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Candlewood Suites - Arlington

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2221 Brookhollow Plaza Drive, Arlington, TX 76006
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Candlewood Suites - Arlington
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136 Reviews from our TripAdvisor Community

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Birmingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I have to admit I am a fan of this property. I stay on a semi regular basis, certainly every time I'm in Arlington this is a must stay for me. The friendly service on arrival is always the same - I usually arrive late on and Pat is on front desk and always is very welcoming. I love the... More 

Helpful?
Thank Andrewstt
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review

Thank you for such kind words! We look forward to all of your visits. Warmest regards, Steve Santoya-Shufeldt General Manager More 

seguin
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Candlewood Suites is in a great location, safe area, several restaurants near by. The rooms were clean and roomy, comfortable beds, friendly staff. Would recommend this hotel to anyone staying in Arlington, TX.

Helpful?
Thank gypsy00
Steve S, Front Office Manager at Candlewood Suites - Arlington, responded to this review

Thank you for reviewing your stay with us! We hope to see you again in the future! More 

Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I wasn't expecting an extended stay room with a kitchen and fridge, but I appreciated it. Friendly staff and a good night's sleep. The only time I had a problem (no hot water in shower), they took care of it in less than two hours.

Helpful?
Thank Luke C
Steve S, Front Office Manager at Candlewood Suites - Arlington, responded to this review

Thank you for your review! We do apologize that you had an issue with your shower, but we are glad that we were able to handle it promptly for you. We hope that you will keep us in mind on your next trip through Arlington. More 

Warrenville
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for a 4 day meeting and they upgraded me to a suite. It was quite comfortable. The internet code changed on a Wednesday; that took me a bit by surprise. I like a really hot shower, and the water didn't get hot enough, but this is a problem in almost half the hotels I visit. I got... More 

Helpful?
Thank Sharon G
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review

Thank you for taking the time to give us feedback! We'll look into the hot water situation as that does not sound normal for our hotel. We hope to see you again!! Thank you, Steve Santoya-Shufeldt General Manager More 

Dunlap, Tennessee
Level Contributor
157 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed December 21, 2015 via mobile

Staff were super nice and polite and room was comfortable neat and clean with nice bedding and towels. and well stocked kitchen , Perfect location for a game and a generally good location for side trips to Dallas and area attractions. For a 4 nite stay , it's a great choice and its in a quiet locale with restaurants and... More 

Helpful?
Thank kaw54realestate
Steve S, Front Office Manager at Candlewood Suites - Arlington, responded to this review

Thank you for your review! We appreciate all feedback from our guests. We are glad you enjoyed your stay and a Jets win! More 

Joplin, Missouri
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed December 11, 2015

Hotel is OK and the front desk staff was very nice and helpful. We were satisfied with the room. The only concern we had was the parking lot. It was not very well lit and the hotel does not seem to have cameras.

Helpful?
Thank Maria F
IHGCare, Guest Relations Manager at Candlewood Suites - Arlington, responded to this review

Dear Maria F, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff. However, we’re sorry we fell below your expectation regarding the parking lot lighting. We will address this concern. We take all reviews positive and negative very seriously, and... More 

1 review
1 of 5 stars Reviewed December 11, 2015 via mobile

I have traveled to Arlington many times to visit family. This time I decided to book with Candlewood for 3 nights which ended up being a costly mistake. Within 24 hours of making the reservation 3 1/2 weeks in advance from when I would be arriving an incident had came up to where I could no longer make the trip.... More 

Helpful?
Thank Michael M
IHGCare, Guest Relations Manager at Candlewood Suites - Arlington, responded to this review

Dear Michael M, Thank you so much for your review of our hotel. I am very sorry to hear about the problems that you experienced due to the restrictions of your reservation. It is certainly not our intent to inconvenience our valued customers but to instead offer options that make sense. Please accept my sincere apologies for any inconvenience it... More 

Arlington, Texas
1 review
5 of 5 stars Reviewed November 18, 2015

We stayed at Candlewoods for several weeks and we very satisfied with the room and the very helpful and friendly staff. The suite was like a small appartment, Internet and guest laundry are complimentary. The room was clean and modern, just as shown on the Internet.

Helpful?
Thank Bergmann J
Steve S, Front Office Manager at Candlewood Suites - Arlington, responded to this review

Thank you for taking time to review your stay and our hotel. We appreciate all feedback from our guests. We hope to see you again in the near future! More 

United States
1 review
1 of 5 stars Reviewed November 15, 2015

I thought the area was decent, visiting the area of out of town went out to go meet relatives for early dinner only to find my license plate was stolen off my vehicle which was parked within close proximity to the hotel entrance. Hotel has no cameras in the parking lot, some of guests were a little shady looking as... More 

Helpful?
Thank TMS S
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review

We are sorry you had this experience! It is not a typical event at our hotel for sure. I'm glad our front desk was able to help you. More 

Level Contributor
112 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed October 15, 2015

The hotel is in a great location if you're going to a ball game or Sixflags. The rates were ok for a Dallas football weekend but was not what we expected. First off , the rooms on the site show a couch and chair and bed. When we got there we were told they did not have rooms like that.... More 

Helpful?
Thank Egharley
Steve S, Front Office Manager at Candlewood Suites - Arlington, responded to this review

Thank you for taking the time to review your stay with us. We are sorry to hear that we did not meet all your needs. We do have a room type with a sleeper sofa but we only have a limited number available. We will work with our front desk team to ensure that they convey this properly, as this... More 

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