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Amarillo Inn & Suites

1911 I-40 East at Ross/Osage Street, Amarillo, TX 79102 (Formerly Clarion Hotel Amarillo)
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Amarillo Inn & Suites
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82 Reviews from our TripAdvisor Community

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    17
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28
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (82)
  • Mar-May only
    (16)
  • Jun-Aug only
    (44)
  • Sep-Nov only
    (9)
  • Dec-Feb only
    (13)
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Carthage, Texas
Level Contributor
50 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We walked into the lobby at 8 pm to a room full of frustrated people. We stood in line for 1 1/2 hours to check in. We, and everyone else in line, had booked and prepaid on Expedia. It took at least 15 minutes for each check in and many people kept coming back saying their keys didn't work, or... More 

Was this review helpful? Yes
2 reviews
1 of 5 stars Reviewed 3 days ago NEW

Not a good visit. Pool & hot tube is out of order would have been nice to know on your website before I booked! I was looking forward to the pool. This place is run down. They didn't tell us we needed a password to log on the WiFi and there is blood on the bathroom wall. All they can... More 

Was this review helpful? Yes

Travelers are raving about these Amarillo hotels

Katy, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed for the night only. The elevator seems to be old/ outdated. A lot of the signs for the rooms seemed like it was glued by a 5 year old, and it looks like a 1980's property, but they seem to maintain it just like that! The restaurant, Route 66 , had a continental breakfast, not bad at all,... More 

Was this review helpful? Yes
Lindsay Y, Director of Sales at Amarillo Inn & Suites, responded to this review

I would like to say first yes this is and older property, I would like to also thank you for your review. I enjoy hearing all reviews from bad to good. This away I can let upper management know the things that have been addressed and that away we can address them as well. I hope that if you are... More 

Wentzville, Missouri
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

Room was clean, staff was so helpful, even changed our room for an atrium view when she saw she had a couple vacant. The pool/ game area was very nice. We were just passing through , close to food and shopping. Don't bother with visiting the RT 66 area they advertise. A lot of the local restaraunts are closed on... More 

Was this review helpful? Yes
Lindsay Y, Director of Sales at Amarillo Inn & Suites, responded to this review

Thank you so kindly for the amazing review that you gave the Amarillo Inn & Suites. We appreciate your review and we are a family hotel. We have so much to offer at this large property. I hope if you are ever travailing through again that you would be stopping in for a night or maybe even two. More 

Level Contributor
7 reviews
1 of 5 stars Reviewed 1 week ago

When I arrived to check in at 11pm with my husband and two small children in tow, the manager and the front desk employee were loudly arguing and didn't stop when I walked up. When they finished their argument, I was told the room I had booked on their website that afternoon was no longer available because they had been... More 

Was this review helpful? Yes
Lindsay Y, Director of Sales at Amarillo Inn & Suites, responded to this review

I would like to apologize on behalf of the manager that was on staff during your check in. Under no circumstances is it ever okay for one of my guest to have to experience that. I also would like to say I am so sorry for you not being able to get the room that you had reserved. If you... More 

Mount Prospect, Illinois
1 review
1 of 5 stars Reviewed 1 week ago

This place Is so disgusting, I don't know where to begin. The small in the hall is do bad my eyes were burning. Get to our room, the only light that worked was the bathroom light. Tbe wallpaper coming off the walls. Maybe they want to keep it dark so you can't see what you are getting your self into.

Was this review helpful? Yes
Lindsay Y, Director of Sales at Amarillo Inn & Suites, responded to this review

I would like to the time to apologize to your for the information that you had been told about check in. I also want to apologize for it taking and hour to get checked in to our hotel. I want to thank you for choosing the Amarillo Inn & Suites and I am sorry that your experience here was not... More 

Level Contributor
7 reviews
2 of 5 stars Reviewed 1 week ago

We called the night before and asked the manager if we could have a 12 pm check in and he said yes. We then planned travel time to check in at that time. We arrived in Amarillo and they told us we couldn't check in until 3pm which would be fine if we hadn't drove all night thinking we would... More 

Was this review helpful? Yes
Lindsay Y, Director of Sales at Amarillo Inn & Suites, responded to this review

I would first like to apologize for the wrong check in information that you had be given upon arrival. I also would like to say I am really sorry for the hour check in you had to experience. We are working on our system and taking action at this time on how long it takes to check in. I do... More 

San Francisco
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

This is one of the more funkier places I stayed at during a cross-country road trip, and I don’t mean that in a negative way. The room was pretty standard, nothing out of the ordinary, fairly clean, but the building has this cavernous room in the middle of the hotel that has a full arcade, pinball machines, and a pool... More 

Was this review helpful? Yes
Lindsay Y, Director of Sales at Amarillo Inn & Suites, responded to this review

I would like to thank you for your review as well as the 5 star rating you gave our property. We really appreciate it and hope to have you as a returning guest. More 

Nyssa
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I stood in line for almost 40 minutes to check in!!!!! And there was 6 people in front of me when I walked in the door. There was 2 people working the front desk, and a 'Manager' just kind of walking around. I had reservations, and when I got to the counter...... FINALLY!!!! It took the gentleman a VERY long... More 

Was this review helpful? Yes
Lindsay Y, Director of Sales at Amarillo Inn & Suites, responded to this review

I apologize for the amount of time it took you to be able to check in to our property. We have had a few new people hired here recently, we are actively working on making sure all staff are trained 100% and are able to check in and check out promptly. I am not sure what manager would have been... More 

Durant, Oklahoma
Level Contributor
44 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was average. It was clean enough and safe enough. The beds were double beds and a little small, but worked good for our stay as we were passing through. I would stay here again. Staff was friendly and the area felt safe.

Was this review helpful? Yes 2
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