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Quality Inn West Medical Center

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1610 S Coulter Street, Amarillo, TX 79106-1771 (Formerly Medical Center Inn)
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Quality Inn West Medical Center
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Quality Inn West Medical Center
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255 reviews from our community

Traveler rating
    50
    76
    63
    38
    28
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Salisbury, North Carolina
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Checked in for a 2 night stay. Very friendly associate at front desk who explained all about the hotel. Went to our room and discovered how clean it was. The free breakfast in the lobby was excellant and the staff there was very friendly. Overall a great hotel that deserves an excellant rating. If we are ever back in Amarillo,... More 

Was this review helpful? Yes
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

We are so happy that you were so happy with your stay. So glad to know we will see you again sometime. Enjoy the rest of your trip! Happy Trails More 

Arizona
Top Contributor
127 reviews 127 reviews
16 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Nothing too fancy or large. It had not been vacuumed as cereal was all over the floor but other than that it was relatively clean. I actually thought the room would be a little better, but it was the usual outdated mess. I liked the separate vanity from the bathroom. That was the positive of the room. The beds were... More 

Was this review helpful? Yes
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

It is so important for guests like yourself to give us feedback. We appreciate it - even when, sometimes it may not "shine". We appreciate it as it helps us zero in on what we need to work on. Our outdoor stairs are concrete, but we have 2 nice, newly carpeted stairwells in each building as well. I have addressed... More 

Ardmore, Oklahoma
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My husband and I had reason to be in Amarillo for just one night...traveling with a small dog. The Quality Inn was perfect for us. They accepted our dog and provided us with a ground floor suite to accommodate my husband's difficulty walking. The suite was perfect for our needs...provided sitting space to watch tv with separate room for sleeping....and... More 

Was this review helpful? Yes
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

The reviews we receive from our wonderful guests is priceless. We appreciate so much that you took time out of your busy schedule. So glad your stay was so good. We sincerely hope to see you again very soon. Take good care More 

Sudbury, Canada
Contributor
19 reviews 19 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel room was very large with a good size refrigerator and a very comfortable king bed. The bed linens were of high quality. Staff were very friendly. The hot breakfast was better than most and the breakfast room staff were friendlier and more engaging than most. I would not hire their plumber or whoever installed the bath tub. It... More 

Was this review helpful? Yes
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

Thanks so much for taking time to review and let us know how we are doing. We will take your suggestions and see what we can do about that floor under the tub. So glad everything else was good and look forward to seeing you again. Blessings More 

San Diego, California
Top Contributor
141 reviews 141 reviews
73 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I'm completing my second special 8 month national tour of schools in my performing incarnation, and this hotel and the staff was a GODSEND. Due to a scheduling glitch I had to leave Alice, TX at 4 pm and be in Amarillo for a show 8:30 am. The directions said it'd be a 10 hour drive which means an extra... More 

Was this review helpful? Yes
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

Thank you so much for taking time out of your "oh so busy" schedule to review or hotel. And we are all very happy that you were happy here with us. We all love each other here and we love our guests - and that is what we want everyone to see. Sometimes we have a "hichup" occur - but... More 

Albuquerque, New Mexico
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

I was passing though Amarillo, and I thought that a hotel near a hospital would be very clean and a fair price. When I arrived and throughout my stay, the staff was more then welcoming and met every need that I wanted. We arrived late at night and the night staff was very accommodating. The morning staff was very pleasant... More 

Was this review helpful? Yes 1
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

I sincerely apologize that the repairs done in your room were not done in a satisfactory manor. We do have a new maintenance manager who is going through the rooms one by one and getting that type of thing taken care of as well as doing complete preventative maintenance in each room. It will take some time to get through... More 

Louisville, Kentucky
Contributor
16 reviews 16 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Driving from Louisville to Las Vegas. Checked in late, back up early. Desk clerk was friendly and checked in quick. Got to room and was pretty basic. Upon being in the room and finally finding some lights, spots on the bed and there were sheets for blankets. No elevator or locks on any doors to the buildings, just on room... More 

Was this review helpful? Yes 1
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

Thank you for taking time to review. We value your feedback, even if it is not what we want to hear. I do apologize for the spots on the bed and will get with the Executive Housekeeper about that issue. Regarding the sheets for blankets: There is a very nice blanket on each bed between 2 flat sheets. That is... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed March 1, 2015

We checked in during the evening, tired from a long drive. The first problem was finding the place. AAA lists it as a Best Western with a three diamond rating. We actually stayed there two years ago when it was a Best Western. It is now a Quality Inn, a misnomer if there ever was one. When we made a... More 

Was this review helpful? Yes
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

Thank you so much for taking the time to speak with me. And I do appreciate your understanding and assure you once again, that this will never happen again. Your business is very important to us. I also thank you for considering giving us another chance to give you the stay you so deserved the first time you were here.... More 

Contributor
12 reviews 12 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 18, 2015 via mobile

This was a pleasant surprise. Low rates, quiet location away from the freeway, large,clean rooms and excellent service from both the front desk and the breakfast lady. I will definitely stay here again.

Was this review helpful? Yes
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

Thanks so much for taking time out to review our property. We depend on guests to let us know how we are doing. Look forward to seeing you again soon. Take good care More 

Melrose Park, United States
Top Contributor
94 reviews 94 reviews
27 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed January 30, 2015

Nice hotel not far the expressway. This Quality Inn is still listed as a Best Western in the AAA book, so make sure if you call you know you'll be staying at a Quality Inn. The room was the same setup as the B/W we had just stayed at the night before, but room was quiet, very clean and the... More 

Was this review helpful? Yes 1
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

Thanks so much for the kind words. We are so glad you had a good stay and we will anxiously await your return. Happy Trails More 

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