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Residence Inn Arlington

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1050 Brookhollow Plaza Drive, Arlington, TX 76006
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1 room 1 adult
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Residence Inn Arlington
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135 Reviews from our TripAdvisor Community

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Edmond, Oklahoma
Level Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

My children and I came down for a quick business trip with my husband. We usually stay at Marriott for these trips. And this one was fine. We had a queen room. It was large, and would have been great if we were having to stay longer. It just didn't seem like they took the time to make sure things... More 

Helpful?
Thank Jamie H
Aurora B, Front Office Manager at Residence Inn Arlington, responded to this review

Jamie, Thank you for taking the time to write a review about your recent stay at Residence Inn Arlington. As a valued guest, your feedback is always appreciated. Please accept our sincere apology for the cleanliness. Was this in your room or the breakfast area? I will share your feedback with the staff to ensure this is corrected moving forward.... More 

McAllen, Texas
1 review
1 of 5 stars Reviewed December 11, 2015

I checked in at the Residence Inn today (December 11th) at 6 PM and requested a crib for my one year old daughter. I was told that although there were cribs available on-site at the hotel, I would not be provided one because the employee at the front desk did not have a key to access the room where the... More 

Helpful?
Thank EDB8403
Aurora B, Front Office Manager at Residence Inn Arlington, responded to this review

Hello, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Residence Inn Arlington. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for not having the crib you... More 

Denver, Colorado
Level Contributor
74 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed December 11, 2015

This hotel represents the brand well, clean rooms and decent service.The breakfast was pretty good, too. Comfortable bed, not a bad place to stay. Too bad there isn't a "good" choice, as they fall between average and very good.

Helpful?
Thank Craig D
Aurora B, Front Office Manager at Residence Inn Arlington, responded to this review

Hello Craig, Thank you for taking the time to complete the Guest Satisfaction Survey. As a valued customer, your feedback is appreciated. Our passion is to provide a memorable experience with exceptional customer service. Unfortunately, we have missed our goal and your expectations. I see there were a few missed opportunities, which resulted in you scoring Residence Inn Arlington a... More 

Washington DC, District of Columbia
1 review
2 of 5 stars Reviewed November 24, 2015 via mobile

I booked a suite on the Marriott web site for 2 adults and 2 children. We we got there there were towels for only 2 guests. Then a kid got sick and we had to go to emergency room then got back to find out that the sofa bed was not made. There were no sheets or pillows anywhere. The... More 

Helpful?
Thank PRH659
Aurora B, Front Office Manager at Residence Inn Arlington, responded to this review

Hello, Thank you for taking the time to complete the guest satisfaction survey. As a valued customer we appreciate your feedback. Our passion is to provide a memorable experience with exceptional customer service during your stay. Unfortunately, it seems as though we have missed our goal. We do not pre-make the sofa sleeper, however, in all of our suites located... More 

Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 10, 2015 via mobile

not one bad word to stay about our week's stay at this hotel!! I'm a serial reviewer so I did my research before we booked & it paid off. thanks to everyone who shared your experiences here! ours was swell! everything was clean, practically new feeling. our room had a pull out couch living area with dining table & full... More 

Helpful?
Thank Cas I
Aurora B, Front Office Manager at Residence Inn Arlington, responded to this review

Hello Cas I, Thank you for taking a moment to complete the Guest Satisfaction Survey. As a valued guest and customer, your feedback is always appreciated. I'm delighted to hear you and your family enjoyed your recent stay at Residence Inn Arlington. Our location is central to the many attractions Arlington has to offer. The Trolley makes is convenient to... More 

toronto
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed October 13, 2015 via mobile

Great hotel, great rates, and clean. Great location to see the Cowboys, Rangers or six flags. Stayed from October 9th to October 12th. Rooms come with a kitchen, stove and fridge. My only complaint about this property was on our final morning there was a maintenance guy in the laundry room banging away on a laundry machine at 6.30am until... More 

Helpful?
Thank tmlleafer
Aurora B, Front Office Manager at Residence Inn Arlington, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey. As a valued customer, your feedback is appreciated. Our passion is to provide you with a memorable experience and great customer service. I'm delighted to hear overall you enjoyed your recent stay at Residence Inn Arlington. I do apologize on behalf of the staff working at an inappropriate... More 

Saint Louis, Missouri
Level Contributor
132 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed September 1, 2015

Overall good experience. Friendly staff, clean and nice. There is a basketball court there. I commend the hotel to making guests adhere to the policy of no playing before 9AM. One morning it was about 8:15 when some players began shooting. Great location for the ballparks ( Rangers and Cowboys). Skip the free shuttle. This is the last stop, but... More 

Helpful?
1 Thank got2bebiking
Aurora B, Front Office Manager at Residence Inn Arlington, responded to this review

Hello, Thank you for sharing your experience at the Residence Inn Arlington through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 27, 2015

Great Location, Friendly staff, great hot breakfast, very relaxed atmosphere. 2-Bedroom suite was perfect for the weekend. Very quiet neighborhood, rooms were very clean. I recommend this Hotel to anyone going to the game.

Helpful?
1 Thank Frankster316
Aurora B, Front Office Manager at Residence Inn Arlington, responded to this review

Hello, Thank you for taking the time to complete the Guest Satisfaction Survey. As a valued customer, your feedback is always appreciated. I'm glad to hear the 2 bedroom suite was perfect for your weekend and that you were also able to enjoy the Cowboys game and State fair. When your travels bring you back to the Arlington, Texas area... More 

North Beach, Maryland
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed August 21, 2015

Staying here on a business trip for 3 weeks. GREAT location. Close to many major roads and both ballparks AND Six Flags. Rooms clean, quite spacious and well-appointed. Staff very attentive and they even have a social "Mix" every Monday - Wednesday ] where the guests get to sample complimentary food/drinks and [maybe] even get to know each other a... More 

Helpful?
Thank Dube C
Aurora B, General Manager at Residence Inn Arlington, responded to this review

Dear Guest, We are excited to hear you had a wonderful stay with us at the Residence Inn - Arlington North. Your kind words regarding the staff will be passed on during our next morning meeting to ensure they know the great job they are doing. We hope to be able to accommodate your travel needs the next time you... More 

Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 25, 2015 via mobile

Great room and customer service. I just wish my stay could have been a little longer. I recommend this to anyone who likes space to move around. The pool was small but we didn't stay for the pool. They had a great breakfast but did run out too soon, that shows it was great.

Helpful?
Thank Brandi N
Aurora B, Front Office Manager at Residence Inn Arlington, responded to this review

Hello Brandi, Thank you for taking the time to complete the guest satisfaction survey. As a valued customer, your feedback is appreciated. I'm delighted to hear you enjoyed your recent stay at Residence Inn Arlington. It is our passion to provide a memorable experience. When your travels bring you back to the Arlington, Texas area we'd love to have another... More 

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