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Residence Inn Arlington

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1050 Brookhollow Plaza Drive, Arlington, TX 76006
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Residence Inn Arlington
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123 Reviews from our TripAdvisor Community

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Traveler rating
    64
    33
    17
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    6
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46
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43
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Houston, TX
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I arrived earlier than check-in time and was graciously given a room since one was ready. I reserved a two bedroom/two bathroom suite. There was a queen-sized bed in each suite. The room was clean, but I had to turn the ac down to 67 in order to keep both bedrooms cool at night. As a few other reviews have... More 

Was this review helpful? Yes
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed here for work for a few days in June. Attentive staff helped me with local attractions to enjoy in my time off. Pointed me in the right direction to catch the trolley for the Rangers game. Nice big room with good amenities. Decent breakfast for this style of hotel.

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Conway, Arkansas
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

After looking at the other reviews, I was a little hesitant when coming to this property but it did meet my expectations! Very nice hotel. Seems that they have had a little updating to the property. The room was nice and clean. The actual bathroom is really small but manageable. My only concern there is housekeeping needs to learn more... More 

Was this review helpful? Yes
Vail, CO
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 8, 2015

I can't say enough good things about this property. I have to admit I had some concerns after reading earlier reviews, but our stay was perfect in every way. The staff was friendly and accommodating, the room was clean and adequately appointed and the location was great. My children loved the pool. Don't expect a luxury hotel and you won't... More 

Was this review helpful? Yes 1
Aurora B, Manager at Residence Inn Arlington, responded to this review

Dear Guest: Thank you for submitting your guest experience for the Residence Inn-Arlington. We are happy to hear that your stay was a great one and that you also enjoyed the ACM awards. We are hoping to see you again in the near future. The Residence Inn-Arlington Staff More 

Los Gatos
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed March 27, 2015

This hotel was close to amusement parks and the stadium but because I didn't know the city I chose this hotel which was not close to the area I wanted. The staff at the front desk was friendly & helpful. We booked a one bedroom unit which included a small living area, a couch, chair, and well appointed kitchenette. The... More 

Was this review helpful? Yes 2
Aurora B, Manager at Residence Inn Arlington, responded to this review

Dear Guest: Thank you for taking the time to submit your guest survey. Your feedback is very important to us. I am truly sorry that your stay was less that favorable. I have passed your suggestions to all department heads. I am happy to hear that the staff was friendly and willing to assist your needs. I am looking forward... More 

Hewitt, Texas
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed March 14, 2015 via mobile

I was a bit concerned after reading some posts. But we have stayed here before and love the location. My son and I decided at last minute to catch a college baseball game in the area and tour ATT stadium and Globe Life park. This hotel is minutes away from these sites and Six Flags. Staff at desk were sharp... More 

Was this review helpful? Yes 2
Aurora B, General Manager at Residence Inn Arlington, responded to this review

Dear Guest: Thank you for taking the time to submit your guest experience at the Residence Inn-Arlington. I am happy to hear that hotel and staff met your expectations. I know that you have many choices in travel and appreciate you choosing our hotel. I am also happy to hear that your visit to Arlington and the event you attended... More 

San Antonio, Texas
Level Contributor
205 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed January 29, 2015

we love Marriott's ..the location for this one is great, street appeal great, looks like new carpeting..greeting at front desk could have been little more up to Marriott standards...the floor plan of our one bedroom was excellent and user friendly, however, needs badly an update. the furniture was either so worn you sunk almost to the floor sitting on the... More 

Was this review helpful? Yes 2
Aurora B, General Manager at Residence Inn Arlington, responded to this review

Dear Guest: Thank you for submitting your guest experience and concerns. I truly apology for the inconvenience you had, I will be looking in detail every issue that you touched. If you would like to further discuss your stay you can contact me at any time. Thank you for choosing Residence Inn-Arlington for your travel needs. Aurora B. GM More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 3, 2015

This hotel has recently undergone some management changes and I cannot stress enough how satisfied with our decision to stay here. We recently planned a trip to Dallas to see the Cowboys play. The location was excellent and convenient to ATT Stadium, Six Flags and Convention Centre. What made our stay exceptional was the level of service we received from... More 

Was this review helpful? Yes 2
Aurora B, General Manager at Residence Inn Arlington, responded to this review

Dear Guest: Thank you for submitting your guest experience while staying at the Residence Inn-Arlington. I am happy to hear that your stay was a memorable one. We strive everyday day to make every guests stay a pleasant one. I am looking forward to seeing you again in the near future. Regards, Aurora Burciaga General Manager More 

Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed December 16, 2014

We stayed here for 4 days for the Thanksgiving Holiday. We were in town for a Cowboy game. Location was convenient to stadium. Hotel was clean. Front desk was efficient. I had concerns based on other reviews, but our stay was fine. Don't set your expectations higher than a standard Residence Inn & and you won't be disappointed. We had... More 

Was this review helpful? Yes 1
Aurora B, General Manager at Residence Inn Arlington, responded to this review

Dear Sabrina: Thank you for taking the time in giving us your feedback. I truly apologize for the inconvenience you experienced during your stay. I am the new General Manager at this property which will be working diligently with staff to avoid further food shortages. I am looking forward for another opportunity to make your next stay at Residence Inn... More 

Houston
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed October 21, 2014

I recently stayed there for a week on a business trip, and one of my co-workers has been there for months. Virtually everything about this place is just a little below expectations for a Residence Inn. Many, many mechanical and equipment problems, not enough table for breakfast, running out of food early at the evening socials, room keys not working... More 

Was this review helpful? Yes 4
Michael M, Manager at Residence Inn Arlington, responded to this review

Dear WRS437, Thank you for taking the time to provide feedback regarding your recent experience. We truly value the comments that we receive from our guests and use them in our ongoing efforts to improve. The hotel has recently gone through some changes to improve the overall experience for our guests. We hope that we will have the opportunity to... More 

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