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Amarillo Inn & Suites

1911 I-40 East at Ross/Osage Street, Amarillo, TX 79102 (Formerly Clarion Hotel Amarillo)
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Amarillo Inn & Suites
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72 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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  • French first
  • Italian first
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  • All months
    (72)
  • Mar-May only
    (16)
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    (34)
  • Sep-Nov only
    (9)
  • Dec-Feb only
    (13)
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1 review
4 of 5 stars Reviewed 3 days ago NEW

Would give it 5 stars but the guy at the front desk kept putting everyone else ahead of us which got us irritated but other than that the other staff was friendly! Pool was great. Beds were great! I would definitely stay here again if needed!

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2 of 5 stars Reviewed 5 days ago NEW

The best part of the stay was the breakfast - real eggs (not powdered). We were there for 5 nights. Even though we used 4 towels and wash cloths everyday - housekeeping did not understand that we needed 4 new towels everyday. I don't think that they vacuumed any of the days that we were there. Plaster was falling from... More 

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Travelers are raving about these Amarillo hotels

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We arrived around 10 pm, passing through to Houston. First impression, the lobby was clean, after that, everything else went downhill. The unprofessional front desk attendant instructed us to enter into the back entrance, where we found it difficult to find a parking spot. The parking lot was dark and littered with beer bottles and trash. The hallway was dreary... More 

Was this review helpful? Yes 1
Cordova, Tennessee
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

We checked into this hotel on the evening of 6/19/15. We prebooked on Expedia for a three star or better property. This property is hands down the worst property we have experienced. The property is old, outdated and poorly maintained. The desk clerk at check in stated all their rooms were nice. I guess nice is relative to your past... More 

Was this review helpful? Yes 1
Garland, Texas
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The hotel seemed a little old and musky but the worst part was the bed. The mattress was very hard so we didn't sleep very well that night. Since this was the first stop on our 9 day road trip, we did not appreciate such an uncomfortable bed.

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Lindsay Y, Director of Sales at Amarillo Inn & Suites, responded to this review

I appreciate your feedback on your stay. With out feedback we can not improve our property we take every review in to to consideration. We feel with out happy guest that we are not doing something right. I will look in to the mattress situation and make sure that is taken care of. I do apologize and I hope that... More 

1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

We were very disappointed in this hotel. First the lighting in hall was flickering which creeped out our kids. The wall paper was peeling off everywhere as well as the room number signs and some had been very poorly glued back on. The bathroom was not very clean. The tub made me cringe to put my kids in it. No... More 

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Lindsay Y, Director of Sales at Amarillo Inn & Suites, responded to this review

I would first like to take the time to apologize for your unpleasant stay. We are in the process of remodeling our property and we take pride in each guest that stay's with us. I never want to have and unhappy guest and I am so sorry. More 

1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

y husband and I were passing through Amarillo on a long trip and needed to stop for the night. I booked the room on THEIR OWN website when we were about 40miles out. We checked in at about 11pm last night 6/8/15. The room we booked was supposed to be a two room suite. We have kids so two double... More 

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Lindsay Y, Director of Sales at Amarillo Inn & Suites, responded to this review

Good Afternoon, My name is Lindsay Young and I heard of what happen yesterday morning. The front desk informed me of your situation and that you wanted to speak to me. Then I was informed that you had left so I do apologize that you did not get to speak to manager while you where at our property. I can... More 

Chelmsford
Level Contributor
67 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed May 21, 2015

Hotel is a bit worn. However on the plus side the rooms are clean albeit one side of curtain missing in our room and sink nearly falling off in the bathroom. When we came back after shopping our room was spotless. The gym which I use at every hotel was adequate albeit the equipment needed a bit of a service.... More 

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Lindsay Y, Director of Sales at Amarillo Inn & Suites, responded to this review

I would first like to thank you for staying at the Amarillo Inn & Suites. I am terribly sorry for the complaints that you do have with our sleeping rooms, we do enjoy getting the feedback however that away we can make sure to address the situation. I can assure you that I will be addressing the problems that you... More 

1 review
5 of 5 stars Reviewed May 8, 2015 via mobile

We rented the Brahma Room for our parent's 50th anniversary party. They supplied the catering, set up and clean up for our event. Not only were they affordable, but their service was awesome. Their staff was always helpful and kind. They also gave room discounts and gifts to our guests that chose to stay there. I highly recommend them for... More 

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Lindsay Y, Director of Sales at Amarillo Inn & Suites, responded to this review

I am so glad that you enjoyed your special event at our hotel. As the Director of Sales It is always nice to hear that my staff was great and always helpful. My staff also mentioned that they really enjoyed your event. Thank you again from my team to your family for letting us be apart of such a special... More 

1 review
5 of 5 stars Reviewed December 31, 2014

Caught in a snow storm in Amarillo TX...on the way to Arizona. Stopped at Clarion Hotel along with many other travelers. Wonderful service, great price,restaurant on site, good food, clean comfortable rooms..pool in an atrium! Nice surprise! If you're passing through stop there for the night, you won't be disappointed.....

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Lindsay Y, Director of Sales at Amarillo Inn & Suites, responded to this review

Amarillo is famous for getting a lot of snow and at times we are thankful for that. I am so glad that you where snowed in with us. We are now the Amarillo Inn & Suites and if you are ever passing through again we hope you stay with us! More 

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