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Red Roof Inn Amarillo West

6800 I-40 West, Amarillo, TX 79106 (Formerly Quality Inn & Suites)
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Red Roof Inn Amarillo West
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Red Roof Inn Amarillo West
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115 reviews from our community

Traveler rating
    20
    31
    16
    24
    24
See reviews for
42
25
8
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Farmington, New Mexico
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Old but large room complete with fridge and microwave. It was okay for quick overnight. The bed was okay and good water pressure in the shower. There were no handles on the drawers. We arrived about 9pm and we're given a room that had not been cleaned but it was no problem to change rooms. In the morning we walked... More 

Was this review helpful? Yes
Sonny B, General Manager at Red Roof Inn Amarillo West, responded to this review

Dear P.j. G. Thank you for taking the time to fill out a review of us. I want to apologize that your stay was barely at par and not superb as expected. We are currently going through replacing old furniture throughout our hotel which will solve your issue with the drawers without handles. As for the breakfast concern, when checking... More 

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

We made a reservation on Wednesday for the following Friday. We spoke on the phone prior to our stay twice. Once to double check the reservation and again to notify that we were going to be late arrivals. When we arrived they claimed they had no reservations under our name and no rooms left.

Was this review helpful? Yes
Sonny B, General Manager at Red Roof Inn Amarillo West, responded to this review

Dear Chrislopez92, I sincerely apologize for the inconvenience of your reservation and not being in our system. I want to assure you that I thoroughly searched our system to find a "Chris Lopez" but did not find a reservation under that name. Every piece of data that is transmitted from any online travel agency, central reservation system, or even clerk... More 

Hillsboro, Missouri
Contributor
15 reviews 15 reviews
7 hotel reviews
62 helpful votes 62 helpful votes
1 of 5 stars Reviewed 3 weeks ago

While traveling over the holidays with our 4 children we had to pass through Amarillo, we made reservations prior to arrival, had confirmations numbers for the reservations(2 rooms). When we arrived they said they only had us down for one room, even though we showed them confirmation for 2.They would provide us with a 2nd room but at a higher... More 

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Sonny B, General Manager at Red Roof Inn Amarillo West, responded to this review

Dear Jenniegje123456, Thank you for your response about your stay in December 2014. I would like to update you and everyone that our management has changed since January 2015. I am terribly sorry that our past management provided poor service to you. As for the "unexplained $150.00 fee", there was evidence and documentation from our housekeeping staff and the previous... More 

Hamburg, New York
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This place is right off and right on the interstate, I don't think it could get any easier. Room was spacious and comfortable, my son got his first good nights sleep in weeks(so he told me). Room, lobby, eating area for breakfast were all very clean. Can't go wrong staying here if you need a quick place to stay and... More 

Was this review helpful? Yes 2
Sonny B, Manager at Red Roof Inn Amarillo West, responded to this review

Dear Dads2vette, I appreciate your comments regarding your recent stay at the Amarillo West Red Roof. It is always awesome hearing really positive feedback from our guests at our hotels. I will make sure to share your comments with the rest of our team. Positive information, like yours, is always an encouragement to all of our staff as we strive... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The room was large and the bed was comfortable. The furniture in the room was a little older and worn but the bed seemed like it was fairly new. Quiet and safe feeling parking lot. Front desk staff members were very friendly and helpful. Breakfast -- texas shaped waffle was the only hot item. The way the room was set... More 

Was this review helpful? Yes 2
Sonny B, General Manager at Red Roof Inn Amarillo West, responded to this review

Dear Kaye910 , I appreciate your comments regarding your recent stay at the Amarillo West Red Roof. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as... More 

Yorba Linda, California
Top Contributor
64 reviews 64 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed February 3, 2015

We were on the road and stopped here for the good rate. the room looked like it was set up to be a suit style room but it had no couch or chairs. It had a floor lamp and an end table. the door had a gap around it that you could see through. the bathroom fan was so loud... More 

Was this review helpful? Yes 1
Sonny B, General Manager at Red Roof Inn Amarillo West, responded to this review

Dear Annette A., We apologize about your stay not being super as expected. We would like to inform you about our on going renovations as we have recently converted the property and are still bringing in new furnishings and designs for each room. The bathroom fan you mentioned about being loud and noisy was never reported to us by you... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 30, 2015

I have been here for almost 3 weeks. I never have a problem here! The staff there is so nice and kind here. I will stay here aging and aging! The rooms where so clean and the hourskeeps where nice and clean!!!!;)

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 9, 2015

Upon arriving to this hotel (after driving all day) we were told that we had a room reserved but could not get into it as the site we booked through had forwarded incorrect payment information. The manager spent 15 minutes on the phone trying to get correct info from the company. The room was better than expected. Clean. There were... More 

Was this review helpful? Yes 1
Nessa P, Manager at Red Roof Inn Amarillo West, responded to this review

Thank you for taking your time writing a review of our property, we're very sorry about your extended wait while checking in. Unfortunately, we have been having issues with third party credit cards and the matter has been resolved with the third party companies. We do not expect any further issues regarding this matter. Thank you so much for your... More 

Corrales, New Mexico, United States
Top Contributor
102 reviews 102 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed January 4, 2015

We stopped in after a long day of driving home and selected this hotel for price and location. Our room was just a little box that looked like it had not been cleaned for a while. Seeing hair on the toilet, in the shower and on the bathroom floor is just a big problem. We didn't feel like going to... More 

Was this review helpful? Yes
Nessa P, Manager at Red Roof Inn Amarillo West, responded to this review

We appreciate your review, as we take all matters of cleanliness very serious. We would like to inform you that our hotel is under new management and have completely re-staffed. All housekeeping issues have been resolved and proper training was done during transition. Thank you for your comments, we hope you will give us another chance and will visit us... More 

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