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Holiday Inn Express Hotel & Suites Andrews

2.5 of 5
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1100 South Main, Andrews, TX 79714
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Holiday Inn Express Hotel & Suites Andrews
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Ranked #1 of 5 Hotels in Andrews
A recent review
3 of 5 stars reviewed 1 week ago
BILL A Fredericksburg, Texas
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25 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Fredericksburg, Texas
Top Contributor
118 reviews 118 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a reasonably new property. I found the room to be large and the beds/pillows to be comfortable. The entire property looks clean and well maintained. The HVAC worked but had that annoying feature of completely shutting off then turning on all night long which can be disruptive if you are a light sleeper. The room was sparsely furnished... More 

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Dallas, TX
Top Contributor
284 reviews 284 reviews
80 hotel reviews
291 helpful votes 291 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed a couple of nights at the HIE in Andrews at the end of April while attending the Wild Wild West Fest. The hotel is clean, inside and out, and even though located on a main street, my 3rd floor room was quiet. The room was nicely decorated, with all the amenities, but I found the TV hard to... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Andrews, responded to this review

Dear texasrepublichistory, Thank you for taking the time to write your review. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. It is nice to read that you have regarded the cleanliness the hotel and the amenities in the room are well to your liking. However, it... More 

Dallas, TX
Top Contributor
89 reviews 89 reviews
43 hotel reviews
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed March 30, 2015

I travel to Andrews frequently for work. Given the relatively isolated location and nearby options the Holiday Inn Express is a great choice. Included wifi is reliable and breakfast is fine for fueling up in the morning. The rooms and property are clean and well maintained. The AC unit is relatively loud but I think of it as white noise.... More 

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Pinetop-Lakeside, Arizona
Top Contributor
66 reviews 66 reviews
24 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed December 17, 2014

Nice, newer hotel with standard HIE amenities. The price gouging going on in West Texas is insane. $200 a night currently and frequently sold out. Moderately fast WiFi. Strange open glass-door shower that was fairly messy. Excellent staff, nice looking breakfast. No Jacuzzi. :(

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San Antonio
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 15, 2014

We had to travel to Andrews for a family funeral. We stayed in a suite and it was about $150 for 5 people. Free breakfast and Wi-fi. Breakfast was okay. The hot items included sausage, bacon, sausage gravy and omelets with ham. They do have pancakes, yogurts, hard boiled eggs and cereal. Rooms were clean, bed, tub, etc. Would stay... More 

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Brighton, Michigan
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 of 5 stars Reviewed September 27, 2014

Like others say, hotel rooms in an oil boom town are rare and expensive. This one seems like a newer property. My room was nice enough for a HIE. I encountered on MAJOR problem that can't be forgiven. A COLD SHOWER! It didnt seem like the place was full, IDK. Typical fare at breakfast but I rated them 1 mark... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Andrews, responded to this review

Dear Archer01, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you found our rooms nice and apologize for the inconvenience our shower and breakfast... More 

Athens, Georgia
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed September 18, 2014

We had to travel to Andrews for a family funeral and discovered to our surprise that because of the current oil boom rooms were almost $200 a night! Everything was okay though if you don't eat meat your breakfast options are limited - the hot items included sausage, bacon, sausage gravy and omelets with ham. They do have pancakes, yogurts,... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Andrews, responded to this review

Dear Lisa F, Thank you for your review and for staying with us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. It is regrettable we fell short of your expectations with regards to the breakfast program. We are working hard to ensure that our breakfast service meets our guests expectations and value... More 

Senior Contributor
24 reviews 24 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed August 3, 2014 via mobile

From the manager, and over 3 front desk workers, they have no clue, customer service is a joke! Elevator is so slow! Ice machine slow, room is smoggy! When take shower water goes all over place because they put only a half glass wall? You can hear other rooms tv from the vents! Breakfast is gross, eggs, sausage, is the... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Andrews, responded to this review

Dear fire860, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you... More 

Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 18, 2014

We were in Andrews to visit family and needed a place to stay overnight. Our stay was fine. Average rooms, average service. Clean. Nothing bad to report, nothing excellent to report. There is a gas station next door.

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Andrews, responded to this review

Dear Emily V, Thank you for your comprehensive review. It is always hugely motivating when one takes the time and trouble to acknowledge their good stay. We are sorry your stay was not above average. We have taken note of your valuable comments and will use these to monitor and improve the quality and services we offer for to our... More 

Orange, Texas
1 review
1 of 5 stars Reviewed April 21, 2014

Management needs a class on hospitality!!...More Importantly....No tv service,NO Ice,wifi didn't work! ice machine broken, Pool had cover over it & staff very rude & unapologetic... ( except Housekeeping they were nice)

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Andrews, responded to this review

Dear TXnativechick, Thank you for taking the time to review our property. I’m very sorry to hear about your experience on your recent stay. We would like to address your experience further, and have sent you an email with additional details. Thank you again for your comments and for staying with us. Sincerely, Connie D Case Manager IHGCare More 

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