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Quality Inn West Medical Center

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1610 S Coulter Street, Amarillo, TX 79106-1771 (Formerly Medical Center Inn)
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Quality Inn West Medical Center
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Quality Inn West Medical Center
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258 reviews from our community

Traveler rating
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    64
    38
    28
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Minneapolis, Minnesota
Top Contributor
150 reviews 150 reviews
13 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The location was great and our room was nice. The Inn itself needs some TLC, paint needed on exterior. Garbage laying around the parking lot that I got tired of looking at and picked up. The staff very very friendly at the service desk and efficient. The breakfast was taken care of well. So much potential with attention paid to... More 

Was this review helpful? Yes
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

Thank you for taking time to give us your input. We apologize that you had to pickup around the hotel while you were here. Unfortunately, with the wind in Amarillo, that job is never complete. I will address this issue with staff however, and try to keep it neater and cleaner. We hope you will come back and see us... More 

Contributor
20 reviews 20 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just checked in for the 5th time! After settling in, our room phone rang and front desk asked if our room was ok and did we need anything!! They exceeded our expectations. We come to Amarillo often and will make this our go to hotel! Highly recommend. Coffee and breakfast is most enjoyable!

Was this review helpful? Yes
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

We are so glad you are happy with your stays here and thanks for taking time to drop a note. If we ever "miss a step" during your stay, please do not hesitate to let us know. We appreciate you. Happy Trails More 

Glasgow, United Kingdom
Top Contributor
67 reviews 67 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is a 2 storey building where you drive to your door ( so maybe more like a motel but not as basic as that). The greeting on arrival was super friendly and check in was easy and fast. The hotel has an indoor pool which looked ok, free wifi and free breakfast ( which again looked ok though... More 

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BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

Thanks so much for your review. We appreciate your input and welcome your comments. We are certainly glad you enjoyed your stay with us and hope you will come and see us again soon. Take good care More 

Salisbury, North Carolina
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 14, 2015

Checked in for a 2 night stay. Very friendly associate at front desk who explained all about the hotel. Went to our room and discovered how clean it was. The free breakfast in the lobby was excellant and the staff there was very friendly. Overall a great hotel that deserves an excellant rating. If we are ever back in Amarillo,... More 

Was this review helpful? Yes
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

We are so happy that you were so happy with your stay. So glad to know we will see you again sometime. Enjoy the rest of your trip! Happy Trails More 

Arizona
Top Contributor
132 reviews 132 reviews
16 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed April 12, 2015

Nothing too fancy or large. It had not been vacuumed as cereal was all over the floor but other than that it was relatively clean. I actually thought the room would be a little better, but it was the usual outdated mess. I liked the separate vanity from the bathroom. That was the positive of the room. The beds were... More 

Was this review helpful? Yes
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

It is so important for guests like yourself to give us feedback. We appreciate it - even when, sometimes it may not "shine". We appreciate it as it helps us zero in on what we need to work on. Our outdoor stairs are concrete, but we have 2 nice, newly carpeted stairwells in each building as well. I have addressed... More 

Ardmore, Oklahoma
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 12, 2015

My husband and I had reason to be in Amarillo for just one night...traveling with a small dog. The Quality Inn was perfect for us. They accepted our dog and provided us with a ground floor suite to accommodate my husband's difficulty walking. The suite was perfect for our needs...provided sitting space to watch tv with separate room for sleeping....and... More 

Was this review helpful? Yes
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

The reviews we receive from our wonderful guests is priceless. We appreciate so much that you took time out of your busy schedule. So glad your stay was so good. We sincerely hope to see you again very soon. Take good care More 

Sudbury, Canada
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 6, 2015

The hotel room was very large with a good size refrigerator and a very comfortable king bed. The bed linens were of high quality. Staff were very friendly. The hot breakfast was better than most and the breakfast room staff were friendlier and more engaging than most. I would not hire their plumber or whoever installed the bath tub. It... More 

Was this review helpful? Yes
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

Thanks so much for taking time to review and let us know how we are doing. We will take your suggestions and see what we can do about that floor under the tub. So glad everything else was good and look forward to seeing you again. Blessings More 

San Diego, California
Top Contributor
145 reviews 145 reviews
74 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed March 29, 2015

I'm completing my second special 8 month national tour of schools in my performing incarnation, and this hotel and the staff was a GODSEND. Due to a scheduling glitch I had to leave Alice, TX at 4 pm and be in Amarillo for a show 8:30 am. The directions said it'd be a 10 hour drive which means an extra... More 

Was this review helpful? Yes
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

Thank you so much for taking time out of your "oh so busy" schedule to review or hotel. And we are all very happy that you were happy here with us. We all love each other here and we love our guests - and that is what we want everyone to see. Sometimes we have a "hichup" occur - but... More 

Albuquerque, New Mexico
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 25, 2015

I was passing though Amarillo, and I thought that a hotel near a hospital would be very clean and a fair price. When I arrived and throughout my stay, the staff was more then welcoming and met every need that I wanted. We arrived late at night and the night staff was very accommodating. The morning staff was very pleasant... More 

Was this review helpful? Yes 1
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

I sincerely apologize that the repairs done in your room were not done in a satisfactory manor. We do have a new maintenance manager who is going through the rooms one by one and getting that type of thing taken care of as well as doing complete preventative maintenance in each room. It will take some time to get through... More 

Louisville, Kentucky
Contributor
18 reviews 18 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 19, 2015

Driving from Louisville to Las Vegas. Checked in late, back up early. Desk clerk was friendly and checked in quick. Got to room and was pretty basic. Upon being in the room and finally finding some lights, spots on the bed and there were sheets for blankets. No elevator or locks on any doors to the buildings, just on room... More 

Was this review helpful? Yes 1
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

Thank you for taking time to review. We value your feedback, even if it is not what we want to hear. I do apologize for the spots on the bed and will get with the Executive Housekeeper about that issue. Regarding the sheets for blankets: There is a very nice blanket on each bed between 2 flat sheets. That is... More 

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