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Sheraton Arlington Hotel

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1500 Convention Center Drive, Arlington, TX 76011
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Sheraton Arlington Hotel
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Sheraton Arlington Hotel
Sheraton Arlington Hotel
Sheraton Arlington Hotel
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471 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hurst, Texas
Senior Contributor
49 reviews 49 reviews
25 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed one night in the Sheraton. We had trouble finding a place to park the entire stay. I'd think the hotel would reserve parking for paying guests. For a 3 1/2 star property, the room seemed smallish when compared to a Marriott, Hyatt or Omni. It was clean, quiet and everything worked fine. I still don't understand why all better... More 

Was this review helpful? Yes
Nancy S, General Manager at Sheraton Arlington Hotel, responded to this review

Thank you for the feedback regarding your recent stay. I sincerely apologize for any inconveniences you encountered during your stay. We work hard to deliver an exceptional guest experience, and it seems we fell short. I have addressed your issues and concerns with our entire Hotel team. We are conveniently located to AT&T Stadium, Globe Life Park, Six Flags over... More 

Austin, Texas
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

hotel is in good shape, with attentive staff. modern sheraton update (linens, etc.), and staff is friendly. can't give it 5 stars - least expensive entree item in restaurant = $26k for a chicken breast. And restaurant is empty. SPG Club well appointed and staff is great. Front desk staff always helpful, as is maintenance if I call with a... More 

Was this review helpful? Yes
Nancy S, General Manager at Sheraton Arlington Hotel, responded to this review

Thank you for the positive feedback regarding your recent stay. We are happy to hear that from our front desk to maintenace staff all your needs are taken care, and we look forward to welcoming you again in the future! More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

A good hotel but I had my catalytic converter stolen off my truck and my bill was over $7200 to fix. I think this is in a really bad neighborhood be cautious with your valuables. I think they need security out in their parking lot areas. They have cameras but that doesn't seem to be good enough.

Was this review helpful? Yes 2
Nancy S, General Manager at Sheraton Arlington Hotel, responded to this review

Thank you for taking the time to leave feedback regarding your recent stay. More 

Joplin, Missouri
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

first night here.... Seemingly safe parking, yet our exhaust system was stolen from our Dodge Ram, while parked close to building and convention hall. Staff was friendly and tried to help, but there is very little camera coverage. Guess security was busy too. $7500. Worth of repairs to our truck and 1k deductible. Kind of makes it an expensive stay.... More 

Was this review helpful? Yes 2
Nancy S, General Manager at Sheraton Arlington Hotel, responded to this review

Thank you for taking the time to leave feedback regarding your recent stay. More 

Navarre, Florida
Top Contributor
182 reviews 182 reviews
21 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed February 20, 2015

Second year here for a conference. Initially some confusion on me being reflected as a no show, however the desk clerk really went to work for me and found a nice room. As I walked into the room I remembered I hadn't found out if a refrigerator was to be put in there however, when I came back to the... More 

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Nancy S, General Manager at Sheraton Arlington Hotel, responded to this review

Thank you for the positive feedback regarding your recent stay. We look forward to welcoming you again in the future! More 

Pontiac, Illinois
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 17, 2015

We were here on a business trip and our company always puts two per room with double beds. Not the case when we got there and in our room we found a king bed and a roll-a-way. Went back downstairs to ask about it and they told us this is all they had. Also we made complaints about getting WIFI... More 

Was this review helpful? Yes
Nancy S, General Manager at Sheraton Arlington Hotel, responded to this review

Thank you for the feedback regarding your recent stay. I sincerely apologize for any inconveniences you encountered during your stay. We work hard to deliver an exceptional guest experience, and it seems we fell short. I have addressed your issues and concerns with our entire Hotel team and we hope to earn back your trust and see you again in... More 

Little Rock, Arkansas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 16, 2015

I'll start with the only good, the buffet breakfast was very good and the servers very attentative. Now, let me sum up this hotel as totally not worthy of the premium price. I paid $240 for a club level room. No concierge on duty, musty smell on 18th floor, shower/bath tub drained very slow, internet would not connect, and something... More 

Was this review helpful? Yes 1
Nancy S, General Manager at Sheraton Arlington Hotel, responded to this review

Thank you for the feedback regarding your recent stay. I sincerely apologize for any inconveniences you encountered during your stay. We work hard to deliver an exceptional guest experience, and it seems we fell short. I have addressed your issues and concerns with our entire Hotel team and we hope to earn back your trust and see you again in... More 

Manassas, Virginia
Top Contributor
87 reviews 87 reviews
7 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed February 4, 2015

We stayed here while attending a conference at AT&T Stadium. Our room on the 10th floor for Starwood preferred members was updated, chic and worthy of 4 stars. A very pleasant stay. Happy hour at the bar features two small glasses of wine for $5 total, an enjoyable plus.

Was this review helpful? Yes 1
Nancy S, General Manager at Sheraton Arlington Hotel, responded to this review

Thank you for the feedback regarding your recent stay. We are extremely happy to hear the Hotel and Staff met your needs and made your stay a memorable one. We thank you for being a Starwood preffered member and we hope to see you again! More 

Las Vegas, Nevada
Senior Contributor
42 reviews 42 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 3, 2015

The customer service at this hotel is exceptional. The van driver, the front desk personnel are 5 star material. They're the only reason this hotel gets four green dots from me. The hotel itself is in need of an update, stat! I'm sure that's an expensive proposition but the location of this hotel is excellent if you want to walk... More 

Was this review helpful? Yes
Nancy S, General Manager at Sheraton Arlington Hotel, responded to this review

Thank you for the feedback regarding your recent stay. We are happy to hear all our staff was able to deliver exceptional service as we strive hard for every guest to leave happy and refreshed. We are conveniently located to AT&T Stadium, Globe Life Park, Six Flags over Texas and the Arlington Convention Center. We are hoping to update the... More 

Philadelphia, Pennsylvania
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 2, 2015

I stayed here while attending a Conference Sponsored by the company I work for, although it wasnt held here due to the amount of people attending, Im sure they have big meeting rooms. This hotel is a beautiful! property, it has many amenities and from what I saw it is right in front of Six Flags so I'm sure that... More 

Was this review helpful? Yes
Nancy S, General Manager at Sheraton Arlington Hotel, responded to this review

Thank you for the positive feedback regarding your recent stay. We are happy to hear our staff was friendly and your stay was great! We are conveniently located to AT&T Stadium, Globe Life Park, Six Flags over Texas and the Arlington Convention Center. We look forward to welcoming you again in the future! More 

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