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Quality Inn at Arlington Highlands

2.5 of 5 121 East I-20, Arlington, TX 76018 (Formerly Comfort Inn Arlington)
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Quality Inn at Arlington Highlands
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Quality Inn at Arlington Highlands
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89 reviews from our community

Traveler rating
    23
    25
    19
    8
    14
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28
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18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Longview, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

I will admit that I booked this room through a third-party booking service and, therefore, did not pay the full price listed on the Quality Inn site.That being said, I was well received when I arrived a bit early in the afternoon. I found the room clean, although it smelled of disinfectant (at least I knew it had been cleaned)... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 31, 2014 via mobile

When we called to ask about check in times, the lady was extremely curt and I thanked her for answering my question and she just hung up on me. When we arrived, my husband went to check in and she did not say NOT ONE WORD to him. Not one. Not even thank you or have a nice stay, nothing.... More

Was this review helpful? Yes 1
Arlington, Texas, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 27, 2014

I stayed with one person and purchased a 2 weeks (twice for a weekly rate on each week). The price was very reasonable compared to other hotels in the arlington area for that quality and locality. originally was given a nonsmoking room. We wanted a smoking room but we forgot to mention it to the clerk when we purchased the... More

Was this review helpful? Yes 2
Top Contributor
55 reviews 55 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 4, 2014

Decided on a spur of the moment to go to Arlington. Room was clean plenty of food choices. Big complaint seriously time to update the bathroom area. Grout was a little nasty. An the refrigerator was practically stuck to the floor because the microwave was so heavy. Nice room for the cost. Did not check out the pool or breakfast.

Was this review helpful? Yes 2
Kevin M, General Manager at Quality Inn at Arlington Highlands, responded to this review

Dear Chad H We are glad to hear that you had great stay with us during your visit to Arlington. All our guests really enjoy the restaurants and shopping that is close by. We apologize for the bathroom issue that you faced during your stay but we have begun our remodeling process and hope to have that complete by the... More

Abilene, Texas, United States
Top Contributor
53 reviews 53 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 4, 2014

I stayed here four nights. This is really a motel that has been refurbed into a Quality Inn with all exterior facing rooms. The rooms were fine, with enough room for a desk, king bed, and chair/ottoman. I wasn't expecting the small fridge & microwave in my room, they were added bonuses. The carpet and furnishings could use an upgrade,... More

Was this review helpful? Yes 2
Kevin M, General Manager at Quality Inn at Arlington Highlands, responded to this review

Dear Paul We thank you for you kind words and are really glad that your enjoyed you stay with us. We are constantly looking to improve and update our hotel and positive feedback from travelers like your self are extremely helpful. We wish you safe travels and hope to see you again in the near future Thank you More

2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 26, 2014

Our AC went out at home and couldn't be fixed until Monday, so my husband & I needed a room for a couple of nights. All of the hotels in Mansfield were booked due to soccer and softball tournaments. We decided on this "hotel" because of the location and I had a discount code (that the guy at the front... More

Was this review helpful? Yes 2
Kevin M, Manager at Quality Inn at Arlington Highlands, responded to this review

Dear April M We apologize for the inconvenience you may have incurred during your last visit with us. We assure that all our bedding is accordance to what our brand as determined appropriate for all our guests. We would encourage you to give us another try and allow us to correct any issues that you feel we fell short on.... More

Arlington
1 review
4 of 5 stars Reviewed May 14, 2014

Both front desk clerks were SMILING AND POSITIVE! Very clean room with comfortable bed and perfect location for our trip. good water pressure AND shower head. All was very well done. We appreciate it.

Review collected in partnership with Easytobook.com

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Kevin M, General Manager at Quality Inn at Arlington Highlands, responded to this review

Thank you for you kind words. we are delighted to see that you had a positive experience during you most recent stay. we will pass your words of encouragement on to our staff. We Thank you for your business and look forward to seeing you in the future More

Seattle, Washington
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 12, 2014

Lovely stay,quiet,breakfast good was excellent with lots of variety,rooms were clean, beds were comfortable. I definitely recommend this location. The price was excellent. Staff was very welcoming and accommodating.

Was this review helpful? Yes 2
Kevin M, General Manager at Quality Inn at Arlington Highlands, responded to this review

Great to hear that you enjoyed your stay! We love our guests! Sincerely, Kevin M General Manager More

Derbyshire England
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed March 11, 2014

We stayed here last September for three nights. The hotel is in an excellent location between two Malls. The Parks Mall for shopping but the Arlington Highlands Mall that the hotel is in was great for shopping and an excellent night life. Amazing restaurants and bars within walking distance. The place to be at night and right on the hotel’s... More

Was this review helpful? Yes
Kevin M, General Manager at Quality Inn at Arlington Highlands, responded to this review

Dear LCandSC, Thanks for the comments. We are in a great location with lots to do in the area! I have forwarded your suggestions to my entire team. Direct communication with our guests provides the best opportunity for us to improve. We hope to see you soon! Sincerely, Kevin M General Manager More

Senior Contributor
32 reviews 32 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed March 3, 2014 via mobile

I made reservation in January for March stay. Arrived at 4:00pm, check out was at 11:00am, room was ready at 9:00pm, gave front desk cell number twice to let us know when room was ready, NEVER got a call. Then had toilet problem @ 4:00am & NO to help. Front desk clerk was going to let toilet run over. My... More

Was this review helpful? Yes 2
Kevin M, General Manager at Quality Inn at Arlington Highlands, responded to this review

Dear Colleen, Thanks for the feedback. As a result of your feedback, I have personally taken steps to ensure that no guest encounters these issues with us again. I hope you'll give us another chance to show you our true standard of service and quality! Sincerely, Kevin M General Manager More

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Additional Information about Quality Inn at Arlington Highlands

Address: 121 East I-20, Arlington, TX 76018 (Formerly Comfort Inn Arlington)
Phone Number:
Location: United States > Texas > Arlington
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn at Arlington Highlands 2.5*
Number of rooms: 140
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Also Known As:
Quality Inn At Arlington Highlands Hotel Arlington
Quality Inn Arlington Highlands
Arlington Quality Inn

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