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Quality Inn West Medical Center

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1610 S Coulter Street, Amarillo, TX 79106-1771 (Formerly Medical Center Inn)
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Quality Inn West Medical Center
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265 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

We booked our reservation through Priceline. When we arrived at the hotel at 1:30 am the girl at the desk lied to us and said there were no rooms available. After we contacted Priceline and Priceline called the motel they had the rooms but did not want to give them to us at the Priceline rate. Very poor customer service!!!!!

Was this review helpful? Yes 1
Pittsburgh, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

And I don't mean that the room wasn't cleaned. I mean that you can take a shower, kill a few bugs, then by the time you brush your teeth and walk to the bed your feet are black and filthy from the nasty carpet. It feels like there's been years of water, mold and oil soaked in just waiting to... More 

Was this review helpful? Yes 1
Missouri
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I normally stay at a Hilton or Hampton Inn but we are on a 10 day road trip and have a budget which brought us to this hotel. I read the reviews on Tripadvisor before I booked it of course. The check-in was swift and friendly. The property was in great condition with plenty of free parking. The indoor pool... More 

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Level Contributor
2 reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

Just checked in. Can tell rooms use to be smoking rooms. Booger on headboard, hair in bed, bathroom filthy with brown substance on the wall and dried pee on the toilet seat. Internet hardly works. There's crumbs on the floor and nightstand. Seems like basic cleaning is not even done. Dread staying here tonight:(

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BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

I cannot express enough how it sadens me that your room was not cleaned properly. We are doing some retraining in housekeeping and will get this issue corrected quickly. Please know that we do care and want your stay to be everything you expect and more. We missed the mark this time. I hope that the remainder of your trip... More 

Livingston, Montana
Level Contributor
4 reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

After many hours on the road, we were ready for a good nights rest. After doing a quick search of area hotels and finding limited availability, we settled in here. We wish that we had driven on. The AC doesn't work. The toilet keeps running so I had to turn the water off. Neither of the two ice makers work... More 

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BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

On behalf of our entire staff, I sincerely apologize for the maintenance issues you had in your room as well as with the ice machines and business center. The ice machines have been repaired and new business center equipment is on its way. Again, I sincerely apologize. Best Regards More 

manchester
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I can not in good faith give an excellent as when I dropped something on the floor and went to retrieve it from under the bed there were grapes and "stuff" so it wasn't as clean as I'd like but the visible surfaces were spotless Good size room really comfy beds Nice pool for a swim after a long day... More 

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BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

On behalf of our entire staff, I sincerely apologize that your room was not cleaned properly prior to your arrival. We will be doing some retraining in housekeeping and assure you that this will be corrected asap. Thanks so much for staying with us. Take good care More 

Rogers, Arkansas
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed May 25, 2015

Upon entering hotel parking lot be very careful lest you bottomed out and tear up your oil pan. The entire parking lot needs restructuring as it is very difficult to navigate. The desk clerks were extremely friendly and welcoming. The room smelled like smoke upon entry and when reported to the front desk they immediately took action spraying Febreze in... More 

Was this review helpful? Yes
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

Thank you so much for taking time to let us know how we are doing. We do apologize for the smoke smell in your room, but happy to hear that the staff is doing their part to make your stay a positive experience. We do hope you will come back and see us if you are through this way again.... More 

Minneapolis, Minnesota
Level Contributor
150 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed May 6, 2015

The location was great and our room was nice. The Inn itself needs some TLC, paint needed on exterior. Garbage laying around the parking lot that I got tired of looking at and picked up. The staff very very friendly at the service desk and efficient. The breakfast was taken care of well. So much potential with attention paid to... More 

Was this review helpful? Yes
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

Thank you for taking time to give us your input. We apologize that you had to pickup around the hotel while you were here. Unfortunately, with the wind in Amarillo, that job is never complete. I will address this issue with staff however, and try to keep it neater and cleaner. We hope you will come back and see us... More 

Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed April 29, 2015

Just checked in for the 5th time! After settling in, our room phone rang and front desk asked if our room was ok and did we need anything!! They exceeded our expectations. We come to Amarillo often and will make this our go to hotel! Highly recommend. Coffee and breakfast is most enjoyable!

Was this review helpful? Yes
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

We are so glad you are happy with your stays here and thanks for taking time to drop a note. If we ever "miss a step" during your stay, please do not hesitate to let us know. We appreciate you. Happy Trails More 

Glasgow, United Kingdom
Level Contributor
73 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed April 28, 2015

The hotel is a 2 storey building where you drive to your door ( so maybe more like a motel but not as basic as that). The greeting on arrival was super friendly and check in was easy and fast. The hotel has an indoor pool which looked ok, free wifi and free breakfast ( which again looked ok though... More 

Was this review helpful? Yes
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

Thanks so much for your review. We appreciate your input and welcome your comments. We are certainly glad you enjoyed your stay with us and hope you will come and see us again soon. Take good care More 

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