comfortable. the only thing i could complain about was all the ice... More 

Helpful?
Thank vicki a
Siloam Springs, Arkansas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 19, 2015

I was some what satisfied with our stay at this Hotel. My Husband and I stayed there the during Spring Break 2015. I would have given it a higher rating but the room wasn't as clean as I hoped. What bothered me the most was that one of the pillow covers had some kind of stains. Luckily, I had packed... More 

Helpful?
Thank connie_m53
Houston, Texas
1 review
5 of 5 stars Reviewed May 13, 2015

My wife and I booked this hotel as it was listed as being the host hotel for a scottish festival we went to last week. The price was little high since we booked last minute but the rooms were clean. This is an older hotel but we loved the people at the hotel. The breakfast was good. They had a... More 

Helpful?
Thank Joshua S
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