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Holiday Inn Express Arlington (I-20 & Parks Mall)

2.5 of 5
1721 Pleasant Place, Arlington, TX 76015
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Holiday Inn Express Arlington (I-20 & Parks Mall)
Ranked #15 of 60 hotels in Arlington
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53 reviews from our community

    Trip type
Traveler rating
    22
    19
    5
    3
    4
Date Rating
Rogers, Arkansas
Top Contributor
54 reviews 54 reviews
18 hotel reviews
Reviews in 30 cities Reviews in 30 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 24, 2013

Right off I-20 and very near the mall. Nothing really bad about this property, the area seemed safe enough and near a lot of restaurants. Free breakfast with hot items. Not too far from Six Flags or the stadiums.

Was this review helpful? Yes 1
Silvia T, General Manager at Holiday Inn Express Arlington (I-20 & Parks Mall), responded to this review
April 26, 2013

Thank you so much for completing a review for our Holiday Inn Express & Suites! We are looking forward to welcome you back on your next family adventure. School is almost over & Six Flags is getting ready to provide even more rides & excitement for the entire family! I also have noticed several great Sales at the Parks Mall.... More

Folsom, California (USA)
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 5, 2013

I stayed here Sat. and Sun. nights. Very easy place to stay, friendly staff, nice breakfast, spacious rooms, free (good) wifi, computers and printers also. I love a hotel stay that's hassle-free - rare these days. No coffee in room, tho.

Was this review helpful? Yes
Silvia T, General Manager at Holiday Inn Express Arlington (I-20 & Parks Mall), responded to this review
March 8, 2013

Thank you so much for your great feedback! We are very glad to hear that you had an enjoyable stay with us! I am so sorry that no coffee packages were provided in your room. Please call me directly prior your next visit & I will personally ensure that you have plenty of coffee waiting for you! Thank you so... More

Austin, Texas
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 3, 2013

I stayed at this hotel overnight for business. The front desk attendant was very nice and helpful. My boss accidentally made the reservation for the following week but the attendant checked me in and took care of the situation immediately. His supervisor corrected the error the following day and I promptly received my receipt via email. Great customer service! The... More

Was this review helpful? Yes
Silvia T, General Manager at Holiday Inn Express Arlington (I-20 & Parks Mall), responded to this review
February 8, 2013

I am so glad to hear that my Guest Service Representative corrected your reservation discrepancy immediately, so you were able to enjoy your stay with us! Hopefully your boss has to send you back to our area soon! Thank you so much for your feedback! We really appreciate it! More

Houston, Texas
Top Contributor
155 reviews 155 reviews
137 hotel reviews
Reviews in 109 cities Reviews in 109 cities
123 helpful votes 123 helpful votes
4 of 5 stars Reviewed January 28, 2013

Front Desk Staff was excellant. Large room with large flatscreen and about 80 channels. Clean carpets, bed and furnature. Microwve & fridge. Large, well lit work desk with outlets in the lamp. The Free Internet connection was fast & reliable. The bed was much too soft for my liking. It was like sleeping in a hole, and difficult to get... More

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Silvia T, General Manager at Holiday Inn Express Arlington (I-20 & Parks Mall), responded to this review
February 8, 2013

Thank you so much for taking out time to review your recent stay with us! I am glad that you enjoyed our facility and team members. I am also very sorry that our beds are not firm enough for you. I will ensure to order firmer mattresses as replacements as needed, so we are able to provide you with another... More

Dallas, Texas
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 25, 2013 via mobile

We got the best sleep! The beds were very comfortable! The staff was very friendly and helpful. The only thing is, there is not enough light for the ladies to get ready. But we managed and we will stay again with beds as comfy as they have! Thanks

Was this review helpful? Yes
Silvia T, General Manager at Holiday Inn Express Arlington (I-20 & Parks Mall), responded to this review
February 8, 2013

Thank you so much for your review & feedback! I am sorry that the ladies did not have enough light to get ready! Please contact me directly prior your next stay & I will ensure that we have some additional portable lamps set up in your room. I am glad you enjoyed our beds & my team is looking forward... More

Arlington,TX
Senior Contributor
49 reviews 49 reviews
39 hotel reviews
Reviews in 34 cities Reviews in 34 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed January 12, 2013

If you like football,baseball or amusement parks but not the noisy crowds that stay at hotels near them than this HIE is for you. It's a 10 or 15 min drive to all of Arlington's entertainment venues plus close to the Highland or Park's malls in South Arlington. Easy access from interstate 20. Plenty of parking..The hotel is in like... More

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Silvia T, General Manager at Holiday Inn Express Arlington (I-20 & Parks Mall), responded to this review
February 4, 2013

Thank you so much for taking the time to review our Holiday Inn Express & Suites in South-Arlington! We really appreciate your feedback & kind words. We are looking forward to welcome you back on your next trip! More

Saltillo, Mexico
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 4, 2012

Good Experience, Clean, nice facility, Internet, great location 10 min drive to Dallas New Stadium and location to shopping center beside walking distance. Reasonable price. Location with good access to restaurants in fron of best buy, if considering some shopping of that type.

