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Crowne Plaza Arlington Suites

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700 Avenue H East, Arlington, TX 76011
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Crowne Plaza Arlington Suites
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376 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
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The Woodlands, Texas
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Upon check-in, room was hot. The A/C was set to 60 degrees however the room was 72 at the thermostat but with only small duct for this room the temp kept rising and last checked it was 75...again at the thermostat. The room did face west and it was 101 outside but the heat coming thru the vent in the... More 

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Killeen, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Clean rooms, respectful staff and good service overall. Will definitely stay here again. Breakfast was actually breakfast and pretty decent taste. Room was big and bed was pretty comfortable. Well that's all I have to say about this hotel but it's a 200 word minimum so yeah lol.

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Dallas
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked this on Priceline-it was an express deal as we didn't want to spend too much on a quick trip to six flags. Priceline showed it to have a 3.5 star rating so we weren't concerned. Our room was clean and we were happy to get a sofa bed for our daughter. The bathroom had obvious, unrepaired water damage... More 

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Sonja G, Front Office Manager at Crowne Plaza Arlington Suites, responded to this review

Thank you for taking the time to give us your feedback regarding your recent stay. It was wonderful to hear that you were pleased with our clean guest room. Please accept our sincere apologies for any shortcomings you experienced with our guest bathroom and restaurant. Your satisfaction is important to us and we will be using the feedback you provided... More 

Arlington, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

I worked with the sales staff of this Crowne Plaza to set up rooms for a family reunion several months in advance. Everything that was offered was carried through to the letter of the contract and our group enjoyed their stay very much. Once the family, which some came from as far away as Tacoma and Oregon arrived, the staff... More 

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Sonja G, Front Office Manager at Crowne Plaza Arlington Suites, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you and your family enjoyed their stay. Again, thank... More 

Texas
Level Contributor
80 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very nice atrium style hotel. All staff very helpful & pleasant. We arrived early & they were very fast to accommodate us with an early check-in. Nice bar area. We stayed on 7th floor (top) & had a nice view. Room/suite is very large & decorated very nicely. Large tv in living area & bedroom. Bed was comfortable & pillows... More 

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Sonja G, Front Office Manager at Crowne Plaza Arlington Suites, responded to this review

Thank you for taking the time to write a wonderful review about your experience at our hotel. As an hospitality industry we take pride on providing superior customer services to our guest. I have share your comment with our team and they would like to join me to thank you for the positive feedback. We greatly appreciate you for sharing... More 

Vancouver Island, Canada
Level Contributor
203 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
3 of 5 stars Reviewed June 26, 2015

Stayed here for the Rangers game. Hotel is a bit tired looking. Situated next to two freeways but relatively quiet. Trolley will pick you up for the game. Buffet breakfast is quite good. Equinox restaurant does an okay job on pub fare. Bed was fine, pillow not so much

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Sonja G, Front Office Manager at Crowne Plaza Arlington Suites, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. It was great to hear that you enjoyed our breakfast in our Equinox Restaurant. Your satisfaction is important to us... More 

Level Contributor
217 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed June 16, 2015

Perhaps you should read this in be context of a traveler stranded for the night in Dallas. When we realized that we would be stranded in Dallas, I started looking at hotels near DFW, most of which were already booked. Found this one on TripAdvisor and booked it quickly. Reached the hotel at 12:30am and was out the door at... More 

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Brooklyn, New York
Level Contributor
34 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed June 3, 2015

We got a very good rate on this hotel and I have to say that it exceeded our expectations. It is not a new hotel (looks like a made over Embassy Suites) but is well maintained with a pretty interior. Our room was exceedingly large almost like a small apartment and very clean. We had problems with the TV reception... More 

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Louisiana
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed May 27, 2015

Room AC /Heat was not working at all the first night and we could not sleep... When we called the front desk nothing could be done until the next day. Went down to the front desk to discuss the problem and if we could be moved to another room and staff at the desk spoke and acted incompetent and a... More 

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Sonja G, Front Office Manager at Crowne Plaza Arlington Suites, responded to this review

Thank you for your review regarding your experience with the Crowne Plaza Arlington. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience you experience in your guest room. I was disappointed to hear that the staff did not assist you appropriately with your issue. As you can see by our... More 

Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed May 26, 2015 via mobile

It is hard to describe the total turnaround of a perennial winner. The !atmosphere used to be upbeat, and joyous. Now, unfortunately it is sad and lifeless. The staff exhibited a very melancholy attitude. Breakfast was definitely not up to par. The rooms need remodeling and the landscape outside, ie trees need pruning! After speaking with a number of employees... More 

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Stacey S, General Manager at Crowne Plaza Arlington Suites, responded to this review

Thank you for taking the time to let us know about your stay. I apologize for your disappointment with our service and breakfast. As you can see by our reviews and guest feedback, this is definitely not the experience that we are known to provide. Our entire team works hard to provide each and every guest with an exceptional experience.... More 

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