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Hilton Garden Inn Dallas / Arlington

Certificate of Excellence
3.0 of 5
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2190 E. Lamar Boulevard, Arlington, TX 76006
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Hilton Garden Inn Dallas / Arlington
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Ranked #4 of 60 Hotels in Arlington
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Tim R
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247 reviews from our community

Traveler rating
    140
    65
    29
    8
    5
See reviews for
71
37
12
98
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

love this hotel, I specifically come to this hotel overtime I come to Dallas, one of the reasons is specifically due to the wait staff in the morning. They stopped serving hot coffee/tea/hot chocolate, so I do not see the point of the hot cookies.....can figure out why they cheaped out of this one....

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review

Dear Tim R, Thank you for your time in reviewing our hotel. We appreciate hearing from you and are glad to know you have enjoyed your stays and the level of service we provide. Thank you especially for recognizing the staff, I will be sure to share your kind comments. We will take your feedback regarding coffee service under consideration... More 

Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 1 week ago

Your normal HGI. Staff was very helpful and friendly along with great service. The cons were that breakfast was $12.95 ,and by the price of the room it should have been free. And one night after the game ( which is extremely close and convenient as well as Six Flags and AT&T Stadium) the room wasn't cleaned. Plus the walls... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review

Dear Tyler H, I'm so glad you enjoyed your stay. It is wonderful to know that you found our rooms comfortable and our associates friendly. Your review, which highlights strengths and areas for improvement, is welcomed and appreciated as it fosters improvement. Thank you for staying with us. Best, John Henry General Manager More 

Angleton, Texas
Contributor
13 reviews 13 reviews
5 of 5 stars Reviewed 2 weeks ago

I travel for business and it can get pretty old. Not at this hotel. I loved it! The staff was friendly, just what you expect from good Texas folk, but they were also professional in every way. I thought the hotel was brand new from the look of the grounds and the hotel itself but was told it was 5... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review

Dear Dina D, Thank you for taking the time to share your review with us and other travelers. I’m pleased to hear that you were able to enjoy our comfortable accommodations and friendly service while in town on business. There is no better compliment than a return visit, so we hope to see you again soon. Best, John Henry General... More 

Wellsville, Ohio, United States
Contributor
12 reviews 12 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Came to this hotel for a concert in Grand Prairie at the baseball field booked this hotel last minute because I wasn't going until the last minute, on the site it said they were going through renovations and I was nervous about that but it was a good price so I just went for it. If you are going for... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review

Dear Alexis A, We are delighted that you took the time to write. Your review, which highlights strengths and areas for improvement, allows us to monitor and enhance our guest experience. Our team works hard to provide a pleasant stay, so we appreciate knowing you felt comfortable during this last minute trip. We thank you for your patronage and hope... More 

Lake Jackson, United States
2 reviews
4 of 5 stars Reviewed 4 weeks ago

When I travel to Arlington (at least for the last few years), I usually stay here at this HGI. The staff is very friendly and really work with me on the rare occasions that I have had problems. The problems have been relatively minor and the staff has resolved happily and quickly. I plan on staying here again in the... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review

Dear Alfred S, Thank you for your review and recommendation of our modern hotel and ample amenities. I’m pleased to hear that our accommodating staff made for a nice experience. We enjoyed having you as our guest, and we look forward to your next visit. Best, John Henry General Manager More 

Houston, Texas
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Hotel's great, staff are wonderful, but the small feather pillows are terrible...the mush - i and you end up digging them out of the headboard, and no foam ones to be had...couldn't sleep...bring your own!! Pool is heated, thank goodness, so bring your suit!

Was this review helpful? Yes
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review

Dear jessshows, We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. Your kind comments, which highlight our successes and areas for improvement, are appreciated as they foster change for the better. Thanks again and we look forward to... More 

Billings, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

My husband & I celebrated our 45th wedding anniversary in this hotel & had a wonderful experience. The location was perfect, the amenities fitting & the staff was perfect. The accommodations were clean and very comfortable. We enjoyed our trip & would recommend to everyone!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review

Dear Loraine H, Happy Anniversary! Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel for this special occasion and we hope to see you again next... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

With a late night check in after a 7 hour drive walking into this clean,crisp, quiet, fresh room with sleep number beds we were able to sleep as if we never left home. service was awesome and location was perfect. Cant wait to stay again.

Was this review helpful? Yes
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review

Dear jflow1976, We are delighted you took the time to share your kind review; we value your comments. It’s wonderful to know your stay was pleasant. I’m glad you enjoyed our friendly service and great location. Thank you for staying with us and we look forward to seeing you again. Best, John Henry General Manager More 

dallas
1 review
5 of 5 stars Reviewed March 11, 2015

Clean room, good food and first rate customer service that really cares about its customers. Based on our first stay at the Hilton Garden Inn, we have become customers for life. The hotel is conveniently located in Arlington for sports, restaurants and shopping.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review

Dear jean9rain1, Welcome to the Hilton Garden Inn brand! Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced due to our friendly service and good location. On behalf of our entire team, I thank... More 

Auburn, United States
1 review
5 of 5 stars Reviewed March 5, 2015

We stayed here due to the hotel's proximity to AT&T Stadium - comfortable beds, and great staff! Excellent restaurant next door - Sawgrass Steak House. Had an excellent breakfast in the morning, staff knowledgeable on directions.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review

Dear Ann Marie W, Thank you for your kind review and recommendation! I’m thrilled to know your stay was pleasant and that you had a good night's rest. I will be sure to share your kind comments with our entire team as they work hard to make our guests feel at home. Best, John Henry General Manager More 

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