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Clarion Hotel Amarillo

3.0 of 5 1911 I-40 East at Ross/Osage Street, Amarillo, TX 79102 (Formerly Holiday Inn)
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Clarion Hotel Amarillo
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Clarion Hotel Amarillo
Clarion Hotel Amarillo
Clarion Hotel Amarillo
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61 reviews from our community

Traveler rating
    8
    17
    11
    15
    10
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14
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14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Fort Worth, Texas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I travel over 100 nights per year, used to stay here often when it was Holiday Inn. Now that it has changed hands has gone downhill fast! I requested a suite, the sales staff told me it would happen, when I arrived reservation had not been entered and I was given a room on 4th floor. the freeway noise was... More 

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Calabash, North Carolina
Contributor
13 reviews 13 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 16, 2014

When we arrived we were told the side doors were broken and one of the elevators was out. The room was small, This is clearly an older property. However, the room was clean. The bathroom door would not close easily and the toilet made a horrible noise when flushed. In the morning, we turned on the shower only to find... More 

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LA
Contributor
18 reviews 18 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 24, 2014

t]Clarion Amarillo is conveniently located and a very comfy place to stay. My room was large with flat screen, writing/computer desk and chair and sofa. The room was clean and the bed was of good quality. I felt very safe and relaxed here. I stayed 10 days on business. The hotel offeran indoor pool and Jacuzzi, which I enjoyed. there... More 

Was this review helpful? Yes
Lindsay Y, Manager at Clarion Hotel Amarillo, responded to this review

Than k you for your awesome review, we do strive each day to upgrade and make our hotel the best place to stay for our loyal guest. I hope that if you are ever in Amarillo again that you come back and see us!!!!! Have a wonderful day per Sales :) More 

Columbus, North Carolina
Top Contributor
72 reviews 72 reviews
23 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed September 12, 2014

Hotel is old and in need of updating. Linens were old and dingy. Sheets had a hole in them. Shower curtain was ripped. Trash on floor in the bathroom. Sliding glass door got stuck in open mode so we had to get maintenance to fix it. Rooms were very far away from the front desk. I think the room was... More 

Was this review helpful? Yes 1
Lindsay Y, Manager at Clarion Hotel Amarillo, responded to this review

I do apologize that you had and unpleasant stay here at the Clarion I can assure you that our main goal is to provide wonderful guest service ans well as quality. I will make sure that your concerns are taken care of. I do hope you try us again in the future. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 24, 2014

One of the best hotels I've stayed at! It has a very home like experience, the staff is great, and they have a variety of activities if you don't want to leave the hotel. Special thanks to Michelle and Nalin the manager. Thank you!!!

Was this review helpful? Yes 1
Lindsay Y, Manager at Clarion Hotel Amarillo, responded to this review

I am glad to hear that you where here for the Bridge Tournament, I am sorry to hear about the issues you discovered while you where in house. I do want to apologize for your troubles and I will make sure that the issues are addressed and that we are 100% active to fix the issues that took place. I... More 

Albuquerque
Top Contributor
56 reviews 56 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 21, 2014

My wife and I spent five nights there for a Bridge tournament. This hotel has recently changed from a Holiday Inn to a Clarion. The hotel is old and showing its age--worn carpets and limited electrical outlets. The biggest annoyance was that the WiFi kept crashing. I would expect Clarion to fix that. The room was clean and the bed... More 

Was this review helpful? Yes
Lindsay Y, Manager at Clarion Hotel Amarillo, responded to this review

I am sorry to hear that my staff had trouble getting you checked in, I will follow up with the clerk that checked you in and make sure that another guest will not have the trouble you did. I will also follow up with the General Manager to find out what happen as well. We strive to give great customer... More 

Hugoton, Kansas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 20, 2014

The night clerk entered my credit card with the wrong EXP date so many times, my card would not work anymore. Had to call my son at 2am for his card. The next morning I talked to the GM about the trouble i had the previous evening and he pretty much called me a liar. I thought they should discount... More 

Was this review helpful? Yes 2
Lindsay Y, Manager at Clarion Hotel Amarillo, responded to this review

I am sorry to hear that my staff had trouble getting you checked in, I will follow up with the clerk that checked you in and make sure that another guest will not have the trouble you did. I will also follow up with the General Manager to find out what happen as well. We strive to give great customer... More 

Southlake
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
63 helpful votes 63 helpful votes
1 of 5 stars Reviewed August 5, 2014

I was stuck here by American Airlines due to a flight cancellation. This large facility was a Holiday Inn many years ago and the building appears not to of had any renovations since then. Desk and restaurant personnel did not know how to manage the airline vouchers and I was served the worst steak in all of Texas. I was... More 

Was this review helpful? Yes 1
Lindsay Y, Manager at Clarion Hotel Amarillo, responded to this review

Dear Guest, I do apologize for the troubles that you had during your stay here at the Clarion Hotel, We recently changed flags in September of 2013 and at that time the hotel was renovated to meet the Choice Hotels high quality standards. We do have several types of guest that stay here with us at the Clarion Hotel. I... More 

Houston, Texas
Top Contributor
162 reviews 162 reviews
26 hotel reviews
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed July 22, 2014

The hotel is a little past its prime, but was very clean and in order. The hotel staff were cheerful and very helpful. The restaurant was ample for a night and hot breakfast was served with our stay. Location was good for driving through town.

Was this review helpful? Yes
Lindsay Y, Manager at Clarion Hotel Amarillo, responded to this review

Dear Clarion Hotel Guest, We would like to take a moment to thank you for staying with us at the Clarion Hotel, we also appreciate your review and would like to recognize you for recognizing our hotel. We hope that if you ever come threw Amarillo again that you would chose to stay with us at the Clarion. Thank you... More 

Fort Smith, Arkansas
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 21, 2014

I reserved a king suite with a baby crib and a fridge using my Choice points. Got there to check in and was told there were no kings left and that we would have to take a room with doubles. I said ok, we need a crib. Was told they would bring one up. Called down a hour later and... More 

Was this review helpful? Yes 1
Lindsay Y, Manager at Clarion Hotel Amarillo, responded to this review

Thank you for choosing Clarion Hotel Amarillo for your recent stay in Amarillo. I am sorry to hear about the issues that you had while staying here with us, I do want to apologize that you had experienced issues like this. I can assure you that I will look in to this and find out what happen and make sure... More 

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Additional Information about Clarion Hotel Amarillo

Address: 1911 I-40 East at Ross/Osage Street, Amarillo, TX 79102 (Formerly Holiday Inn)
Phone Number:
Location: United States > Texas > Amarillo
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Hotel Amarillo 3*
Number of rooms: 236
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Also Known As:
Holiday Inn Amarillo-i-40 Hotel Amarillo
Amarillo Holiday Inn

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