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Quality Inn West Medical Center

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1610 S Coulter Street, Amarillo, TX 79106-1771 (Formerly Medical Center Inn)
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Quality Inn West Medical Center
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Quality Inn West Medical Center
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259 Reviews from our TripAdvisor Community

Traveler rating
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    78
    64
    38
    28
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Quality Inn West Medical Center
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Louisville, Kentucky
Contributor
18 reviews 18 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 19, 2015

Driving from Louisville to Las Vegas. Checked in late, back up early. Desk clerk was friendly and checked in quick. Got to room and was pretty basic. Upon being in the room and finally finding some lights, spots on the bed and there were sheets for blankets. No elevator or locks on any doors to the buildings, just on room... More 

Was this review helpful? Yes 1
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

Thank you for taking time to review. We value your feedback, even if it is not what we want to hear. I do apologize for the spots on the bed and will get with the Executive Housekeeper about that issue. Regarding the sheets for blankets: There is a very nice blanket on each bed between 2 flat sheets. That is... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed March 1, 2015

We checked in during the evening, tired from a long drive. The first problem was finding the place. AAA lists it as a Best Western with a three diamond rating. We actually stayed there two years ago when it was a Best Western. It is now a Quality Inn, a misnomer if there ever was one. When we made a... More 

Was this review helpful? Yes
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

Thank you so much for taking the time to speak with me. And I do appreciate your understanding and assure you once again, that this will never happen again. Your business is very important to us. I also thank you for considering giving us another chance to give you the stay you so deserved the first time you were here.... More 

Contributor
12 reviews 12 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 18, 2015 via mobile

This was a pleasant surprise. Low rates, quiet location away from the freeway, large,clean rooms and excellent service from both the front desk and the breakfast lady. I will definitely stay here again.

Was this review helpful? Yes
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

Thanks so much for taking time out to review our property. We depend on guests to let us know how we are doing. Look forward to seeing you again soon. Take good care More 

Melrose Park, United States
Top Contributor
104 reviews 104 reviews
28 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed January 30, 2015

Nice hotel not far the expressway. This Quality Inn is still listed as a Best Western in the AAA book, so make sure if you call you know you'll be staying at a Quality Inn. The room was the same setup as the B/W we had just stayed at the night before, but room was quiet, very clean and the... More 

Was this review helpful? Yes 1
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

Thanks so much for the kind words. We are so glad you had a good stay and we will anxiously await your return. Happy Trails More 

Whitehouse, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 16, 2015

We had (2) adjoining rooms. The room was quiet, clean, and the staff was very friendly. The mattress in the room was good. The room included a small fridge and microwave. No complaints at all, but really all we needed was a quiet place to crash that would allow us to have a dog.

Was this review helpful? Yes 1
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

We appreciate your review and for letting us know when we get it right. : ) I know it is difficult sometimes to find pet friendly hotels. We are all pet lovers here, so you are set! Come back soon. Happy Trails More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 11, 2015

The room was very clean and updated. Close to restaurants and shopping. Just stayed overnight while passing through, but would have stayed another night if needed. Breakfast was great. Lots of options and variety. The staff was friendly and polite. Great stay.

Was this review helpful? Yes 1
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

Thank you so much for taking the time to complete a review for us. We are so happy that you were happy here. Have great travels and come to see us again soon. More 

Hereford, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 17, 2014

I was accused of stealing a microwave and pillows from this hotel room... which I did not do! (The story even changed from that I stole 4 pillows to just 2 now apparently - based on responses to my credit card billing disputes) I've called many times for about 6 weeks now and no one will return my calls to... More 

Was this review helpful? Yes 1
Newcastle, Australia
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed November 18, 2014

Horrible. Starts of with the front desk being very rude when i came in last minute asking for their cheapest room. Decided to stay anyways. After checking in we were then informed that the wifi is down. Travelling from Australia wifi is the only way we can contact our loved ones. After seeing that we might leave front desk then... More 

Was this review helpful? Yes 2
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

It is unfortunate that our wifi provider has been making some changes with their product which has caused some issues in our area. I apologize on their behalf. I do sincerely apologize that your stay was less than comfortable and will be looking into those issues. Thank you for your input. Take good care. More 

Phoenix, Arizona
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 15, 2014

My wife and I stayed at the Best Western Medical Center Inn two nights ago while traveling cross country and were pleasantly surprised how nice it is for the price. Room was quite large, beautifully decorated and "clean as a pin". Front desk staff were very friendly and accommodating and the hot breakfast that was included was VERY GOOD! Highly... More 

Was this review helpful? Yes 2
BWMCI_GM, Front Office Manager at Quality Inn West Medical Center, responded to this review

Thank you so much for taking the time to review. We are all glad you had a pleasant stay with us and look forward to seeing you again soon! Happy Trails More 

Dallas
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed November 3, 2014

The Trip Advisor description says the hotel is newly renovated. I can't see how. The bathroom was dingy and moldy. It smelled like and old school Vegas hotel. You know the perfume smell. I am sensitive to smell this was a real bother to me. I can go on but the bottom line for me is there are a lot... More 

Was this review helpful? Yes 1
BWMCI_GM, Front Office Manager at Quality Inn West Medical Center, responded to this review

On behalf of our entire team, i apologize that your your smelled musty/perfumey. We greatly appreciate your business and depend on your opinions and feedback to help us in planning our repairs and upgrades. We do hope you will give us a chance to give you the stay you deserve and come back and see us again. Sincerely More 

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