The staff at the HI Express was very friendly and helpful! Our room was clean and unpretentious, and the public areas were also clean and comfortable. Breakfast was tasty. This hotel is close to the mall, plenty of shopping, and multiple restaurants. Currently, the HI Express is undergoing renovations in order to make it more updated and attractive. There is... more

I was appalled at the lack of customer service in my recent stay at this hotel. My son and I stayed two nights (7/26 and 7/27). For the entire stay 7/26-7/28, the hotel that caters to the sports-minded did not have ESPN on the televisions anywhere in the hotel. I talked to the front desk on the first day and... more

I reserved a suite for my parents but somehow they were given a standard room. When I learned of that in the evening, I talked to the manager, Tammy, and asked for them to comp the room because I did not order a standard. However, she adamantly refused and only offered $25 discount. Of course I declined that as I... more

Just returned from 5 nights in Arlington. I traveled with my husband on a business trip, and this hotel has been used many times before and it has been good. This time, however, we found the hotel under construction. When we arrived it was too early for a room, and they were running at 96% occupancy due to a family... more

I have not stayed in a Holiday Inn Express in years so I was a little wary when my conference was hosted by the hotel. However the breakfast every morning was better than expected. The staff was very nice and courteous. The customer appreciation party with free beer didn't hurt my feelings either. more

This hotel has reasonable pricing for the area. We stayed on the 3rd floor for one night, in a king/non-smoking room. Unfortunately, as soon as we walked off the elevator, we noticed a strong smell of cigarette smoke. The smoke wasn't as apparent in our room, but after the one night stay, we were both coughing and sneezing. There were... more

Check in staff very rude. Room had toilet which backed up when flshed. Told desk about it in morning. Told it would be taken care of. Returned at 215 pm and the toilet works somewhat but the beds hadd not been made, no clean towels, nothe=ing had been done. Called the front desk again and was told he would get... more

We found the location to be convenient and the rooms were clean. We stayed for 3 nights, and the floors above us were squeaky waking us up in the night. The front desk was helpful when approached but the ice machines were both broken during our stay. Overall it was above average but not great. more

Not being familiar with the area, we booked via the internet at another hotel nearby. Once I saw the hotel I had booked and then saw this hotel, I quickly changed reservations. This Holiday Inn Express did not disappoint. It was clean, parking was safe, the breakfast was good, and they had a computer with internet access in the lobby.... more