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Quality Inn West Medical Center

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1610 S Coulter Street, Amarillo, TX 79106-1771 (Formerly Medical Center Inn)
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Quality Inn West Medical Center
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271 Reviews from our TripAdvisor Community

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Traveler rating
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    66
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Dallas, Texas
Level Contributor
102 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I booked this on price line (sorry TA). I usually get a better deal on a room with name your own price. However, I was just in a hurry to book a room for our road trip to Colorado. Our room itself served its purpose. It was clean and somewhat comfortable. They serve a free, hot breakfast from 6-9am. My... More 

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Panama City, FL
Level Contributor
143 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This Quality Inn is adequate but if I were returning I would try to stay somewhere else. PROS: Conveniently located off of I=40 in Amarillo, free w-fi,fridge and micro-wave in the room, pool on site, free breakfast. Check-in was fast and efficient. The room was clean as were the environs of the grounds. CONS: The room did not have a... More 

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Middletown, Ohio
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 3 weeks ago

DAY ONE; At check-in, ask about exercise room, was told it was closed, in room air conditioner not working properly (had to turn to 62% to cool room, not cold, but cool) hot tub has no jet control and jets were not working (like soaking in a bath tub) pool was very cold, both ice machines were not working, sign... More 

Was this review helpful? Yes 1
Fort Worth, Texas
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We have stayed here twice that was booked through Hotwire. It is now under a different hotel chain than before but the room issues are still the same. The air conditioner didnt work correctly. We arrived around 9pm and got the last room on the first floor since we have a 17 month old toddler with us and have to... More 

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Whitney TX
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

First Impression was the hotel was a little older but well kept. The lobby area is clean and well appointed. I enjoyed my stay and slept very well. It is an older hotel but the rooms have been very tastefully redone with new carpet , ac, and paint.

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Nashville, Tennessee
5 of 5 stars Reviewed 4 weeks ago

Clean rooms updated while back. Not brand new but still up to date. Flat screen tv. New bedding. Staff very friendly. Especially the lady that worked the late night shift. Big pool and cool looking unique hot tub. My kids would have loved it. Highly recommend for families needing activity like swimming and free breakfast. Very reasonably priced for families.... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 25, 2015 via mobile

We booked our reservation through Priceline. When we arrived at the hotel at 1:30 am the girl at the desk lied to us and said there were no rooms available. After we contacted Priceline and Priceline called the motel they had the rooms but did not want to give them to us at the Priceline rate. Very poor customer service!!!!!

Was this review helpful? Yes 1
Pittsburgh, Pennsylvania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 16, 2015

And I don't mean that the room wasn't cleaned. I mean that you can take a shower, kill a few bugs, then by the time you brush your teeth and walk to the bed your feet are black and filthy from the nasty carpet. It feels like there's been years of water, mold and oil soaked in just waiting to... More 

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Missouri
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed June 15, 2015

I normally stay at a Hilton or Hampton Inn but we are on a 10 day road trip and have a budget which brought us to this hotel. I read the reviews on Tripadvisor before I booked it of course. The check-in was swift and friendly. The property was in great condition with plenty of free parking. The indoor pool... More 

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Level Contributor
2 reviews
1 of 5 stars Reviewed June 11, 2015 via mobile

Just checked in. Can tell rooms use to be smoking rooms. Booger on headboard, hair in bed, bathroom filthy with brown substance on the wall and dried pee on the toilet seat. Internet hardly works. There's crumbs on the floor and nightstand. Seems like basic cleaning is not even done. Dread staying here tonight:(

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BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

I cannot express enough how it sadens me that your room was not cleaned properly. We are doing some retraining in housekeeping and will get this issue corrected quickly. Please know that we do care and want your stay to be everything you expect and more. We missed the mark this time. I hope that the remainder of your trip... More 

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