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Candlewood Suites - Arlington

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2221 Brookhollow Plaza Drive, Arlington, TX 76006
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Candlewood Suites - Arlington
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120 Reviews from our TripAdvisor Community

Traveler rating
    59
    35
    11
    6
    9
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46
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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travelpiot65
Level Contributor
99 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This is sort of your no frills hotel. The hotel is very clean and so are the rooms. They have a mini suite with kitchen appliances utensils and so forth. Nothing fancy about the rooms or the location. Has a nice outdoor patio. There are a couple of restaurants close by within walking distance. Overall not bad.

Was this review helpful? Yes
Steve S, Front Office Manager at Candlewood Suites - Arlington, responded to this review

Thank you for taking the time to review your experience here at the Candlewood Suites-Arlington. We appreciate all feedback given to us by our guests. More 

Level Contributor
4 reviews
2 of 5 stars Reviewed 2 weeks ago

No ice machines in the entire hotel! (Atleast this is what staff told us.) We were told that you have to use the ice machine in the freezer in the room, which never did make any ice. The hotel advertises breakfast items in the morning, not so much as a cup of coffee available. The room was clean, but overall... More 

Was this review helpful? Yes
Steve S, Front Office Manager at Candlewood Suites - Arlington, responded to this review

I apologize that we did not meet your expectations during your stay with us. We work to provide a pleasant stay for all our guests. I will take the information you provided in your review and make sure that our freezers are working properly, as well as make sure that new guests know where the breakfast items are located. Thank... More 

Arlington, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

I sold my house and stayed at the Candlewood Suites in Arlington for 3 months. This hotel has the most amazing staff. Everyone and I mean everyone from the front desk to housekeeping where fantastic. The property is beautiful, centrally located yet very quite. The in house "free" laundry room is always clean and all the machines work fantastic. If... More 

Was this review helpful? Yes
Steve S, Front Office Manager at Candlewood Suites - Arlington, responded to this review

Thank you for taking the time to review your stay! We really enjoyed having you here! You were always so pleasant to all of our team members. We were really sad to see you go. But we are here if you ever need to stay! Thank you again! More 

Oklahoma City, Oklahoma
Level Contributor
40 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had an overnight in Arlington this weekend and we were very comfortable at this hotel. The room was very clean, the bed was very comfortable and linens were as well. We had a suite with a kitchenette. We didn't use it but it was very clean. The front desk employees were friendly and helpful and they even had a... More 

Was this review helpful? Yes
Steve S, Front Office Manager at Candlewood Suites - Arlington, responded to this review

Thank you very much for taking the time to review our hotel! We are glad you had a great experience during your stay. Please come back and see us when you are in Arlington! Thank you again! More 

Pueblo, Colorado
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Freda was wonderful at the front desk. She was friendly and gave a good overview of the area. The location is not right next to the road, which means that it can be harder to find, but the major upside is that you are guaranteed a quiet stay. There is a trolley service that takes guests to and from Six... More 

Was this review helpful? Yes
Steve S, Front Office Manager at Candlewood Suites - Arlington, responded to this review

Thank you for your kind comments! And for taking the time to review our hotel! I hope that next time you are in Arlington you come back and see us! Thank you again for your review. More 

Albuquerque, New Mexico
Level Contributor
22 reviews
5 hotel reviews
3 of 5 stars Reviewed May 21, 2015

This hotel had a mishap with the sprinkler system on first floor and was being remediated when we stayed. No pantry or fitness center during remodel. It also smelled. So, ask if remodel has been completed before staying here. It was also very hard to find, but Candlewood Suites usually are.

Was this review helpful? Yes
Steve S, Manager at Candlewood Suites - Arlington, responded to this review

Thank you for taking the time to write a review for our hotel. We find all feedback good feedback, as we take information provided to improve all guest stays. We have completed our remodel since your stay in February. We thank you again for your review! More 

Chicago, Illinois
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed May 13, 2015

The hotel is located in a good and safe location with easy access to / from highway. Prices were fairly reasonable. Rooms are basic but have good sized bathroom and fully equipped kitchenette within should you need to cook. I stayed 2 nights here. First night was fine. My lower than average rating is largely due to the giant cockroach... More 

Was this review helpful? Yes 1
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review

We are so sorry for your experience! That most definitely should have been handled differently, and for that I apologize. The front desk team is now being retrained on matters such as this. We do hope that you will consider us again in the future. Our hotel has a program in place to prevent a situation like this. Thank you... More 

Arlington, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 5, 2015

I knew I would be needing a place during the week for an extended period of time, so I scouted the local area and narrowed my options. I even stayed at a different hotel initially at the recommendation of a friend. But that only lasted 1 trip. Since changing to Candlewood Suites Arlington, I have had a great experience. Most... More 

Was this review helpful? Yes 1
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review

Thank you for such kind words! We do hope that each guest has the best experience while being away from home. Thank you! Steve Santoya-Shufeldt General Manager More 

Level Contributor
5 reviews
1 of 5 stars Reviewed May 3, 2015

Booked this hotel to stay over the weekend ( check in friday and check out sunday) as I was going to visit a friend in Texas. Due to storms and tornado warning, I decided to do not travel friday morning in order to avoid strong storms along the way. When I called the hotel to check my options and try... More 

Was this review helpful? Yes
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review

I am sorry to hear we did not meet your expectations during your stay. We strive to provide the best service possible to our guests and I regret that we fell short of this goal. Thank you for taking the time to post about your experience. It takes reviews and comments like yours to help us continue to improve our... More 

1 review
1 of 5 stars Reviewed May 2, 2015

Was excited to stay at a location so close to Six Flags and Ranger Stadium. That was the extent of the excitement. Not a "hotel feel" by any means....more like a motel. No lobby space or adequate business center. Hallways and rooms smelled like smoke even though they were non smoking rooms. Was checked in by Freda. She was less... More 

Was this review helpful? Yes
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review

We are sorry to hear that we did not meet your expectations. We strive to provide a great hotel and great customer service. I apologize that we did not follow through with that on your stay. We will use this as a training opportunity, as we do not want other future guests to have the same experience. Thank you for... More 

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