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All 60 Arlington hotels

Sheraton Arlington Hotel

3.5 of 5 Hotel   |   1500 Convention Center Drive, Arlington, TX 76011
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Ranked #19 of 60 hotels in Arlington
A recent review
3 of 5 stars reviewed yesterday
Chris B
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425 people have reviewed this hotel

Traveler rating
    138
    144
    86
    31
    26
See reviews for
118
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed yesterday NEW

I chose the hotel for the Starwood brand and location. The location turned out great, but the brand was poorly represented. The hotel staff were not helpful and provided misinformation on multiple occasions. The entire team at this hotel needs some serious customer service training and education on their property.

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Contributor
16 reviews 16 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Loved the accommodations but breakfast room service really needs some work. The first time I tried the door hanger for early delivery and ordered one of the dishes to be an egg whites omelet with vegetables and no cheese. Sent the complete opposite. So the next morning I called the order in so there was no confusion as to how... More

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Nancy S, General Manager at Sheraton Arlington Hotel, responded to this review

Thank you for the feedback. I am truly sorry to hear we could not get your breakfast order to you correctly. I have addressed your issue with our Food and Beverage department. Please don't let this experience overshadow the Sheraton brand as a whole and we hope you visit our Hotel again so we can make sure you have a... More

Lubbock, Texas
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed July 28, 2014

I have stayed at this hotel several times of the years but this time left me with a poor impression. Pulled up to the driveway and went inside to check in. I was checked in quickly and given a room on the SPG floor. Upon returning to my car, there were two bell stand gentleman standing outside near the podium.... More

Was this review helpful? Yes 1
Nancy S, General Manager at Sheraton Arlington Hotel, responded to this review

Thank you for your detailed feedback regarding your most recent stay. Please accept my sincere apologies for the lack of customer service you found when visiting our Hotel. This is obviously not an accurate portrayal of the Sheraton Service Culture and your services issues have been addressed. I have also spoken to our Housekeeping department about your other issues and... More

Tulsa
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed July 25, 2014

Sheraton Hotels in general have just gone downhill in past years and this one is no exception. We spent the previous night in the Omni and this is in no way compares. We stayed here because it was within walking distance to the ballpark. That I would have to say was nice. We went to the company party and didn't... More

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Midland, Texas
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed July 25, 2014 via mobile

We stayed at the Sheraton for our anniversary and weekend with friends. We were on club level and had an email asking if we were celebrating anything during our stay. I told the lady what our visit was for, it was not recognized in any way. Why ask? Club level rooms are no different than any other level. The club... More

Was this review helpful? Yes 1
Austin, Texas
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 24, 2014

We stayed at the Sheraton to attend an event at the AT&T Center. This hotel is conveniently located near Six Flags, The Ballpark, the Convention Center and the AT&T Center in Arlington. We were able to easily walk the mile to the stadium, and never felt unsafe traveling between there and the hotel. We we also able to save on... More

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Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 22, 2014

I arrived to the hotel and within 30 minutes had to change rooms twice. Both rooms were on the 16th floor and the air condition was broken, also there were flies everywhere and a very unpleasant odor. I finally settled on the 10th floor. The rest of the stay was ok but there was some odd things such as tissue... More

Was this review helpful? Yes 1
Philadelphia, PA
Top Contributor
214 reviews 214 reviews
60 hotel reviews
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed July 21, 2014

This hotel is average. The location is great if you are going to a Rangers or Cowboys game, or to Six Flags. Parking is free for hotel guests and the outdoor pool area looks nice. Fitness center had a lot of cardio machines and a set of free weights, but not many weight machines. It was also not very clean,... More

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Savannah, Georgia
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 19, 2014

Great location, price, room, pool. Staff members were all very friendly, helpful and professional. The only downside was many dogs in surrounding rooms that barked almost non stop! I like dogs, but come on, leave them with a trusted friend, they're obviously not having a great time in the hotel room by themselves. Your barking dog ruined my stay at... More

Was this review helpful? Yes 1
Los Angeles
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 16, 2014

Comfortable room/bed. Small but clean bathroom. Ample free parking. The only noise we heard was from the theme park. Hotel lobby seemed to have everything. Wish the club service room had longer hours.

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Nancy S, General Manager at Sheraton Arlington Hotel, responded to this review

Thank you for your feedback. We were pleased to her you enjoyed your stay and found the Hotel clean and comfortable. Along with providing great customer service we strive to provide the level of service expected from our valued guest. We look forward to a possible future return. More

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Additional Information about Sheraton Arlington Hotel

Address: 1500 Convention Center Drive, Arlington, TX 76011
Phone Number:
Location: United States > Texas > Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Arlington Hotel 3.5*
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Also Known As:
Sheraton Arlington
Arlington Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
The Sheraton Arlington Hotel offers guests a comfortable and convenient experience, with complimentary airport shuttle service and located near Six Flags, Cowboys Stadium, and Rangers Ballpark. ... more   less 
Number of rooms
310

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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