Was this review helpful? Yes 1
See 2 more reviews by ROC_1111 for Arlington
Silvia T, General Manager at Holiday Inn Express Arlington (I-20 & Parks Mall), responded to this review
December 7, 2012

Thank you so much for staying with us throughout your sports visit! The Cowboy Stadium is a state of the art facility & I am sure it was a great experience! We are here for you whenever you return to Arlington! From our family to yours " Happy Holidays!" More

Dallas, Texas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 21, 2012

Normally, I received excellent customer service from Holiday Inn. However, this time I have been let down. This Holiday Inn (corporate) has decided not to give me a refund after I have decided not to stay. I was advised by Roger (desk clerk) that I will receive a refund in three business days. Now, two weeks later, I have not... More

Was this review helpful? Yes
Silvia T, General Manager at Holiday Inn Express Arlington (I-20 & Parks Mall), responded to this review
November 28, 2012

I am so sorry about the confusion! We do offer a wide variety of reservation options to our guests based on their needs, budget & travel plans. The majority of our rates are for the flexible traveler and reservations can be easily cancelled or revised prior 6pm on the day of arrival. Our highly discounted Advanced Deposit reservation is a... More

London, United Kingdom
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 9, 2012 via mobile

We stayed here for a one night stop over as location and price were just what we wantd and the hotel is fantastic! It is a great example of what a Holiday Inn Express was designed for. Clean, friendly and really nice rooms with lots of space, I can recommend this hotel if your looking to stay in Arlington!

Was this review helpful? Yes
See 2 more reviews by drawn4u for Arlington
Silvia T, General Manager at Holiday Inn Express Arlington (I-20 & Parks Mall), responded to this review
November 12, 2012

Thank you so much for your great review! I shared your feedback with each employee & you should have seen all of the big smiles your words placed on their faces! We really appreciate that you took time out of your busy schedule to share your stay experience! Thank you so much again from all us & we are looking... More

AR
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 5, 2012

We stayed in a 2 queen bed Suite. Overall was a Great Place to stay, not 100% perfect but where is? -- Great breakfast provided, Great location - next to shopping & 15min or less from Six Flags. Clean & spacious rooms, friendly staff, 12noon check out, printer in lobby, HOT water that lasts, room service, & VERY COMFORTABLE beds!... More

Was this review helpful? Yes
Silvia T, General Manager at Holiday Inn Express Arlington (I-20 & Parks Mall), responded to this review
November 6, 2012

Thank you so much for your recent stay with us! We really appreciate your honest feedback! I will meet with my Internet Tech next week to see what upgrade options are available to improve our connectivity. We are also exploring our options to improve our ventilation in our bathrooms! Your opinion is very valuable to our team! Thank you so... More

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Additional Information about Holiday Inn Express Arlington (I-20 & Parks Mall)

Also Known As:
Holiday Inn Express Arlington (i-20 & Parks Mall) Hotel Arlington
Holiday Inn Express Arlington (i-20 & Parks Mall) Hotel
Holiday Inn Express Arlington (i-20 And Parks Mall)
Holiday Inn Arlington
Holiday Inn Express Arlington
Arlington Holiday Inn
Address: 1721 Pleasant Place, Arlington, TX 76015
Phone Number:
Region: United States > Texas > Arlington
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotels in Arlington
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Arlington at Parks Mall. Unwind from a tiring day of business, pleasure or travel in comfortable guest rooms, blended with quality service and convenience which we hope makes your stay the most enjoyable ever. We have newly renovated rooms that can fit your every need. We are conveniently located in South Arlington at I-20 and Cooper Street Exit # 449. Our central location provides convenient access to major business and leisure activities located in the Dallas/Fort Worth metroplex. Located across the street, is the Parks Mall featuring an NHL size ice-skating rink and an AMC theater with 30 screens. We are located 3 miles from Arlington Highlands Shopping district. There are also numerous nationally recognized restaurants within walking distance of the hotel. The hotel is located only 5 minutes from the University of Texas in Arlington, 15 minutes from Six Flags, and 30 minutes from DFW Airport. Downtown Dallas and Fort Worth are both only 30 minutes away. ... more   less 
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Holiday Inn Express Arlington (I-20 & Parks Mall)
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