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All 4 Andrews hotels

Holiday Inn Express Hotel & Suites Andrews

2.5 of 5 Hotel   |   1100 South Main, Andrews, TX 79714
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Ranked #1 of 4 Hotels in Andrews
A recent review
3 of 5 stars Reviewed July 18, 2014
Emily V
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18 reviews from our community

Traveler rating
    5
    4
    2
    1
    6
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6
Couples
0
1
6
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Contributor
15 reviews 15 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed August 3, 2014

From the manager, and over 3 front desk workers, they have no clue, customer service is a joke! Elevator is so slow! Ice machine slow, room is smoggy! When take shower water goes all over place because they put only a half glass wall? You can hear other rooms tv from the vents! Breakfast is gross, eggs, sausage, is the... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Andrews, responded to this review

Dear fire860, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you... More

Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 18, 2014

We were in Andrews to visit family and needed a place to stay overnight. Our stay was fine. Average rooms, average service. Clean. Nothing bad to report, nothing excellent to report. There is a gas station next door.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Andrews, responded to this review

Dear Emily V, Thank you for your comprehensive review. It is always hugely motivating when one takes the time and trouble to acknowledge their good stay. We are sorry your stay was not above average. We have taken note of your valuable comments and will use these to monitor and improve the quality and services we offer for to our... More

Orange, Texas
1 review
1 of 5 stars Reviewed April 21, 2014 via mobile

Management needs a class on hospitality!!...More Importantly....No tv service,NO Ice,wifi didn't work! ice machine broken, Pool had cover over it & staff very rude & unapologetic... ( except Housekeeping they were nice)

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Andrews, responded to this review

Dear TXnativechick, Thank you for taking the time to review our property. I’m very sorry to hear about your experience on your recent stay. We would like to address your experience further, and have sent you an email with additional details. Thank you again for your comments and for staying with us. Sincerely, Connie D Case Manager IHGCare More

Sherman, TX
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 19, 2014

I have been visiting Andrews for many years as I have family that live there. This is a new-ish hotel in Andrews, which was very much needed. This town is experiencing a boom right now, and the few options for staying overnight seem to book quickly, so book in advance. The room was very nice and clean, and the bed... More

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Minneapolis, Minnesota
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 19, 2013

The hotel is great because it is comfy and clean. The staff is nice and the breakfast is great. I was in the hotel for travel and the Stripes next door was very nice for those late night work sessions. I haven't had a bad experience here, but the showers were hit or miss on the item.

Was this review helpful? Yes
HIEAndrewsMgmnt, General Manager at Holiday Inn Express Hotel & Suites Andrews, responded to this review

Hello ChristopherG642, Your review will be shared with the entire hotel staff. They'll be pleased to know that you found your accomodations comfortable and clean! We appreciate the opportunities you have given us to serve you and look forward to seeing you again. Thank you, Elly Salazar General Manager Holiday Inn Express & Suites, Andrews More

Dallas, Texas, USA
Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 30, 2013

A little oasis in a barren land. Not much to see in this oil land but holiday inn express is a great stopover. The rooms are clean and comfortable. We were lucky to get one with a balcony and it was wonderful sitting outside watching the sunset over the pool. Not any special or different with this hotel, except for... More

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HIEAndrewsMgmnt, General Manager at Holiday Inn Express Hotel & Suites Andrews, responded to this review

Dear Marcia C., Thank you for your kind words. We take pride in providing each of our guests with excellent service, comfort and quality. We appreciate you taking the time to recognize our efforts and we hope to serve you again the next time you are in the Andrews area. Sincerely, Elly Salazar General Manager Holiday Inn Express & Suites,... More

Dallas, Texas
1 review
1 of 5 stars Reviewed May 24, 2013

Booked this in advance for business. Booked multiple rooms for my crew, paid in advance. Contractor cut our trip short, owner agreed to credit the rooms for our return three weeks later. Also, we would have to return at a later date to finish project. Owner did not honor our agreement and now will not return phone calls. Would give... More

Was this review helpful? Yes
HIEAndrewsMgmnt, General Manager at Holiday Inn Express Hotel & Suites Andrews, responded to this review

Dear Clint M, We appreciate your review and would like to speak with you directly. Please contact me at (432) 524-4800. I look forward to speaking with you. Best, Elly Salazar General Manager Holiday Inn Express & Suites - Andrews, TX. More

1 review
1 of 5 stars Reviewed May 13, 2013

I was supposed to stay at this hotel this past week. Found a better deal at the Hampton Inn in midland. Tried to cancel the day of, and they refused, which is completely ridiculous. Then a girl specifically told me it would be 164 $ to cancel all four rooms for the night. She never said 164 per room, she... More

Was this review helpful? Yes
HIEAndrewsMgmnt, Manager at Holiday Inn Express Hotel & Suites Andrews, responded to this review

Dear Rbyrd25, Thank you for taking the time to share your experience with us. I'm sorry you were unhappy with the customer service you received at our hotel. I will be sure to share your review with the rest of our staff. Per the hotel's cancellation policy, which is shared with all guests via reservation confirmation e-mails, guests can cancel... More

Austin, Texas
Top Contributor
68 reviews 68 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 24, 2013

Andrews, TX is in the middle of the West Texas oil boom. Rooms at nicer locations are hard to come by. There is not much to choose from in this location, but fortunately Holiday Inn has this relatively new location. Stayed here Monday, January 21 for a meeting in town the next day. The location is on South Main Street... More

Was this review helpful? Yes
HIEAndrewsMgmnt, General Manager at Holiday Inn Express Hotel & Suites Andrews, responded to this review

Dear Mark T., Thank you for your review of our hotel. I am pleased to see that the hotel's offerings met your needs. I will be sure to pass your kind words along to the hotel staff. They do their best to guarantee that each guest has a positive experience and a comfortable stay. We look forward to serving you... More

Fort Worth, Texas
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 31, 2012

We stayed here Easter weekend of this year attending a family members funeral. Very nice on the outside but very disappointed when we went to our room and during our stay especially since this is a fairly new hotel. Our first room had black stains on the walls & floors, broken closet door & dusty. We were moved "up" to... More

Was this review helpful? Yes
HIEAndrewsMgmnt, Manager at Holiday Inn Express Hotel & Suites Andrews, responded to this review

Dear Anna Z. Thank you for your honest feedback on your experience at our hotel. We appreciate your opinion and view it as an opportunity to continually improve our service. Since your stay in April, we have implemented a more rigorous Maintenance Program to guarantee that rooms are refreshed to meet the highest of standards. I am confident that our... More

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Additional Information about Holiday Inn Express Hotel & Suites Andrews

Address: 1100 South Main, Andrews, TX 79714
Phone Number:
Location: United States > Texas > Andrews
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Andrews 2.5*
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