Not samazing, but not terrible either. This is a decent hotel, with friendly staff. The location is so-so, but having a TGI Friday next door helps with the food decisions. The rooms are also well presented. more

I was bitten by bed bugs at The Amabassador Hotel on June 26/27 on the seventh floor. I wrote the hotel a letter and cced the health department. To my dismay, the manager called me and told me that the inspection did not indicate any beds bugs and insinuated I did not get bite at her hotel. I told her... more

"Guaranteed, confirmed" rooms mean nothing!!. While trying to attend a meeting, with advance reservations and "guaranteed" room, I arrived to find no room in the Inn, at least, not for me!! Although they were checking in flight crews while I was standing there telling them I had guaranteed reservations, they advised me that they gave my room away and the... more

This is not a five star hotel by any stretch of the imagination. I waited an hour for the hotel shuttle to transport me to the hotel from the airport. I kept calling and was told the shuttle was coming but the driver told me that he was never informed. Clearly airline crews are top priority for this service. The... more

My friends and I stayed here for a girls night in Amarillo. We booked a room on the concierge floor and the room was very small, very dark and the bathroom was smaller than most Holiday Inn's I've stayed at. I expected more. The ladies working in the concierge room were very nice and free drinks and breakfast gave it... more

We booked this room through Hotwire. Unfortunately, we had to give the Ambassador Hotel our credit card for incidentals. The less than English speaking employee behind the counter then charged our credit card a second time. So we paid for the one terrible room twice. After trying for a month straight to get our credit card credited I am still... more

Fairly Nice Hotel. Rooms were big. Good TV. Iron and ironing board. Luggage rack. Very comfortable bed. Desk and lounge chair. Lighting fairly good. Bathroom on the small side. A bit stingy with the bathmats. Heat and A/C worked well. There is a hotel shuttle to the airport, but it gets booked up early so reserve a spot asap. Gift... more

I booked this hotel because of a coupon that was in this hotel coupon book that I picked up at a rest stop in Oklahoma. The hotel itself was really nice. The rooms....okay I guess. The bathroom was SO SMALL though. For a pricey hotel, I would have thought the bathrooms would have been bigger. The bathroom door BARELY made... more

I was looking for that ahhh moment with a hotel and after speaking to the reservation desk was convinced I had choosen a wonderful place to stay. We arrived after a 6 hr drive from Tao's NM. The front desk was less than friendly but we took the key and headed up to the 5th floor. The room was large... more