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Extended Stay America - Arlington

2.0 of 5
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1221 N. Watson Rd, Arlington, TX 76006 (Formerly Homestead Studio Suites - Dallas - Arlington)
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Extended Stay America - Arlington
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Ranked #42 of 60 Hotels in Arlington
A recent review
5 of 5 stars Reviewed January 28, 2015
saltydo
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52 reviews from our community

Traveler rating
    15
    3
    9
    7
    18
See reviews for
7
7
3
13
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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granbur
Contributor
11 reviews 11 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed March 3, 2015

We had a make a last minute reservation due to an early morning flight and expected bad weather. Hard to find the "lobby/check in area", they were remodeling. "Lobby" entrance was poorly lite since bulbs were missing [see review title!]. Checked into the room, smelled of cigarette smoke in a non smoking room. Tried to turn the 2 lamps next... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Arlington, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for the remodeling and experience in the room. I met with the staff, and we will make sure we are communicating with our guest to ensure the dish situation is not repeated. We continually work to improve our... More 

1 review
5 of 5 stars Reviewed January 28, 2015

I really enjoyed my stay at hotel. The staff was always friendly and very accommodating. I would strongly recommend this hotel to any of my friends and family. The location is convenient to major highways and close to entertainment venues.

Was this review helpful? Yes
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 27, 2015

I've stayed at many due to pleasure and homelessness. I love this place! Its spacious.... House keeping could be a lot better. The office staff is very nice! Its clisevto stores and restaurants and I like the setup. All the extended stays are different so it I enjoy seeing the updated properties its easier to compare. Reasonable price too!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Arlington, responded to this review

Thank you for providing us with details about your stay. Your comments in regards to our value and spacious rooms are much appreciated; yet, I was disheartened to read that our housekeeping staff was not to expectations. I will work with my housekeeping staff to review our cleanliness standards and procedures to ensure that your experience is not repeated. Thanks... More 

Happy Valley, Oregon, United States
1 review
3 of 5 stars Reviewed January 17, 2015

Bring your own hair dryer. Bring extra towels if you need more on the given day. You are only given 2 bath, 1 hand and 1 wash cloth. They will change them out if you bring them all to the front desk and give you a new pack but no extras. No dishes, pots and pans, etc. Beds were surprisingly... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Arlington, responded to this review

I appreciate you bringing your experience to our attention. Please accept our most sincere apologies for this great inconvenience. Upon check in you should of been told our procedure regarding dishes, pots and pans. These items are available at the front desk upon request. To ensure that a situation like yours doesn't happen again, I will be speaking with all... More 

Coulmbus
Contributor
16 reviews 16 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 15, 2015

As an avid Trip Advisor contributor, and reviewer reader- I made a hasty, last minute, online reservation to a cheaper hotel in the area of where the 1st College Football Championship would be played (Arlington, Texas) and THEN checked trip advisor after the booking. Our primary visit was to attend The Ohio State University Buckeyes vs the Oregon Ducks College... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Arlington, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad to hear that you were pleased with our staff, grab-and-go breakfast and free Wi-Fi. As well, I'm happy that we were able to provide you with a nice room with a fully equipped kitchen at an affordable rate. Thank you for choosing Extended Stay... More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 1, 2014

So my husband and I reserved a room since we were going to the cowboys game on Sunday. We got in very late.. Like 5am late. The lady up front was very nice but the room was atrocious. It smelled horribly of smoke and there were dead and some dying bugs on the table and bugs on the bed and... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Arlington, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the pests and cleanliness issues in your room and that no apology was issued is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, we will coach the staff to ensure that our rooms are being properly cleaned... More 

Kansas City, Missouri, United States
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 20, 2014

On Friday, Oct. 17, 2014 I called to make a reservation while I was traveling via car to Dallas. I was told that I had to cancel by 6pm, but at no time was I told that the room is pre-paid daily. I arrived at the hotel around 10:45 p.m. after 8.5 hours on the road. There were two Guest... More 

Was this review helpful? Yes 3
Gatesville, Texas
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed October 12, 2014

The room was clean nothing fancy but clean and ok for 2 nights. The girls that checked me in were friendly and helpful.The only complaint was it is a kitchenette but no cooking pans and microwave did not work.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Arlington, responded to this review

Thank you so much for posting a review of our hotel. It's great to hear that you enjoyed your time at our hotel. I would like to apologize for the lack of cooking equipment in your room. We recently changed our system so that guests may now customize their own kitchens with just the items each guest would need. I... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 29, 2014

I was here to help a friend move and made reservations for a non-smoking room, but when I got there unbeknownst to me they gave me a smoking room. Once I entered the room, I noticed there was a huge red stain on the carpet. Then I noticed stains on the pillow cases, pillows, mattress pads, mattress cover and mattress.... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Arlington, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the condition and cleanliness of your room is truly regrettable. We are very sorry for your experience. To prevent this from happening again, my team is ensuring that this room is thoroughly cleaned and sanitized. We will also be... More 

Corpus Christi
Contributor
19 reviews 19 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 25, 2014

We stayed here for a week and we were pleasantly surprised by our experience. We rarely stay anywhere for that length of time so our friend booked us this property at a reasonable rate. The front desk staff were very friendly and helpful. My only complaints were that the phone in our room didn't work and they never seemed to... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Arlington, responded to this review

We read your review, and would like to thank you for writing such great things about your stay with us. We are thrilled to hear that we exceeded your expectations and that our staff provided you with quality service. Thank you again for posting your review. We do hope that you will return to our hotel, or any of our... More 

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