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Candlewood Suites - Arlington

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2221 Brookhollow Plaza Drive, Arlington, TX 76006
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Candlewood Suites - Arlington
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Candlewood Suites - Arlington
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115 reviews from our community

Traveler rating
    57
    34
    10
    5
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Albuquerque, New Mexico
Contributor
12 reviews 12 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

This hotel had a mishap with the sprinkler system on first floor and was being remediated when we stayed. No pantry or fitness center during remodel. It also smelled. So, ask if remodel has been completed before staying here. It was also very hard to find, but Candlewood Suites usually are.

Was this review helpful? Yes
Steve S, Manager at Candlewood Suites - Arlington, responded to this review

Thank you for taking the time to write a review for our hotel. We find all feedback good feedback, as we take information provided to improve all guest stays. We have completed our remodel since your stay in February. We thank you again for your review! More 

Chicago, Illinois
Contributor
14 reviews 14 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel is located in a good and safe location with easy access to / from highway. Prices were fairly reasonable. Rooms are basic but have good sized bathroom and fully equipped kitchenette within should you need to cook. I stayed 2 nights here. First night was fine. My lower than average rating is largely due to the giant cockroach... More 

Was this review helpful? Yes
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review

We are so sorry for your experience! That most definitely should have been handled differently, and for that I apologize. The front desk team is now being retrained on matters such as this. We do hope that you will consider us again in the future. Our hotel has a program in place to prevent a situation like this. Thank you... More 

Arlington, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I knew I would be needing a place during the week for an extended period of time, so I scouted the local area and narrowed my options. I even stayed at a different hotel initially at the recommendation of a friend. But that only lasted 1 trip. Since changing to Candlewood Suites Arlington, I have had a great experience. Most... More 

Was this review helpful? Yes 1
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review

Thank you for such kind words! We do hope that each guest has the best experience while being away from home. Thank you! Steve Santoya-Shufeldt General Manager More 

1 review
1 of 5 stars Reviewed 3 weeks ago

Booked this hotel to stay over the weekend ( check in friday and check out sunday) as I was going to visit a friend in Texas. Due to storms and tornado warning, I decided to do not travel friday morning in order to avoid strong storms along the way. When I called the hotel to check my options and try... More 

Was this review helpful? Yes
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review

I am sorry to hear we did not meet your expectations during your stay. We strive to provide the best service possible to our guests and I regret that we fell short of this goal. Thank you for taking the time to post about your experience. It takes reviews and comments like yours to help us continue to improve our... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

Was excited to stay at a location so close to Six Flags and Ranger Stadium. That was the extent of the excitement. Not a "hotel feel" by any means....more like a motel. No lobby space or adequate business center. Hallways and rooms smelled like smoke even though they were non smoking rooms. Was checked in by Freda. She was less... More 

Was this review helpful? Yes
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review

We are sorry to hear that we did not meet your expectations. We strive to provide a great hotel and great customer service. I apologize that we did not follow through with that on your stay. We will use this as a training opportunity, as we do not want other future guests to have the same experience. Thank you for... More 

1 review
1 of 5 stars Reviewed 4 weeks ago

Let's just say that the halls and rooms smell like smoke. You can barely walk down the halls because workers are doing some type of polish to the floor. Freda, the front desk person, needs to work on customer service. She was rude. Over priced in my opinon. I would stay elsewhere next time and suggest you do the same!

Was this review helpful? Yes
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review

I am sorry to hear we did not meet your expectations during your stay. We strive to provide the best service possible to our guests and I regret that we fell short of this goal. Thank you for taking the time to post about your experience. It takes reviews and comments like yours to help us continue to improve our... More 

Dunlap, Tennessee
Top Contributor
118 reviews 118 reviews
28 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed April 22, 2015

Haven't even checked in yet , but after calling the hotel and speaking with "J", the director of sales, I immediately cancelled my reservation at another hotel and booked here for our planned 4 nite stay in December . She was incredibly helpful , friendly and just so nice ! Looking forward to it ! Rm

Was this review helpful? Yes
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review

Thank you for taking the time to talk about our hotel! We look forward to serving you in the future. Also, we will look at the lot lighting to see what improvements if any can be made there! Warm regards, Steve Santoya-Shufeldt General Manager More 

Cumming, Georgia
Top Contributor
182 reviews 182 reviews
15 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed April 15, 2015

I had never stayed at a Candlewood Suites so I didn't know what to expect. Many of the reviews mentioned renovations, but the reviews were positive nonetheless. The hotel is an extended stay hotel. While the hotel is under renovation, the rooms- at least mine-had already been renovated. All of the furniture in my room was new with the exception... More 

Was this review helpful? Yes 1
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review

Thank you for taking the time to talk about our hotel! We look forward to serving you in the future. Also, we will look at the lot lighting to see what improvements if any can be made there! Warm regards, Steve Santoya-Shufeldt General Manager More 

San Antonio, Texas
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 13, 2015 via mobile

Room was super clean in very nice area close to Ranger stadium, Six Flags, and great restaurants. Pet friendly and huge shady area and office sidewalks to walk the dog. Full size fridge, modern kitchen, and huge bathroom. Bed area with chair more cramped than most, but comfortable. Salt Grass Steak House just 3 blocks over. No lobby/lounge, breakfast or... More 

Was this review helpful? Yes 1
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review

Thank you for taking the time to rate our hotel! We hope that you choose us again in the future! Thank you again, Steve Shufeldt General Manager More 

Top Contributor
84 reviews 84 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 30, 2015

We always stay at these hotels because their pet friendliness. Their is a shuttle that takes you to the six flags park, ranger stadium and ATT stadium. Unfortunately this one hotel had a water pipe burst which took down its laundry facilities and gym.

Was this review helpful? Yes
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review

Thank you for your kind words! We look forward to seeing you again soon! The shuttle only goes to the AT&T Stadium on specific events, and not to Cowboy's games. Make sure to contact the hotel front desk for information about when there is shuttle availability to the stadium! Best regards, Steve Shufeldt General Manager More 

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