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Ambassador Hotel Amarillo

3.0 of 5
3100 I-40 W, Amarillo, TX 79102
Hotel amenities
Ambassador Hotel Amarillo
Ranked #20 of 67 hotels in Amarillo
3.5 of 5 stars 163 Reviews
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163 reviews from our community

Traveler rating
    39
    47
    34
    25
    18
See reviews for
Families
34
 
Couples
39
 
Solo
12
 
Business
38
 
What travelers say
  • Free breakfast(10)
  • Very comfortable(8)
  • Indoor pool(7)
  • Very nice(7)
  • TGI Fridays(6)
Date Rating
Los Angeles, CA
Contributor
18 reviews 18 reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 27, 2012 NEW

I used a discount website to book a hotel, and I'm glad I did since I would have not paid full price to stay here. We were given a room on the 6th floor, and when we went in, the strong odor of stale smoke was overwhelming. So we requested a different room, which ended up being a few rooms... More

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London
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 24, 2012 NEW

Sorty but for a hotel that boasts " Voted the best breakfast in Amarillo" our experience was anything but. Firstly the rooms are not particularly clean, housekeeping needs a shake up for sure.Then came breakfast melamine plates that have seen better days, I remember them from 45 years ago, they do last. Hot choice was off putting to be kind,... More

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Indianapolis
Top Contributor
53 reviews 53 reviews
Reviews in 26 cities Reviews in 26 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 4, 2012

I purchased this hotel room sight unseen from Hotwire. The site ranked The Ambassador as a 3.5 star hotel. I think it might have been when it was a large chain hotel and probably still has the same amenities. It needs a little refresh on décor; I felt like I was staying at Grandma's (but it was nice). My eastern-facing... More

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HotelGM_TX, General Manager at Ambassador Hotel Amarillo, responded to this review
May 23, 2012

Dear Guest Thank you for your review and photos. We look forward to having you stay with us again. Kindest Regards General Manager More

Amarillo, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 2, 2012
1
person found this review helpful

Since we checked in... 1) No bellhop (although staff was standing around) 2) First room, wife soon discovered a 1.5 inch long beetle. (flushed) 3) First room, air conditioner sounded like a 747 at take off. I could not possibly sleep with all of that noise. I called maintenance, confirmed it was a problem with the unit. I asked for... More

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HotelGM_TX, General Manager at Ambassador Hotel Amarillo, responded to this review
May 23, 2012

Dear Guest Thank you for your review. I apologize for your experience at our hotel. Your comments have been shared with the team and we will further look into your situation. Kindest Regards General Manager More

Caloundra, Australia
Senior Contributor
43 reviews 43 reviews
Reviews in 23 cities Reviews in 23 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 29, 2012
1
person found this review helpful

The rooms were great with a lovely king size bed. Although the hotel has a smoke free policy, I suspect that someone had been smoking in our room as the pillows had a stale tobacco odor. My wife was kept awake by the people upstairs banging around. Must be very thin concrete between floors. We were on the 6th floor... More

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HotelGM_TX, General Manager at Ambassador Hotel Amarillo, responded to this review
May 2, 2012

Dear Guest Thank you for your comments. We do ask that if a guest is not enjoying their stay with us because of disturbance from other guests that our front desk team is contacted. We have security available that can address any situation that is negatively impacting your experience. I apologize that we were not given the opportunity to resolve... More

Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 23, 2012

The Ambassador is a great hotel that just needs some room decor updates to be even greater. Their rooms remind me of Comfort Inn not a 3 Diamond Hotel! The indoor pool and hot tub are both very nice and bug enough for quite a few people! The beds are very comfortable and quiet. If you can afford to spend... More

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See 6 more reviews by volunteer911 for Amarillo
HotelGM_TX, General Manager at Ambassador Hotel Amarillo, responded to this review
May 2, 2012

Dear Guest We appreciate your review and are glad you enjoyed your stay at The Ambassador Hotel. We look forward to seeing you again on your next trip to Amarillo. Kindest Regards General Manager More

Dallas, Texas
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 23, 2012
1
person found this review helpful

My husband and I stayed at the Ambassador this past weekend (4/20-4/22). Overall, the Ambassador is a nice hotel with little frills. Our room was $169/night, which seemed a bit expensive for the accomodations we received. The hotel room itself was pretty standard: a bed, a table and chair, a TV, a bathroom, a dresser and a closet. Nothing over-the-top... More

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HotelGM_TX, General Manager at Ambassador Hotel Amarillo, responded to this review
May 2, 2012

Dear Guest Thank you for your comments, we always appreciate hearing from our guests. We look forward to seeing you again. Kindest Regards General Manager More

Tulsa, Oklahoma
Senior Contributor
26 reviews 26 reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed April 19, 2012

Used to be a nice Amarillo hotel, but it is definitely showing it's age. I think we must have had the 15 year-old towels from when the hotel was new. Strings of cotton on most of them. Stains on walls, bed bolster, and bed cover. Front desk lady complained about working there. Morning free breakfast was poor too. Overcooked scrambled... More

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HotelGM_TX, General Manager at Ambassador Hotel Amarillo, responded to this review
May 2, 2012

Dear Guest Thank you for your review and I apologize for your experience. We are a family friendly hotel and our pool is a big attraction, especially during spring break periods of time when families are frequent guests to hotels. Your comments and suggestions have been noted and addressed. Kindest Regards General Manager More

Midland, Texas
Senior Contributor
41 reviews 41 reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 13, 2012

My husband and I stayed in the Ambassador Hotel in Amarillo on 4/11/12. We have stayed there many times in the past. This time when we arrived the room was warm. We turned on the air conditioner, changed clothes and left for a dinner engagement. When we returned around 9:30 the room was still hot (thermometer showed 78 degrees). We... More

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See 2 more reviews by pumpkin1062 for Amarillo
HotelGM_TX, General Manager at Ambassador Hotel Amarillo, responded to this review
May 2, 2012

Dear Guest We appreciate hearing from our guests and thank you for taking the time to place a review. Your comments are very bothersome as it is not of our customer service standard and I apologize for experience. I have addressed the situation with the applicable departments and I hope you give us another opportunity. Kindest Regards General Manager More

Tulsa, Oklahoma
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 7, 2012

We stayed at the Ambassador Hotel in Amarillo on our way to New Mexico. Like several recent reviewers, we found the hotel to be very over crowded in the common areas and noisy; however it was spring break. Our first room overlooked the pool area, and even at 9:00 at night it was so noisy I knew there was no... More

Was this review helpful? Yes
HotelGM_TX, General Manager at Ambassador Hotel Amarillo, responded to this review
May 2, 2012

Dear Guest Thank you for your comments and I apologize for the inconvenience you experienced. I have addressed your situation with the appropriate departments and thank you for bringing it to my attention. Kindest Regards General Manager More

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Additional Information about Ambassador Hotel Amarillo

  • Amarillo Ambassador Hotel
  • Ambassador Amarillo
Address: 3100 I-40 W, Amarillo, TX 79102
Price Range: $$

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Ambassador Hotel Amarillo
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