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All 67 Amarillo hotels

BEST WESTERN Medical Center Inn

2.5 of 5 Hotel   |   1610 S Coulter Street, Amarillo, TX 79106-1771
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Ranked #31 of 67 hotels in Amarillo
A recent review
3 of 5 stars reviewed 1 week ago
Lisa D
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225 people have reviewed this hotel

Traveler rating
    44
    67
    58
    32
    24
See reviews for
77
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24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
1 review
3 of 5 stars Reviewed 1 week ago

Room was clean but didn't like parking in the back with it being dark and a mom with two kids by herself. Also door was damaged and looked like it had been pushed in. But overall room was clean and had comfortable beds for the night. It was a good room for one night just passing through.

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PHOENIX
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Not close to much else, other than the hospital and various medical practices. In fairness, there are restaurants and shopping a few pedestrian-unfriendly blocks away, but if you want to walk after all day traveling, be prepared for some traffic dodging. This property is on the west side of Amarillo, and is significantly less expensive than the BW on the... More

Review collected in partnership with Best Western

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BWMCI_GM, Manager at BEST WESTERN Medical Center Inn, responded to this review

JohnK, Thanks so much for taking the time to review our hotel. I greatly appreciate your feedback, and hope you will come back by and see us again when you are through this way. Have a great day - take good care. More

1 review
1 of 5 stars Reviewed 4 weeks ago

We have stayed here before. It has been three years. We were every disappointed. Flies, bugs, and a spider were killed in the room. Bed felt like it would fall in. Heard everything that went on in the room above us. (Will not share that experience). Never stay here! Plenty of other choices. Wonder if it has new owners?

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BWMCI_GM, Manager at BEST WESTERN Medical Center Inn, responded to this review

Let me apologize for the noisy guests above you as well as the unwanted "guests" in your room. Cleanliness is our top priority and will check with housekeeping about that issue. I do hope you will give us another try to show you that we can and are improving our property for you. Take good care. More

Lubbock, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

After carefully reading reviews, I chose this as my option for the best value in Amarillo, as far as Pet Friendly Hotels go. So let me be clear....this is a MOTEL, not a hotel. The doors open to the outside. Which wasn't a big deal, but was a bit of a surprise. First off...the beds SUCK. Hard. Not comfy, squeaky.... More

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BWMCI_GM, Manager at BEST WESTERN Medical Center Inn, responded to this review

Thank you for your feedback as we are always trying to improve. We will use your feedback to make changes and improvements. We do hope you will come back and stay with us again and give us another chance to give you the stay you deserve. Thanks again More

Modesto, California, Usa
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 4 weeks ago

I had been driving for 7 hours by the time I arrived. Check-in was a breeze. If the shower had had more pressure, I would have given a higher rating. The bathroom was cramped and a bottle of cleaner was left on the toilet. I was a late check-in at 12 midnight, and had reserved the room in advance, so... More

Review collected in partnership with Best Western

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BWMCI_GM, Manager at BEST WESTERN Medical Center Inn, responded to this review

I apologize that shower pressure was low and will have maintenance check that out. I have already informed the Head Housekeeper about the bottle of cleaner that was left on the toilet. I do hope you will give us another chance to give you the exceptional stay you deserve. Thank you for informing us of this issues so we can... More

Flower Mound, Texas
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 4 weeks ago

1- boogers on the wall of our room. 2- filth down the walls of the bathroom from guests using the trash can placed in the corner. 3- filth on the bottom of doors inside and out. 4- the carpet is nasty, in room and down halls. 5-every vacant room or closet had trash and junk piled in them with the... More

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BWMCI_GM, Manager at BEST WESTERN Medical Center Inn, responded to this review

I do want you to know that we are very aware of our staffing issues and are working on that. I do apologize for your experience and understand your frustrations. I sincerely wish you the very best and hope that one day, you will give us a chance to give you the stay you deserve. More

Daytona Beach, United States
Senior Contributor
37 reviews 37 reviews
37 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 5 weeks ago

3 rooms to get one that was semi fit to sleep in. A/C broken. 3 stinky smelly smoke filled rooms that were all claimed to be non-smoking. Clerk could have cared less. It was just dirty, hot and disgusting. Would not return here.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWMCI_GM, Manager at BEST WESTERN Medical Center Inn, responded to this review

I want to first apologize for having to move you to different rooms. We are aware that guests have smoked in our non-smoking rooms and are working toward getting those odors out. As for the "un-caring" staff, that is not the norm for us and I will be doing some re-training with the desk clerks. I wish you the best. More

ft worth, United States
1 review
4 of 5 stars Reviewed August 4, 2014

The location and overall comfort of the room made this stay very enjoyable...Far enough from the interstate traffic and close to some of the best restaurants in Amarillo. Easy walk to the gardens and the walkway around the lake.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWMCI_GM, Manager at BEST WESTERN Medical Center Inn, responded to this review

Thank you for taking the time to comment here on Trip Advisor. We do value your stay and your opinions. I am glad you enjoyed a pleasant stay with us and look forward to your visit again. Take good care More

Dallas
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 3, 2014 via mobile

I've stayed in this hotel before and had a good experience. This time, not so much. When we walked in, the first thing I noticed was that the box springs were visible and the sheets were put on sloppily. The mattress was hanging off the box spring. The next thing I notice when showering was that the tub did not... More

Was this review helpful? Yes 1
BWMCI_GM, Manager at BEST WESTERN Medical Center Inn, responded to this review

I apologize that you had issues during your stay with us this time. As you know, this is not the norm for us. I do hope you let the front desk know of the issues so that we could get those corrected and have the room ready and perfect for your next stay. Thank you so much for your comments,... More

Mcalister
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 1, 2014

We have stayed here numerous times through the years because of medical situations. This hotel needs to be upgraded to Best Western standards. Our room had some things that needed repairs. The lighting is not very good over the sink and with the bedside lamps. It just needs some work.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWMCI_GM, Manager at BEST WESTERN Medical Center Inn, responded to this review

Thank you for your comments and input. We are actually planning lots of upgrades once the busy season is ended. I hope you will come and see our improvements. Again, thank you so much. We hope you see you again soon. Take good care More

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Additional Information about BEST WESTERN Medical Center Inn

Address: 1610 S Coulter Street, Amarillo, TX 79106-1771
Phone Number:
Location: United States > Texas > Amarillo
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Medical Center Inn 2.5*
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Also Known As:
Best Western Medical Hotel Amarillo
Best Western Amarillo Hotel
Amarillo Best Western

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Wheelchair access
Hotel Style
#15 Business Hotel in Amarillo
Hotel Class
Official Description (provided by the hotel)
Newly Renovated with New Management! Upgraded property from top to bottom, come experience the friendliest service in Amarillo! We are conveniently located 1/2 mile North of Interstate 40 and in the Heart of the Harrington Regional Medical District. We offer a full range of amenities from our Indoor pool/hot tub, fitness center, HOT breakfast, free Wi-Fi, and much more! ... more   less 
Number of rooms
107

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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