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Hilton Garden Inn Dallas / Arlington

Certificate of Excellence
3.0 of 5
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2190 E. Lamar Boulevard, Arlington, TX 76006
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1 room 1 guest
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Hilton Garden Inn Dallas \/ Arlington
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299 Reviews from our TripAdvisor Community

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Traveler rating
    172
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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Elk Grove, United States
3 of 5 stars Reviewed 2 days ago NEW

Awesome comfortable bed, but lack of quality TV makes it a mood point. Not even HBO. Was limited to watching pretty much ESPN for three days there. At least Little League World Series was on. The $ amount for this room definitely should include "In Room" Movies or at the very least, HBO.

Review collected in partnership with Hilton Garden Inn

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Texas
2 of 5 stars Reviewed 2 days ago NEW

Beds are some kind of air jacked up thing. Won't adjust. Manager has problems. Nasty food left out 24hrs in lobby. Ice machines inop. Hair in bed and bathrooms. Parking is insufficient. Certainly won't be making a return trip there, 1st bad review I've ever written.

Review collected in partnership with Hilton Garden Inn

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Raleigh, North Carolina
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

was here for business. easy to find. nice hotel. great breakfast. good value. close to amusement park and ball park if you have time to enjoy. staff was very friendly. only complaint is no USA Today newspaper for either day I was there. They said it ran out but never saw it.

Review collected in partnership with Hilton Garden Inn

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ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review

Dear B.D., Thank you for sharing your review and recommendation. We’re pleased to hear our clean hotel, friendly staff, and convenient location made for an enjoyable stay. I'm very sorry you did not receive your paper. We appreciated having you as our guest, and we hope you’ll visit us again soon. Best, John Henry General Manager More 

Level Contributor
85 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 1 week ago

I am a loyal Hilton customer and this facility was up to the standard that I expect. No problem with room, wifi, amenities. We were only in the room for a short period of time but everything was great. One tip - this hotel is large so if you have trouble walking be sure to ask if you are close... More 

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ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review

Dear Vwhitecpa, Thank you for taking the time to share your kind review. I’m glad you found our amenities ample, accommodations pleasant and staff friendly. We are delighted to be your hotel of choice when in the area. Best, John Henry General Manager More 

Monroe, Louisiana
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

We definitely will be staying here next time we are in the area. This place is wonderful and close to everything we wanted to see. Great Restaurants were not far. We did not try the Breakfast buffet but enjoyed the fresh coffee and cleanliness of the hotel. The staff was welcoming and the hotel smell very clean. In fact even... More 

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ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review

Dear KathieMae1970, Our associates understand and believe that our valued guests deserve an exceptional stay and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant stay. I appreciate you taking the time to... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stay at the Hilton Garden Inn (Arlington) often when we go to a Rangers game or Six Flags. They are always busy. This trip, check-in started late so we stood in the lobby for close to an hour. This pushed all of our plans for the afternoon back and really put a damper on the trip.

Review collected in partnership with Hilton Garden Inn

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ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review

Dear Roby P, We sincerely regret your experience. I apologize that we did not have a room ready for your 3PM arrival. This is definitely not up to our standards and I’m sorry for any frustration caused. I appreciate you taking the time to share you review; we will use it to foster improvement for future arrivals. Best, John Henry... More 

Chicago, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff at this hotel is PHENOMONAL!!!!! I stayed at this hotel from February thru August and they became my family! I travel frequently for business, and have stayed at many other Hilton Garden Inns. None compare to the staff at this location. They go out of their way to make you feel right at home. Trina and Cera definitely... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review

Dear Michelle G, It is fantastic to hear that your stays have been enjoyable! We thank you for your compliments regarding our our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write. Best, John Henry General Manager More 

Bath, New York
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My familly and I are here tonight after a long drive. Pros: The hotel lobby is clean and modern. The hotel and our room has a very nice smell. Our room is spacious and great view of Six Flags. Cons: We noticed that our bathroom had small ants crawling up wallpaper, and I decided to call front desk to inform... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review

Dear sammyc213, We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. I'm very sorry for the way we handled the situation; please forgive our lapse. Your satisfaction is very important to... More 

Austin, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

My work takes me to Arlington fairly frequently, and the only reason I don't stay at this hotel are when the rates are significantly above the nearby Hilton and Hampton Inn . I'm welcomed as a fairly frequent returning guest every time, the beds are comfortable, the showers are large, it's walkable to dining options nearby, and has nice modern... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review

Dear Stephen R, We appreciate you sharing your kind recommendation. It’s great to hear that you enjoyed our friendly service, modern accommodations and central location. Thank you for your time in reviewing our hotel. Your words serve as encouragement to our associates who strive to provide a pleasant stay. Best, John Henry General Manager More 

Houston, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff was warm and inviting from the beginning, which is ideal after a long business day. The beds are also very comfortable and the rooms are very well kept. I would recommend this hotel to anyone in the future. Reserving at a Hilton hotel has always been a good experience for me.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review

Dear Sarah F, Thank you for your review and recommendation of our modern hotel and ample amenities. I’m pleased to hear that our comfortable room and friendly service made for a nice experience. We enjoyed having you as our guest, and we hope you’ll visit us again soon. Best, John Henry General Manager More 

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