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Ambassador Hotel Amarillo


Hotel class 3.0 of 5
3100 I-40 W, Amarillo, TX 79102
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Reviews you can trust

51% Recommend
3.0 of 5 stars 58 reviews
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By trip type
All (58)
[ Date ] [ Rating ]
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4 of 5 stars
kernvilledaddy   7 contributions
Simi Valley, California
Nov 20, 2009 | Trip type: Solo travel New

After reading some reviews about how bad this hotel was I was very skeptical about staying here. having used Priceline "Name Your Own Price" this is the hotel I got. The price was great through Priceline and so was the hotel. I was traveling from Dallas to Los Angeles alone and arrived at around 10 pm and surly didn't want... more

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5 of 5 stars
travelincoupleMaine   1 contribution
maine
Nov 13, 2009 | Trip type: Couples

The Halls from Maine... The Ambassador Hotel was out stop. We checked the top six places to stay and chose the Ambassador. We recieved 5 star treatment - you will too. We have traveled coast to coast several times,we know what we say! You will also very pleased with the accomodations. more

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4 of 5 stars
bbjacobson   1 contribution
Georgia
Nov 12, 2009 | Trip type: Family

The room at the Ambassador Hotel was clean - hotel was nice and very classy. Staff was friendly and helpful at the Ambassador. Hotel has a large pool which was great for my kids to play. Because we were on a budget we had a room that had a sleeper sofa in it for the kids to sleep on. The... more

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4 of 5 stars
mbankett   1 contribution
WY
Nov 11, 2009 | Trip type: Couples

Stayed at the Ambassador Hotel-Amarillo when I went to visit my daughter at college. She and two friends came and stayed with me, and all were pleased. Arrived about 10 pm on Friday night and was greeted very warmly by the staff. Knowing I would need a room large enough for four, I booked one of the suites that are... more

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3 of 5 stars
oldpunk   32 contributions
Atlanta, Georgia
Nov 9, 2009 | Trip type: Family

Looked like it was the thing in its day about 30 years ago. Needs a thorough cleaning and renovation (i.e. filthy floors in common areas, cracked moldings, and rooms showing signs of wear). Breakfast, including the coffee, was cold and overpriced. No real difference from what you get at a breakfast included hotel. Could be a nice property if they... more

Management response from
PPayneAmarillo_Texas, General Manager

Dear Guest: Thank you for sharing your recent guest experience on Tripadvisor. We genuinely appreciate feedback (good and bad), and are sorry to learn that your experience fell short of your expectations. Indeed, The Ambassador Hotel is an older property. With that said, we are committed to keeping our hotel well-maintained. Additionally, we completed a multi-million dollar renovation at the...

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2 of 5 stars
traveljunkie723   1 contribution
seattle
Oct 8, 2009

At one point, this was probably the top hotel in town, but it is in desperate need of a face lift. The property is kept nice and clean, but that can't hide the signs of old age - our closet door was missing, the drop ceiling tiles were peeling, windows and carpets were old, mattresses lacked comfortable support, sheets were... more

Management response from
PPayneAmarillo_Texas, General Manager

Dear Guest: You r feedback is very much appreciated, and crucial for us to ensure we are meeting and exceeding the guests’ expectation. We thank you for your kind comments regarding The Ambassador being kept nice and clean. A well-maintained property is a top priority for our entire staff. While our hotel is an older property, we are continuously upgrading...

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1 of 5 stars
JenSwa_9   1 contribution
Colorado
Oct 4, 2009 | Trip type: Family
1/1 found this review helpful

Spent $250 bucks to stay here in August and was not worth a penny. Sinks wouldnt drain, light cover fell down on us three times from bathroom, shuttle service three hours late, server during "complimentary happy hour" for 9th and 10th floor was out of ice at start of happy hour, staff at front desk and during happy hour not... more

Management response from
PPayneAmarillo_Texas, General Manager

Dear Guest: Thank you so much for taking the time to comment on your recent stay at The Ambassador Hotel. We value feedback from our guests, as it is vital to our effort to provide the very best in guest services and accommodations. I apologize for the concerns that you address in your review. The majority of your concerns could...

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2 of 5 stars
aroundtheworldgirl   5 contributions
albuquerque
Aug 24, 2009
1/1 found this review helpful

We stayed at this hotel (2 separate times in a week) on our way to Oklahoma and found it to be a below average experience. When we first called the reservationist told us about a great Route 66 rate ($66 instead of $89) if we had presented some kind of discount card. The reservationist told us all we had to... more

Management response from
PPayneAmarillo_Texas, Manager

Dear Guest: Thank you so much for taking the time to comment on your recent stay at The Ambassador Hotel. We value feedback from our guests, as it is vital to our effort to provide the very best in guest services and accommodations. We strive to provide high-quality service to all of our guests and we apologize that we did...

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1 of 5 stars
Aecintx   12 contributions
Dallas, TX
Aug 9, 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

I booked a stay at this hotel while on business. When I went to check in, they said, "We have noted your request for a feather free room" I was glad to hear this, as I am allergic to feathers. This is a common allergy, and I've stayed at hotels all over the globe that have provided me with foam... more

Management response from
PPayneAmarillo_Texas, General Manager

Dear Guest: Thank you so much for taking the time to comment on your recent experience at our hotel. We value feedback from our guests, as it is vital to our effort to provide the very best in guest services and accommodations. Please accept my personal apologies for the inconveniences you encountered at check-in with regard to needing a “feather...

Pretty Good
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4 of 5 stars
JA-Family   6 contributions
Miami, FL
Aug 4, 2009 | Trip type: Family

The hotel entrance/lobby was impressive...indoor pool is nice and the T.G.I.F restaurant as part of the hotel is very convenient. You can also sit and have a full breakfast at the hotel restaurant. The rooms were roomy and clean but the bathroom fixtures/tub/vents need to be upgraded a.s.a.p. You can tell this was a top notch hotel when it first... more

Management response from
PPayneAmarillo_Texas, Manager

Dear Guest: Thank you for taking the time to post a review about your recent experience at the Ambassador Hotel. We certainly appreciate your feedback. We look forward to welcoming you back! Kindest regards, Phyllis Payne General Manager The Ambassador Hotel

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Ambassador Hotel Amarillo Also Known As

  • Amarillo Ambassador Hotel
  • Ambassador Amarillo
Address: 3100 I-40 W, Amarillo, TX 79102