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Amarillo Inn & Suites

1911 I-40 East at Ross/Osage Street, Amarillo, TX 79102 (Formerly Clarion Hotel Amarillo)
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1 room 1 guest
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Amarillo Inn & Suites
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84 Reviews from our TripAdvisor Community

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30
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (84)
  • Mar-May only
    (16)
  • Jun-Aug only
    (46)
  • Sep-Nov only
    (9)
  • Dec-Feb only
    (13)
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Palestine, Texas, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

When we arrived at our room on the 4th floor, my granddaughter noticed right away that the balcony sliding door was stuck and could not be opened. I did not realize this hotel was not smoke free. I'm highly allergic to smoke. There was a closed courtyard area where the pool and video games were, which was nice. However, as... More 

Was this review helpful? Yes
Muskogee, Oklahoma, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

I was thankful they had an available room for my family as we did not make reservations. The night clerk was very nice. Our room was nice and clean. My sister and I went to check out the complimentary breakfast the next day and was approached by an employee who stated we had to sign in for the complimentary breakfast.... More 

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Travelers are raving about these Amarillo hotels

Carthage, Texas
Level Contributor
50 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We walked into the lobby at 8 pm to a room full of frustrated people. We stood in line for 1 1/2 hours to check in. We, and everyone else in line, had booked and prepaid on Expedia. It took at least 15 minutes for each check in and many people kept coming back saying their keys didn't work, or... More 

Was this review helpful? Yes
2 reviews
1 of 5 stars Reviewed 4 weeks ago

Not a good visit. Pool & hot tube is out of order would have been nice to know on your website before I booked! I was looking forward to the pool. This place is run down. They didn't tell us we needed a password to log on the WiFi and there is blood on the bathroom wall. All they can... More 

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Katy, Texas
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed for the night only. The elevator seems to be old/ outdated. A lot of the signs for the rooms seemed like it was glued by a 5 year old, and it looks like a 1980's property, but they seem to maintain it just like that! The restaurant, Route 66 , had a continental breakfast, not bad at all,... More 

Was this review helpful? Yes
Lindsay Y, Director of Sales at Amarillo Inn & Suites, responded to this review

I would like to say first yes this is and older property, I would like to also thank you for your review. I enjoy hearing all reviews from bad to good. This away I can let upper management know the things that have been addressed and that away we can address them as well. I hope that if you are... More 

Wentzville, Missouri
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 weeks ago

Room was clean, staff was so helpful, even changed our room for an atrium view when she saw she had a couple vacant. The pool/ game area was very nice. We were just passing through , close to food and shopping. Don't bother with visiting the RT 66 area they advertise. A lot of the local restaraunts are closed on... More 

Was this review helpful? Yes
Lindsay Y, Director of Sales at Amarillo Inn & Suites, responded to this review

Thank you so kindly for the amazing review that you gave the Amarillo Inn & Suites. We appreciate your review and we are a family hotel. We have so much to offer at this large property. I hope if you are ever travailing through again that you would be stopping in for a night or maybe even two. More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

When I arrived to check in at 11pm with my husband and two small children in tow, the manager and the front desk employee were loudly arguing and didn't stop when I walked up. When they finished their argument, I was told the room I had booked on their website that afternoon was no longer available because they had been... More 

Was this review helpful? Yes
Lindsay Y, Director of Sales at Amarillo Inn & Suites, responded to this review

I would like to apologize on behalf of the manager that was on staff during your check in. Under no circumstances is it ever okay for one of my guest to have to experience that. I also would like to say I am so sorry for you not being able to get the room that you had reserved. If you... More 

Mount Prospect, Illinois
1 review
1 of 5 stars Reviewed 5 weeks ago

This place Is so disgusting, I don't know where to begin. The small in the hall is do bad my eyes were burning. Get to our room, the only light that worked was the bathroom light. Tbe wallpaper coming off the walls. Maybe they want to keep it dark so you can't see what you are getting your self into.

Was this review helpful? Yes
Lindsay Y, Director of Sales at Amarillo Inn & Suites, responded to this review

I would like to the time to apologize to your for the information that you had been told about check in. I also want to apologize for it taking and hour to get checked in to our hotel. I want to thank you for choosing the Amarillo Inn & Suites and I am sorry that your experience here was not... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 22, 2015

We called the night before and asked the manager if we could have a 12 pm check in and he said yes. We then planned travel time to check in at that time. We arrived in Amarillo and they told us we couldn't check in until 3pm which would be fine if we hadn't drove all night thinking we would... More 

Was this review helpful? Yes
Lindsay Y, Director of Sales at Amarillo Inn & Suites, responded to this review

I would first like to apologize for the wrong check in information that you had be given upon arrival. I also would like to say I am really sorry for the hour check in you had to experience. We are working on our system and taking action at this time on how long it takes to check in. I do... More 

San Francisco
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 19, 2015

This is one of the more funkier places I stayed at during a cross-country road trip, and I don’t mean that in a negative way. The room was pretty standard, nothing out of the ordinary, fairly clean, but the building has this cavernous room in the middle of the hotel that has a full arcade, pinball machines, and a pool... More 

Was this review helpful? Yes
Lindsay Y, Director of Sales at Amarillo Inn & Suites, responded to this review

I would like to thank you for your review as well as the 5 star rating you gave our property. We really appreciate it and hope to have you as a returning guest. More 

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