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Candlewood Suites - Arlington

2.0 of 5 2221 Brookhollow Plaza Drive, Arlington, TX 76006
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Certificate of Excellence 2014
Candlewood Suites - Arlington
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Candlewood Suites - Arlington
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95 reviews from our community

Traveler rating
    51
    28
    7
    4
    5
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40
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
2 of 5 stars Reviewed 2 weeks ago

We stayed here for one night for a Cowboys game. We had a Queen suite. The room looked clean enough, but had a terrible smell - stale smoke mixed with sweat. This was supposedly a non-smoking room. The arms of the recliner were shredded - needed to badly be replaced. There was no lobby - just a front counter which... More

Was this review helpful? Yes
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review

We sure are sorry that your experience not a good one. We are working with maintenance and housekeeping to determine what odors there may be on the floors and particularly in the non smoking rooms! The hotel lobby is quite small, however we hope you will consider us again and give another try! More

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here one night for the Cowboys v. Saints game. The hotel staff was very friendly but the room was too small for the price. We had a Queen bed studio Suite for $129.99 way too much but we wanted to be close to the stadium and all other hotels were sold out in the surrounding... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites - Arlington, responded to this review

Dear I_Nero, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff. However, we’re sorry we fell below your expectation regarding the rates. We will look into this concern.I assure you that the feedback of our hotel will be reviewed and... More

Denton, Texas
Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My grandson and I were attending the Rangers game on 9/27 and I decided I didn't want to fight traffic after the game. So I booked a one-bedroom suite at the Candlewood Suites. First, the Pros . . . and there are quite a few. CS is really close to the Ballpark, although just a bit too far to walk.... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites - Arlington, responded to this review

Dear McMaggie, Thank you for your recent stay with us and for reviewing our property. I am pleased to hear that your check- in went smooth and that you found our staff commendable. On the other hand, please accept our sincerest apologies for any inconvenience the condition of the room and the air condition system may have caused you. We... More

Contributor
16 reviews 16 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 26, 2014

I drove up to Dallas from Austin for a preseason game with a friend and was pleasantly surprised with the service. The front desk agent was very accommodating and although the hotel did not offer shuttle service to the stadium, we were able to find parking without a problem. Everything is within minutes with plenty of restaurants and bars for... More

Was this review helpful? Yes 1
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review

We look forward to seeing you again! Thanks for the nice comments about our hotel!! More

1 review
5 of 5 stars Reviewed August 21, 2014

Very impressed with the room. Staff was very friendly and the amenities were awesome! Very close to popular attractions and only a short train ride into Dallas or other areas in the metroplex! I stayed in a few other hotels but this one takes the cake! For the price of course!

Was this review helpful? Yes
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review

THank you for such kind words! We appreciate it and hope to see you again on your next visit to the Arlington area. If you want, you can stay as long as you like!! More

Killeen, Texas
1 review
2 of 5 stars Reviewed August 18, 2014

My husband and I took our three small grandkids to six flags on the weekend of 15 Aug. 2014 and our stay at Candlewood Suites wasn't as great as past experiences at other hotels. When we arrived the guests and staff were all outside of the hotel due to smoke alarms going off and the fire department searching for a... More

Was this review helpful? Yes
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review

I sincerely apologize for your experience at our property. We did have an unfortunate experience with the fire alarm. We apologize for the way that your reservation was handled, which is not typical of our team here. Again, I apologize for your experience with this isolated incident and we have taken actions to prevent these issues from happening in the... More

Murchison, Texas, USA
Top Contributor
68 reviews 68 reviews
11 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed July 31, 2014

I've never stayed at a hotel that didn't offer some kind of breakfast! That being said, this was close to all area attractions and the free trolley was very nice. The room was cozy and clean however we could hear people stomping above us both nights. The second night we complained and it was taken care of promptly. We were... More

Was this review helpful? Yes 1
A TripAdvisor Member
5 of 5 stars Reviewed July 15, 2014

I always stay at this hotel when going to Dallas and Rangers game. Won't stay anywhere else! Staff are GRREAT! Rooms are always nice and clean. Close to everything. The pantry is reasonably priced for late night snack. Laundry facilities have come in handy a few times.

Was this review helpful? Yes
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review

We appreciate your comments! We will strive to continue to be your favorite location in Arlington! More

Arlington, Texas
Top Contributor
212 reviews 212 reviews
31 hotel reviews
107 helpful votes 107 helpful votes
5 of 5 stars Reviewed July 15, 2014

We stay at the Candlewood July 2014 and was about the rate 3 stars until I realized the problem was not the hotel but me. I thought I booked a king bed for two and ended up in a queen with towels for one. Fortunantly, I check my booking before I complained and realized when I returned to their site... More

Was this review helpful? Yes 1
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review

Your feedback is appreciated! I am glad that you had a great stay with us and we hope that you will choose us again. More

1 review
4 of 5 stars Reviewed July 13, 2014

Last minute booking came out to be a great stay. Cheap rate, friendly staff, and quick check in. Room was big with great accommodations of a fridge, stove, and microwave. Had a convenient store that provided drinks and food at a cheap price. Only wish there was a pool to relax in. And, although a great location near the ballpark... More

Was this review helpful? Yes
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review

Thank you for your feedback! We hope you stay again the next time you are in our area. More

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Additional Information about Candlewood Suites - Arlington

Address: 2221 Brookhollow Plaza Drive, Arlington, TX 76006
Phone Number:
Location: United States > Texas > Arlington
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites - Arlington 2*
Number of rooms: 125
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Also Known As:
Candlewood Suites - Arlington Hotel Arlington
Candlewood Arlington
Arlington Candlewood Suites

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