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Candlewood Suites - Arlington

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2221 Brookhollow Plaza Drive, Arlington, TX 76006
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1 room 1 guest
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Candlewood Suites - Arlington
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122 Reviews from our TripAdvisor Community

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Traveler rating
    60
    36
    11
    6
    9
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31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ione
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent two nights at Candlewood Suites in Arlington, TX. Check-in was fast, and friendly. Our room was very roomy & the AC was welcome & working wonderfully. All the staff were very friendly & helpful. We were given passes for complimentary round trip trolley shuttle rides to Globe Life Park for the Texas Ranger games. The location is near... More 

Was this review helpful? Yes
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review

Thank you so much for your nice comments about the hotel. We appreciate all feedback and hope that you will choose us again on your next visit! Kind regards, Steve Santoya-Shufeldt General Manager More 

Panama City, FL
Level Contributor
78 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We booked several months in advance and had a specific room request with a late arrival. Well, with airline delays we were HOURS later, and the lady at the front desk cheerfully said yes, we saved your room for you. The hotel was full but our room was blissfully quiet. All 3 people we encountered at the front desk were... More 

Was this review helpful? Yes
Steve S, Front Office Manager at Candlewood Suites - Arlington, responded to this review

Thank you for taking the time to review our hotel! We are glad that you enjoyed your stay with us and that we were able to accommodate your late arrival. We hope that on your next trip to Arlington that you will come back to the Candlewood Suites-Arlington. More 

travelpiot65
Level Contributor
117 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed June 26, 2015

This is sort of your no frills hotel. The hotel is very clean and so are the rooms. They have a mini suite with kitchen appliances utensils and so forth. Nothing fancy about the rooms or the location. Has a nice outdoor patio. There are a couple of restaurants close by within walking distance. Overall not bad.

Was this review helpful? Yes
Steve S, Front Office Manager at Candlewood Suites - Arlington, responded to this review

Thank you for taking the time to review your experience here at the Candlewood Suites-Arlington. We appreciate all feedback given to us by our guests. More 

Level Contributor
4 reviews
2 of 5 stars Reviewed June 15, 2015

No ice machines in the entire hotel! (Atleast this is what staff told us.) We were told that you have to use the ice machine in the freezer in the room, which never did make any ice. The hotel advertises breakfast items in the morning, not so much as a cup of coffee available. The room was clean, but overall... More 

Was this review helpful? Yes
Steve S, Front Office Manager at Candlewood Suites - Arlington, responded to this review

I apologize that we did not meet your expectations during your stay with us. We work to provide a pleasant stay for all our guests. I will take the information you provided in your review and make sure that our freezers are working properly, as well as make sure that new guests know where the breakfast items are located. Thank... More 

Arlington, Texas
2 reviews
5 of 5 stars Reviewed June 10, 2015

I sold my house and stayed at the Candlewood Suites in Arlington for 3 months. This hotel has the most amazing staff. Everyone and I mean everyone from the front desk to housekeeping where fantastic. The property is beautiful, centrally located yet very quite. The in house "free" laundry room is always clean and all the machines work fantastic. If... More 

Was this review helpful? Yes
Steve S, Front Office Manager at Candlewood Suites - Arlington, responded to this review

Thank you for taking the time to review your stay! We really enjoyed having you here! You were always so pleasant to all of our team members. We were really sad to see you go. But we are here if you ever need to stay! Thank you again! More 

Oklahoma City, Oklahoma
Level Contributor
42 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 8, 2015

We had an overnight in Arlington this weekend and we were very comfortable at this hotel. The room was very clean, the bed was very comfortable and linens were as well. We had a suite with a kitchenette. We didn't use it but it was very clean. The front desk employees were friendly and helpful and they even had a... More 

Was this review helpful? Yes
Steve S, Front Office Manager at Candlewood Suites - Arlington, responded to this review

Thank you very much for taking the time to review our hotel! We are glad you had a great experience during your stay. Please come back and see us when you are in Arlington! Thank you again! More 

Pueblo, Colorado
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 2, 2015

Freda was wonderful at the front desk. She was friendly and gave a good overview of the area. The location is not right next to the road, which means that it can be harder to find, but the major upside is that you are guaranteed a quiet stay. There is a trolley service that takes guests to and from Six... More 

Was this review helpful? Yes
Steve S, Front Office Manager at Candlewood Suites - Arlington, responded to this review

Thank you for your kind comments! And for taking the time to review our hotel! I hope that next time you are in Arlington you come back and see us! Thank you again for your review. More 

Albuquerque, New Mexico
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 21, 2015

This hotel had a mishap with the sprinkler system on first floor and was being remediated when we stayed. No pantry or fitness center during remodel. It also smelled. So, ask if remodel has been completed before staying here. It was also very hard to find, but Candlewood Suites usually are.

Was this review helpful? Yes
Steve S, Manager at Candlewood Suites - Arlington, responded to this review

Thank you for taking the time to write a review for our hotel. We find all feedback good feedback, as we take information provided to improve all guest stays. We have completed our remodel since your stay in February. We thank you again for your review! More 

Chicago, Illinois
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed May 13, 2015

The hotel is located in a good and safe location with easy access to / from highway. Prices were fairly reasonable. Rooms are basic but have good sized bathroom and fully equipped kitchenette within should you need to cook. I stayed 2 nights here. First night was fine. My lower than average rating is largely due to the giant cockroach... More 

Was this review helpful? Yes 1
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review

We are so sorry for your experience! That most definitely should have been handled differently, and for that I apologize. The front desk team is now being retrained on matters such as this. We do hope that you will consider us again in the future. Our hotel has a program in place to prevent a situation like this. Thank you... More 

Arlington, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 5, 2015

I knew I would be needing a place during the week for an extended period of time, so I scouted the local area and narrowed my options. I even stayed at a different hotel initially at the recommendation of a friend. But that only lasted 1 trip. Since changing to Candlewood Suites Arlington, I have had a great experience. Most... More 

Was this review helpful? Yes 1
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review

Thank you for such kind words! We do hope that each guest has the best experience while being away from home. Thank you! Steve Santoya-Shufeldt General Manager More 

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