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Amarillo Inn & Suites

1911 I-40 East at Ross/Osage Street, Amarillo, TX 79102 (Formerly Clarion Hotel Amarillo)
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Amarillo Inn & Suites
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Amarillo Inn & Suites
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Amarillo Inn & Suites
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65 reviews from our community

Traveler rating
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    12
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    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Chelmsford
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Hotel is a bit worn. However on the plus side the rooms are clean albeit one side of curtain missing in our room and sink nearly falling off in the bathroom. When we came back after shopping our room was spotless. The gym which I use at every hotel was adequate albeit the equipment needed a bit of a service.... More 

Was this review helpful? Yes
Lindsay Y, Director of Sales at Amarillo Inn & Suites, responded to this review

I would first like to thank you for staying at the Amarillo Inn & Suites. I am terribly sorry for the complaints that you do have with our sleeping rooms, we do enjoy getting the feedback however that away we can make sure to address the situation. I can assure you that I will be addressing the problems that you... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

We rented the Brahma Room for our parent's 50th anniversary party. They supplied the catering, set up and clean up for our event. Not only were they affordable, but their service was awesome. Their staff was always helpful and kind. They also gave room discounts and gifts to our guests that chose to stay there. I highly recommend them for... More 

Was this review helpful? Yes
Lindsay Y, Director of Sales at Amarillo Inn & Suites, responded to this review

I am so glad that you enjoyed your special event at our hotel. As the Director of Sales It is always nice to hear that my staff was great and always helpful. My staff also mentioned that they really enjoyed your event. Thank you again from my team to your family for letting us be apart of such a special... More 

1 review
5 of 5 stars Reviewed December 31, 2014

Caught in a snow storm in Amarillo TX...on the way to Arizona. Stopped at Clarion Hotel along with many other travelers. Wonderful service, great price,restaurant on site, good food, clean comfortable rooms..pool in an atrium! Nice surprise! If you're passing through stop there for the night, you won't be disappointed.....

Was this review helpful? Yes
Lindsay Y, Director of Sales at Amarillo Inn & Suites, responded to this review

Amarillo is famous for getting a lot of snow and at times we are thankful for that. I am so glad that you where snowed in with us. We are now the Amarillo Inn & Suites and if you are ever passing through again we hope you stay with us! More 

Lubbock, Texas, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 30, 2014

The staff throughout the hotel were so helpful and kind! After a long day of American airlines mishaps and inconsiderate staff the clarion hotel I. Amarillo was a great relief. Everyone from the shuttle driver to front desk to restaurant staff made us being stranded not so bad and more like a mini vacation. I will definitely be back. The... More 

Was this review helpful? Yes
Lindsay Y, Director of Sales at Amarillo Inn & Suites, responded to this review

That was and amazing review and I am so happy that you enjoyed your stay here with us and all of my staff. We are now the Amarillo Inn & Suites and if you are ever in Amarillo again please choose us! Our goal is guest service and we are nothing with out all of our wonderful guest! More 

Fort Worth, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 3, 2014

I travel over 100 nights per year, used to stay here often when it was Holiday Inn. Now that it has changed hands has gone downhill fast! I requested a suite, the sales staff told me it would happen, when I arrived reservation had not been entered and I was given a room on 4th floor. the freeway noise was... More 

Was this review helpful? Yes 1
Lindsay Y, Director of Sales at Amarillo Inn & Suites, responded to this review

I would like to sincerely apologize for the experience you had when you were at this property. We are now the Amarillo Inn & Suites and we take pride in our rooms and in our guest. Our goal is to give each and every guest the best experience possible. If you are ever traveling through again I really hope that... More 

Calabash, North Carolina
Contributor
13 reviews 13 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 16, 2014

When we arrived we were told the side doors were broken and one of the elevators was out. The room was small, This is clearly an older property. However, the room was clean. The bathroom door would not close easily and the toilet made a horrible noise when flushed. In the morning, we turned on the shower only to find... More 

Was this review helpful? Yes
Lindsay Y, Director of Sales at Amarillo Inn & Suites, responded to this review

I would like to sincerely apologize for the experience you had when you were at this property. We are now the Amarillo Inn & Suites and we take pride in our rooms and in our guest. Our goal is to give each and every guest the best experience possible. If you are ever traveling through again I really hope that... More 

LA
Contributor
18 reviews 18 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 24, 2014

t]Clarion Amarillo is conveniently located and a very comfy place to stay. My room was large with flat screen, writing/computer desk and chair and sofa. The room was clean and the bed was of good quality. I felt very safe and relaxed here. I stayed 10 days on business. The hotel offeran indoor pool and Jacuzzi, which I enjoyed. there... More 

Was this review helpful? Yes
Lindsay Y, Manager at Amarillo Inn & Suites, responded to this review

Than k you for your awesome review, we do strive each day to upgrade and make our hotel the best place to stay for our loyal guest. I hope that if you are ever in Amarillo again that you come back and see us!!!!! Have a wonderful day per Sales :) More 

Columbus, North Carolina
Top Contributor
85 reviews 85 reviews
26 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed September 12, 2014

Hotel is old and in need of updating. Linens were old and dingy. Sheets had a hole in them. Shower curtain was ripped. Trash on floor in the bathroom. Sliding glass door got stuck in open mode so we had to get maintenance to fix it. Rooms were very far away from the front desk. I think the room was... More 

Was this review helpful? Yes 1
Lindsay Y, Manager at Amarillo Inn & Suites, responded to this review

I do apologize that you had and unpleasant stay here at the Clarion I can assure you that our main goal is to provide wonderful guest service ans well as quality. I will make sure that your concerns are taken care of. I do hope you try us again in the future. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 24, 2014

One of the best hotels I've stayed at! It has a very home like experience, the staff is great, and they have a variety of activities if you don't want to leave the hotel. Special thanks to Michelle and Nalin the manager. Thank you!!!

Was this review helpful? Yes 1
Lindsay Y, Manager at Amarillo Inn & Suites, responded to this review

I am glad to hear that you where here for the Bridge Tournament, I am sorry to hear about the issues you discovered while you where in house. I do want to apologize for your troubles and I will make sure that the issues are addressed and that we are 100% active to fix the issues that took place. I... More 

Albuquerque
Top Contributor
60 reviews 60 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed August 21, 2014

My wife and I spent five nights there for a Bridge tournament. This hotel has recently changed from a Holiday Inn to a Clarion. The hotel is old and showing its age--worn carpets and limited electrical outlets. The biggest annoyance was that the WiFi kept crashing. I would expect Clarion to fix that. The room was clean and the bed... More 

Was this review helpful? Yes
Lindsay Y, Manager at Amarillo Inn & Suites, responded to this review

I am sorry to hear that my staff had trouble getting you checked in, I will follow up with the clerk that checked you in and make sure that another guest will not have the trouble you did. I will also follow up with the General Manager to find out what happen as well. We strive to give great customer... More 

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