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All 60 Arlington hotels

Holiday Inn Express & Suites Arlington, TX

2.5 of 5 Motel   |   2451 East Randol Mill Road, Arlington, TX 76011
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Ranked #33 of 60 hotels in Arlington
A recent review
3 of 5 stars reviewed 1 week ago
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104 people have reviewed this hotel

Traveler rating
    23
    37
    24
    9
    11
See reviews for
40
13
5
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Houston, Texas
1 review
1 of 5 stars Reviewed 1 week ago

Staff was rude and unprofessional, had to wait 15 minutes before anyone was at the front desk to check in, room smelled like urine, beds are NOT queen size as they say. My vehicle was broken into and none of the staff wanted to access cameras because "the manager wouldn't be in until 1 PM" I checked back at 9... More

Was this review helpful? Yes
Rachel M, Guest Relations Manager at Holiday Inn Express & Suites Arlington, TX, responded to this review

I'm sorry to hear about your less than perfect stay. Your issues are important to us and will be addressed with staff. I apologize that our queen beds were not adequate and we are always happy to upgrade to a King when available. We like to always remind our guests no matter where they might find themselves, to LOCK, TAKE,... More

Senior Contributor
43 reviews 43 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Convenient location near Six Flags, the Ranger's Ballpark, and AT&T Stadium. It's even in the trolley route. Friendly and helpful staff. Would give higher rating, except for the mold stains in the bathroom.

Was this review helpful? Yes
Rachel M, Guest Relations Manager at Holiday Inn Express & Suites Arlington, TX, responded to this review

Thank you for the feedback. We are happy to hear you enjoyed your stay and I have my maintenance and housekeeping team checking out the bath. More

Bartlesville, Oklahoma
Contributor
15 reviews 15 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Close to Six Flags and the Rangers ballpark - we walked to and from the ballpark and I walked to a Subway nearby (there was also a Jack in the Box nearby.) However, the facility needs a little care - no cover on the overhead light fixtures for example and the shower curtain was stained. Also the front desk staff... More

Was this review helpful? Yes
Rachel M, Guest Relations Manager at Holiday Inn Express & Suites Arlington, TX, responded to this review

Thank you Annabeth R for your feedback. I've printed out your comment to share with the Front Desk and Maintenance Departments. Your feedback helps us improve our performance. More

Houston, Tx
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 9, 2014 via mobile

Our stay with this hotel was pretty average. We stayed for two nights. It was really close to Six Flags Over Texas and even had a trolley for transportation. The layout was new and different from any other Holiday Inn Expresses that I have been to so that was cool. The pool was nice and fun. Breakfast was okay. My... More

Was this review helpful? Yes 1
Rachel M, Guest Relations Manager at Holiday Inn Express & Suites Arlington, TX, responded to this review

Thank you Diamoniboz for your feedback. I'll will address the cleaning issue with my Executive Housekeeper to ensure this error does not happen again. We hope to see you back for a second chance. More

Centreville
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 6, 2014 via mobile

This place was Terrible! Kids running down hallways all night, had to go out and say something, quieted down for 10 minutes then started up again and lasted all night. I tried to call the front desk but the phone was broke, the bathroom floors were still dirty. the walls and doors are not sound proofed. Front entrance doors by... More

Was this review helpful? Yes 1
Rachel M, Guest Relations Manager at Holiday Inn Express & Suites Arlington, TX, responded to this review

Thank you for your comments. Being in the center of the Entertainment District we do get a lot of children going to Six Flags. The Front Desk is always here to help assist in any noise issues. You room cleanliness will be discussed with the Executive Housekeeper. More

Katy, Texas
Top Contributor
54 reviews 54 reviews
22 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed May 29, 2014

This was a decent hotel with really good employees. Only drawback was the bed slumped in the middle... I mean really slumped and was hard to roll out of. There must have been some Americans staying here recently :) The staff was really accommodating and (Dustin?) the manager, was on hand to help us with all of our needs. The... More

Was this review helpful? Yes
Rachel M, Guest Relations Manager at Holiday Inn Express & Suites Arlington, TX, responded to this review

Thank you Justlooking for your feedback. We will make sure the room issues are addressed by our maintenance person. More

Texas
Top Contributor
66 reviews 66 reviews
6 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed May 13, 2014

We stayed one night after a mid-week Rangers baseball game. Although the hotel was too far for us to walk with our two young children, it is possible to walk to the game. The layout was a little unusual, as we walked all the way down one hallway to reach the elevators, just to walk all the way back toward... More

Was this review helpful? Yes 1
Rachel M, Guest Relations Manager at Holiday Inn Express & Suites Arlington, TX, responded to this review

Thank you for the feedback. I'll be sure to share your comment with the staff and owner. More

Jacksonville, Florida
Contributor
11 reviews 11 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 9, 2014

We reserved 4 rooms on short notice. The staff was able to accommodate us down to having all of our rooms side by side with two being adjoined. The breakfast was convenient and hit the spot. Hated the reason we were there, but the hotel was pleasant enough for the stay.

Was this review helpful? Yes
Rachel M, Guest Relations Manager at Holiday Inn Express & Suites Arlington, TX, responded to this review

Thank you for the positive feedback. We hope to see you back. More

Sugar Land, Texas
Contributor
20 reviews 20 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 24, 2014

We had a very large party and stayed 2 nights. Not very impressed with the staff. They were very nice but no "WOW" factor. The beds had a big lump in the middle of it. (about 6-7 people said this). Beds were very small and cheap mattress. The breakfast area was nice and when we ran out of bananas, the... More

Was this review helpful? Yes
Rachel M, Guest Relations Manager at Holiday Inn Express & Suites Arlington, TX, responded to this review

Thank you for your feedback Rhonda B. I'll will share your comments with the staff to brainstorm how we can address some of your concerns. More

Russellville, Arkansas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 of 5 stars Reviewed February 20, 2014 via mobile

There were red stains (~3" diameter) on my room's carpet that appeared to be blood. The room was not very soundproof; I awoke early to the sound of a small child having a 15-20 minute screaming fit in the hall somewhere whose guardian (I could also hear from time to time) must have decided to let the fit run its... More

Was this review helpful? Yes
Rachel M, Guest Relations Manager at Holiday Inn Express & Suites Arlington, TX, responded to this review

Thank you Gwardlaw for your feedback. I have instructed maintenance to remove the red wine stain from the carpet and to check the drain in the tub. Being in the heart of the Entertainment District we sometimes get some kids that can loud. We are always here to assist in any situation to help our guests out. We hope you... More

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Additional Information about Holiday Inn Express & Suites Arlington, TX

Address: 2451 East Randol Mill Road, Arlington, TX 76011
Phone Number:
Location: United States > Texas > Arlington
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Arlington, TX 2.5*
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Also Known As:
Holiday Inn Express And Suites Arlington, Tx
Holiday Inn Express & Suites Arlington, Tx Hotel Arlington
Holiday Inn Arlington
Arlington Holiday Inn

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Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
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Official Description (provided by the hotel)
Holiday Inn Express offers the best price and location of any hotel in Arlington TX. Contact us today to stay at our affordable hotel, located near Six Flags, Rangers Ballpark and Cowboys Stadium! ... more   less 
Number of rooms
103

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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