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Residence Inn Arlington

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1050 Brookhollow Plaza Drive, Arlington, TX 76006
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Residence Inn Arlington
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Residence Inn Arlington
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119 reviews from our community

Traveler rating
    63
    30
    17
    3
    6
See reviews for
43
16
8
42
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Los Gatos
Contributor
14 reviews 14 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 27, 2015

This hotel was close to amusement parks and the stadium but because I didn't know the city I chose this hotel which was not close to the area I wanted. The staff at the front desk was friendly & helpful. We booked a one bedroom unit which included a small living area, a couch, chair, and well appointed kitchenette. The... More 

Was this review helpful? Yes 1
Aurora B, Manager at Residence Inn Arlington, responded to this review

Dear Guest: Thank you for taking the time to submit your guest survey. Your feedback is very important to us. I am truly sorry that your stay was less that favorable. I have passed your suggestions to all department heads. I am happy to hear that the staff was friendly and willing to assist your needs. I am looking forward... More 

Hewitt, Texas
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 14, 2015 via mobile

I was a bit concerned after reading some posts. But we have stayed here before and love the location. My son and I decided at last minute to catch a college baseball game in the area and tour ATT stadium and Globe Life park. This hotel is minutes away from these sites and Six Flags. Staff at desk were sharp... More 

Was this review helpful? Yes 1
Aurora B, General Manager at Residence Inn Arlington, responded to this review

Dear Guest: Thank you for taking the time to submit your guest experience at the Residence Inn-Arlington. I am happy to hear that hotel and staff met your expectations. I know that you have many choices in travel and appreciate you choosing our hotel. I am also happy to hear that your visit to Arlington and the event you attended... More 

San Antonio, Texas
Top Contributor
200 reviews 200 reviews
15 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed January 29, 2015

we love Marriott's ..the location for this one is great, street appeal great, looks like new carpeting..greeting at front desk could have been little more up to Marriott standards...the floor plan of our one bedroom was excellent and user friendly, however, needs badly an update. the furniture was either so worn you sunk almost to the floor sitting on the... More 

Was this review helpful? Yes
Aurora B, General Manager at Residence Inn Arlington, responded to this review

Dear Guest: Thank you for submitting your guest experience and concerns. I truly apology for the inconvenience you had, I will be looking in detail every issue that you touched. If you would like to further discuss your stay you can contact me at any time. Thank you for choosing Residence Inn-Arlington for your travel needs. Aurora B. GM More 

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 3, 2015

This hotel has recently undergone some management changes and I cannot stress enough how satisfied with our decision to stay here. We recently planned a trip to Dallas to see the Cowboys play. The location was excellent and convenient to ATT Stadium, Six Flags and Convention Centre. What made our stay exceptional was the level of service we received from... More 

Was this review helpful? Yes 1
Aurora B, General Manager at Residence Inn Arlington, responded to this review

Dear Guest: Thank you for submitting your guest experience while staying at the Residence Inn-Arlington. I am happy to hear that your stay was a memorable one. We strive everyday day to make every guests stay a pleasant one. I am looking forward to seeing you again in the near future. Regards, Aurora Burciaga General Manager More 

Senior Contributor
36 reviews 36 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed December 16, 2014

We stayed here for 4 days for the Thanksgiving Holiday. We were in town for a Cowboy game. Location was convenient to stadium. Hotel was clean. Front desk was efficient. I had concerns based on other reviews, but our stay was fine. Don't set your expectations higher than a standard Residence Inn & and you won't be disappointed. We had... More 

Was this review helpful? Yes 1
Aurora B, General Manager at Residence Inn Arlington, responded to this review

Dear Sabrina: Thank you for taking the time in giving us your feedback. I truly apologize for the inconvenience you experienced during your stay. I am the new General Manager at this property which will be working diligently with staff to avoid further food shortages. I am looking forward for another opportunity to make your next stay at Residence Inn... More 

Houston
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed October 21, 2014

I recently stayed there for a week on a business trip, and one of my co-workers has been there for months. Virtually everything about this place is just a little below expectations for a Residence Inn. Many, many mechanical and equipment problems, not enough table for breakfast, running out of food early at the evening socials, room keys not working... More 

Was this review helpful? Yes 4
Michael M, Manager at Residence Inn Arlington, responded to this review

Dear WRS437, Thank you for taking the time to provide feedback regarding your recent experience. We truly value the comments that we receive from our guests and use them in our ongoing efforts to improve. The hotel has recently gone through some changes to improve the overall experience for our guests. We hope that we will have the opportunity to... More 

Monroe, Louisiana
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 15, 2014

Amenities and comfortable, relaxing rooms, lots of things to do and see nearby with a trolley that gets you to the ballgames! Cindy the manager, DJ the maintenance man, and the entire hotel staff were not only trustworthy and but I felt very safe and secure here! Relocation is hard when you are by yourself, and all of the guests... More 

Was this review helpful? Yes 8
Michael M, Manager at Residence Inn Arlington, responded to this review

Dear Jennifer M, Thank you for taking the time to write about your experience at Residence Inn by Marriott Arlington. I am delighted to hear that you and your family enjoyed your stay. We hope that we will have the pleasure of welcoming you back again soon! Kindest regards, Wendy Blaas More 

Tyler, Texas
Reviewer
3 reviews 3 reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 18, 2014

Our entire stay was perfect. Friendly staff & very clean rooms. Complimentary breakfast was wonderful & the staff were constantly bringing out fresh food. The courtyard area was great for our family and the kids had fun playing basketball and swimming. Very family friendly & best of all the room was spacious enough we weren't all on top of each... More 

Was this review helpful? Yes 21
Michael M, General Manager at Residence Inn Arlington, responded to this review

Dear Valued Guest, Thank you for staying and taking the time to review our hotel. I’m glad you enjoyed the suite and our breakfast. I’m glad the staffs meet your expectation. I will share your comments with management and our associates. Thanks again for all your comments and we are really like for you to try us in the future... More 

Jacksonville,Tx
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed August 17, 2014

My family and I stayed at Resident Inn on August 16, 2014. The hotel it self is very clean, the breakfast was wonderful. The hotel is pet friendly and the only way you can tell that it is if you actually see a pet or occasionally hear one barking , there was no odor or any evidence that a pet... More 

Was this review helpful? Yes 18
Michael M, General Manager at Residence Inn Arlington, responded to this review

Dear Valued Guest, Thank you for staying and taking the time to review our hotel. I glad you found the room to be clean and enjoyed the breakfast. We are in the process of having our outdoor area redone. Thanks again for all your comments and we are really like for you to try us in the future and would... More 

Calera, AL
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed August 10, 2014

I had an awful experience with Residence Inn a few years ago and vowed never to stay in one again. In fact, when it was one of only options in area we wanted to be in we went by the night before to check out the rooms and they were updated, tastefully decorated and clean. The queen bed in studio... More 

Was this review helpful? Yes 14
Michael M, General Manager at Residence Inn Arlington, responded to this review

Dear Valued Guest, Thank you for staying and taking the time to review our hotel. I’m glad you enjoyed the suite and our breakfast. I will share your comments with management and our associates. Thanks again for all your comments and we are really like for you to try us in the future and would really looking forward to being... More 

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